Metropolo Hotel ZhangJiaJie Tianmen Mountain

Metropolo Hotel ZhangJiaJie Tianmen Mountain Reviews

Metropolo Hotel ZhangJiaJie Tianmen Mountain

S102 Apartment Building, Indigo Plaza, Guanliping Community, Yongding District, Zhangjiajie City, Hunan Province, Yongding District, Zhangjiajie, Hunan, ChinaView Hotel Details
Metropolo Hotel ZhangJiaJie Tianmen Mountain
Metropolo Hotel ZhangJiaJie Tianmen MountainMetropolo Hotel ZhangJiaJie Tianmen MountainMetropolo Hotel ZhangJiaJie Tianmen Mountain
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Metropolo Hotel ZhangJiaJie Tianmen Mountain Guest Reviews

4.6/5
Very Good
961 review
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(961)
Positive reviews(938)
Reviews with photos/video(215)
Convenient location(210)
Friendly front desk staff(117)
Classy environment(96)
Delicious breakfast(81)
Close to scenic area(61)
Elevator was OK(40)
Convenient parking(38)
Well decorated(17)
Negative reviews(23)
shuji5995
Smart Room (2 beds)
Stayed in Nov 2024
Travel with friends
2 review
4.7/5
Amazing
Posted on Nov 18, 2024
Great hotel, love the smart room and all its functions. Close to the tianmenshan entry. Good breakfast from 7am onwards.
Response from Property: Thank you very much for taking the time to give a sincere evaluation of your stay, and especially for your recognition of Xiaowei's service! We will definitely keep a record of your suggestions and provide timely feedback! I hope you can come next time and feel at home!
ADOPTfamily
Special Queen Room
Stayed in Oct 2024
Couples
8 review
3.5/5
Posted on Oct 28, 2024
Great place to stay as next to Tianmen Cable Station. Also near to many eating places nearby. Plenty of choices. Main negatives are plenty of 2nd hand smoke and the sharing of elevators with adjacent hotel means long wait going up or down
Response from Property: Dear guests: Hello, I'm sorry I can't bring you a satisfactory experience, the hotel also has two outdoor elevators, the hotel lobby is non-smoking, but there are no restrictions elsewhere, I apologize to you again for the inconvenience, and look forward to your re-stay!
shannonluciano
Special Queen Room
Stayed in Sep 2024
Couples
6 review
3.2/5
Posted on Sep 18, 2024
The best part was the laundry which is faster than the actual timer and there's detergent provided. The worst part was the slow elevators and the service robots trying to get in which couldn't be moved. Staff aren't the most helpful but no security deposit was required and breakfast although limited changed daily. Would recommend
Response from Property: Dear, I'm very sorry to give you a perfect experience in the stroke of regret, but we also thank you very much for your questions to us, there are two elevators on the side of the hotel Oh, you can call the front desk at any time if you have any questions during your stay, we will serve you wholeheartedly, and I hope you will support Xiaojin in the future, thank you!
Anonymous User
Comfy Family Room
Stayed in Jun 2024
Family
3 review
5.0/5
Outstanding
Posted on Jul 2, 2024
We love the voice activated control system, can adjust aircon and open curtain for us. The breakfast is nice too. It is very near to the Tianmenshan Cable car station, and this is the reason why I chose this hotel.
6/8
Response from Property: Dear guests: Hello, thank you very much for choosing this hotel and taking the time to give a review, the hotel is a whole house smart, Xiaodu can play music, news, control room lights, curtains, etc., very happy that you can spend a pleasant night in this hotel, thank you again for your full review of Xiaojin, look forward to your second stay.
Manuel
Metropolitan Double Bed Room (Full House Smart Home System)
Stayed in Jun 2024
Travel with friends
37 review
5.0/5
Outstanding
Posted on Jun 4, 2024
Great overall. Breakfast is fine and staff is super kind and some of them speak english. Great location too
Response from Property: Dear guest: Thank you for taking the time to give our hotel feedback. We are delighted to be of service to you. Your satisfaction has always been our goal. We wish you a pleasant journey and look forward to your next stay.
Guest User
Special Queen Room
Stayed in Oct 2024
Couples
3 review
5.0/5
Outstanding
Posted on Oct 24, 2024
Very good location, 5mins walk from the tianmen mountain cableway. Theres a bunch of restaurants and stores nearby too, quite lively at night. Clean room and amenities are all there.
Response from Property: Thank you for your high recognition and five-star praise of Xiaojin's service! We believe that serving every customer well is our most sacred and great mission, and having you by our side on Xiaojin's journey of growth has made her feel deeply happy. We also hope that through continuous efforts, we can provide the highest quality service to make you feel at home! Looking forward to your next stay! Wishing you all the best! （づ￣3￣）づ╭ ❤～
Christian Markus
Metropolitan Double Bed Room (Full House Smart Home System)
Stayed in Oct 2024
Couples
1 review
4.7/5
Amazing
Posted on Oct 24, 2024
Nice stay in Zhangjiajie + Spacious modern room Good breakfast Good restaurants in walking distance Close to the Tianmen mountain cable car - Noisy ventilation (not the AC) was just able to turn off by taking out the room key to turn off the electricity
