Hotel at a very beautiful location. hall in tirol thaur bahnhst just 5 min walk away and Innsbruck station 8 min from train. Hotel was clean and service good. The only thing it could have some more amenities like a kettle for tea and coffee
This hotel is set in a beautiful location, just a 5-minute walk from the hall in tirol thaur bahnhst station and only an 8-minute train ride from Innsbruck station. The hotel was clean and well-maintained, with friendly and efficient service. The only small downside was the lack of a few extra amenities, such as a kettle for making tea or coffee in the room. There were also a few restaurants nearby and a grocery store in the same building Overall, it was a pleasant and convenient place to stay.
This hotel has constructions ongoing so it could be very annoying when construction working is right outside your room. We demanded to change to a different room. The hotel was accommodating. But the cleaning service for the new room didn’t arrive until after 6pm. Combining daily cleaning with turndown? Amazing! So we said no to room cleaning. Service at this hotel leaves a lot to be desired.
The front desk of the hotel is very considerate. Although it is an express hotel, it is very clean and new. It feels like a little decoration.
The breakfast is also simple and not rich, but it is delicious and nutritious.
Although there is an electric charging station in the hotel description, the hotel staff asked for a charge of euro 5 for using it, I thought it shall be free of charge
Located in Aschau Im Zillertal, VAYA Zillertal is in the mountains, a 1-minute drive from Zillertal and 5 minutes from Parish Church of St. Veit. This ski hotel is 15.9 mi (25.7 km) from Achensee and 2 mi (3.2 km) from Karspitz 1 Ski Lift.
Spend the day on the slopes, or enjoy recreational amenities including an outdoor pool and an indoor pool. Additional features at this hotel include complimentary wireless internet access, ski storage, and bicycle tour information. You'll be on the slopes in no time with the complimentary ski shuttle.
At VAYA Zillertal, enjoy a satisfying meal at the restaurant. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7:30 AM to 10:30 AM for a fee.
Featured amenities include express check-in and laundry facilities. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 82 guestrooms featuring espresso makers. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have hair dryers and bathrobes. Conveniences include electric kettles, and housekeeping is provided daily.
With a stay at Appartmenthaus Gutwenger Selmerhof in Innervillgraten, you'll be in the mountains, and 19.1 mi (30.8 km) from Dolomites and 5.3 mi (8.5 km) from Defereggen Valley. This aparthotel is 8.6 mi (13.9 km) from Punbrugge and 8.7 mi (13.9 km) from Thurntaler I Ski Lift.
Take in the views from a terrace and a garden and make use of amenities such as ski storage. Additional features at this aparthotel include a hair salon, tour/ticket assistance, and barbecue grills.
Take advantage of the aparthotel's room service. Cooked-to-order breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include express check-in, express check-out, and a 24-hour front desk. Guests may use a train station pick-up service for a surcharge, and free self parking is available onsite.
Make yourself at home in one of the 5 guestrooms, featuring kitchens. 48-inch LCD televisions are provided, with satellite programming available. Conveniences include phones, as well as refrigerators and electric kettles.
We verbleven hier op doorreis van Italië naar België en het hotel bleek ideaal gelegen. Het design en de voorzieningen zijn indrukwekkend: het zwembad, de sauna, de klimmuur en de Kids Cave maakten ons verblijf echt bijzonder. Vanuit de kamer genoten we van panoramische uitzichten die werkelijk adembenemend waren.
Het ontbijt was van uitzonderlijk hoog niveau: zeer uitgebreid, dagvers en ontzettend lekker – echt een topper.
Een klein minpuntje was de minimale inrichting van de kamer en de netheid van het sanitair; in douche en toilet vonden we nog wat haren terug. Dat was jammer, maar woog niet op tegen de vele pluspunten.
Al met al een aanrader en wellicht komen we hier nog eens terug!
With a stay at Dorf.Apart in Neustift Im Stubaital, you'll be just steps from St. George Church and Freizeitzentrum Neustift. This family-friendly aparthotel is 25.2 mi (40.5 km) from Brenner Pass and 0.6 mi (1 km) from Elfer Gondola.
Enjoy recreation amenities such as a sauna or take in the view from a terrace. This aparthotel also features complimentary wireless internet access and a communal living room.
Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
The front desk is staffed during limited hours. Free self parking is available onsite.
Make yourself at home in one of the 19 guestrooms, featuring kitchens with refrigerators and ovens. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected.
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OOnetrickjourneyAustria Trend Hotel Congress Innsbruck is conveniently located about ten minutes from the bustling Altstadt. Bus stops are situated just outside the hotel, and the funicular station is right at the doorstep, making it very easy to get around. There is also a supermarket next to the hotel, which is convenient for picking up snacks or drinks.
We arrived at around one in the afternoon, before the official check in time. The hotel allowed us to store our luggage, which gave us the freedom to head out and explore. When we returned later in the evening, the check in process was smooth and efficient, and we were assigned a room on level two.
The room was large and spacious, with ample space to relax. There were chairs and a table, which made it comfortable for resting after a long day out. The bathroom was equally spacious and came with a bathtub. The bed was comfortable, although the pillows were a little too soft for our preference. Also, the footsteps from the room above could be heard but remained quiet during silent hours. Housekeeping and towel changes were done daily.
Overall, the hotel offered great comfort and excellent value for money. It was a very pleasant stay and a solid choice for anyone visiting Innsbruck.
