Decent size room but there was a lot of problems with it, there was a giant Crack that went along the entire ceiling and the shower was very small because the tub was so oversized. TV was old and out dated, blackout curtains didn't close all the way so the day light would wake you up early. No device chargers in room compared to other hotels.
It was my first time in this city. The hotel is new and the service is good. The location is excellent, within walking distance to the lake, with many restaurants nearby and convenient transportation. It was a great experience.
Hotel near Downtown Toronto,Toronto92.6% of visitors choose this area
11mp3rialx2025.12.21
It's Hilton. As expected. Great location with nearby amenities. Beautiful view from the rooms. No water for the coffee machine though. Pic is of the CN Tower as viewed from the room. Would have stayed longer but it's too cold now for me in Canada, so will return in the Spring. Highly recommend.
The Fairmont Chateau Laurier is an iconic landmark in Ottawa, offering a perfect blend of luxury, history, and charm. Guests can enjoy a guided tour of the hotel to uncover its rich heritage. Adding a unique touch to the experience is Stewart, the hotel's beloved canine ambassador. This friendly black Labrador retriever, once trained as a guide dog, now welcomes guests and has even inspired a children's book series titled ”Stewart: King of the Castle”.
The hotel features a beautiful indoor pool with a classic, historical ambiance, making it a serene retreat after a day of exploration. Its prime location places you steps away from Parliament Hill, the Rideau Canal, and the bustling ByWard Market, with museums and other major attractions within easy walking distance. Whether you're visiting for business or leisure, the Fairmont Chateau Laurier delivers an exceptional and memorable stay.
It's hard to rate this hotel. First of all, the location is excellent, perfect for panoramic views of the waterfall from your room. However, there was a power outage during my stay, which meant the elevators were out of service. Hauling luggage up the stairs was a bit of a nightmare. Also, perhaps because it's accommodation near a tourist attraction, they tend to charge some self-imposed fees, so guests should be aware of that. On the bright side, Trip.com was very responsible in helping to resolve the issues, definitely providing an extra layer of protection compared to booking directly on the official website.
First of all, I’d like to start by saying that this hotel truly has one of the best locations on the Canada side of Niagara Falls. However, my overall experience was unfortunately quite disappointing.
Upon check-in, the front desk staff tried to upsell us to a “FULL VIEW” room. She kept repeating the word “Full View” and offered several options — 200, 250, 350 — without mentioning any currency. When I asked if there was a discount since I’m a Hilton Honors Gold member, she said she could reduce it to 180, and only then mentioned that it was in USD. I found that very confusing and misleading — we are in Canada, and unless clearly stated otherwise, I naturally expected the price to be in CAD.
After some discussion, we decided to go ahead and paid an additional CAD 250 (equivalent to 180 USD) for the “FULL VIEW” upgrade. Our room was on the 40th floor (room 4001). But when we entered, we were quite disappointed to find that the main waterfall view was partially blocked by the building’s red roof structure, as shown in my attached photo. Paying that much extra for a partially blocked view felt very unfair. Later, I checked online (using a different date just for reference) and found that the upgraded room type was only around CAD 150 more on the website — which made me feel even more upset and taken advantage of.
To be fair, all the lift and housekeeping staff we met were extremely kind, and our dinner at STK on the 9th floor was excellent — great food, service, and atmosphere.
Unfortunately, the next morning was another big disappointment. Around 7–7:30 a.m., we were woken up by very loud construction noise — constant knocking, drilling, cutting, and buzzing sounds from above. We couldn’t rest at all. I called the front desk, and the staff apologized and explained that there was renovation work happening on the 41st floor, offering us a late check-out so we could “rest more.” But with the ongoing noise, that was simply impossible.
What frustrated me most was that nobody mentioned this renovation during check-in, especially when the staff was actively encouraging us to upgrade the room. Since they were clearly aware of the noise situation, they should have informed us before we paid the upgrade fee — so that we could make an informed decision.
I completely understand that renovations are sometimes necessary to keep a hotel in good condition. But the way this was handled showed a real lack of consideration for current guests. Starting such loud work early in the morning, without warning, is unacceptable. And upselling guests into rooms directly below an active construction floor without disclosure is even worse.
