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5 star

The Dufour by Hotel Schweizerhof Zürich
4.4/542 Reviews

The Dufour by Hotel Schweizerhof Zürich

Zurich|0.33km from Jelmoli
Location: Excellent. It takes about 10 minutes to get to Zurich Main Station by train from Zurich Airport. This hotel is just across the road from the main train station, one or two hundred meters away. Room environment: Not very new, but completely acceptable. The decoration is relatively exquisite. The suite I booked has free minibar and snacks (except alcoholic beverages/wines) Service: Contact the agent with Ctrip in advance to communicate about early check-in. The answer is that if there is a room available, you can check in in advance. We arrived at the hotel at 10:30 am and the room was ready for smooth check-in; both the front desk and the door bellman gave us a very friendly feeling. ;After checking out, two bottles of mineral water were given as a gift. Room hygiene: There are two bathrooms in the suite. Toiletries such as toothpaste and toothbrush are provided. Samples of Swiss Dabao skin care products are also provided. There are welcome fruits and turndown service. Good night chocolates are also provided. Breakfast: The dining environment is not big, but the decoration is very nice. The service is also very nice. In addition to the buffet area, you can also order meals, both paid and free. Guests in the suites have champagne breakfast. Those who order for a fee are also free. You can also order a glass of champagne per person. Overall: In Zurich, where land is at a premium, I feel that the price/performance ratio is very high. The only drawback is that there is no view outside the window of my room. It is very close to the building opposite. The advantage of this is that it is relatively quiet. I will consider staying here next time I go to Zurich.

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Business travel

Park Hyatt Zurich
4.6/550 Reviews

Park Hyatt Zurich

Enge Zurich|0.88km from Jelmoli
It seems clear to me that the quality of customer service in travel has greatly deteriorated in the last three years. I understand that service providers have trouble finding and retaining people and the ones they have often don’t seem to take pride in their work. Sadly, I’ve come to accept this as the “new normal.” Which is why our recent three-night stay at the Park Hyatt in Zurich was such a welcome surprise. Not only was our room clean and comfortable but the service we received, from start to finish, was efficient and personal. Just a few examples: We had a flight delay and airport transfer difficulty arriving to Zurich and did not get to the hotel until after 1:00. The gentleman working the front desk who checked us in, got us waters, helped with our bags and personally escorted us to our rooms. He was also working the next night when we returned to the hotel after dinner. He spotted us coming through the lobby and literally ran over from the front desk, greeted us by name and asked if our room was acceptable and if there was anything he could do for us. The housekeeping staff are a bunch of ninjas. You never saw their carts in the hall but we’d leave in the morning and when we returned in the afternoon the room was made up. Perfectly. We’d leave for dinner and when we returned the room was turned down. Perfectly. We had drinks the first night at the Onyx Bar. When we returned the next night, the bartender remembered both our names and our drinks. We interacted on several occasions with the daytime concierge. I wish I remembered his name. It wasn’t just that he was knowledgeable about Zurich and responded immediately to our requests. He acted like speaking to us was the absolute highlight of his day. I know these are all little things but they added up to a wonderful stay. Plus, the hotel couldn’t be more conveniently located. Staying at the Park was a luxury item for us but, let’s face it, traveling anywhere in Switzerland is a luxury item. I would return to the Park for their level of personal service in a minute.

