Hotel Bahnhof

Location: Really good location just opposite the Zermatt station and next to the door from Gornergrat bahn station. Not far from COOP. Room: It's good for sleep. Bunk bed is strength not make sound when the upper bed moving and the blanket is warm. The kitchen: Convenience Service: Nice lady and good to support for staying Price: Not expensive to stay and sleep

Close to station and restaurant, also can see a beautiful view in room, nice reception and have a big kitchen downstairs so we can cook. Nice place for every mountaineering Hikers!

Great location to transportation shops and restaurants. Very clean. Nice staff. Good value for accommodations. Would consider coming again.

Excellent location just outside of train station! Room is very small for 4 people (me, my wife and two children). There is no elevator and had to climb stairs with luggage.

Unfortunately we had to cancel our trip to Zermatt due to sickness. I had called reception a few days before to find out if we could modify our stay, but this was denied because of their polices which I totally understand. Later, the day before of our stay, I finally called saying we wouldn't be coming and I get answered by an angry lady on the other side of the phone saying something like "you already called", she seemed very annoyed, and I was actually not asking for anything in return, just informing the property that they could free up the room and sell it as we were not coming. This lady called Agnieszka Roch is very arrogant, unwelcoming, impolite and speaks in an angry manner. Although we liked the place for what we saw online, she made us not want to even think about booking this guesthouse next time, which is a pity. Being a hotel manager for over 10 years in Argentina I could only suggest changing the reception team. People who call you need to feel welcome and answered in a polite friendly manner, certainly not the service we got when calling to your place.

Really nice hostel to stay if you want some peace and quiet.