Response from Property: Dear guests: Hello! Thank you for your stay and comments, first of all, thank you for your recognition and feedback on all aspects of the hotel, your feedback Xiaojin has been received, we will also send the project to investigate and solve, any needs during the stay can dial 0 call the front desk to help you solve Oh, look forward to your next stay, strive to get your full score review, I wish you a happy life and a happy journey.
Guest User
Special Queen Room
Stayed in Oct 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Oct 18, 2024
Very nice hotel, just stayed one night, but great services and nice breakfast . Will definitely come back.
Response from Property: Thank you very much for your sincere comments, it is our honor to have such a noble and elegant guest, your high recognition is the best reward for us, we will be more careful to serve each guest, looking forward to your next arrival.
Guest User
Special Queen Room
Stayed in Oct 2024
Couples
3 review
4.7/5
Amazing
Posted on Oct 23, 2024
The hotel location is near the Tainmen Mountain Cable Car Station, which is convenient for tourists. Staffs are friendly. The room is clean.
Response from Property: Dear guest: Hello! Thank you for your stay. We will continue to maintain high-quality service and excellent guest standards, and strive to create a comfortable and warm living environment for every guest. We will also continue to improve based on your valuable suggestions. Thank you again for your positive feedback, and we sincerely look forward to your visit again.
Jingpei
Metropolitan Double Bed Room (Full House Smart Home System)
Stayed in Apr 2024
Couples
3 review
5.0/5
Outstanding
Posted on Apr 8, 2024
Really convenient location for anyone looking to visiting Tianmen Shan. The cable car station is just a short walk away. There are eateries and convenience shops around the hotel. Room is really clean and nicely decorated. Smart hotel with smart toilet bowl and in room AI assistance.
Response from Property: Dear guests: Hello! Thank you for your stay. We will continue to maintain high-quality service and excellent customer standards, and strive to create a comfortable and warm living environment for every guest. Thank you again for your good comments and sincerely look forward to your visit again.
Guest User
Special Queen Room
Stayed in Sep 2024
Couples
45 review
4.7/5
Amazing
Posted on Sep 30, 2024
The staff are lovely and friendly! They receive you warmly and settle you in to your room promptly. They also give detailed information to make your stay comfortable. We wish we had stayed longer. Its very convenient and close to the mountain cableway station. So it is an an ideal place to stay. The bed is soft and nice too and the room is very clean. Though we wished for a little variety for breakfast, but we felt the stay was worth the price. And we can come back.
Response from Property: Dear guests: Hello, thank you for your stay and comments, I didn't get your full score, Xiaojin is still a little disappointed, thank you for your feedback, we will make persistent efforts to do better, look forward to your next stay, give Xiaojin a full score review, I wish you a happy trip, happy every day.
Guest User
Queen Room
Stayed in Sep 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Oct 3, 2024
It’s outstanding stay. I stayed there for five nights. An excellent experience right from the time I walked into the hotel till the time I checked out. Excellent, intelligent, professional staff who speak English well. Even got a room upgraded at no cost. 
Response from Property: Dear guests: Thank you for your stay and review, I am very happy that you can spend a pleasant trip in our hotel, and thank you for your high evaluation of the hotel staff, we will continue to work hard, we look forward to you and your family and friends choosing our hotel again, I wish you a happy day, everything goes smoothly, and a happy trip.
Pietro Co
Special Queen Room
Stayed in Nov 2024
Solo travelers
9 review
4.7/5
Amazing
Posted on Nov 14, 2024
Next to cableway station Perfect location if you want to visit tianmen mountain
Response from Property: "Thank you very much for your patient comments and feedback on this stay! Seeing your high recognition of our service, Xiaojin is very moved! We will continue to work hard to make you feel at home every time you come!Wishing you a good mood every day! All the best! "
Karolina&Marek
Metropolitan Double Bed Room (Full House Smart Home System)
Stayed in May 2024
Couples
4 review
4.2/5
Very Good
Posted on May 20, 2024
Location is good but far from railway station, view was nice.
Response from Property: Dear guest: Hello, thank you for your stay and comments. The hotel is about 6 kilometers away from the high-speed rail station. It is very convenient to take a taxi, which is estimated to be about 15 minutes. I failed to get your full score comment. Xiaojin has a lot of room for improvement. I look forward to your next stay. We will bring you a different experience.
sy18
Metropolitan Double Bed Room (Full House Smart Home System)
Stayed in Mar 2024
Family
9 review
5.0/5
Outstanding
Posted on Mar 6, 2024
All the room light, tv , curtain can be activate with voice The room is really clean and the location is just beside the cable car of Tianmen Mountain
Response from Property: Dear guests: Hello! We sincerely thank you for your five-star review. We will continue to provide you with the best quality accommodation services and a comfortable stay experience. We hope to serve you again as soon as possible!