To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(727)
Positive reviews(715)
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Awesome rooms(152)
Classy environment(72)
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Quiet & comfortable(31)
Easy to get around(31)
Perfect for business trips(15)
Convenient parking(9)
Negative reviews(12)
Angela7
Superior Double Room
Stayed in Sep 2023
Business travelers
8 review
4.2/5
Very Good
Posted on Sep 20, 2023
The location is near Zhongshan industrial zone and it is convenient to get there. The room was clean and neat. everything was ok. But the breakfast was simple and there were no other options even milk and coffee. The reception was polite and helpful. They could speak a little bit of English but it was OK due to using a translator app. Beside the hotel, there were some Halal restaurants which are proper for Muslims. The overall evaluation was acceptable.
Response from Property: Dear guest, we apologize for adding a touch of regret to your perfect experience, but we also appreciate the issue you raised. We are currently working on improving our breakfast and the milk and coffee you mentioned will be available soon. We will actively transform and strive to win your recognition. We should come frequently! I will definitely not disappoint you next time!
Guest User
Superior Double Room
Stayed in Dec 2023
Couples
3 review
5.0/5
Outstanding
Posted on Dec 4, 2023
The experience is excellent. The service is very good, the clerk answered our questions politely and with patient. The room is clean. I did not eat in the hotel and cannot comment on the food.
Response from Property: Thank you very much for your stay and praise, and I am glad to bring you a wonderful time for your trip. Your praise has greatly encouraged the hotel, and it is also the driving force for our progress. We will continue to stay warm and strive to make every customer feel at home, and look forward to your coming again.
Beijiguang7
Superior Double Room
Stayed in Jul 2023
Business travelers
13 review
5.0/5
Outstanding
Posted on Jul 19, 2023
The environment is okay and it's close to where I travel for business. It's very convenient!
Original TextTranslated by Google
Response from Property: Thank you for your five stars. Your support is definitely the best support for Xiaowei! We are honored to receive your full score. We will definitely give you the best, stay by your side, and serve every close friend with inspiration. Xiaowei looks forward to your stay again.
Anonymous User
Deluxe Room (2 beds)
Stayed in May 2023
Travel with friends
1 review
1.7/5
Posted on May 13, 2023
I booked a double bed room. It felt like no one had stayed in that room for a long time. The tabletop was dusty and the headboard was also dusty. When I sat on the bed and looked up, I saw garbage floating in the emergency water valve above with the wind from the air conditioner. There was a When the bed was opened, there were some small dirt on the sheets. This was the first time since I had lived in Vienna so many times that I encountered so many hygiene problems. There were only two pairs of toothbrushes and toothpaste in the bathroom, and a disposable headgear. There is no comb or anything like that. In the Vienna where I lived before, combs, toothbrushes, headgear and some disposable household utensils were all equipped according to the room type. 🛀🏻You can see moths on the roller blinds on the glass of each room. It can be seen that it has not been taken care of for a long time. When opening the window, one of the windows cannot be opened. The handle is too loose and I dare not use force... The housing experience is very poor. Of course, calling the front desk and asking for more rolls of paper towels and two more bottles of mineral water will satisfy your needs, which is okay.
Hygiene: very poor
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform the relevant departments for improvements. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
YGfei
Deluxe Double Room
Stayed in Aug 2023
Travel with friends
4 review
5.0/5
Outstanding
Posted on Aug 4, 2023
Very good breakfast was great
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Your satisfaction is our greatest motivation, your encouragement is the source of our energy, and your favor is our vitality to move forward. Thousands of words can be condensed into one sentence. Thank you for your support of the hotel.
Anonymous User
Superior Double Room
Stayed in Aug 2023
Business travelers
3 review
3.2/5
Posted on Aug 21, 2023
The room is large, but because the hotel is too old, it has a strange smell and the hygiene is worrying. The rooms of my colleagues were also in poor hygiene. Won't stay here again next time.
Original TextTranslated by Google
Response from Property: Brother! do not be angry! Xiaowei has recorded all the health issues you reported and will continue to follow up. After handling them, we will report the results to you. We will just come to you for inspection next time. On behalf of all the staff of Vienna Hotel, Xiaowei looks forward to your presence and guidance, and will once again provide high-quality service to my brother!
Wangjian
Superior Double Room
Stayed in Apr 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Apr 11, 2023
I arrived at the store around 9:30 in the morning, and an intern waiter immediately checked me in and upgraded my room, which was a big surprise. I originally wanted to go out to eat but it was raining heavily and the waiter gave me a breakfast coupon. The hotel's enthusiasm and friendliness were reflected in every aspect during my stay. Thank you very much to Vienna Zhongshan Torch Hotel. I will stay at your hotel next time I come to Zhongshan. Thank you again!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your compliment. Xiaowei is a little excited, but Xiaowei is not proud. I look forward to your next visit and your next 5-point review. I wish you a happy life. joy!
Canxinzhiye
Superior Double Room
Stayed in Feb 2023
Business travelers
3 review
4.0/5
Very Good
Posted on Mar 1, 2023
Neat and clean
Original TextTranslated by Google
Response from Property: Dear customer, thank you for taking your precious time to write a sincere review of Vienna International Hotel (Zhongshan Torch Development Zone Branch). Your recognition and encouragement are the driving force for each of our employees to make continuous progress. Thank you again for your support and look forward to it. We will serve you again next time!
Taipingyanghualidechuangu
Superior Double Room
Stayed in Sep 2022
Business travelers
24 review
5.0/5
Outstanding
Posted on Sep 18, 2022
Came here on business. The room is spacious, the bedding is clean, and the surrounding restaurants are more convenient. There is something to eat on both your left and right hand when you go out. The variety of breakfast is okay, it is the same every day. I will stay here again next time I come.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your 5-star review! Beautiful time, Vienna International Hotel Torch Development Zone High-speed Railway Zhongshan Station Branch meets you unexpectedly. Thank you for this fate, we will cherish it even more and look forward to seeing you next time! Wish you: well
Guest User
Superior Double Room
Stayed in Mar 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on Mar 10, 2023
The front desk of the hotel has a gentle and considerate attitude, and the problems raised can be solved attentively. I don't feel noisy due to my poor sleep quality. The overall environment is warm and quiet, and the room is clean and tidy. Will choose again next time.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for staying at Vienna International Hotel Zhongshan Torch Development Zone High-speed Railway Zhongshan Station. Your support is the driving force for our work. We will continue to provide guests with high-quality services and look forward to your next visit!
Anonymous User
Superior Double Room
Stayed in Jun 2022
Business travelers
16 review
3.5/5
Posted on Jun 10, 2022
The air conditioner is blowing on the face, which feels bad. The details need to be improved, and the shading effect of the curtains is not good. The room rate of more than 270 is considered a special room. The bed in the big bed room is only 1.5 meters wide, and the price/performance ratio is average.
Original TextTranslated by Google
Response from Property: Dear guests: Thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinion is very important to us. If you come here next time, I hope you can book this hotel again and give us a chance to apologize to you.