Sheraton Hotels in Zagreb

After our Uber dropped us off at the front of the hotel, we were immediately greeted by a bellman to assist with our luggage. Honestly, next to Istanbul, the best Reception Desk we've encountered in our travels. Those first impressions are so important; truly top-notch service in this regard. The hotel is super clean, nicely decorated, elevators are very efficient, rooms are large for Europe, beds are comfy, and toiletries are of excellent quality. We stayed an additional three nights in this hotel to do some touring on our own prior to meeting our Avalon tour group. Our breakfast experience during that time was quite literally outstanding. There is a breakfast menu that you can order eggs essentially any way you like them, and you are promptly asked for your coffee order. The service those first three days was amazing. The buffet area has practically anything and everything you could possibly want for breakfast including some sparkly. Now, for the bad news, and the reason I had to downgrade this hotel from ”excellent” to ”very good.” We had an additional night with Avalon (so 4 nights total) at this hotel. On the last morning, the breakfast area was quite literally mayhem, and I eventually only saw ONE waiter. Was there a server strike that day??? Throngs of people stood at the buffet area looking into EMPTY serving dishes and trays. If this had been the one and only experience that I had at breakfast, I would have more than likely wrote a less than average review of this hotel. To be fair, our experience before our Avalon group, which consisted of around 140 people AND another tour group arriving for breakfast at approximately the SAME time, demonstrated that this hotel is ill-equipped to handle that many people in the breakfast area at one time. The hotel should be much better prepared and work with these agencies in staggering breakfast times while also staffing appropriately for the volume of guests eating breakfast. I am not making an understatement when I say our last breakfast was an absolute disaster. Also, I realize this is Europe, but is it too much to ask for people who smoke to not do so at the front door? The dining area is open, and the smoke filters through the entire lobby area over into the dining area. For non-smokers, this is intrusive. Overall, we enjoyed our stay overall, just not the last morning.