Stayed 3 nights here. Clean and bright rooms, strong AC, hair dryer provided, non smart TV, small fridge, toiletries, dental kits, shower gel shampoo provided, basic swimming pool is available, WiFi connection for level 5 was ok too.In general, the staff here are friendly, and helpful. Basic breakfast is included and lots of choices. There were 2 receptionist Malay ladies who were really unfriendly and looked like you owed her money.
My only real complaint is that bedbug on my queen size bed on my first night. The next morning I asked to change all my bed linen and pillow cases. One of the unfriendly receptionist ladies was handling me. She really makes me fed up. The bedbug is not kidding, I got a bite all over my legs and body.
Airport shuttle pick up only is available for advance booking for free of charge. Late check-out is chargeable for 10 BND per hour even if the hotel room is all empty.
Overall, a good value hotel for what you pay but don't expect too much.
Side note: The Japanese restaurant Washoku is really superb, and must try. Very affordable price with real Japan quality food and you can simply order any food and won't disappoint you.
The location is fantastic. Even during Ramadan, they prepared breakfast for us. And not just in the room, but we could eat as much as we wanted at the 7th-floor buffet. Thank you! The room is spacious. There are so many light switches that it's hard to figure out which one controls what. There was a kitchen, but it wasn't usable – no pots, pans, plates, or spoons. There's an electric kettle, two complimentary bottles of water, and a fridge. The staff are very kind. I appreciate having a bathtub, and the hot water works. My biggest complaint is that even with the AC turned off, it was still cold. Maintenance came to the room multiple times, but it remained chilly. The pool is a good size, and there's a gym too. A supermarket is conveniently connected next door, along with cafes. Across the road is the Ritz-Carlton Hotel, and it seems to be owned by the same group. Postcards can be found at the Ritz-Carlton gift shop. The hotel front desk offered a service where, for $1 per card, they would go to the post office, buy stamps, and mail them for you – very helpful! A ride to the airport was about $10 via a ride-hailing app. The place has a retro vibe. There were koi fish in the lobby. The biggest issue is the no-smoking policy; you can't smoke outside, in your room, or anywhere on the premises. Apparently, this isn't due to Ramadan but is a Brunei rule.
Spent 3 nights here at higher hotel. What can we say, firstly the hotel was clean, linens towels were clean. The room size was surprisingly big too. We had the twin bed but that’s ok for us. Location wise, just 7km away from the airport. Dart costs BND10 each way. In terms of shops and eateries, there’s myriads of shops just walking distance. They have laundry just next door to the hotel. The food in the hotel breakfast served home meals, close to local dishes. We get used to it since it’s almost like our own. Lastly, but the most significant one would be the friendliness of all their staffs, whom 90% was Filipino. They are very polite and just friendly to every guests. If we ever come to Bandar Seri Begawan again, we will look no other than Higher Hotel.
As one of the newer hotels in Brunei, it's super convenient with a variety of restaurants right downstairs. The biggest night market in Brunei is also just a 5-minute drive away. The rooftop pool has water park facilities and offers stunning sunset views, and you can even see the national mosque from there.
Excellent stay! The location is perfect—only a 5-minute drive from the airport—and the hotel provides complimentary airport transfers at any time of day, no matter when your flight arrives or departs, which is incredibly convenient. The staff were also outstanding: friendly, helpful, and professional throughout my stay.
Breakfast options are not extensive, but considering the very reasonable price, the quality and value are more than satisfactory. If there were a coin laundry facility available, the hotel would be even better. Overall, a highly recommended place to stay, especially for travelers needing quick airport access.
This five-star hotel feels more like an upscale local resort. Upon check-in, they told us they'd double-upgraded us to the main building, which was great as the pool was just downstairs.
The lobby layout isn't grand, and the overall feel is a bit dated, but I was pleasantly surprised by how new the room facilities were and how impeccably clean everything was. The minibar had 8 different drinks, two of each, all complimentary.
There are three outdoor pools and one indoor pool. None of the pools are particularly large, and the staff service was quite poor; they wouldn't help lay out towels, nor would they let us take extra towels ourselves. The pool bar service was decent, but the coffee was terrible.