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Breakfast

Hotel Seidenhof
4.5/526 Reviews

Hotel Seidenhof

Zurich|0.06km from Jelmoli
This is a hard review to write. 2 nights here. The hotel itself is fine. Tastefully refurbished, with a dose of quirkiness. We had two linked rooms, with a small sitting room and balcony (with a total non-view). Check in was polite and efficient. Breakfast was excellent, with high quality buffet and eggs cooked to order in front of you. Kept running out of fruit juice, however. Replenishment could be better. We were in the mid European heatwave, reaching 37C in the afternoons. When we first entered the rooms, the ”aircon” was on at full and incredibly noisy blast, yet the rooms felt very warm. I assumed they've just turned it on prior to our arrival. After a very hot evening out, I was relishing a cool bedroom to sleep in (having left the ”aircon” on whilst out). Arriving back, I was dismayed to find my room was 28C. I went down to reception, but the night staff were completely uninterested and unsympathetic. He said ”we don't have air conditioning, we have air movement”. I said it was utterly useless, and he said that the Swiss government had banned air conditioning. There was nothing he could do. I returned to my room and sweated the night away with no sleep whatsoever. I felt truly terrible in the morning. The morning staff were far more understanding and offered to put fans in the room, which did help but only slightly. This place is not remotely cheap (even for Zurich, where everything is at least 50% more than you would pay anywhere else), and especially the rooms we had. Tripadvisor shows aircon as an amenity for the hotel, and for this price I would simply take it for granted. To say aircon is ”banned” is patent rubbish, as we went into dozens of shops, bars, restaurants that were crisply cool. I checked the hotel's main competitors and all have full aircon. I did some research, and it seems the government are indeed making it difficult to put aircon into new builds and refurbs. Seidenhof needs to get lobbying, as these weather events are going to become much more frequent and nobody is going to pay its prices to stay in a hotel with no aircon. This ruined our stay in Zurich. If the Swiss government are serious about the environment, they should tax out of existence the nose-to-tail supercars that clutter Zurich's roads instead of targeting the one thing that makes living with climate change tolerable. Whilst they're at it, they should also ban plastic drinking straws (as in the UK), which do such terrible damage to marine wildlife.
Hotel St.Gotthard
3.9/5129 Reviews

Hotel St.Gotthard

Zurich|0.29km from Jelmoli
Although it is almost two weeks by now that I stayed in the Hotel Sankt Gotthard in Zürich, I feel that I should give my feedback to this truly unpleasant stay: A colleague of mine first booked a room from Monday 19th to Tuesday 20th (CHF 350!!!) and later he added a second night the day before, from Sunday to Monday (CHF250). Arriving they give me a room so I would not have to change after day one. No comment that they would charge me 2 x CHF 350. Before my arrival, I asked the reception where I could park my car. As they do not have a hotel parking, they suggested I should use the close by parkings at Globus or City Parking. I chose Globus and was surprised to get a bill over the amount of CHF 188 for 43 hrs parking. Two old and very narrow elevators, one for 2 persons and the other for 4 persons with a bit of luggage. The room was small and narrow, and the bed was covered by 4 huge pillows and a big bedspread, but no place to put all that stuff. I had to put it on the floor. The bathroom was, I would say, about at least 20 years old. Breakfast: a barren room, 2 sleepy and yawning young people behind the buffet, which was partially set up on the bar of the hotel. The space in front of the buffet was so narrow that hardly 2 people could pass by eachother. The only one coffee machine was positioned in the far angle of the buffet. Where only one person could walk to the machine. The second person had to wait 3 meters away and let the first person walk out of this kind of cul-de-sac. No background music in the breakfast room, so that you could hear other hotel guests’ knives and spoons on the plates and on the table. There was still water on the buffet. When I asked for sparkling water I was told that I had to pay extra for this. Arriving in my room after day one: the bed was made, but the coffee cups were not cleaned and the waste on the table was still there. No water refill. I complained and reception sent a room service. When I came back from dinner: The cups were cleaned, the waste was gone. But a cleaning rag lay on my bedside table and the TV remote control was gone. With the help of the receptionist, we found it under the bed. When checking out they could not print out my invoice. They promised they would send it to me immediately as the printer would work again. The day after the bill had not arrived yet. I had to call the reception to get the invoice sent. All in all a very unpleasant experience from the start to the end. I would never recommend this hotel to anyone.

