Zhangjiajie Four Seasons Lai · Riverside Resort Hotel (Baofeng Lake Scenic Area) Reviews
Zhangjiajie Four Seasons Lai · Riverside Resort Hotel (Baofeng Lake Scenic Area)
About 100 meters northwest of the tourist center of Baofeng Lake Scenic Spot, Group 13, Baofeng Road Neighborhood Committee, Jundiping Street, Wulingyuan National Scenic Spot District, Wulingyuan District, Zhangjiajie, Hunan, ChinaView Hotel Details
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Zhangjiajie Four Seasons Lai · Riverside Resort Hotel (Baofeng Lake Scenic Area) Guest Reviews
4.8/5
Excellent
671 review
Verified reviewsLocation4.9
Amenities4.8
Service4.9
Cleanliness4.9
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All reviews(671)
Positive reviews(670)
Reviews with photos/video(231)
Offers pick-up/drop-offs(195)
Delicious breakfast(92)
Friendly front desk staff(47)
Perfect for business trips(28)
Close to scenic area(28)
Great swimming pool(13)
Has rooms for families(11)
Excellent afternoon tea(6)
Negative reviews(1)
Anonymous User
Tiantian Mimi Tranquil Comfortable Sleep Family Room With Mini Fridge, Automatic Curtains, Smart Toilet, And Chaise Lounge
Stayed in Mar 2025
Family
12 review
Outstanding
Posted on Mar 9, 2025
Situated just outside Bao Feng lake attraction, they also provided free transportation to send and fetch from the hotel to the national forest park at entrance. Room is clean and they provided free washer and dryer for guests. Hotel breakfast variety is ok but menu is the same daily.
Response from Property: ❤Near the entrance of the iconic scenic area❤Viewing afternoon tea at a pool bar☕❤🆓Free Minibar🧃Drink❤Custom travel guides❤ Order tickets for appointment🎫 Discount❤ Card to the infinity pool🏊 Dear Four Seasons Family Hello: Thank you for staying at the Four Seasons Creekside Resort. The hotel is located near the entrance to the Wulingyuan sign gate in the National Forest Park, a few minutes drive🉑 Da, there's a really nice little stream at the door of the hotel.🈶 Boundless swimming pool Internet celebrity photo punch, surrounding🈶 Specialty Dining, Dining🉑 Discount, a few minutes drive from the Wulingyuan bus station, 5 minutes drive from the charm of Xiangxi theater, near the night market, banks🏦Drugstores, supermarkets, specialty stores, clothing stores, hairdressers and so on are all there are, and travel is very convenient. The housekeeper🉑Order a discount ticket🎫Provide voice text tour guide, let the family travel in the scenic area without worry, choose the four seasons to · creek resort hotel, let the family in Zhangjiajie have a happy memories, have the opportunity to welcome you to stay again experience, special thanks🙏
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Constance 罗心雅
Superior Smart Room (Double Bed) (Bathtub, Mini Fridge, Window)
Stayed in Jan 2025
Family
9 review
Outstanding
Posted on Jan 19, 2025
The hotel was absolutely amazing. The staff was very kind and very helpful. They enabled us to buy tickets for Tianmen Shan and Zhangjiajie National Forest Park at a discount. They organised free pick up to and from Zhangjiajie Park. The room was extremely clean, very comfortable and up to date. They helped us order food online and brought it to our room. They also gave us a lot of snacks. My sister and I strongly recommend this hotel. The staff contributed to our wonderful experience in Zhangjiajie.
