Chillout Hostel Zagreb

What began as a suspiciously underpriced, gorgeously designed, epicentrically located property with heart and smiles for days...turned into a psychotic, abusive nightmare, like something straight out of Rosemary’s Baby. Never in all my days, in all the hundreds of properties and thousands of nights in everything from backpacker hostels to five-star suites, have I been subjected not simply to bad service (fixable) but outright and unrepentant hostility, harassment and torment by the staff. Unbelievable. As the gentleman and professional many know me to be, I in good faith detailed the infractions, called for a GM meeting, recommended simple solutions, had multiple follow-up meetings, and presumed the offending micro-tyrants would be disciplined and neutralized. They weren’t. It only got worse. And worse still. Think, stalking, door slamming, man-handling my iPad (verboten), shorting guest change when paying by cash in the bar (witnessed multiple times), having aggressive security called for eating in an otherwise public area five minutes beyond a theretofore unknown “rule,” asking me repeated and pointedly “how long I would be staying...” you get the idea. So, in the end, I cancelled two weeks of reservations (which would have been expanded to 6+) and protested with my feet. I left. A day out and I STILL feel emotionally winded, unsure of what I just witnessed. All I know is that if my behavior to a client or guest even approached this, I’d be – and should be – terminated on the spot. This was not the decision of management. But maybe it’s me. Maybe this is Croatia’s version of adventure travel. Not enough to make me fall out of love with Zagreb...but close. Interesting world.

I really enjoyed the new location of this hotel. Now it’s more industrial like . My room was on the second floor, with high ceilings, over 3,5 meters high. Windows are over tram lines, but at night it wasn’t noisy at all. Honestly, urban charming. In the lobby , the atmosphere is quite fun / clubby/ very casual and welcoming. Thanks!!

The room was nice, and place beautiful, but the hostel not very social I'm my opinion.

Great place to stay

Staff were very nice, and location was excellent. However, the rooms are cramped, and everything smelled strongly of smoke, including the towels (and eventually our clothes). There was also a few other things: the showers leaked, we had a few power cuts, the bathrooms aren't cleaned each day so they get a bit dirty, and the kitchen was quite unclean.