Overall it's OK, but it really doesn't meet the five-star standard. It's relatively old, the location is good, the service is generally OK, but it doesn't meet the five-star standard. I stayed for 9 days, and the housekeeping sometimes knocked on the door at 9 or 10 in the morning. Fortunately, I was awake. I had to check out today. The housekeeping knocked on the door at 9 o'clock, but I was still asleep. Then I hung a sign at the door saying ”Do Not Disturb”. They knocked on the door again and asked what time to check out, but I had already told the front desk about the delayed check-out. I feel that their links are flawed. Some staff feel that they are enthusiastic and enthusiastic about their work, and they will answer questions in a timely manner, but some do feel that their attitude is casual.
The lobby is well decorated, and the rooms are average.
Hotel near New York City Center,New York3% of visitors choose this area
DDr Eddy2025.07.06
The hotel is in a very good location. Alexandra was so nice that she gave us a complimentary breakfast and accommodated us even before our check in time. It was a good experience. Although breakfast has a lack of food variety, it was good.
The location is unbeatable, really close to the most bustling area of the city center. The subway station is right next door, making it super convenient for getting around. The hotel environment is great; although it's an older property, you can tell it's very well-maintained. Getting upgraded to Westhouse in the same building was also a pleasant surprise!
Hotel near New York City Center,New York3% of visitors choose this area
GGuest User2025.12.10
My stay at the Hyatt Grand Central New York was unfortunately below expectations, especially considering the brand. For the price paid, the overall experience felt overpriced for what it actually offers. The rooms and services were adequate, but nothing stood out as truly deserving of the high rates. It was disappointing, particularly because from a Hyatt property one expects a higher level of comfort, attention to detail, and overall quality. While the location is convenient, the value for money simply wasn’t there. In short, a decent hotel, but far too expensive for the experience provided, and not up to the standard one would normally associate with Hyatt.
Hotel near Times Square,New York39.9% of visitors choose this area
Ppeache2025.12.13
I booked this hotel near Times Square in New York. Before booking, I saw some posts on a certain social media app saying the area was a bit chaotic, but after staying there, I felt it was fine. Many people stay here, so there's no need to worry. Besides the deposit, you also have to pay a destination fee, which includes a daily package. This package allows you to pick up two bottles of water from the front desk daily and get two waffle cookies refilled in your room (they're delicious!). It also includes a $10 credit for the downstairs dining area each day, which you *must* use on the same day as it doesn't carry over to the next. I didn't use the Citi Bike or the gym, so it felt like a mandatory fee, but for those who can use it, don't let it go to waste. The hotel is clean, the bedding is quite comfortable, and while the shower stall is small, it doesn't splash water out. The front desk staff's service attitude was alright, if you know what I mean. Overall, it's small but has everything you need. (I didn't take any pictures, but the ones I found on that social media app look exactly like my room.)
The room is big and the location is good. You can walk to Niagara Falls. The breakfast is not a buffet, so you can't eat enough and it's not tasty. The check-in cookies are sweet and warm. Parking is very convenient. The price has increased from $16.2!
Hotel near Times Square,New York39.9% of visitors choose this area
CClarisa6242026.01.04
We got the king room with a balcony, non Empire State view and it was perfect for a date night out in the city. The garment district has wonderful food options. Tried Tonchin around the block and the ramen was magnificent. Walked from hotel to Times Square, Bryant Park, and Rockefeller. Clean. The balcony provided beautiful views of the Vanderbilt Building. Would stay again. Wasn’t early enough for the breakfast or the evening reception which is 2 complimentary tickets per adult in the room. The AC/Heater worked well. The elevators for us were quick to get to us.
Fingers Lake By the lake, the scenery is beautiful, that is, the windows of the room are not large, which is a pity. The room was clean and tidy, quite satisfactory, the two beds were big and comfortable, enough to sleep four people. Dinner on the balcony of the hotel restaurant, each dish and dessert are delicious, the price is reasonable, that is, there are many guests but the waiter has one, and you need to be patient. In short, the hotel rooms and restaurants are very satisfied, I hope to go on vacation again in the future.
It's very close to the Glass Museum, which is pretty good!
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DDr EddyThe hotel is in a very good location. Alexandra was so nice that she gave us a complimentary breakfast and accommodated us even before our check in time. It was a good experience. Although breakfast has a lack of food variety, it was good.
