We were absolutely disappointed of the service for this time .
1.we arrived for check in at 10 pm on Boxing Day , we asked for payment of car parking which Receiption didn’t listen what I was try to explain, I felt that she was bullying me as I am not Native English. ( I am very sad this is because I not speaking of English good right ?)
2. We went to the room 610 , room very very cold and freezing, I was calling the receptionist for asking help which she told me that select the sunshine symbol, who will know? So we slept in the freezing cold all night.
3. I couldn’t sleep as freezing and my husband was very sick , so we had to cancelled all the plans to visiting our family.
4. I was calling reception in early morning to tell what happened in the room , luckily this time , Anthony was very helpful and sent someone came to check , then we found that the window was opened before I was check in ( why you left the window open in the winter season, who was cleaning that room and leaving window open for what ?, why you didn’t check room before the guests checked in? , this was my job to check room before checking as a guest right ? , who will respond for this situation to make my husband very sick and cancel plans?)
5.next day , we back the room around 10 pm after visiting family , which room wasn’t clean, no coffee, no tea . I was very disappointed.
6. We were check out and met Anthony at the counter reception, who was very polite , very kindly and listened what we were complaining and told us that he already reported to line manager.
7. We were booked this hotel because we booked before and it was lovely service and staff and also close to the city and shopping centres.
8. We don’t know who will responsible for all this situation and we told Anthony that we will not book here again ( usually we stayed in the Future Inn )
I am really sorry for my silly speaking and writing of English but We are very very disappointed.
We cannot say thank you for your bad service , only accept for Anthony and service man on that day .
Lovely place with peacocks roaming around. We had a wonderful stay but the washroom was bit a drawback. No shower curtains or shower head in the washroom. There was a stand in shower but unfortunately our shower doesn't had a good heating system, so we couldn't use it. Washrooms needs to be improved.
This is the third time I have stayed. I remember the first time I came to study with my girlfriend 10 years ago. I stood on the balcony of the top river view room and looked at the rare golden sand beach and estuary scenery in Britain. I also came with my parents afterward. This is the most distinctive room I have ever stayed in the UK. I highly recommend the river view room on the top floor. Absolutely great value for money.
The hotel and area was fantastic, however, service at the front desk and the restaurant was lacking.
We took a long weekend break and were excited to try the beach club, however our experience was dampened by the service.
Being made to stand around for 5 minutes, whilst being told we hadn't paid (when we had) was unnecessary and frankly embarrassing.
The restaurant was the most disappointing part of the stay.
I'm the evening service was slow, followed by having our order wrong twice and also dropped.
Breakfast at the restaurant was lacking compared to cheaper hotels that offer continental. Small selection , nothing outstanding. When we ordered a cooked breakfast, it took 30-40 minutes to receive some eggs and pancakes although the restaurant was fairly quiet.
However, the room, facilities, and the spa were fantastic. Beautiful and comfortable rooms. The beach club outside was gorgeous. The spa was perfect and treatments were, to quote my partner, 'one of the best massages of my life'.
We're unsure if we would come back. Although the facilities were great, the service was mostly subpar and not what we'd expect from a harbour hotel.
Travelodge Okehampton Sourton Cross offers top-notch services and amenities, ensuring guests experience utmost comfort.Visitors can take advantage of complimentary parking directly at the hotel. The hotel maintains a completely smoke-free zone, providing a breathable atmosphere. Throughout the day and evening, grab a bite to eat from hotel's self-service vending machines whenever you please.
Another wonderful stay.
Reception staff warm and friendly.
Upgraded to a sea view suite, lovely views over the bay, what a view to wake up to.
Huge selection of fresh breakfast food, waiting staff very friendly and attentive.
Location is fantastic a few minutes walk down the hill to the harbour.
Our 2nd stay at this hotel this year, 5 stays in total.
The building is old and has beautiful quirks. Bear in mind that due to the age of the building, you will hear a lot of floorboards creaking and noise from other rooms. My room had a bath and was very spacious. It was a shame no fridges, but the biggest problems for my stay was no WiFi as I was working for 4 days. The issue was 'managed' very badly by the manager and some reception staff. The problem started on day 1 and had a big impact on the enjoyment of my stay. I discussed it with the top manager on leaving and it was managed very well. I am just sad it wasn't resolved properly sooner and very disappointed with the staff. If you need WiFi I would check with the hotel in advance.
Staff were friendly, check-in and out was straight forward, room was clean.
The only issue we had was with the air-conditioning unit. My partner and I prefer our room on the colder side (18 degrees), however, on both nights we woke up multiple times in the middle of the night due to a very warm room (24/25/26 degrees). Despite setting the air-conditioning unit to 18 degrees, it had stopped or reset and heated the room up. Each time we would reduce it, but it would happen again 2/3 hours later. We would've expected our own in-room setting to override the hotel-wide heating setting.
We spoke to a member of the reception staff, Sarah, who stated they would look into providing us with a discount off our next stay as an apology for this. We're still waiting for an email.
Very Good
127 reviews
8.8/10
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GGuest UserWe were absolutely disappointed of the service for this time .
1.we arrived for check in at 10 pm on Boxing Day , we asked for payment of car parking which Receiption didn’t listen what I was try to explain, I felt that she was bullying me as I am not Native English. ( I am very sad this is because I not speaking of English good right ?)