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Top rated hotels in Zurich

Searching for hotels near Jelmoli? Compare room rates and reviews to find your ideal stay.
Hotel Schweizerhof Zürich
4.4/5115 Reviews
Elegant, older, well maintained, albeit a bit dated, the hotel is located directly across the street from the Zurich main train station and trolleys. If, as we did, you want to be within easy walking distance of the train station this is a great location. If you want to be in a very quiet location on or close to the lake, this is not where you want to stay. There is a small grocery store in the underground passageway to the train station. The hotel common areas are well-maintained, and it has a small bakery and bar that serves a very good dinner. There is a separate restaurant space on the second floor that only serves breakfast, and the food and the staff are excellent and it’s fairly priced. However, the hotel does not have a conventional restaurant. The lobby and rooms are small by american standards, but very quiet and well-appointed, have a good bed and the bathroom has a bath/shower combo with very good water pressure (and air conditioning). The small electric refrigerator in the room was set up as a mini-bar, but it was ok to remove the bottles. It does not get very cold. We were upgraded to a small suite with a sitting room, so I don’t know what a standard room would be like. The front desk staff was very friendly and helpful. There did not appear to be a concierge. The hotel allowed us to check-out 2 hours later, which we appreciated. All in all, a very good hotel for the price. However, if you’re looking for a very high-end american-style hotel, this may not be for you, but you should expect to pay two to three times more for those hotels
Boutique & Art Hotel Helvetia
4.3/550 Reviews
Aussersihl
The staff was very kind and helpful, it is also perfectly located, easy walking distance from the city center. Rooms were very clean and what I found amazing is they have umbrellas they lend out since Zurich is such a rainy city.
Hotel Seidenhof
4.5/526 Reviews
This is a hard review to write. 2 nights here. The hotel itself is fine. Tastefully refurbished, with a dose of quirkiness. We had two linked rooms, with a small sitting room and balcony (with a total non-view). Check in was polite and efficient. Breakfast was excellent, with high quality buffet and eggs cooked to order in front of you. Kept running out of fruit juice, however. Replenishment could be better. We were in the mid European heatwave, reaching 37C in the afternoons. When we first entered the rooms, the ”aircon” was on at full and incredibly noisy blast, yet the rooms felt very warm. I assumed they've just turned it on prior to our arrival. After a very hot evening out, I was relishing a cool bedroom to sleep in (having left the ”aircon” on whilst out). Arriving back, I was dismayed to find my room was 28C. I went down to reception, but the night staff were completely uninterested and unsympathetic. He said ”we don't have air conditioning, we have air movement”. I said it was utterly useless, and he said that the Swiss government had banned air conditioning. There was nothing he could do. I returned to my room and sweated the night away with no sleep whatsoever. I felt truly terrible in the morning. The morning staff were far more understanding and offered to put fans in the room, which did help but only slightly. This place is not remotely cheap (even for Zurich, where everything is at least 50% more than you would pay anywhere else), and especially the rooms we had. Tripadvisor shows aircon as an amenity for the hotel, and for this price I would simply take it for granted. To say aircon is ”banned” is patent rubbish, as we went into dozens of shops, bars, restaurants that were crisply cool. I checked the hotel's main competitors and all have full aircon. I did some research, and it seems the government are indeed making it difficult to put aircon into new builds and refurbs. Seidenhof needs to get lobbying, as these weather events are going to become much more frequent and nobody is going to pay its prices to stay in a hotel with no aircon. This ruined our stay in Zurich. If the Swiss government are serious about the environment, they should tax out of existence the nose-to-tail supercars that clutter Zurich's roads instead of targeting the one thing that makes living with climate change tolerable. Whilst they're at it, they should also ban plastic drinking straws (as in the UK), which do such terrible damage to marine wildlife.
Citizenm Zurich
4.3/542 Reviews
Great and easy check in. Watt and Derrick were very helpful with the check in and info about Zurich. Loved the complimentary drinks at check in. Compact room but very modern with cool amenities. Loved the big and soft towels. Found the hidden hair dryer in a cute pouch. Water pressure in the shower was just right. They also stored our luggage for an extra day. Enjoyed our stay and will definitely come back to this hotel.
Hotel Adler Zürich
4.6/5128 Reviews
Niederdorf
Had a fantastic, albeit brief stay at the end of June 2023. Adler is centrally located in the historic heart of the city, but the double glazed windows block out any outside noise. I’m a super light sleeper, and we stayed on a Friday night, but didn’t hear a peep. That said: The room itself was tiny, but the view overlooking the square was charming. Very much a “what more do you need?” kind of vibe. The bed was very firm, and the pillows were very soft. For me, this is the opposite of my preference, but that’s personal, and I won’t fault the hotel. Elevator went out of order the morning of our departure, but they offered to carry our luggage down the stairs. This was definitely appreciated, as we were on the fourth floor. Also, I left my wedding ring on the nightstand, and upon realizing this, I called them: They offered to check, and called me back promptly to let me know they found it. No need to follow up, chase them down, bug them, etc. This was a great way to close the out transaction, and it left a very positive impression. I’d definitely stay again, thanks to the attitude of the staff.
Hotel City Zürich Design & Lifestyle
4.5/593 Reviews
Very nice and spacious rooms with a nice view of the city center and great location with closeness to all the places to shop, eat, boutiques and best access to the train station and stops. Breakfast was so nice with the staff who welcomed us and the reception area and service from Andre and Chantal were the very very best. Always willing to help us out and check in to see how were were doing, giving us great tips for going around the city and best places to find local foods and deals. Only wish that we could have stayed longer!

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