MM458390****The location is unbeatable, really close to the most bustling area of the city center. The subway station is right next door, making it super convenient for getting around. The hotel environment is great; although it's an older property, you can tell it's very well-maintained. Getting upgraded to Westhouse in the same building was also a pleasant surprise!
GGuest UserHotel is in an excellent location but checking in was a nightmare had to queue for over an hour. The lift system is atrocious. The system gives you a lift for your floor and then allocates that lift to everyone else. It takes ages for it to come and then everyone cannot get into the one lift and you start all over again. Could be waiting 30 mins plus for a lift. Everyone complaining about the lifts and sating that it’s the worst hotel because of it.
KKitrynThis hotel is immaculate and absolutely everybody is above and beyond pleasant. Though not directly affiliated with the hotel, Inexpensive, super clean and very easily accessible parking is a two minute walk away at 25 Kent St. We paid $64 for 2 1/2 days of parking. The room was incredible. Exposed brick walls with super high ceilings, the bathroom had a huge tub and a wonderful shower. Pro tip: if traveling with someone that you do not want to see you naked, understand that it is not a one-way mirror over the bar and you absolutely CAN see into the shower While someone is showering. Luckily I was with my daughter, so this was not a real issue. The restaurant within the hotel and the Ramen place directly next-door are both wonderful. I did not make it to the rooftop bar this time but since I absolutely will stay at this hotel every time I come to visit I will check it out next time! The room was extremely quiet, temperature was easy to control. Now, a little too much honesty, I am an extremely “sensitive” person, and resting and hearing so much from the second I stepped into this hotel. I was never scared, as I definitely don’t typically get scared, but I had numerous very genuine and very obvious things happen while I say that this hotel, such as seeing things walk across the hall in both my room and the hallway, in the main lobby bathroom someone walked into the bathroom and into the stall next to me, but never left, and when I looked, there was no one there,and I was in the shower. I could hear several men talking to each other as if they were right next to me. I was definitely not hearing people from another room. I also heard the door to the stair well open, which is right next to our room and I was right next to the door so when I looked, there was nobody there and I pulled it shut again. Just out of curiosity, as to what was there prior to the hotel, on the way home my daughter looked up the history to the hotel. Let’s just say it was very enlightening as to why i was experiencing so much activity in this hotel, especially on the third floor next to what I will assume would have been a fire escape at some point. It also may explain why the first thing that went through my mind when I opened the front door of the hotel and turned to my daughter and said “I’m surprised the hotel gets away with door opening inward. It goes against fire code. Anyway, You can look up the history yourself and understand all that I have said. :-)  either way, a spectacular hotel at a decent price and a very safe and beautiful part of the city. I will definitely stay here again!
MMs. ShaniquaOmgosh ... hotel was really nice! Breakfast was excellent and it lasted til 11a, which is pretty awesome for those that like to sleep late. So many options (hot, cold and dry). They offer bacon, sausage, scrambled/cold boiled eggs and breakfast potatoes. Whole fruit (apples and bananas), sliced fruit (melons and pineapples). Cold and hot cereal (oatmeal). Yogurt and granola. You can make your own waffles or pancakes (such a cool machine). Make your own toast and/or select from many pastries or muffins available. So many options! You can even place an order vs. eating from the buffet. They also allow carry-out and to-go boxes. Drink options at the buffet include: coffee, O.J. and apple juice.
PLEASE NOTE:
There's a separate fee for breakfast if not selected when booking.
Having said this, the hotel does not have microwaves in the room, just a fridge. There are microwaves located on each floor though (along w/ vending machines -both are in same location). Our room was spotless and absolutely spacious (no deviation from website)!
We arrived way beyond check-in and did call once we knew we'd arrive later than expected. Spoke with front desk staff who assured everything would be OK, only to arrive and find that our room (which was already paid in full) had been given away. The hotel was only able to provide us a King and a rollaway bed. Of course we were disappointed, but the next morning the hotel Mgr. made everything right. Having said that, the rollaway bed is THE HARDEST THING EVER. We bring our own everything (e.g. bedding, cleaning supplies, etc.) so we were able to make it work and make it comfortable. So much so, we'd chosen to not to be moved to the room we'd originally booked. It rained our entire stay which is what caused us to arrive late in the first place (that's a whole 'notha story). Anyway, the hotel had a few small trash bins about the lobby catching leaks here and there, but that didn't stop anything. I barely even noticed. Had I not been recording how beautiful the hotel was inside, I would've never noticed. Parking is $30/day, it's NYC what do you expect? 🤭 There's also parking on the street if you can get spot. Careful though, NYC parking signs can cause confusion for those not familiar with the City's play on words. All in all, this was great stay for us and I'd certainly stay again. Oh, I forgot to mention -I did! Yes, I extended our stay another night because the hotel and location was exceptional!
p.s. they also offer a seated bar area.
