Oasis Holiday Inn (Zhangye West high-speed rail station)

Oasis Holiday Inn (Zhangye West high-speed rail station) Reviews

Oasis Holiday Inn (Zhangye West high-speed rail station)

No. 31 Minle South Road (West Side of Ningheyuan Residential Community), Ganzhou District, Zhangye, Gansu, 734000, ChinaView Hotel Details
Oasis Holiday Inn (Zhangye West high-speed rail station)
Oasis Holiday Inn (Zhangye West high-speed rail station)Oasis Holiday Inn (Zhangye West high-speed rail station)Oasis Holiday Inn (Zhangye West high-speed rail station)
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Oasis Holiday Inn (Zhangye West high-speed rail station) Guest Reviews

4.6/5
Very Good
891 review
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(891)
Positive reviews(875)
Reviews with photos/video(335)
Awesome amenities(104)
Friendly front desk staff(98)
Large rooms(74)
Easy to get around(69)
Delicious breakfast(60)
Many amenities(48)
Convenient parking(48)
Close to train station(25)
Negative reviews(16)
Guest User
Holiday Room (2 Beds)
Stayed in May 2024
Couples
9 review
3.5/5
Posted on May 22, 2024
Positive: Overall, the hotel is good. The room is spacious, and the staff is attentive and friendly. We had some issues with the room's electrical system, and they resolved it quickly. Additionally, they offered us a fruit tray for the inconvenience. The room and sheets are clean. The WiFi works perfectly. Negative: It is a bit far from the center. We booked a non-smoking room, but the room smelled of cigarettes. There is no gym and laundry service, unlike what is advertised in the available services on Trip.com. Guests smoke in common areas like the entrance hall, elevator, and hallways.
Huin Huynh Thy Dieu
Holiday Room (2 Beds)
Stayed in May 2024
Travel with friends
25 review
4.0/5
Very Good
Posted on May 13, 2024
A bit pricey but ok for non-smokers travelers like us. It would be great if they keep the public areas free of smoke.
CHENG HEONG
Holiday Room (2 Beds)
Stayed in Apr 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on May 2, 2024
I stayed at this hotel for 6 nights. It is very closed to the Zhangye West station. The breakfast buffet was OK, room was clean and spacious, hotel staff were friendly and helpful. I really enjoyed renting a shared bike in front of the hotel and rode it around town. Zhangye is a pedestrians and bicyclists friendly city. The National Wetland Park is worth visiting using a shared bike.
Gan Young Teck
Holiday Room (2 Beds)
Stayed in Apr 2024
Solo travelers
10 review
3.7/5
Posted on Apr 18, 2024
Room stated non smoking in the Trip .com but actually turn out to be smoking room. Misleading advertisement ....be aware for those non smoking customer
Guest User
Holiday Room (2 Beds)
Stayed in May 2024
Couples
59 review
5.0/5
Outstanding
Posted on May 18, 2024
Great stay, incredible value for money and can host foreigners!
Anonymous User
Holiday Room (2 Beds)
Stayed in Jul 2024
Business travelers
5 review
0.5/5
Posted on Jul 7, 2024
Arriving at the hotel late in the evening, the front desk staff had a bad attitude, the room had a peculiar smell, and the bathroom was not clean. It affected my mood because it was so late. It was a really annoying trip😓😓
Original TextTranslated by Google
Response from Property: Dear guests, hello! We are very sorry to hear that you had an unpleasant experience during your stay. We are deeply sorry and sincerely apologize for the inconvenience this has caused you. Regarding the attitude of the front desk staff you mentioned, we attach great importance to the feelings of every guest and will immediately retrain the front desk team to ensure that every employee can greet every guest with a warm and professional attitude. Regarding the odor in the room and the unclean cleaning of the bathroom, we admit that this is our negligence in hygiene and cleaning. We have instructed the relevant departments to make immediate rectifications and conduct comprehensive inspections and cleaning of all guest rooms to ensure that similar problems will not happen again. At the same time, we will also strengthen daily supervision and inspections to improve overall hygiene levels. We know that your precious time should not be wasted, and your mood should not be affected by our mistakes. In order to express our apology, we are willing to provide you with certain compensation measures. Please contact our customer service department for specific matters, and we will wholeheartedly solve it for you. Once again, we deeply apologize for your dissatisfaction and look forward to having the opportunity to make up for this mistake in the future and provide you with a more satisfactory stay experience.
