The front desk staff were very warm and attentive. The hotel is located right above a shopping mall, making it super convenient for shopping and dining. The room itself was quite spacious, clean, and tidy, and the hotel breakfast was also very substantial.
We had a great stay at this hotel. The service was truly excellent, from the security staff to the reception team and concierge, everyone was kind, professional, and very helpful.
When we arrived, we were welcomed with a refreshing welcome drink and were even allowed to check in early, which we really appreciated. The security staff were especially friendly, helping us with our luggage and opening the car door for us. It truly a five-star service.
The room was very comfortable, the bed, lighting, and overall ambience were excellent. What I loved most was the strong water pressure in the shower, which made it very comfortable and enjoyable.
In terms of location, it’s quite convenient, close to Gaia Mall and the airport.
The hotel wasn't very clean. Next time, please don't give me a room too far inside or too high up. It took too long to wait for the lift to go down, and the lift itself was also quite a distance away.
The location, however, was excellent, close to everything.
The shops situated opposite the entrance & exit of the hotel play very very loud music until 3.00 a.m. We hardly slept on the first night. However, we moved to another room which was facing the swimming pool on the second night and it was very peaceful.
Personally, I don't like the switches in the rooms. There should be more switches for guests to control the brightness of the rooms and the bathrooms. Currently, the room is either very bright or I can turn on 2 wall lights (very dim) + 1 night light. The Foyer and Reading switches don't work.
For the bathroom, one switch controls all the lights in the bathroom & exhaust fan. Therefore, it's either very bright in the bathroom + noisy exhaust fan or total darkness. I like to see more switches for guests to control the brightness in the rooms and bathrooms.
Nevertheless, this is a very beautiful hotel with very friendly staffs. I will definitely come back and stay when I come back to Pontianak.
Rating: 4 out of 5 stars
HARRIS Hotel Pontianak scores with a good location, friendly staff and an overall solid package. The public areas look modern and well maintained, and both check‑in and check‑out were efficient and helpful.
The point deduction is for the bed: the linens were freshly made but had visible stains, and the mattress underneath was clearly soiled – this is where the hotel urgently needs to improve its quality standards. With spotless bedding and a renewed or thoroughly cleaned mattress, this property would easily be a 5‑star choice within its category for me.
Simple business hotel but convenient to move around. Rooms need a bit of refurbishment but it's ok. Overall, satisfied with the room. Staffs are helpful and interactive. Walking distance to a local laundry shop. Not a bad option.
The man on frontdesk so low attitude , and mood swing , haven't a good hospitality ; the room is large but a little old , the hotel located in central of the city ; near with coffee street , ”Ligo” supermarket walking around 10 minutes, and flamboyan traditional market nearest by walking 5 minutes 😊 overall the breakfast so good simple but complete •
I have fond memories when staying at Aston Hotels as the service staff are always polite & smiling. Always going out of their way to please.
However, I observed that the premises are normally on the older properties, albeit they try their best to keep clean & that the hot/water works well.
I commend the front desk & the concierge personnel for their cheerful demeanour & eager smiles.
It's near to the nice local produce shop for fruits & packed gifts goods of Pontianak which I bought for home.
A great stay. Breakfast is variety. Can get access to e hailing. Very close to shopping mall also pasar. Also very near to universities. There's a small kiosk that sells local products n including handicrafts. Worth the stay.
Very Good
131 reviews
8.7/10
Price from
RUB 1,961
per night
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8,2/10
Very Good
GGiena79worth every penny for a short stay during vacation and walking distance to get food around.. also nice rooftop bars where you can chill and listen to live performance.
BBKMWSimple business hotel but convenient to move around. Rooms need a bit of refurbishment but it's ok. Overall, satisfied with the room. Staffs are helpful and interactive. Walking distance to a local laundry shop. Not a bad option.
AAnonymous UserThe only complaint I have about the hotel is the wifi. My room was at level 5 and I thought the reason it's slow was probably due to the room distance from the router. Then I asked to change room and they gave me 1 at level 6 which is very near to the router. And no, the wifi is still terrible and almost non-existence. It is connected to the wifi but there was no internet connection.
AAnonymous UserWe had a great stay at this hotel. The service was truly excellent, from the security staff to the reception team and concierge, everyone was kind, professional, and very helpful.
When we arrived, we were welcomed with a refreshing welcome drink and were even allowed to check in early, which we really appreciated. The security staff were especially friendly, helping us with our luggage and opening the car door for us. It truly a five-star service.
The room was very comfortable, the bed, lighting, and overall ambience were excellent. What I loved most was the strong water pressure in the shower, which made it very comfortable and enjoyable.
In terms of location, it’s quite convenient, close to Gaia Mall and the airport.
GGuest UserThe location is a bit remote. The room facilities are very old. The disposable slippers are all worn. You can ask the front desk to change them for you. The service is OK. The breakfast is also good. A simple buffet can be chosen. A deposit is required for accommodation, which is not mentioned in the introduction.
GGuest UserThe shops situated opposite the entrance & exit of the hotel play very very loud music until 3.00 a.m. We hardly slept on the first night. However, we moved to another room which was facing the swimming pool on the second night and it was very peaceful.
Personally, I don't like the switches in the rooms. There should be more switches for guests to control the brightness of the rooms and the bathrooms. Currently, the room is either very bright or I can turn on 2 wall lights (very dim) + 1 night light. The Foyer and Reading switches don't work.
For the bathroom, one switch controls all the lights in the bathroom & exhaust fan. Therefore, it's either very bright in the bathroom + noisy exhaust fan or total darkness. I like to see more switches for guests to control the brightness in the rooms and bathrooms.
Nevertheless, this is a very beautiful hotel with very friendly staffs. I will definitely come back and stay when I come back to Pontianak.
LLU1980The front desk staff were very warm and attentive. The hotel is located right above a shopping mall, making it super convenient for shopping and dining. The room itself was quite spacious, clean, and tidy, and the hotel breakfast was also very substantial.
JJennyffer GouMy stay is quite good. Neo have good Aircon that comfort a lot in Pontianak hot whether. I got smoking room in the day 1 but they immediately switch to non smoking room once available, thanks to mbak Mala that help me a lot during my stay. Keep your hospitality on 👍
RRamon DunnI booked the deluxe room and it was very small. The description says 26m2 or something along those lines but maybe the bathroom uses most of that space because it definitely was not 26m2. The room was very small and stuffy. The aircon is not cold its more just like a loud ventilation. Also the pool was closed for renovations which was not mentioned in the booking notes.
Friendly staff though
GGuest UserThe hotel wasn't very clean. Next time, please don't give me a room too far inside or too high up. It took too long to wait for the lift to go down, and the lift itself was also quite a distance away.
The location, however, was excellent, close to everything.
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