Overall: 10/10✨️
LLyss_ssI made a reservation online for 4 days, and on the 4th day I went to the hotel front desk to renew for 2 more days for a total of 6 nights (renewal on site was very expensive, official website price). During this period, I changed rooms once because the room I got for the first time was too low and had no view.
The facilities are rudimentary, and there are no slippers and pajamas. Not to mention that many American hotels don’t have them. The ambient light under the bed in the second room was broken. The wardrobe door was deformed and could not be closed. When the right cabinet door was opened, it would hit the bulge on the top. The air outlet can only be opened to about 60 degrees and cannot be fully opened. The faucet is obviously too short and difficult to use. These are all errors in design and construction, which are outrageous.
One night at 1:30 in the morning, the fire alarm in the room announced that there was a fire. After broadcasting it four times, we all planned to run away. Then the broadcast said it was okay. The alarm buzzer and the loudspeaker were loud. The white girl next door said that she immediately went to find a job. Personnel but no one, outrageous.
The staff are very good-looking.
The design of the hotel space is very good. As we all know, there is no design in the United States, so we come here just for the sense of design. The experience is average. If I go to New York again, I will not come back.
GGuest UserMy stay at the Hyatt Grand Central New York was unfortunately below expectations, especially considering the brand. For the price paid, the overall experience felt overpriced for what it actually offers. The rooms and services were adequate, but nothing stood out as truly deserving of the high rates. It was disappointing, particularly because from a Hyatt property one expects a higher level of comfort, attention to detail, and overall quality. While the location is convenient, the value for money simply wasn’t there. In short, a decent hotel, but far too expensive for the experience provided, and not up to the standard one would normally associate with Hyatt.
JJasmine xirenankaThe hotel's location is great, but the facilities are a bit old. Despite that, it's cleaned meticulously every day! We checked in around 3 or 4 PM, and the front desk staff was yawning repeatedly right in front of us, with their mouths wide open… Honestly, it was my first time encountering such rude front desk service! The bellhop who helped with our luggage had a sour face the entire time and spoke very impolitely. We only had two loose coins, so we gave a tip of two, and his face got even darker! On the morning of our check-out, we were pushing a bunch of luggage plus a stroller, and there were several staff members standing at the concierge desk, but no one offered to help. In short, there was absolutely no service to speak of, as if the hotel hadn't paid them!
MmiriamhanMy card was lost, and the black lady at the front desk helped me deal with the problem. She was very nice. But the white manager had a very bad attitude👎
AAnton26Great location….but that’s what you’re paying for.
Check in was fast and the staff were welcoming and friendly. There are umbrellas to use in the rainy weather and the front concierge staff are happy and greet you nicely.
The location is convenient- close to all main sites of NYC but just far away enough from the noise and bustle so you can have a peaceful night’s sleep. Air conditioning can be adjusted as our room got a little too cool for our comfort.
The luxury king room high floor itself is disappointing. Quite a bit more in cost compared to a standard king room, the room doesn’t have any fabulous views or even a bathtub that can accommodate someone comfortably. One website advertises the luxury king rooms have a ‘spa bath’. This is fact is not true and incorrect. Room slippers are very nice and there are enough towels for 2 people.
Pillows are too soft and the room furniture is tired-looking. Some peeling wallpaper as well indicating the need for a refit.
For the money, there’s no breakfast either and if you wish to extend your checkout after 11am, it’s $100 for 1-3 hours. A bit rich, considering you’re better off getting a lounge pass at the airport or simply go for a walk around this amazing city. To compensate, there’s an awesome diner 50m from the hotel that serves fantastic breakfast, lunch and dinner.
Bathroom products are lovely- Balmain and there’s only 1 bathrobe in the room, which I thought was strange, considering the booking was for 2 people. No minibar either… why is this?!
I would stay again simply because of the location but I would not pay for the luxury king room high floor again, as it’s not worth the money. Keep the location but take a standard room.
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