Metropolol Hotel Zhongshan West District Branch Reviews

Response from Property: Dear guest: Hello! Thank you for choosing Jinjiang Metropolo Hotel, Zhongshan West District. We are glad that you had a pleasant stay in the hotel. Xiaojin secretly tells you that good reviews are best matched with 5 points. Thank you for your comments. If you are satisfied with your stay next time, please remember to give us 5 points and like it. Thank you!

Response from Property: Dear guests: Hello! Thank you very much for your support and trust in us. We will continue to adhere to the service concept of working hard and careful service, so that you can feel the warmth of home when you stay at Jinjiang Capital Hotel (Zhongshan West District Store). We look forward to seeing you again to review our progress, and wish you happy every day!

Response from Property: Dear guest, hello! Thank you for your review on our branch. We are very sorry for your bad experience at our branch. The branch started to increase special service training today to ensure the service quality of the branch. Guaranteed service quality to give you a better experience. The branch is located at the junction of Qijiang Park, and you can reach the park in 5 minutes. The branch has newly launched services such as robot food delivery and delivery. The constant temperature swimming pool is open all year round, and the gym is open to all guests. You are welcome to come and experience it. Thank you for your review. I wish you health and happiness!

Response from Property: Dear guests: Hello! The hotel provides free self-service freshly ground coffee, fruit tea, ice cream, fresh welcome fruit, freshly boiled sugar water and other drinks every day. Thank you for your 5-point review! Every city always has a reason to miss it, every season has our unforgettable scenery, and every hotel has their sweet and warm memories. I hope that Jinjiang Metropolo Hotel (Zhongshan West District) will be the warmest and most unique one in your memory! Come back often, I wish you: well!

Response from Property: Dear guests: Hello! Xiaojinjia uses high-end smart devices, Mousse brand mattresses, high-end refrigerators, automatic curtains, and smart toilets to create a healthy, comfortable and convenient sleeping experience for you. Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. Seeing your satisfaction and affirmation, we are really very moved. We will continue to work hard and be ready for you to come back at any time!

Response from Property: Dear guests: Hello! Jinjiang Hotels is rooted in China and has a global layout. The brand matrix covers economy, mid-range to high-end, luxury and other brand levels. Jinjiang International Group hotels include Hilton Garden Inn, Jinjiang Metropolo, Yunju Hotel, Fengdu, Yuantuo, Huiyu, Liyi, Tulip, Mediterranean, Radisson Blu Venus International, Venus Royal, Xi'an Deluxe, Vienna International, Kyriad and other brands. I am very glad that you choose to stay at Jinjiang Metropolo Hotel (Zhongshan West District). I was stunned when I saw your evaluation! The hotel is located in a bustling area, with the bustle and convenience of the city. The hotel buffet breakfast is rich and delicious, and there will be take-out boxes! Home is a sheltered harbor, a warm nest, and a warm corner of the body and mind. Home is home only when there is love. The hotel has always hoped to use its own caring and warmth to become the home away from home in your heart, and look forward to your next return home!

Response from Property: Dear guest, Thank you very much for taking the time to give us feedback on your stay. We know that the satisfaction of every guest is our greatest pursuit, so we are deeply sorry for the shortcomings you mentioned and will take immediate measures to improve them. Regarding the distance between the hotel location and the business district, we do strive to provide guests with a quiet and comfortable resting environment in the site selection, but we also realize that this may cause inconvenience to some guests who seek convenience. Regarding your feedback, we will seriously consider whether we can make more efforts in service in the future, such as providing more convenient transportation or detailed guidance of surrounding business districts to reduce your walking time. Regarding the professionalism of the front desk staff, we attach great importance to the professionalism and service attitude of each employee. We are very sorry for the situation you encountered. We will immediately retrain the front desk staff to ensure that they can be more professional, careful and thoughtful when receiving guests. At the same time, we will also strengthen internal management and supervision to ensure that such problems do not occur again. Regarding the orange juice problem in breakfast, we are deeply sorry. We have been committed to providing guests with healthy and delicious breakfast. We will immediately communicate with the supplier to adjust the variety of orange juice to ensure that it can maintain the attractive appearance of orange and have the right sweetness and taste. At the same time, we will also strengthen the quality control of the kitchen to ensure that every dish can meet the expectations of guests. Thank you again for your attention and support. Your feedback is our driving force. We sincerely hope that you can visit our hotel again, and we will welcome you with better service and more complete facilities. I wish you a happy life!

Response from Property: Dear guest, thank you very much for taking the time to leave us such detailed feedback. We are very pleased to learn that you have given satisfactory comments on the comfort of our hotel rooms, the quality of bedding, the effect of air conditioning, and the hot water supply in the bathroom, which is a great affirmation of our service quality. Regarding the swimming pool and fitness room you mentioned, we are deeply sorry for the inconvenience caused to you. We understand that as a guest, you expect to enjoy the facilities experience consistent with the online promotion. However, due to the fact that there may be some differences between the actual situation and the promotional photos, and the swimming pool is a training place for children of surrounding residents, it will indeed have a certain impact on your use during certain periods. This is a shortcoming that we failed to fully foresee and inform you in advance, and we sincerely apologize for this. In order to improve your accommodation experience, we have recorded your feedback and will take active measures to improve it. We will communicate with relevant departments to explore how to optimize the opening hours of the swimming pool and fitness room, and how to avoid similar misunderstandings through more accurate promotional photos. At the same time, we will also strive to improve the service quality of other facilities to ensure that every guest can enjoy a comfortable and pleasant accommodation experience in our hotel. Thank you again for your understanding and support. We look forward to your next visit to experience our improved service. If you have any other questions or suggestions, please feel free to contact us. I wish you all the best and a happy life!

Response from Property: Dear guests: Hello! Xiaojinjia uses high-end smart devices, Mousse brand mattresses, high-end refrigerators, automatic curtains, and smart toilets to create a healthy, comfortable and convenient sleeping experience for you. Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. Seeing your satisfaction and affirmation, we are really very moved. We will continue to work hard and be ready for you to come back at any time.