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Bastion Hotel Zoetermeer
3.6/537 Reviews

Bastion Hotel Zoetermeer

Zoetermeer|0.27km from Kreder Kozijnen
Upon arrival all was fine and the room was okay. But when we decided to have dinner it all went horrible. First soup was really cold, the bowl was warm which meant they tried to microwave it, so they took it back. But got the main course before getting the soup back. Then the screaming started. We heard everything went flying in the kitchen! And the screams and awful swearing continued into the restaurant. When we spoke to the waitress we said that this behaviour is reallly not acceptable. In return she angrily told us off and said we would have done the same if we were not appreciated in our work, we then said eh no we would not behave this way let alone swear like this. (Worse kind of swearing). She stormed off. 5 minutes later a woman came screaming out the lift that a man grabbed her and held her by the neck. It was like a horror film. Staff tried to calm her down, but it appeared they knew this woman and the man...when my husband asked why did they not call the police, she said she could not prove it. After this terrible episode we let the reception know that we are not going to stay another night after this one as I would then be on my as my husband was going in to hospital im Zoetemeer. Next morning we complained again whilst checkimg out. This time the manager was present. She was shocked at our complaint. She was not aware of what happened. The checking out went smoothly and got a refund which we appreciated. But never again at this hotel.

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Top rated hotels in Zoetermeer

Searching for hotels near Kreder Kozijnen? Compare room rates and reviews to find your ideal stay.
NH Zoetermeer
4/570 Reviews
Nice centrally located hotel, staff are friendly. Our room was tropically hot when we entered, air conditioning could not be turned on due to resource cuts according to the receptionist. Understandable, but really not pleasant, she was very friendly but otherwise not helpful. So heating was set to tropicana / sauna, after which we quickly fled outside in the hope that our room would cool down quickly with the window open. Ladies from the restaurant/bar were spontaneous and chirpy. Mattress was wonderfully firm, spacious and clean bathroom. We slept well, although we could hear that some doors of our neighbors (and our own, by the way) had to be pulled shut hard, otherwise they wouldn't close.
Hotel de Sniep
3.4/51 Reviews
The hotel was very good and the hotel was very good and the hotel was very good and the hotel was very good and the hotel was very good and the hotel was very good and the hotel was very good and the hotel was very good and the hotel was very good and the hotel was very good and the hotel was very good and the hotel was very good and the hotel was very good and the hotel was very good and the hotel was very good. Restaurant on site (we eat elsewhere). Good breakfast. Keukenhof at half an hour of drive. Good litter. The hotel was very comfortable and the rooms were very comfortable and the rooms were very comfortable and the rooms were very comfortable and the rooms were very comfortable.
Golden Tulip Zoetermeer - Den Haag
4.1/565 Reviews
The staff is very friendly and makes every effort to make it pleasant for its guests. Beautiful view from 4th floor. 1 min is no window that can be opened further and no.
Bastion Hotel Zoetermeer
3.6/537 Reviews
Upon arrival all was fine and the room was okay. But when we decided to have dinner it all went horrible. First soup was really cold, the bowl was warm which meant they tried to microwave it, so they took it back. But got the main course before getting the soup back. Then the screaming started. We heard everything went flying in the kitchen! And the screams and awful swearing continued into the restaurant. When we spoke to the waitress we said that this behaviour is reallly not acceptable. In return she angrily told us off and said we would have done the same if we were not appreciated in our work, we then said eh no we would not behave this way let alone swear like this. (Worse kind of swearing). She stormed off. 5 minutes later a woman came screaming out the lift that a man grabbed her and held her by the neck. It was like a horror film. Staff tried to calm her down, but it appeared they knew this woman and the man...when my husband asked why did they not call the police, she said she could not prove it. After this terrible episode we let the reception know that we are not going to stay another night after this one as I would then be on my as my husband was going in to hospital im Zoetemeer. Next morning we complained again whilst checkimg out. This time the manager was present. She was shocked at our complaint. She was not aware of what happened. The checking out went smoothly and got a refund which we appreciated. But never again at this hotel.

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