To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.5
Service4.5
Cleanliness4.5
Filter by:
Sort by:
All reviews(26)
Positive reviews(20)
Reviews with photos/video(4)
Negative reviews(6)
Sun Kuen
Double Or Twin Double Or Twin Standard
Stayed in Sep 2024
Family
11 review
4.7/5
Amazing
Posted on Sep 17, 2024
The hotel is very luxurious,
breakfast is very good. and the spa in the hotel is wonderful. We enjoyed the stay in Zakopane.
nancychen3087
Double Or Twin Double Or Twin Standard
Stayed in Jan 2025
Family
1 review
5.0/5
Outstanding
Posted on Jan 8, 2025
It's very comfortable to stay with children. The room is clean and well decorated. There is also a swimming pool and playground, which the children like very much. The buffet breakfast is good and tastes good.
Original TextTranslated by Google
Guest User
Double Or Twin Double Or Twin Standard
Stayed in Oct 2024
Couples
10 review
4.0/5
Very Good
Posted on Oct 20, 2024
The food is good, fairly clean, it would be good to repair a few things in the rooms, like the shower, etc. That's OK.
Original TextTranslated by Google
Guest User
Suite
Stayed in Apr 2023
Couples
1 review
5.0/5
Outstanding
Posted on May 3, 2023
Everything at the highest level - I recommend
Original TextTranslated by Google
Guest User
Stayed in Apr 2024
Family
4.0/5
Very Good
Posted on Apr 25, 2024
Was here for a night as part of large tour group so experience limited and had no opportunity to use spa and pool. It's a resort hotel obviously popular with families with young children. The outstanding feature is that most rooms face the mountains so you wake up to snow falling on rooftops in an idyllic landscape reminiscent of Switzerland and the Alps, only this is the Tatra Mountains, breathtaking. The rooms are fine except that the safe and fridge are hidden behind a sliding door so you need to push aside this aside to locate these features. Rather odd as there are no written instructions in the room or maybe we miss it as overseas visitors with no knowledge of Polish. Be prepared for the very crowded breakfast buffet which is varied, comprehensive and delicious but long lines queue for the items as there are families and tour groups. However, there's an adjacent room where we see people going for pancakes and wraps.
Show More
Guest User
Stayed in Jul 2023
Family
3.0/5
Posted on Jul 16, 2023
I was staying in a 4* building (Grand) and was surprised that the 2-person suite didn't have the air condition (there was only a standalone fan in our room). I was so sure that AC would be a standard in 4* that I didn't even verify it before booking. Also, there was no way to block the bathroom door, which is another surprise and disadvantage. Other than that all good, just a bit crowded but I guess it is expected in mid-July.
Guest User
Stayed in Mar 2023
Other
5.0/5
Outstanding
Posted on Mar 30, 2023
Great Hotel. Large Room. Superb Breakfast. Stunning location with great views. Only criticism is that the main restaurant in the hotel closed at 19.30. Adjacent one on same complex served great food so no major problem
Guest User
Stayed in Jan 2023
Couples
5.0/5
Outstanding
Posted on Jan 31, 2023
Modern hotel with a very good location and food. The city center was very close by. Car. At the reception there was a bar where we could have a drink before chec-in. After a long day, wellness was a great rest. The hotel had beautifully decorated rooms. We definitely recommend.
Guest User
Stayed in Jan 2024
Family
5.0/5
Outstanding
Posted on Jan 8, 2024
Wonderful hotel! I recommend to everyone! Very tasty and varied breakfasts and dinners! Clean rooms! The staff is polite and attentive. It’s a 5-minute walk to the training hill, which is extremely convenient! Low bow to the management, you are great! I want to return to the hotel! ❤️Thank you!