Considering all of this — the misleading currency during the upsell, the blocked view, the inflated upgrade price, and the unbearable morning noise — I honestly felt that guest satisfaction wasn’t a priority here. It gave me the impression that the focus was more on making short-term profit than on building long-term trust or encouraging repeat stays.
A very good business hotel, the front desk staff is polite and considerate, the room is clean and sanitary, the mattress is very comfortable, and there is a Starbucks in the lobby. There are high-rise communities, Japanese-style parks, Indian and Japanese restaurants, and Southwest Chinese restaurants around. The accommodation environment is quiet, parking is convenient, safe, and convenient!
The hotel is in a prime location with convenient transportation, and it is very convenient to go to the city. The lobby is spacious and bright, the staff is warm and polite, and the check-in is fast and efficient.
The bed in the room is soft and comfortable to sleep on. The facilities are complete and the smart devices are easy to use. The bathroom is clean and the toiletries are also good.
We decided to do a quick staycation with our 3 year old twins and this place was perfect! Big pool, spacious rooms with balconies and great Starbucks coffee served downstairs in the hotel store in the morning along with croissants, cinnamon buns, oatmeal, etc. All for extra cost but great to have that available!
I chose this hotel for a layover and was quite satisfied!
Facilities: The facilities are well-equipped and clean. Drinking water is provided, and the bedroom and bathroom are spacious with a comfortable king-sized bed and a large TV. Some of the handles in the bathroom are a bit old, and you need to bring your own toiletries.
Cleanliness: Clean and tidy.
Environment: Quiet at night and close to the airport. There's a McDonald's nearby. However, it's quite far from the city center, making it suitable for transit but not for city sightseeing.
Service: The service is excellent, convenient, and efficient. The front desk staff handled check-in with fluent English, and you can check out as early as 5:30 AM. There's also a round-trip airport shuttle service.
Very Good
247 reviews
8.7/10
Price from
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FFengtangshuitaExcellent location, right next to the Parliament. Parking is a bit inconvenient, but opting for valet parking is only $15 more than self-parking and incredibly convenient; they even help bring your luggage to the room. The housekeeping staff were all exceptionally friendly. This hotel exceeded my expectations, so I'm giving it a perfect score.
Hh890023As someone who used to live in Toronto, I can say this hotel has a great location and is very clean. The housekeeping and hotel staff were all incredibly helpful, with that characteristic Canadian niceness and warmth. The room was a bit small, but considering it's a newly renovated hotel in an old building, its prime location, and the price, I think it's excellent. I highly recommend it.
GGuest UserFirst of all, I’d like to start by saying that this hotel truly has one of the best locations on the Canada side of Niagara Falls. However, my overall experience was unfortunately quite disappointing.
Upon check-in, the front desk staff tried to upsell us to a “FULL VIEW” room. She kept repeating the word “Full View” and offered several options — 200, 250, 350 — without mentioning any currency. When I asked if there was a discount since I’m a Hilton Honors Gold member, she said she could reduce it to 180, and only then mentioned that it was in USD. I found that very confusing and misleading — we are in Canada, and unless clearly stated otherwise, I naturally expected the price to be in CAD.
After some discussion, we decided to go ahead and paid an additional CAD 250 (equivalent to 180 USD) for the “FULL VIEW” upgrade. Our room was on the 40th floor (room 4001). But when we entered, we were quite disappointed to find that the main waterfall view was partially blocked by the building’s red roof structure, as shown in my attached photo. Paying that much extra for a partially blocked view felt very unfair. Later, I checked online (using a different date just for reference) and found that the upgraded room type was only around CAD 150 more on the website — which made me feel even more upset and taken advantage of.
To be fair, all the lift and housekeeping staff we met were extremely kind, and our dinner at STK on the 9th floor was excellent — great food, service, and atmosphere.
Unfortunately, the next morning was another big disappointment. Around 7–7:30 a.m., we were woken up by very loud construction noise — constant knocking, drilling, cutting, and buzzing sounds from above. We couldn’t rest at all. I called the front desk, and the staff apologized and explained that there was renovation work happening on the 41st floor, offering us a late check-out so we could “rest more.” But with the ongoing noise, that was simply impossible.