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6/7
Response from Property: ❤Near the landmark gate entrance of the scenic area❤Afternoon tea with a view at the poolside bar☕❤🆓Free mini bar🧃Drinks❤Customized travel guide❤Ticket booking🎫Discount❤Check-in at the infinity pool🏊Dear Four Seasons Family: Thank you for staying at Four Seasons Creek Resort Hotel. The hotel is near the landmark gate entrance of Wulingyuan National Forest Park, a few minutes' drive away. There is a very beautiful stream at the entrance of the hotel, and there is also an infinity pool for internet celebrities to take photos and check in. There are also special restaurants and dining around it🉑 Discount, a few minutes drive from Wulingyuan Bus Station, 5 minutes drive from Charming Xiangxi Theater, nearby there are night markets, banks 🏦 pharmacies, supermarkets, specialty stores, clothing stores, barber shops, etc., travel is very convenient, housekeeper 🉑 book discounted tickets 🎫 provide voice and text guides, so that the family can travel in the scenic area without worries, choose Four Seasons Riverside Resort Hotel, let the family have a happy and beautiful memory in Zhangjiajie, have the opportunity to welcome you to stay again to experience, special thanks 🙏
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Guest User
Superior Smart Room (Double Bed) (Bathtub, Mini Fridge, Window)
Stayed in Feb 2025
Family
3 review
Amazing
Posted on Feb 26, 2025
Very good location in walkway to city center. Agradable staff. New room
Response from Property: ❤Near the entrance of the iconic scenic area❤Viewing afternoon tea at a pool bar☕❤🆓Free Minibar🧃Drink❤Custom travel guides❤ Order tickets for appointment🎫 Discount❤ Card to the infinity pool🏊 Dear Four Seasons Family Hello: Thank you for staying at the Four Seasons Creekside Resort. The hotel is located near the entrance to the Wulingyuan sign gate in the National Forest Park, a few minutes drive🉑 Da, there's a really nice little stream at the door of the hotel.🈶 Boundless swimming pool Internet celebrity photo punch, surrounding🈶 Specialty Dining, Dining🉑 Discount, a few minutes drive from the Wulingyuan bus station, 5 minutes drive from the charm of Xiangxi theater, near the night market, banks🏦Drugstores, supermarkets, specialty stores, clothing stores, hairdressers and so on are all there are, and travel is very convenient. The housekeeper🉑Order a discount ticket🎫Provide voice text tour guide, let the family travel in the scenic area without worry, choose the four seasons to · creek resort hotel, let the family in Zhangjiajie have a happy memories, have the opportunity to welcome you to stay again experience, special thanks🙏
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BrCv3
Superior Smart Room (Double Bed) (Bathtub, Mini Fridge, Window)
Stayed in Jan 2025
Solo travelers
6 review
Outstanding
Posted on Jan 16, 2025
Location is not ideal but they offer a free car service to the park entrance and the staff is super friendly and helpful. Great value for money. Rooms are super comfortable and clean. They have laundry self service and an OK breakfast.
Response from Property: ❤Near the entrance of the iconic scenic area❤Viewing afternoon tea at a pool bar☕❤🆓Free Minibar🧃Drink❤Custom travel guides❤ Order tickets for appointment🎫 Discount❤ Card to the infinity pool🏊 Dear Four Seasons Family Hello: Thank you for staying at the Four Seasons Creekside Resort. The hotel is located near the entrance to the Wulingyuan sign gate in the National Forest Park, a few minutes drive🉑 Da, there's a really nice little stream at the door of the hotel.🈶 Boundless swimming pool Internet celebrity photo punch, surrounding🈶 Specialty Dining, Dining🉑 Discount, a few minutes drive from the Wulingyuan bus station, 5 minutes drive from the charm of Xiangxi theater, near the night market, banks🏦Drugstores, supermarkets, specialty stores, clothing stores, hairdressers and so on are all there are, and travel is very convenient. The housekeeper🉑Order a discount ticket🎫Provide voice text tour guide, let the family travel in the scenic area without worry, choose the four seasons to · creek resort hotel, let the family in Zhangjiajie have a happy memories, have the opportunity to welcome you to stay again experience, special thanks🙏
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Doctor JB
Xipan Superior Twin Room With Mini Fridge, Automatic Curtains, Smart Toilet, And Chaise Lounge
Stayed in Dec 2024
Family
10 review
Outstanding
Posted on Dec 30, 2024
A lovely hotel with friendly staff specially the ladies at front desk were very helpful in planing and guiding about each trip. Adjacent to Baofeng Lake scenic area with lovely view from our room’s window. The room has all the facilities required for a comfortable stay. The Free ride to East gate of Forest Park and delicious breakfast. We enjoyed our stay at this hotel and would definitely recommend to our friends.