Anonymous User
Holiday Room (2 Beds)
Stayed in May 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on May 11, 2024
This is a very nice hotel. The room is spacious and bright. The bed is comfortable so I can enjoy a good sleep. The staff's warm service makes me feel warm. The hotel also provides a rich buffet. There is also a meal ordering service on the third floor of the hotel. You can have the meal delivered to your door without leaving home. It is really considerate.
Original TextTranslated by Google
Response from Property: Dear guests, hello! The stream flows slowly, time is soft, thank you for your support, we will continue the good quality and more perfect service as always, thank you for your support and love, hope to receive your full score comments next time, look forward to your visit again, wish you a happy every day!
Anonymous User
Holiday Room (2 Beds)
Stayed in Apr 2024
Family
4 review
5.0/5
Outstanding
Posted on May 5, 2024
The room is clean and hygienic, very close to the high-speed rail station, the waiters are very friendly, the price is reasonable, it is on the way to the Grand Canyon and Danxia landform attractions, and you can also go to Binhe Lake to take a boat and visit the night market. There is also breakfast. I will stay in your hotel next time.
Original TextTranslated by Google
6/7
Response from Property: Thank you for your recognition of our hotel. We will continue to work hard to better serve every guest who comes to our hotel. The hotel is located at the junction of the new city and the old city, with convenient transportation information. We look forward to your next stay! All the staff of our hotel sincerely wish you and your family peace and happiness!
Anonymous User
Holiday Room (2 Beds)
Stayed in Apr 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Apr 12, 2024
Staying in this hotel is an extremely comfortable experience. The room is clean and tidy, the facilities are complete, and the service staff is warm and thoughtful, which makes me feel the warmth of home. The supporting facilities are complete, the transportation is convenient, and the thoughtful service leaves me with good memories.
Original TextTranslated by Google
Response from Property: Dear guests, hello! The stream flows slowly, time is soft, thank you for your support, we will continue the good quality and more perfect service as always, thank you for your support and love, hope to receive your full score comments next time, look forward to your visit again, wish you a happy every day!
Hemomo
Holiday Room (2 Beds)
Stayed in Apr 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Apr 4, 2024
It must be a five-star rating, otherwise I won't feel at ease! The room price is just over 100 yuan in the off-season, what else do you want a bicycle! The room is spacious and bright, the entrance and toilet are automatically sensed, there is a humidifier in the room, and all kinds of facilities are very satisfactory. The location is also good, very close to the high-speed rail station, there is Qi Saozi Malatang downstairs, and Liu Yingying Malatang is a few minutes away. Because I wanted to eat Dongji beef rice, I didn't experience breakfast. This stay is definitely a very cost-effective choice.
Original TextTranslated by Google
Response from Property: Thank you very much for your recognition of Oasis Holiday Hotel. We are very happy to receive your praise. Our hotel has a superior location, close to the high-speed railway station, and there are many snack bars around. The facilities are complete. Looking forward to your next stay
Guest User
Holiday Room (2 Beds)
Stayed in Mar 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Mar 28, 2024
I came to Zhangye on a business trip some time ago and didn't stay here. This time I came back and happened to have work nearby, so I stayed here to experience it. Location: It is very close to the high-speed rail station and the bus station, about 1KM, and it is also very convenient to eat and walk nearby. Going east is the bell and drum tower, and there is a square for activities. There are supermarkets and restaurants on the whole street, which is very convenient. Service: The front desk service is very enthusiastic, and the information verification is also very serious and careful. When checking in, the WiFi could not be connected, and the TV could not be turned on, which were quickly solved. Hygiene: Everything is good and very clean. Facilities: The hotel furniture is relatively good, and the bed is also very soft. If you have requirements for the bed, you can try it. In short, I am very satisfied.
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Response from Property: .Your praise is our greatest gain, thank you for liking us.