GGuest UserWhen systems replace people
Alpenpark Seefeld is, from an architectural and spa perspective, a high-quality hotel.
The materials, interior design and spa facilities show that a lot of investment and effort went into the physical space.
What failed completely during my stay was human communication.
A small misunderstanding regarding food turned into a deeply uncomfortable experience, not because of the rules themselves, but because of how rigidly and mechanically they were enforced.
Instead of clarifying expectations or simply explaining the system calmly, the staff reacted in a defensive, automated way, as if they were protecting a conveyor belt rather than speaking to a person.
At no point did anyone try to understand what I actually meant.
Instead, the situation was subtly reframed so that I appeared as someone “demanding something for free”, which was never the case. This role reversal felt humiliating and unnecessary — and it happened solely because no one paused for a moment to communicate as a human being.
The same pattern appeared again when I addressed the fact that my room heating was not working for two nights (later confirmed by technicians).
The response was not concern or responsibility, but a procedural answer: “You should have said something earlier, now nothing can be done.”
What connects these situations is not bad luck, but a systemic mindset:
rules over people, procedures over reality, defense over understanding.
This hotel does not have a problem with facilities.
It has a problem with conveyor-style perception of guests, where the goal seems to be closing interactions quickly rather than actually resolving them.
I am writing this not out of anger, but in the hope that the team pauses and reflects:
How did a paying guest end up feeling diminished, unheard, and mislabeled — in a hotel of this level?
With a shift toward real communication and accountability, Alpenpark Seefeld could be excellent.
Without it, even beautiful interiors cannot compensate for the emotional damage caused by robotic service.
GGuest UserNot our first and it won't be our last stay at the Kempinski Hotel Das Tirol, but we are used to a different service. This time the room wasn't as clean as one is used to from the Kempinski Hotel Das Tirol. There was dirt and hair on the floor. The room was dated.
JJohn Vincent (JV)*Reading the reviews prior of booking, one comment sticks in my mind was this hotel is a scam. First, I don’t believe as could be different experience. Also some says, staff are nice and friendly but there are also rude staffs.*
I was transferred to this hotel, i booked *junior suite* room with double sized bed. Sounds good right ? But it’s so, so.
Prior to check in, their policy is 2:30 pm. on the app is 2 pm. I arrived 1:36 and the reception want to charged me 15 euros, Instead I wait. She is rude, it reminds me the reviews, she is No customer service background.
The view from window is amazing, room is clean, bed is comfortable. However, shower is too short from the corner, I’m small but still not able to stand. Toiletries is on place, no room sleeper for cold floor. No mini bar, no tea or coffee (available in reception with charge), no pen and paper on desk and other basics on 4 star categories. The room is on attic, limited low ceiling.
Breakfast was basic, by the way the 2 young ladies are friendly, could be the trainees. What nice from selection is fresh orange juice from the machine, and freshly slice cured meat. The same lady from the reception is touching food with bare hand. Thanks I’m done of breakfast.
Sauna is stated as part of hotel facilities however it’s not functional on my 2 days stay. Reception said you have to wait 1.5 hours or to have notice ahead of time.
Overall, my first visit in Innsbruck was great however with this hotel was the last. Not guests service oriented.
GGuest UserService: The front desk service attitude is very good, and the explanation is very detailed when checking in. Overall good.
Facilities: We stayed on the first floor (the second floor in Chinese). The room was big, the bathroom was big and comfortable, the balcony had a good view of the mountains, and the scenery was great.
Food: Breakfast in the hotel restaurant was average quality. The restaurant is not large.
Overall: The hotel has a great location and convenient transportation. If you have children, you can consider it.
GGuest UserThe location is excellent, making it very convenient for getting around. The 12th-floor terrace offers fantastic views. My room had large windows, perfect for enjoying daily mountain and sun views. Breakfast was also good and quite filling.
GGuest UserFor the price we paid (€350/night) we expected more. More helpfulness from the front desk, more attention given to the aesthetics of the room, and more care from housekeeping. The hotel charged us an additional €200+ euro to add our children to our two king suites. We found this outrageous Housekeeping did not replace our used coffee cups on our second day, so we had to clean them ourselves. The bath towels were thin and scratchy and were barely bigger than a dish cloth. Although many restaurants in town were closed due to the holiday, the hotel also closed its restaurant, so we ended up ordering take out from a falafel place. What “4-star” hotel doesn’t offer its guests a dining option when they know they are at least a20-min walk from any nearby eateries? We were quite disappointed with this stay and cannot recommend it in good conscience.
KkoratakiLovely stay in the heart of Innsbruck
I had a great experience staying at a hotel right in the center of Innsbruck. The location was perfect — close to the old town, shops, and public transport. The room was clean and comfortable, and the atmosphere was very calm. One of the highlights was the breakfast in the morning — a good variety of fresh options to start the day. I’d definitely recommend this place if you’re visiting Innsbruck!
AAndrew The GreatGenerally speaking, a decent w hotel, with very friendly staff that is willing to help.
On the negative side, the hotel is literały located on the university campus- which results in a lot of noise especially in the evening. Next door to the hotel is a popular pub where students are parting every day into wee hours. Lots of laud conversations especially after the drinking. My room was facing the pub and even though I was on the 3rd floor , I couldn’t sleep without earplugs.
Another thing to know is that a steakhouse is attached to the restaurant - nice place but rather expensive. 12 to 15 min walk to the train station. Numerous bars and pubs in the immediate area, typically crowded in the evening, and people drinking along the side walk that is narrow.
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