What frustrated me most was that nobody mentioned this renovation during check-in, especially when the staff was actively encouraging us to upgrade the room. Since they were clearly aware of the noise situation, they should have informed us before we paid the upgrade fee — so that we could make an informed decision.
I completely understand that renovations are sometimes necessary to keep a hotel in good condition. But the way this was handled showed a real lack of consideration for current guests. Starting such loud work early in the morning, without warning, is unacceptable. And upselling guests into rooms directly below an active construction floor without disclosure is even worse.
Considering all of this — the misleading currency during the upsell, the blocked view, the inflated upgrade price, and the unbearable morning noise — I honestly felt that guest satisfaction wasn’t a priority here. It gave me the impression that the focus was more on making short-term profit than on building long-term trust or encouraging repeat stays.
AAnonymous Userbooked this hotel as it’s near the airport so good place to stay the day before my flight! room was very spacious and clean, and could see the runway outside of my window. fast and hassle-free check-in and checkout as well. managed to check in early and check out late :)
Kkyes123nice little place pool was warm wish the slide be open more days then fri n sat had a park side view not much there but atleast nice lil balcony
AADELLINAFirst time I booked The Brock Tapestry Hotel at Niagara Falls. The receptionist names Montse Aguirre was very helpful, she is very kind helped us to find the nice room with Fallsview window…room is big enough for 3 adults, bed are very comfortable, clean and overall very good. If you want to book at the Brock in Niagara, don’t forget to call and find her and you will not disappointed. Definitely we will come back to this hotel again.
TTati11I was somewhat disappointed by the lack of prior communication regarding the check-in procedure. Upon arrival, we entered the loby area, and we were welcomed by the security officer who explained to contact the company for instructions which included sending photos of my ID along with a separate image of me holding it. After paying a deposit, we were finally granted access to the apartment. This process took nearly an hour, and we were surprised to find that our unit was located on the 48th floor of the tower. While this didn’t bother us, it would have been helpful to know in advance, especially for those who suffer from vertigo.
Reliable Wi-Fi is essential, as a lack of connectivity can be quite problematic. The apartment itself was small and cosy, offering impressive views of the CN Tower. However, upon our arrival, the driver was still drying towels and bedding, which I found to be inappropriate. The small balcony had very dirty glass that had not been cleaned, and the kitchen was not entirely tidy. Additionally, the bedroom carpet was heavily stained, and we were required to remove our shoes. Upon checking out, we had to take out the trash and wash the towels, bedding, and dishes, which consumed another hour of our time. I couldn't help but wonder what the cleaning staff was doing.
It’s worth noting that a deposit was taken, and failure to adhere to the rules would result in its forfeiture. Although I generally avoid complaining, We felt overwhelmed by the expectations, especially after paying for our vacation. Furthermore, if extending the stay for a few additional hours, there is a significant extra charge. The elevators were consistently busy, and during our departure, the security personnel in the concierge area were rather rude, insisting we leave the lobby despite the presence of chairs and tables. We simply wanted to arrange our next ride without having to do so on the street.
Overall, I enjoyed the experience, but the apartment could benefit from more thorough cleaning, and the rules could be more accommodating for guests.
GGuest UserRequested the newly renovated room instead of non renovated. The hotel staff was very kind and friendly to let us check in at 1.30pm as our rooms was ready. Eventhough we didnt get the connecting room as we requested but we were happy enough to let us an early check in.
WWangconglongI chose this hotel for a layover and was quite satisfied!
Facilities: The facilities are well-equipped and clean. Drinking water is provided, and the bedroom and bathroom are spacious with a comfortable king-sized bed and a large TV. Some of the handles in the bathroom are a bit old, and you need to bring your own toiletries.
Cleanliness: Clean and tidy.
Environment: Quiet at night and close to the airport. There's a McDonald's nearby. However, it's quite far from the city center, making it suitable for transit but not for city sightseeing.
Service: The service is excellent, convenient, and efficient. The front desk staff handled check-in with fluent English, and you can check out as early as 5:30 AM. There's also a round-trip airport shuttle service.
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