No.3 Wanlong Road, Chongli District, Zhangjiakou, Hebei, ChinaView Hotel Details
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Holiday Inn Resort Zhangjiakou Chongli Guest Reviews
4.6/5
Very Good
1663 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(1663)
Positive reviews(1606)
Reviews with photos/video(422)
Delicious breakfast(200)
Friendly front desk staff(171)
Large rooms(147)
Perfect for kids(68)
Tasty restaurant(49)
Has play area for children(11)
Negative reviews(57)
Graham
Superior Queen Room
Stayed in Jul 2024
Travel with friends
15 review
5.0/5
Outstanding
Posted on Jul 14, 2024
Amazing hotel and location. Staff very helpful and welcoming. Rooms excellent and even better breakfast. Highly recommend.
Response from Property: Dear guest,We are truly delighted to hear your wonderful feedback! It means a lot to us that you had such an amazing experience at our hotel. We strive to provide the best service and facilities, and your kind words are a great encouragement. Thank you for your highly recommendation and we look forward to welcoming you back soon!
Sietske
1 King and 1 Bunk Premium Family Room
Stayed in Dec 2022
Family
1 review
5.0/5
Outstanding
Posted on Jan 6, 2023
The Holiday Inn Resort Zhangjiakou is a great hotel with only 5min walking distance from the Forlong Ski/snowboard area. We stayed in a family room with bunk bed and our kids loved it. Breakfast is very good as well with choice between Western and Asien food. If your Chinese is not so good, a few employees can speak English as well. We definitely would come again.
Response from Property: Thank you for your kind words.Like our hotel so much.Your next stay is very welcome.Thank you.
XelaNahc
Superior Queen Room
Stayed in Jun 2023
Couples
61 review
5.0/5
Outstanding
Posted on Jun 12, 2023
Very nice hotel, location is great near the base of the Fulong ski resort and also only a few minutes walk from Chongli town
Response from Property: Dear guests, hello! Thank you for choosing Holiday Inn Resort Zhangjiakou Chongli Fulong. I am very happy that you spent a pleasant vacation here. Thank you for your affirmation and recognition. The hotel service team is very hospitable and committed to providing guests with more considerate services. We sincerely look forward to your next visit. As the world's travel needs and expectations continue to change, at IHG, we are redefining hotel cleanliness standards through our "Continental" cleaning program, aiming to ensure that you and every IHG guest enjoy a better experience from check-in to check-out. Cleaner and safer stay. Upgraded standards provide peace of mind.
rosie_qiqi
Superior Queen Room
Stayed in Nov 2022
Travel with friends
4 review
5.0/5
Outstanding
Posted on Nov 21, 2022
A very nice hotel. Warm service, spacious room, delicious foods. Special thanks to Kitty at the restaurant, Kerry and Sunny at reception. You gals are professional with a touch of warmth which made me feel at home.
Response from Property: Thank you for your praise and recognition of the service of our hotel staff. I hope you can stay in our hotel happily again next time
Daniel IJ Uys
Superior Queen Room
Stayed in Feb 2023
Travel with friends
15 review
5.0/5
Outstanding
Posted on Feb 2, 2023
Awesome hotel with great staff. Reception personnel super helpful and friendly. Will definitely book in next year for 2 weeks.
Response from Property: Dear guests, hello! We welcome you to Chongli Snow Country, thank you for your recognition of the hotel and our colleagues, and look forward to meeting you again and creating another pleasant trip to Snow Country.
Guest User
Superior Queen Room
Stayed in Feb 2023
Couples
1 review
5.0/5
Outstanding
Posted on Feb 12, 2023
Perfect location and staff were very helpful, especially Hannah, we would definitely stay again.