Response from Property: Dear Four Seasons family hello: Thank you for your patronage, we sincerely hope you have a happy journey in the four seasons, we have been working tirelessly for this, one after another recognition and support comments, is our simple satisfaction and moved, grateful, along the way with your support and love, we will do better and better, will continue to uphold high quality standards, We will continue to provide our guests with the best quality service and the most comfortable stay experience. Thank you again for your visit. We sincerely look forward to your next stay at 💗
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ZH3010
Xipan Superior Twin Room With Mini Fridge, Automatic Curtains, Smart Toilet, And Chaise Lounge
Stayed in Dec 2024
Family
2 review
Amazing
Posted on Jan 2, 2025
Not the real 'Four Seasons' you might think of but otherwise, had an overall great experience there. Before the trip, WeChat-ed them and customer service was quick to respond to accomodate and provide transportation pick up service from the train station. However, despite messaging prior to inform about the changes in our number of pax/luggages so that they can arrange for a bigger car to pick up, there was a mix-up as the hotel forgot to cancel the first car allocated to us, leaving us stranded for around 30 mins (in the cold) at the parking lot while we wait for the correct car to arrive. It also wasted the first driver's time as he got there early and waited for us despite us not needing his services in the end.
The hotel itself was located in a nice location, and the room was great. It was high-tech where most of the room controls are controlled by 'Xiao Du' their Alexa/Google Home service which only responds in Mandarin so for those who are unable to speak then there's no use for it. The smart toilet is enjoyable as the seats are heated and the bidet function is much needed. One interesting thing is that one of the windows in all the rooms is always left partially open (unsure the true reason for it) but it may be bothersome to some as we went during winter so personally i didn't mind it as a natural air conditioning since most of the room is heated.
The driver service that the hotel provided can then also be directly hired by fellow travellers if you require the service to get to and fro the different attractions/parks that you would be visiting during your holiday in Zhangjiajie. Overall had a good experience here. Only wished for the hotel breakfast to offer more variety, it was decent enough.
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Response from Property: ❤Near the entrance of the iconic scenic area❤Viewing afternoon tea at a pool bar☕❤🆓Free Minibar🧃Drink❤Custom travel guides❤ Order tickets for appointment🎫 Discount❤ Card to the infinity pool🏊 Dear Four Seasons Family Hello: Thank you for staying at the Four Seasons Creekside Resort. The hotel is located near the entrance to the Wulingyuan sign gate in the National Forest Park, a few minutes drive🉑 Da, there's a really nice little stream at the door of the hotel.🈶 Boundless swimming pool Internet celebrity photo punch, surrounding🈶 Specialty Dining, Dining🉑 Discount, a few minutes drive from the Wulingyuan bus station, 5 minutes drive from the charm of Xiangxi theater, near the night market, banks🏦Drugstores, supermarkets, specialty stores, clothing stores, hairdressers and so on are all there are, and travel is very convenient. The housekeeper🉑Order a discount ticket🎫Provide voice text tour guide, let the family travel in the scenic area without worry, choose the four seasons to · creek resort hotel, let the family in Zhangjiajie have a happy memories, have the opportunity to welcome you to stay again experience, special thanks🙏
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Linda Sendjaja
Xipan Mountain-View Double Bed Room With Mini Fridge, Automatic Curtains, Smart Toilet, And Chaise Lounge
Stayed in Dec 2024
Couples
8 review
Outstanding
Posted on Dec 10, 2024
We stayed for 2 nights and our room was upgraded.
It is very pleasant to stay there. They always greet us warmly. We booked our ticket to national forest with lower price and help us for itinerary inside the forest. The itinerary was perfect. We enjoy very much. Without the itinerary, of course we will lost. We also booked ticket for romance show from the hotel. In the lobby, they have snacks and hot tea. Mineral water also provided full.
