Holiday Inn Express Zhengzhou Guancheng, an IHG Hotel Reviews

Response from Property: Dear guest, Thank you so much for your review of our hotel.The interactions we have with our guests have a reassuringly personal touch, through our friendliness, we demonstrate we are genuine and purposeful in everything we do. By being observant and in tune with guests’ needs, we find opportunities to go above and beyond your expectations when you need us most. You’ll enjoy comfortable bed, refreshing shower, office-style, leisure accoutrements, Chinese and Western-style breakfast buffet—all created to allow for an easygoing travel experience. We look forward to see you again! Wish you have a nice day! IHG Social Listening Team

Response from Property: Dear guest, Thank you so much for your review of our hotel. All the staff of our hotel offer a warm welcome for your stay. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. The interactions we have with our guests have a reassuringly personal touch, through our friendliness, we demonstrate we are genuine and purposeful in everything we do. By being observant and in tune with guests’ needs, we find opportunities to go above and beyond your expectations when you need us most. We look forward to see you again! Wish you have a nice day! IHG Social Listening Team

Response from Property: Dear guest, Thank you so much for your review of our hotel. We apologize for the pillow smelling during your stay, we will make more efforts on the cleaning in the future. Please feel free to contact with us if you need any help during your stay, we will try our best to assistant you. We do hope to have the opportunity to welcome you back in the future. Wish you have a nice day! IHG Social Listening Team

Response from Property: Peach blossoms are warm, willow catkins are blowing in spring. It is also our honor to meet you in the spring of Zhengzhou. Thank you for your recognition of our service. For us, you are not only guests staying in the hotel, but also friends from afar, and even our family. We are willing to share with you all the things that interest you in the local area, which is more like pouring out our heartfelt feelings to our long lost friends. We are your home when traveling, with a safe and reliable environment, warm and comfortable rooms, clean and refreshing hygiene, and delicious mornings to help you eliminate the fatigue of travel and start a vibrant day. Thank you for choosing and staying at our hotel. Wish you have a nice trip! Looking forward to meeting you again! Sincerely, IHG Social Listening

Response from Property: Dear guest, Thank you so much for your review of our hotel. You can enjoy our complimentary daily breakfast buffet featuring Chinese and Western dishes.Here, you not only have a warm bed, clean rooms, and friendly smiles, but also a space that makes you feel comfortable, warm, and fully enjoy yourself. Our superior geographical location, facilities, high-quality services make excellent cost-effectiveness for your trip. We look forward to see you again! Wish you have a nice day! IHG Social Listening Team

Response from Property: Dear guest, Thank you so much for your review of our hotel. You can enjoy our complimentary daily breakfast buffet featuring Chinese and Western dishes.Here, you not only have a warm bed, clean rooms, and friendly smiles, but also a space that makes you feel comfortable, warm, and fully enjoy yourself. Our superior geographical location, facilities, high-quality services make excellent cost-effectiveness for your trip. We look forward to see you again! Wish you have a nice day! IHG Social Listening Team

Response from Property: Dear guest, Thank you so much for your review of our hotel. All the staff of our hotel offer a warm welcome for your stay. The hotel has 174 humanized and fashionable guest rooms, which are simple, fashionable, exquisite and comfortable. They are equipped with soft and comfortable sleeping beds, clean and refreshing sheets, LCD flat screen TVs, high-speed internet, exquisite and convenient shower facilities, high-quality bathroom supplies, and soft and compact pillows for you to choose from. Here, you not only have a warm bed, clean rooms, and friendly smiles, but also a space that makes you feel comfortable, warm, and fully enjoy yourself. The interactions we have with our guests have a reassuringly personal touch, through our friendliness, we demonstrate we are genuine and purposeful in everything we do. By being observant and in tune with guests’ needs, we find opportunities to go above and beyond your expectations when you need us most. Thank you for your high recognition of our service. We look forward to see you again! Wish you have a nice day! IHG Social Listening Team

Response from Property: Dear guest, Thank you so much for your review of our hotel. All the staff of our hotel offer a warm welcome for your stay. The hotel has 174 humanized and fashionable guest rooms, which are simple, fashionable, exquisite and comfortable. They are equipped with soft and comfortable sleeping beds, clean and refreshing sheets, LCD flat screen TVs, high-speed internet, exquisite and convenient shower facilities, high-quality bathroom supplies, and soft and compact pillows for you to choose from. Here, you not only have a warm bed, clean rooms, and friendly smiles, but also a space that makes you feel comfortable, warm, and fully enjoy yourself. The interactions we have with our guests have a reassuringly personal touch, through our friendliness, we demonstrate we are genuine and purposeful in everything we do. By being observant and in tune with guests’ needs, we find opportunities to go above and beyond your expectations when you need us most. Thank you for your high recognition of our service. We look forward to see you again! Wish you have a nice day! IHG Social Listening Team