Response from Property: 尊敬的賓客,您好!感謝您選擇張家口崇禮富龍假日度假酒店,出行在外,住的舒心是每一位旅者的期待,也是我們的堅持的目標,冬日的崇禮是眾多滑雪愛好者的鐘愛之地,我們也期待您的再次入住。隨着世界對旅行需求和期望的不斷變化,在IHG,我們通過“洲全”清潔計劃,重新定義酒店的清潔標準,旨在確保您及每一位IHG客人從入住到離店,全程享有更清潔更安全的住宿體驗。標準升級,安心“洲全”。
WonderlustK
1 King and 1 Single premium
Stayed in Jan 2023
Family
9 review
4.0/5
Very Good
Posted on Feb 15, 2023
the service was great and the location was perfect. but the food options were limited and no room service after 10 pm. night ski ends at 9:30pm and would be great if there are midnight snack options or at least fill the minibar with some amenities or etc.
Response from Property: Dear guests, hello! We welcome you to Chongli Snow Country, thank you for your recognition of the hotel and our colleagues, and look forward to meeting you again and creating another pleasant trip to Snow Country.
Smmg007
Superior Room
Stayed in Jan 2023
Family
9 review
5.0/5
Outstanding
Posted on Jan 23, 2023
We had a wonderful stay and enjoyed skiing. The slopes are well prepared and easy to ski. We enjoyed CNY at the hotel and also the F&B Arrangement did meet our expectations - even though we are European. I would like to mention that the staff was very helpful - especially Hannah (Front office) and also both the F &B Manager and Housekeeping Manager made sure we were well looked after and all three spoke very good English. Thank you very much and we will visit again.
Response from Property: Dear guests, hello! We welcome you to Chongli Snow Country, thank you for your recognition of the hotel and our colleagues, and look forward to meeting you again and creating another pleasant trip to Snow Country.
alberto
Superior Room (2 beds)
Stayed in Dec 2021
Business travelers
11 review
5.0/5
Outstanding
Posted on Dec 28, 2021
very good hotel some staff speak english
Response from Property: 尊貴的賓客,您好!很高興您有一次愉快的住宿體驗!並給予滿分評價,您的支持和認可是對我們最大的鼓舞,我們一定會再接再厲,為每一位賓客提供舒適的住宿體驗,我們衷心期待您的下次入住,隨着世界對旅行需求和期望的不斷變化,在IHG,我們通過“洲全”清潔計劃,重新定義酒店的清潔標準,旨在確保您及每一位IHG客人從入住到離店,全程享有更清潔更安全的住宿體驗。標準升級,安全“洲全”。
Christine _HAN
1 Bedroom Family Suite
Stayed in Dec 2024
Family
62 review
1.2/5
Posted on Dec 25, 2024
I have been a black diamond member for five years, and this is the first time I am so disappointed with a hotel chain. I spent more than 10,000 to experience the service of a fast hotel. The day before yesterday, they were extremely unprofessional. When we checked in, they didn't collect the money and gave us the room card directly. When we went to the ski resort, they told me to come back to pay...Except that the room had not been cleaned for five days. The children's tent in the room was not restored when it arrived. When I came back at night, I thought it had not been cleaned. Except that there were no tableware in the restaurant buffet breakfast. When I asked the waiter for it, he told us that there were too many guests to wash it. In addition, the background music was just one sentence "we wish you merry Christmas and happy new year..." It was played on repeat for several hours, like a repeater... Don't they know there are many Christmas songs? Too many unhappy things, forget it, extremely disappointed.
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Guest User
Superior Room (2 beds)
Stayed in Dec 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Dec 13, 2024
The front desk service is very good. Special thanks to the staff Wang Cheng, Jackson, Eva, Zoey, Daisy, and Evan. The room is very convenient for sliding in and out. I will come to Chongli again next week and choose this place.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,看到您如此滿意並決定再次光臨,我們滿心歡喜!感謝您對 Jackson、Eva、Zoey、Daisy、Evan 等前台工作人員的大力表揚,他們的用心服務是我們酒店的温暖招牌。滑進滑出的便捷房間能為您的冰雪之旅增添更多精彩,我們已經在期待下週與您重逢,一定為您準備好同樣優質的服務與舒適的環境,讓您每次到來都有賓至如歸之感!