Breakfast was okay. We went to the Western restaurant on the 6th floor for dinner, and the service there was excellent, with reasonable prices.
Overall, I found the stay experience to be very good, but the service in the public areas was just average, and the buggy staff's attitude wasn't great either. There's no valet parking at the entrance. Compared to the 'seven-star' hotel everyone talks about, I'd say this is more like a high-end resort, suitable for locals looking for a staycation. Tourists don't need to make a special trip here.
Capital Residence Suites, Brunei
I had a generally pleasant stay here. The room was clean, spacious, and comfortable, and the place felt quiet and calm, which was nice after a long day out. The bed was comfortable and the room was well maintained.
Breakfast was provided and was simple but sufficient to start the day. Nothing fancy, but acceptable. A good highlight is the free city tour organized by the hotel. During the tour, I managed to visit Energy Hub, Masjid Omar Ali Saifuddien, Istana Nurul Iman, Balai Khazanah Islam Sultan Haji Hassanal Bolkiah, Gadong Mall, and Masjid Jame’ Asr Hassanil Bolkiah, which was very convenient for first-time visitors. Also the big plus is free airport pick-up and drop-off (reservation required)
Staff were friendly and helpful, and check-in was smooth. Overall, it offers decent value for money and is suitable for a short stay, especially if you want an easy way to explore Bandar Seri Begawan.
Highly recommended! Everything was great. The hotel offers a convenient airport shuttle, and the breakfast spread is rich and varied. The front desk even helped us with taxis. The room was clean and tidy, and the location was excellent. The only minor downside was that the tap water was a bit yellowish, though the shower water was fine. For drinking water, we bought a large bottle of mineral water for 50 cents from the supermarket next door. The bus terminal is just a few minutes' walk away, making it easy to explore attractions on foot and get to the pier. Taking a taxi to Gadong Night Market wasn't expensive. By the way, Brunei is definitely worth a visit!
The hotel provides complimentary airport transfer which is very convenient! Also located near to JP theme park and food court! Food is quite yummy , very affordable price even for room service. Overall, a pleasant stay. My son enjoyed swimming in the pool!
To be honest, there were a couple of issues. The air conditioning was too cold, and after opening the window, the bathroom ventilation wasn't great. This led to the ceiling being covered in condensation when I woke up. The hotel definitely has some ventilation problems, as the hot air wasn't being extracted properly. However, apart from that, everything else was good! I was especially happy because the buffet had Ambuyat, a Bruneian staple that I surprisingly couldn't find at the Gadong Night Market, haha!
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9,3/10
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BBingBaiThis five-star hotel feels more like an upscale local resort. Upon check-in, they told us they'd double-upgraded us to the main building, which was great as the pool was just downstairs.
The lobby layout isn't grand, and the overall feel is a bit dated, but I was pleasantly surprised by how new the room facilities were and how impeccably clean everything was. The minibar had 8 different drinks, two of each, all complimentary.
There are three outdoor pools and one indoor pool. None of the pools are particularly large, and the staff service was quite poor; they wouldn't help lay out towels, nor would they let us take extra towels ourselves. The pool bar service was decent, but the coffee was terrible.
Breakfast was okay. We went to the Western restaurant on the 6th floor for dinner, and the service there was excellent, with reasonable prices.
Overall, I found the stay experience to be very good, but the service in the public areas was just average, and the buggy staff's attitude wasn't great either. There's no valet parking at the entrance. Compared to the 'seven-star' hotel everyone talks about, I'd say this is more like a high-end resort, suitable for locals looking for a staycation. Tourists don't need to make a special trip here.
GGuest UserStayed 3 nights here. Clean and bright rooms, strong AC, hair dryer provided, non smart TV, small fridge, toiletries, dental kits, shower gel shampoo provided, basic swimming pool is available, WiFi connection for level 5 was ok too.In general, the staff here are friendly, and helpful. Basic breakfast is included and lots of choices. There were 2 receptionist Malay ladies who were really unfriendly and looked like you owed her money.
My only real complaint is that bedbug on my queen size bed on my first night. The next morning I asked to change all my bed linen and pillow cases. One of the unfriendly receptionist ladies was handling me. She really makes me fed up. The bedbug is not kidding, I got a bite all over my legs and body.
