Voyager30773474643
June 1, 2024
We stayed here in late May of 2024. It's a great location, just a block off the main street and a short walk from the train station. When we arrived, there was a sign on the door instructing us to check in at the Continental Hotel, a couple of doors down. Due to it being off season (even though in late May, Zermatt is packed with visitors), the front desk at the Alphubel was totally shut down. Not a huge deal, but when you need something from the front desk (couldn't get the phone in the room to work at all) and it's raining out, it's kind of annoying. The rooms are comfortable enough. Everything is pretty dated, looks like it's right out of the 1970s. The bathroom is tiny and the shower looks to be about 3 x 3 feet! None of this was an issue for us. The problem was that the wifi in the room was pretty much nonfunctional, about as fast as dial-up if you are lucky enough to connect at all. Wifi was very important to me on this trip so I went next door to the front desk to talk about it. The lack of wifi seemed to be news to them. I asked if anyone had ever complained about it in the past and they said no, which I find very hard to believe. They said I could always come to the lobby and use the wifi there. Not very practical at 11 pm when you're in your PJs. They need to upgrade their wifi if they are going to advertise as having internet service, especially at Swiss prices!