Response from Property: 尊敬的客人，非常感謝您的入住與可愛的讚賞！很高興能為您的出遊帶來美好的時光。我們的環境安全可靠，客房温馨舒適，衞生整潔清爽，服務熱情周到而又準確高效，還有暢爽沐浴、優質睡眠、高速網絡、免費的中西式早餐等超值服務，做好您旅途中堅強的後盾支援。期待您有機會能再次入住我們酒店，祝您生活愉快，笑口常開！智選假日賓客關懷團隊

Response from Property: Dear guest, thank you for staying at Holiday Inn Express Zhengzhou Kaibin. Xiaozhi deeply apologizes that the facilities of this stay did not meet your expectations. The hotel has been well received since its opening. While accumulating experience, some facilities may no longer be as exquisite as they were in the past. However, after our regular maintenance and updates, they still maintain their due quality and functions. Time takes away only the rings of time, and our high-quality service quality remains the same. In the future, Xiaozhi will increase daily maintenance efforts and speed up the pace of updates. I hope that Xiaozhi's superior geographical location, enthusiastic service, and nutritious and delicious breakfast can bring you a convenient and warm travel experience. We look forward to your next stay at any time. I wish you a bright future. Holiday Inn Express Guest Care Team

Response from Property: Dear guest, we are very happy to meet you at the Holiday Inn Express Zhengzhou Kaibin. We have been committed to improving every guest's accommodation experience through more professional service quality, more enthusiastic service attitude, and faster service efficiency. Thank you very much for your support and trust in us. We will continue to uphold the service concept of doing things with heart and serving attentively, so that you can feel the warmth of home when you stay in our hotel. Xiaozhijia's buffet breakfast combines Chinese and Western styles, including staple food rice, noodles, porridge, toast, cereals, etc., as well as fresh seasonal fruits, various drinks, and healthy whole grains. Of course, freshly ground coffee is essential. There are also delicious snacks and local specialty noodle stalls. A balanced nutritional intake will keep you full of energy throughout the day. Sincerely look forward to your visit again. Wish you all the best! Holiday Inn Express Guest Care Team

Response from Property: Dear guest, thank you for your stay. The hotel shows its unique charm to guests with its simple style and warm and considerate service. We have fresh and stylish guest rooms with well-arranged layout, fashionable style, soft and bright lighting, comfortable sofas by the window, and clean and tidy hygiene. Here you can enjoy quality sleep, refreshing bath, high-speed Internet access and other pleasant experiences. The exquisite and complete supporting facilities without redundant ones create a comfortable and reliable living environment. Breakfast, as a brand feature of Holiday Inn Express, comes from the careful cooking of our catering team. There are not only traditional Chinese porridge, noodles, steamed pastries, side dishes and other delicious dishes, but also a variety of Western-style baked bread, fresh fruits, salads, yogurt, freshly ground coffee, freshly cooked open stalls, and local specialties, etc., which will fill you with energy and vitality. Looking forward to your visit again and wish you a happy life! Holiday Inn Express Guest Care Team

Response from Property: Dear guests, thank you for staying at Holiday Inn Express Zhengzhou Kaibin. We are very proud to provide you with considerate and thoughtful service. We will work harder to provide better and more detailed humanized services to every customer! Daily breakfast is the most important meal of the day. We pay special attention to the nutritional balance and production of breakfast. We provide a variety of drinks, dairy products, porridge, fresh fruits, vegetable salads, steamed snacks, healthy whole grains, Western snacks, seasonal dishes, and smart freshly ground coffee, as well as steaming noodles and local specialties. The selection is very rich and the nutrition is balanced, which can fill you with energy to start a new day full of vitality. I look forward to the opportunity to serve you again and wish you a pleasant journey! Holiday Inn Express Guest Care Team

Response from Property: Dear guest, thank you for your stay and review. Xiaozhi sincerely apologizes for not being able to give you a satisfactory stay experience. We attach great importance to the quality of rest for our guests when they check in. The guest room windows are all equipped with hollow double-layer soundproof glass, the door is made of special thickened solid wood door, and the curtains also have a good shading effect, creating a quiet and comfortable living environment. If you are a light sleeper or are sensitive to sound, you can contact us at any time and we will try our best to arrange a quiet room for you. We have always attached great importance to the hotel's environmental sanitation, and have strictly inspected the environment and cleanliness of the rooms. I believe this is not Xiaozhi's consistent performance. We will definitely strengthen employee training and strengthen sanitation inspections to provide every It is our constant aim to create an all-around comfortable and clean stay environment for our guests. At the same time, we pay attention to details and replenish bath products and other guest room supplies in a timely manner. Xiaozhi deeply apologizes for the inconvenience caused to you, and also thanks you very much for your recognition of our service, breakfast and bedding. During your stay, no matter what problems you encounter, please inform us in time and we will do our best to improve and solve them. We sincerely look forward to your visit again! wish you a happy life! Holiday Inn Express Guest Care Team