Response from Property: Dear Four Seasons family hello: Thank you for your patronage, we sincerely hope you have a happy journey in the four seasons, we have been working tirelessly for this, one after another recognition and support comments, is our simple satisfaction and moved, grateful, along the way with your support and love, we will do better and better, will continue to uphold high quality standards, We will continue to provide our guests with the best quality service and the most comfortable stay experience. Thank you again for your visit. We sincerely look forward to your next stay at 💗
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Saf727
Superior Smart Room (Double Bed) (Bathtub, Mini Fridge, Window)
Stayed in Dec 2024
Couples
3 review
Very Good
Posted on Dec 5, 2024
Travel dates: Nov last week
Weather: Cold and foggy
The hotel is located close to national park with free shuttle. Ms.Lily was fantastic host and helped us all through our 3 days. Whether it's bookings or food, she made sure our trip went smoothly
The hotel was good and value for money.
Laundry room, pool and gym available. 15min walk to market.
Response from Property: Dear Four Seasons family hello: Thank you for your patronage, we sincerely hope you have a happy journey in the four seasons, we have been working tirelessly for this, one after another recognition and support comments, is our simple satisfaction and moved, grateful, along the way with your support and love, we will do better and better, will continue to uphold high quality standards, We will continue to provide our guests with the best quality service and the most comfortable stay experience. Thank you again for your visit. We sincerely look forward to your next stay at 💗
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Guest User
Superior Smart Room (Double Bed) (Bathtub, Mini Fridge, Window)
Stayed in Nov 2024
Couples
2 review
Great
Posted on Dec 3, 2024
Great, quiet location being only 10min away from the forest by drive. Room was clean and staff was very attentive. Free breakfast downstairs as well, though it is only open from 6-9AM.
Response from Property: Dear Four Seasons family hello: Thank you for your patronage, we sincerely hope you have a happy journey in the four seasons, we have been working tirelessly for this, one after another recognition and support comments, is our simple satisfaction and moved, grateful, along the way with your support and love, we will do better and better, will continue to uphold high quality standards, We will continue to provide our guests with the best quality service and the most comfortable stay experience. Thank you again for your visit. We sincerely look forward to your next stay at 💗
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Srini.mys
Xipan Superior Twin Room With Mini Fridge, Automatic Curtains, Smart Toilet, And Chaise Lounge
Stayed in Nov 2024
Family
2 review
Outstanding
Posted on Dec 4, 2024
Room was very clean and spacious. They were kind to accommodate our kids request and gave room upgrade as well. Very nice location and near to Baofeng Lake.
Response from Property: Dear Four Seasons family hello: Thank you for your patronage, we sincerely hope you have a happy journey in the four seasons, we have been working tirelessly for this, one after another recognition and support comments, is our simple satisfaction and moved, grateful, along the way with your support and love, we will do better and better, will continue to uphold high quality standards, We will continue to provide our guests with the best quality service and the most comfortable stay experience. Thank you again for your visit. We sincerely look forward to your next stay at 💗
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Explorer ●○●
Superior Smart Room (Double Bed) (Bathtub, Mini Fridge, Window)
Stayed in Nov 2024
Couples
5 review
Very Good
Posted on Nov 28, 2024
The staff is very helpful in guiding you through the map of the Zhangjiajie national forest Park and the Grand canyon. They provide free drop-off and pick up to the east gate of the Zhangjiajie national forest park. The rooms are spacious and modern. Recommend if you are looking for a stress-free trip to the Zhangjiajie national forest park.