2. We went to the room 610 , room very very cold and freezing, I was calling the receptionist for asking help which she told me that select the sunshine symbol, who will know? So we slept in the freezing cold all night.
3. I couldn’t sleep as freezing and my husband was very sick , so we had to cancelled all the plans to visiting our family.
4. I was calling reception in early morning to tell what happened in the room , luckily this time , Anthony was very helpful and sent someone came to check , then we found that the window was opened before I was check in ( why you left the window open in the winter season, who was cleaning that room and leaving window open for what ?, why you didn’t check room before the guests checked in? , this was my job to check room before checking as a guest right ? , who will respond for this situation to make my husband very sick and cancel plans?)
5.next day , we back the room around 10 pm after visiting family , which room wasn’t clean, no coffee, no tea . I was very disappointed.
6. We were check out and met Anthony at the counter reception, who was very polite , very kindly and listened what we were complaining and told us that he already reported to line manager.
7. We were booked this hotel because we booked before and it was lovely service and staff and also close to the city and shopping centres.
8. We don’t know who will responsible for all this situation and we told Anthony that we will not book here again ( usually we stayed in the Future Inn )
I am really sorry for my silly speaking and writing of English but We are very very disappointed.
We cannot say thank you for your bad service , only accept for Anthony and service man on that day .
SSantha_RoyLovely place with peacocks roaming around. We had a wonderful stay but the washroom was bit a drawback. No shower curtains or shower head in the washroom. There was a stand in shower but unfortunately our shower doesn't had a good heating system, so we couldn't use it. Washrooms needs to be improved.
GGuest User29/04/2025. We have been to the cliffden hotel three times and had a club room on the first floor they were nice large rooms but this time we were on the second floor our room was very small and claustrophobic nothing like the photos in the booking . We asked for a different room and the man at reception said see me tomorrow morning and if there's a larger room you can have it. Later on in the day my partner went to reception to book a table for an evening meal for us. While she was booking the table the lady at the reception said there were no other rooms you can have. The barman was very polite nice to chat to. We only had one meal in the evening cod and chips could not find much cod it was all batter. Other meal gammon and chips gammon would be good to repair your soles on your shoes. Go to the local chip shop absolutely beautiful. We used the indoor swimming pool which was nice and clean. The gardens are lovely, and the beer is very expensive. Go to the jolly sailor pub with drinks at good prices. Reception is not very helpful. I can't understand why the hotel puts people with dogs on the second floor because when the dog wants to go to the toilet by the time you get down to the entrance the dog has already peed on the carpets. Luckily our dog can hold her pee and she is small enough to carry.I have followed other people with their dogs and seen it. Overall we were very disappointed with our stay this time.
GGuest UserThe hotel itself was nice; can’t fault it. Our room however, had a weird, stale smell and was off-putting, with no way to ventilate the room by opening the windows, as you cannot open them - A/C is not a natural ventilation.
Bed was comfortable, slept perfectly fine, just not nice waking up with the smell, as mentioned before.
Breakfast was good, although I’ve had better.
GGuest UserStaff were friendly, check-in and out was straight forward, room was clean.
The only issue we had was with the air-conditioning unit. My partner and I prefer our room on the colder side (18 degrees), however, on both nights we woke up multiple times in the middle of the night due to a very warm room (24/25/26 degrees). Despite setting the air-conditioning unit to 18 degrees, it had stopped or reset and heated the room up. Each time we would reduce it, but it would happen again 2/3 hours later. We would've expected our own in-room setting to override the hotel-wide heating setting.
We spoke to a member of the reception staff, Sarah, who stated they would look into providing us with a discount off our next stay as an apology for this. We're still waiting for an email.
AAndyPPThe hotel and area was fantastic, however, service at the front desk and the restaurant was lacking.
We took a long weekend break and were excited to try the beach club, however our experience was dampened by the service.
Being made to stand around for 5 minutes, whilst being told we hadn't paid (when we had) was unnecessary and frankly embarrassing.
The restaurant was the most disappointing part of the stay.
I'm the evening service was slow, followed by having our order wrong twice and also dropped.
Breakfast at the restaurant was lacking compared to cheaper hotels that offer continental. Small selection , nothing outstanding. When we ordered a cooked breakfast, it took 30-40 minutes to receive some eggs and pancakes although the restaurant was fairly quiet.
However, the room, facilities, and the spa were fantastic. Beautiful and comfortable rooms. The beach club outside was gorgeous. The spa was perfect and treatments were, to quote my partner, 'one of the best massages of my life'.
We're unsure if we would come back. Although the facilities were great, the service was mostly subpar and not what we'd expect from a harbour hotel.
HHannahYoungI love the design of this hotel—it's a dream come true for William Morris fans!
One thing to note: the hotel is located on a pedestrian-only high street, meaning cars cannot access the front entrance. The nearest taxi stand is at least a 10-minute walk away, which may not be ideal for guests with large luggage. However, Uber can drop you off near the shops, about a 6-minute walk from the hotel.
GGuest UserSuper clean! Convenient location. Although with no laundry service or microwaves for guests, the hotel provides 2 bottles of water and coffee every day. Still a good choice for students to stay for a summer gap if your student accommodation cannot help with that.
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