Airport shuttle pick up only is available for advance booking for free of charge. Late check-out is chargeable for 10 BND per hour even if the hotel room is all empty.
Overall, a good value hotel for what you pay but don't expect too much.
Side note: The Japanese restaurant Washoku is really superb, and must try. Very affordable price with real Japan quality food and you can simply order any food and won't disappoint you.
GGuest UserThe hotel provides complimentary airport transfer which is very convenient! Also located near to JP theme park and food court! Food is quite yummy , very affordable price even for room service. Overall, a pleasant stay. My son enjoyed swimming in the pool!
AAnonymous UserCapital Residence Suites, Brunei
I had a generally pleasant stay here. The room was clean, spacious, and comfortable, and the place felt quiet and calm, which was nice after a long day out. The bed was comfortable and the room was well maintained.
Breakfast was provided and was simple but sufficient to start the day. Nothing fancy, but acceptable. A good highlight is the free city tour organized by the hotel. During the tour, I managed to visit Energy Hub, Masjid Omar Ali Saifuddien, Istana Nurul Iman, Balai Khazanah Islam Sultan Haji Hassanal Bolkiah, Gadong Mall, and Masjid Jame’ Asr Hassanil Bolkiah, which was very convenient for first-time visitors. Also the big plus is free airport pick-up and drop-off (reservation required)
Staff were friendly and helpful, and check-in was smooth. Overall, it offers decent value for money and is suitable for a short stay, especially if you want an easy way to explore Bandar Seri Begawan.
AAnonymous UserAs one of the newer hotels in Brunei, it's super convenient with a variety of restaurants right downstairs. The biggest night market in Brunei is also just a 5-minute drive away. The rooftop pool has water park facilities and offers stunning sunset views, and you can even see the national mosque from there.
MMazhenkanTo be honest, there were a couple of issues. The air conditioning was too cold, and after opening the window, the bathroom ventilation wasn't great. This led to the ceiling being covered in condensation when I woke up. The hotel definitely has some ventilation problems, as the hot air wasn't being extracted properly. However, apart from that, everything else was good! I was especially happy because the buffet had Ambuyat, a Bruneian staple that I surprisingly couldn't find at the Gadong Night Market, haha!
AAnonymous UserThe location is very good in the city center, it is very convenient to nearby attractions, the environment is OK, there are office and charging places in the public area, air conditioning, and the price is relatively cheap.
GGuest UserHighly recommended! Everything was great. The hotel offers a convenient airport shuttle, and the breakfast spread is rich and varied. The front desk even helped us with taxis. The room was clean and tidy, and the location was excellent. The only minor downside was that the tap water was a bit yellowish, though the shower water was fine. For drinking water, we bought a large bottle of mineral water for 50 cents from the supermarket next door. The bus terminal is just a few minutes' walk away, making it easy to explore attractions on foot and get to the pier. Taking a taxi to Gadong Night Market wasn't expensive. By the way, Brunei is definitely worth a visit!
GGuest UserSpent 3 nights here at higher hotel. What can we say, firstly the hotel was clean, linens towels were clean. The room size was surprisingly big too. We had the twin bed but that’s ok for us. Location wise, just 7km away from the airport. Dart costs BND10 each way. In terms of shops and eateries, there’s myriads of shops just walking distance. They have laundry just next door to the hotel. The food in the hotel breakfast served home meals, close to local dishes. We get used to it since it’s almost like our own. Lastly, but the most significant one would be the friendliness of all their staffs, whom 90% was Filipino. They are very polite and just friendly to every guests. If we ever come to Bandar Seri Begawan again, we will look no other than Higher Hotel.
GGuest UserWe enjoyed our one-night stay with my friends. We stayed there for our hiking trip. They granted us a late check-out until 1:00 PM.
Breakfast was alright. I wish they had soup options like corn or mushroom, and more fruit selections—there was only watermelon (not sweet) However, the main courses were delicious.
Wi-Fi on Level 5 was not stable. The swimming pool was closed for some reason. We called the reception 3x, but no one picked up.
Other than that, we were happy with our stay and would recommend it.
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