Response from Property: Dear Four Seasons family hello: Thank you for your patronage, we sincerely hope you have a happy journey in the four seasons, we have been working tirelessly for this, one after another recognition and support comments, is our simple satisfaction and moved, grateful, along the way with your support and love, we will do better and better, will continue to uphold high quality standards, We will continue to provide our guests with the best quality service and the most comfortable stay experience. Thank you again for your visit. We sincerely look forward to your next stay at 💗
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Anonymous User
Xipan Superior Twin Room With Mini Fridge, Automatic Curtains, Smart Toilet, And Chaise Lounge
Stayed in Jan 2025
Couples
1 review
Outstanding
Posted on Jan 16, 2025
Amazing hotel, staff was very helpful and kind
We loved our stay
Response from Property: ❤Near the entrance of the iconic scenic area❤Viewing afternoon tea at a pool bar☕❤🆓Free Minibar🧃Drink❤Custom travel guides❤ Order tickets for appointment🎫 Discount❤ Card to the infinity pool🏊 Dear Four Seasons Family Hello: Thank you for staying at the Four Seasons Creekside Resort. The hotel is located near the entrance to the Wulingyuan sign gate in the National Forest Park, a few minutes drive🉑 Da, there's a really nice little stream at the door of the hotel.🈶 Boundless swimming pool Internet celebrity photo punch, surrounding🈶 Specialty Dining, Dining🉑 Discount, a few minutes drive from the Wulingyuan bus station, 5 minutes drive from the charm of Xiangxi theater, near the night market, banks🏦Drugstores, supermarkets, specialty stores, clothing stores, hairdressers and so on are all there are, and travel is very convenient. The housekeeper🉑Order a discount ticket🎫Provide voice text tour guide, let the family travel in the scenic area without worry, choose the four seasons to · creek resort hotel, let the family in Zhangjiajie have a happy memories, have the opportunity to welcome you to stay again experience, special thanks🙏
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NyanSL94
Superior Smart Room (Double Bed) (Bathtub, Mini Fridge, Window)
Stayed in Nov 2024
Travel with friends
7 review
Outstanding
Posted on Nov 25, 2024
Perfect 10/10 stay - nice quiet location, great hotel amenities and extremely helpful and lovely staff.
Response from Property: Dear Four Seasons family hello: Thank you for your patronage, we sincerely hope you have a happy journey in the four seasons, we have been working tirelessly for this, one after another recognition and support comments, is our simple satisfaction and moved, grateful, along the way with your support and love, we will do better and better, will continue to uphold high quality standards, We will continue to provide our guests with the best quality service and the most comfortable stay experience. Thank you again for your visit. We sincerely look forward to your next stay at 💗
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Lok Fai Joyce
Superior Smart Room (Double Bed) (Bathtub, Mini Fridge, Window)
Stayed in Nov 2024
Travel with friends
2 review
Outstanding
Posted on Nov 16, 2024
Hotel staff are friendly and helpful . Hotel is new and clean. Hotel room is big and very comfortable . Highly recommend
6/7
Response from Property: Dear Four Seasons family hello: Thank you for your patronage, we sincerely hope you have a happy journey in the four seasons, we have been working tirelessly for this, one after another recognition and support comments, is our simple satisfaction and moved, grateful, along the way with your support and love, we will do better and better, will continue to uphold high quality standards, We will continue to provide our guests with the best quality service and the most comfortable stay experience. Thank you again for your visit. We sincerely look forward to your next stay at 💗
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Guest User
Superior Smart Room (Double Bed) (Bathtub, Mini Fridge, Window)
Stayed in Oct 2024
Family
12 review
Amazing
Posted on Nov 13, 2024
Located just beside 宝峰湖. Got discounted entrance tickets. Staffs were extremely helpful and patience with explanation of ticket, routes, discounts etc. We were extremely tired and lazy to go out for meals, staff help us order food delivery. This was extremely helpful for foreigners that do not have local no. we really appreciate. Hot food delivered to our rooms while we can enjoy the spacious room and comfortable bed. Free shuttle service to East gate makes visiting 张家界森林公园 even more convenient
Response from Property: Dear Four Seasons family hello: Thank you for your patronage, we sincerely hope you have a happy journey in the four seasons, we have been working tirelessly for this, one after another recognition and support comments, is our simple satisfaction and moved, grateful, along the way with your support and love, we will do better and better, will continue to uphold high quality standards, We will continue to provide our guests with the best quality service and the most comfortable stay experience. Thank you again for your visit. We sincerely look forward to your next stay at 💗
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