Guest User
Superior Room (2 beds)
Stayed in Nov 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Dec 4, 2024
The service is very good. I will come again next time. They also helped me put my luggage away a week in advance. Thank you so much. Hahaha. It's just that there is a distance from the lobby to the ski equipment hall, which is not convenient for dragging the suitcase.
Original TextTranslated by Google
Response from Property: Dear guest, all the hotel staff feel extremely honored to see that you are so satisfied with our service and are willing to choose us again! Storing your luggage properly is what we should do, and your gratitude is our greatest encouragement. Looking forward to your next visit, we will welcome you with better service!
Guest User
Superior Room (2 beds)
Stayed in Oct 2024
Travel with friends
40 review
5.0/5
Outstanding
Posted on Oct 6, 2024
I went to Chongli during the National Day holiday and booked the Fulong Holiday Hotel. The hotel has complete facilities, clean and hygienic environment, and considerate service. It is right next to the Fulong Ski Resort, which is very convenient for going anywhere. The hotel breakfast is good, with both Chinese and Western food. Breakfast can be served in time when there are many people during the holiday. It is not far from the hotel to Taiwu Ski Town, Xueruyi National Ski Jumping Center, Cuiyun Mountain Forest Resort, and Cuiyun Mountain Yinhai Ski Resort. Fulong Holiday Hotel is worth recommending
Original TextTranslated by Google
6/20
Response from Property: Dear guests: Hello! Thank you very much for choosing our Fulong Holiday Resort Hotel during the National Day holiday and for giving us such a high rating and recommendation. We are glad that you are satisfied with the hotel's facilities, hygiene, environment and services. It is our honor to provide convenience for your trip to Chongli. During the holidays, we work hard to ensure that breakfast is served in a timely manner so that every guest can start a new day with full energy. The surrounding scenic spots you mentioned are not far from the hotel. We also hope that guests can feel the convenient location of the hotel while enjoying skiing and natural scenery. We will continue to work hard to maintain high standards of service and facilities, and look forward to your visit again to bring you more wonderful experiences. Thank you again for your support and recognition.
Cooper_12
Queen Room
Stayed in Nov 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on Nov 29, 2024
Came to Fulong skiing on purpose and booked Holiday Inn directly
The environment is very good and the staff are very warm and thoughtful
Upgraded to a large room with a good view and a free one-day ski ticket
Staff will deliver takeout if ordered
There are many types of breakfast and Bob, the restaurant manager, is very enthusiastic
After checking out, I went to the gym to shower in the afternoon. The staff was very thoughtful and attentive
Thank you very much and I will stay here again if I have the chance. The experience is very good
Fulong daytime all-day ski ticket (excluding ski equipment): very convenient
Chongli High-speed Railway Station bus pick-up: the blue bus is right after you come out
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your high praise for our hotel! It is our honor to provide you with a high-quality environment and warm and thoughtful service for your Fulong ski trip. Your satisfaction is our driving force to move forward. We look forward to your next visit and continue to create a perfect accommodation experience for you!
Tangtangmeimeimeimei
Queen Room
Stayed in Nov 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Dec 12, 2024
The hotel is very good, the service is very good, there is a hotel bus to pick you up after getting off the high-speed rail, it is very close to the ski resort, and you can walk to the ski resort in ten minutes. The high-speed rail returning in the afternoon is relatively late, and the hotel was originally scheduled to check out at 12 noon, but the two handsome guys Bruce and Wang Cheng helped me delay it to almost four o'clock in the afternoon. Thank you very much. I would also like to make a small request. Since it is a parent-child hotel, can you add more facilities in the children's playground? It is too monotonous.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!看到您對酒店的諸多認可,我們滿心歡喜,能為您的出行提供便利與舒適,那是我們不懈的追求。布魯斯和王程得到您的表揚,定會備受鼓舞。對於您提出增加小童遊樂園設施的建議,我們已銘記於心,努力讓親子體驗更加豐富多彩。期待您的下次到來,富龍假日度假酒店將持續為您竭誠服務!