Original TextTranslated by Google
Guest User
Stayed in May 2023
Other
5.0/5
Outstanding
Posted on May 23, 2023
The hotel is very friendly to families with children. All the staff were very nice. Spacious rooms (residence 2), clean with a beautiful view of the mountains. A lot of attractions for the youngest. The living room is well-kept outside, and there are two living rooms inside. Although this Centipede could be better equipped because there were some toys missing, e.g. in the toy kitchen or broken elements in the mazes on the wall. The food is delicious. Various breakfasts for adults and children. Dinner as well, we really enjoyed everything! The swimming pool is clean and well-kept with nice saunas. A good base for walks. Overall, a very good impression, we will definitely return to this place. I recommend
Show More
Original TextTranslated by Google
6/8
Guest User
Stayed in Feb 2023
Couples
2.0/5
Posted on Feb 9, 2023
I decided to add one more star to the Nosalowy Dwór complex - only for the nice gentlemen in the restaurant who served us breakfast. We came to the hotel again after a few years and were disappointed from the very beginning: 1. reception: we arrived quite early and asked if it was possible to get a room earlier if it was available. Unfortunately, due to the fact that I have an English telephone number, the gentleman at the reception bristled and I heard a firm no (he cannot notify me), we hung around until 4 p.m., when, according to the hotel's procedure, you can check in. Already then we felt the lack of any sympathy and empathy. When checking in, it turned out that we had a room in an outside building and not in the main one - the gentleman started to explain to us that there was a difference of one star and that was the one we were entitled to. Here's a warning when making a reservation - be careful!!! A lower price for a room does not necessarily mean a promotion or offer, but simply a location in an old, probably one of the first buildings of the entire complex. Additionally, although we had access to the spa and swimming pool, we had to go out into the cold and go to the building next door. So in our case, the attractions of the spa and swimming pool were eliminated and we did not use them :(( 2. Our room: only decor, very tired and in need of refreshing. No electricity in the sockets on both sides of the bed, so neither the telephone nor the lamps could be connected. Room number 16- has connecting doors to the next room. On our side, they were open, so we immediately reported the lack of electricity in the sockets to the reception. Unfortunately, no one showed up until we left :((( The bathroom had a dirty, black fan, the carpets were stained and very dirty). old, Finally, there's the matter of heating, although our room was quite warm, the temperature in the common areas of the hotel we were in (3*) and in the restaurant itself was very low, because there was a large fireplace in the middle, which probably once emitted heat. now only an imitation of fire :(((( For this reason, we never had dinner even though the menue was tempting! We went to other inns and restaurants in the evenings. Great disappointment with the Nosal manor house!!!! Unfortunately, we do not recommend this facility
Show More
Original TextTranslated by Google
Guest User
Stayed in Jul 2023
Family
2.0/5
Posted on Jul 31, 2023
It was one of the worst hotel experiences of my entire life. Crowds, noise and questionable quality. The only thing that was ok was the very polite staff and the location. It takes 15-20 minutes to walk to Kuźnice, and there are many trails right under your nose. So it's ok. And it's a very nice gym! This is not a place to relax. This is a facility to be proud of on social media - as can be seen in the swimming pool. If you want to relax, there is a small hotel next door with very good cuisine, or if you really want to sleep in Nosalowy, choose Nosalowy Park in the city center. Next time we will choose a different facility.
Show More
Original TextTranslated by Google
Guest User
Stayed in Jan 2023
Family
5.0/5
Outstanding
Posted on Jan 4, 2023
We spent New Year's Eve at the hotel, 29/12-02/01 - 2 adults and 2 children. I rate the hotel as a family hotel, many families with children, dog-friendly. Very nice, large main living room next to the lobby, so you can relax while the children play. Christmas and New Year's Eve animations, kindergarten care from 11 a.m. to 2 p.m., daily evening cinema. For adults, live music in a bar near the cinema hall. Very good organization of recreation for families. Breakfast and dinner - a wide selection of dishes, also for vegetarians. Spacious dining room, no crowds at the stations. Delicious food. The standard and decor of the hotel are rather conference-like. New Year's Eve party - a party for adults, organized very professionally, beautiful decor, exquisite food, great artistic setting. The concert of the star of the evening slowed down the party a bit ;) Great fun until midnight. Ideally, the band would also play after midnight because the DJ lowered the standard of the party a bit and it was noticeable that the guests had less fun. But it's great fun until midnight. Party for children - the best! 19:00 - 1:00. Great, creative thematic animations, great animators. I encourage you to take advantage of the Spa's offer. Especially massages. Friendly staff, helpful, very clean, rooms cleaned every day by nice ladies :)
Show More
Original TextTranslated by Google
6/7
Guest User
Stayed in Mar 2023
Other
2.0/5
Posted on Mar 26, 2023
If you want to feel like you're in a shopping mall during rush hour, this hotel is definitely for you. We arrived in March, theoretically off-season, found the parking lot completely packed (finding a space was almost impossible), then waited 25 minutes in a queue to the reception. The swimming pool and sauna area are pitifully small and crowded, it is downright embarrassing to build such a gigantic behemoth and say that everyone will fit in the mini pool, but after all, since the guests have already paid, they paid. The food is very average, the hotel looks ok from the outside, a cheap congress center inside, the rooms are ok. I don't know where all these good reviews come from because they honestly influenced our decision to come here. Nothing will convince me to come back here, even for free.
Show More
Original TextTranslated by Google
Guest User
Stayed in Jan 2023
Couples
1.0/5
Posted on Jan 31, 2023
I'm very sorry, it's a beautiful hotel but the staff is antipathetic, even arrogant. We travel all over the world and we are always pleasantly surprised by the reception. Here, on the contrary, inexperienced and very arrogant girls do not welcome guests very nicely. Zero hospitality, cordiality and smiles. Moreover, not all customers are treated equally, some of them offer upgrading, others not. Nice structure, but if the staff is poor, we feel bad. The rooms are also poorly cleaned. Bad smell in the rooms.