Stars Hotel (Zhongshan Lihe Plaza) Reviews

Response from Property: Dear customer, we are very grateful that you took the time to leave a positive review for our hotel. We will continue to work hard to improve our services and facilities to provide you with a more comfortable and pleasant accommodation experience. Thank you for your support and trust!

Response from Property: Dear guest, thank you very much for your support of the hotel. We are still a little disappointed that we did not get your full 5-point praise. Maybe it is because the hotel has not done enough. We hope you will come next time. If you can point out our shortcomings to us, we will strive to do better. We will serve attentively so that every customer who comes to the store can feel the warmth of home. We hope that our service can bring you more surprises. and moved, looking forward to your next visit!

Response from Property: Dear guest: Hello! Thank you very much for your stay and sharing. I'm sorry for the bad experience I brought you. I hope you have the opportunity to try our different room types. The rooms will definitely give you a different stay experience! The hotel looks forward to your visit again and wishes you a happy life!

Response from Property: Hello Ms. He! First of all, thank you for choosing to stay at our hotel! Furthermore, from the text, I can see the tone of a hotel front desk manager with ten years’ experience. I believe you have ten years of hotel experience. Do you still think that guests are divided into three categories? As you said, all guests who book online must be upgraded for free. Failure to upgrade for free is a dereliction of duty by the hotel front desk manager, or even an inflexibility of the front desk? You have booked a windowless double bed room. The requirements for upgrading: 1. You have a free upgrade coupon on the platform itself. 2. You add money to upgrade to the room type you want. If we have to upgrade you as you said, will it be unfair to other guests? That night, you reported that the sewer in the bathroom was clogged, and there was trouble at the front desk because other guests were unwilling to show their ID cards. The front desk also explained it to you, and they will change your room for you immediately after handling it. I believe you have also seen it, so what are you asking before? As a hotel manager, do you have to let guests stay even if they don't want to show their ID cards to register? As for what you said about the TV that can only watch the free zone, Xiaoxing believes that it is not only our hotel that can watch the free zone. We will continue to feedback this issue to the boss. Xiaoxing, may I dare to ask you whether the breakfast varieties of the hotel you managed before were big fish and big meat? The hotel's breakfast is mainly Chinese breakfast. I can't say that you enjoyed your meal here, but at least it was fresh, filling, and without any preservatives. I also saw that you said that the breakfast at the "All Seasons" hotel was unpalatable. Xingye... Guangdong has been in the rainy season for several consecutive months, and the toilet box has become moldy. After you reported it, we also reported it to the room manager in a timely manner. We are also sorry for causing you a bad experience. Regarding your statement that the front desk manager contradicted you, Xiaoxing did not think it was contradicting you, because you said that you have ten years of experience as a hotel front desk manager, and she has been listening to your opinions and only answered your questions. Why is it contradicting you? Woolen cloth? I would like to ask if you should listen to the opinions of the customers before handling complaints, and then answer the opinions of the guests? I believe that you have ten years of experience as a hotel front desk manager, even in chain hotels and independent hotels. You know that we will solve the problems you feedback one by one, not that we do not solve them as you said!

Response from Property: Thank you very much for your good review of our hotel. We are glad that you think our location is good, transportation is convenient, and the catering service is excellent. We are honored by your satisfaction and recognition, and will continue to work hard to improve the quality of service in all aspects. Thank you again for your support and good review!

Response from Property: Dear guest: Hello! Thank you for your 5-point review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope that Xiaoxing will be the warmest and most unique one in your memory! Come back to Xingchen often, and I wish you well!

Response from Property: Dear guest, thank you very much for your support of the hotel. We are still a little disappointed that we did not get your full 5-point praise. Maybe it is because the hotel has not done enough. We hope you will come next time. If you can point out our shortcomings to us, we will strive to do better. We will serve attentively so that every customer who comes to the store can feel the warmth of home. We hope that our service can bring you more surprises. and moved, looking forward to your next visit!

Response from Property: Dear customer, we are very grateful that you took the time to leave a positive review for our hotel. We will continue to work hard to improve our services and facilities to provide you with a more comfortable and pleasant accommodation experience. Thank you for your support and trust!

Response from Property: Dear guest, hello! Thank you very much for your stay and detailed comments. It is the constant care and supervision of guests like you that enables us to constantly discover problems in our work, make corrections and make continuous progress. Only coffee is available at the front desk downstairs. We apologize for the inconvenience caused to you.

Response from Property: Dear guests, it is a great honor to meet you. Thank you very much for your valuable comments in your busy schedule. Your evaluation is our greatest motivation! Dedicated service will give you a different experience!

Response from Property: Thank you for leaving a good review for our hotel! We are really honored. We are very happy to hear that you are satisfied with our room and service! We look forward to your visit again, and we will continue to work hard to provide you with more professional service and detailed experience to provide a better experience.