Aihuaqiandeniuer
Holiday Room (2 Beds)
Stayed in Mar 2024
Solo travelers
7 review
5.0/5
Outstanding
Posted on Mar 28, 2024
I am not a lobbyist, and I will not waste time on meaningless things. I will say my feelings. What you see is what you get. Everything is very, very good. For me, who simply spent a night, I was deeply impressed. The service was very good, and the room was also very good. In winter, the central air conditioning is very powerful, and the temperature in the room is very comfortable. There is a small round table, with your back against the chair, and the tea bag is put into the teapot. The warm light will give people a sense of inner peace. It is a good treatment to have the first day of the new year in such an environment. Seeing is believing, you can experience it for yourself. If you love the warm and quiet atmosphere like me, it is worth a try.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your trust in Oasis Holiday Hotel! Thank you for your generous praise and strong recommendation! It is really hard to leave Oasis. Oasis is your most beautiful and warmest home in Zhangye. Please remember to come back often when you have time!
Guest User
Holiday Xinyi Double Bed Room
Stayed in Feb 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Feb 22, 2024
I came from Lanzhou and looked at the hotel group purchase on Ctrip. I saw that it was very close to the West Station and the city center, so I booked it. To be honest, I didn't have much hope. After all, it was really cheap. But I didn't expect it to be a surprise. The hotel is very large and at a crossroads, and the transportation is very convenient. The hotel helped to put the luggage in the room. The room was very large and clean. Since we arrived in the afternoon and hadn't eaten dinner yet, my husband and I wanted to eat some Zhangye food. The front desk lady enthusiastically introduced the gourmet restaurants around the hotel and the shops in the city center. We didn't run far because we were unfamiliar with the place. There were restaurants around the hotel. I chose a scissor noodle restaurant. It was the first time I heard about it, so I went there. I heard that the chef used scissors to cut it. It was delicious and the quantity was also large. I walked around to digest the food and went back. I slept very well and quietly at night. The sun was very warm when I got up in the morning, and my husband made tea on the small table, which was very comfortable. I will stay at this hotel next time I come to Zhangye and try other rooms!
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for staying at Zhangye Oasis Holiday Hotel. We are glad that you have a satisfactory experience! The hotel has an excellent location and is the best choice for your business trip or travel. Thank you for your affirmation and support. We will continue to serve every guest attentively, carefully and sincerely, and strive to create a comfortable and warm home away from home for guests. Thank you again for your encouragement and affirmation, and we sincerely look forward to your visit again! I wish you a happy life and a smooth work!
Anonymous User
Holiday Room (2 Beds)
Stayed in Jul 2024
Family
5 review
1.0/5
Posted on Aug 4, 2024
I walked here from Xinjiang and it was so average. I don’t know how it got 4 stars!
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing Oasis Holiday Hotel. Our hotel is a nationally certified four-star hotel. We apologize for not being satisfied with your stay this time. It may be that the hotel has some shortcomings. I hope you can point out our shortcomings to us next time you come, and we will work hard to do better. We hope that our services can bring you more surprises and touches, and we look forward to your next visit. We hope to have the opportunity to communicate more with you and give us more valuable suggestions. We will do every service aspect meticulously and live up to your high expectations for the hotel.
Guest User
Holiday Room (2 Beds)
Stayed in Apr 2024
Couples
9 review
1.7/5
Posted on Apr 29, 2024
It is an old room that is at least 10 years old. Everything is in bad condition. When I first checked in, I found that the bathroom sensor light was broken. I notified the front desk staff three times within 2 hours. They only responded verbally and had no practical solutions. Even the most basic ones. Personally, I don't think so. I treat guests as ***. I later complained to Ctrip customer service. After communicating with customer service, I changed the room. The room I changed could meet the basic needs, but it was either bad or bad. Apart from the hygiene, it was okay. There are quite a lot of breakfast options (basically all are vegetarian dishes, maybe there is duck liver or something I didn't see clearly) but there are no other advantages. The hotel facilities are old and the business is not good. Some floors of the hotel were rented out to others and opened a Holiday Inn. The rooms are actually the same. Summary: It saves you a lot of trouble when traveling. Please seriously consider whether to stay in such an old 4-star hotel.
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for staying here and taking the time to share your stay experience with us. We are sorry to bring you a bad experience during your stay. The hotel is constantly developing and the facilities you see will be continuously improved. At the same time, we will strengthen the training and management of hotel staff, and also upgrade the breakfast types, striving to bring you a better experience and service. Please believe that we want to do more for our guests.