Simple but lovely hotel. Right in the centre of all the local amenities. Loads of parking available right outside the front of the hotel. Get yourself in the coaster opposite the hotel live singers and cheap drinks in the daytime.
Hotel location next to the highway, convenient transportation, more than 30 minutes drive to Liverpool Center, comfortable environment, good service, free fitness room and swimming pool in the hotel.
Hotel near City Centre,Liverpool79.6% of visitors choose this area
GGuest User2025.06.28
Check in was terrible with long queues even though we had used the online check in. Waiting for half an hour as each customer had to pay city tax and have all their details input into the computer and a wasteful A4 sheet of paperwork printed in another room, before being presented and stapled with door keys. During the wait there was a woman ranting and yelling at staff about her son who was accommodated in the hotel. She said that he was being allowed to **** ***** in his room. She was escorted out. Only one lift was working which was a pain as I have difficulty walking and was situated on the fifth floor. Lift stunk of ********. Hotel seemed to be accommodating a lot people that had unfortunately found themselves homeless. The room looked dated and the carpet was covered in burns from an iron. The bed was nice and comfortable and the linen was clean. The bathroom tiles were filthy with soap runs and greasy hands prints. Bathroom ceiling was covered in mould. Bathroom in desperate need of updating and deep cleaning. Bath was yellow with age and looked like it was installed when time began. Tea and coffee making facilities in the room were adequate but the containers for the sachets of coffee and tea were very unclean and looked as if they are never rinsed out. There were cigarette burns and stains on the curtains. In general I was really disappointed. We had stayed here about 20 years ago and this is a beautiful hotel with chandeliers and grand decor downstairs. The place just looked neglected and run into the ground with minimal staff, very basic cleanliness and no recent refurbishment.
Hotel near City Centre,Liverpool79.6% of visitors choose this area
TTalal2025.05.30
The location
The view for LFC parade
Great view and great atmosphere
The hotel reception
All is good
I have just one point , the security in front of the door for hotel activities should respect the hotel guests , I don’t wear ring for the activity but i am in hotel . He should ask me nicely without pushing me because i didn’t wear ring .
Wow what a find! Really cool hotel. Bedrooms were huge and well appointed. Bar and restaurant were really good, great service from Staff and really lovely breakfast available. Hotel was a rum warehouse previously and the concierge (Michael/martin .. sorry I can’t remember his name) went out of his way to tell us about the hotel and its famous staircase and about the history of the area. I’d wholeheartedly recommend. Finishing touch was very reasonably priced on site parking.
Lovely place to visit, central to everything. We requested a room overlooking the lake which we got, and the room was very quiet. No noise for above thankfully. Only downside was the window wouldn’t open and the pillow were too soft (I sound like Goldilocks!). Brekki was lovely, lots of choice. Would defo come again (that was our 2nd visit).
Hotel near City Centre,Liverpool79.6% of visitors choose this area
GGuest User2025.07.25
Pleasant Stay with a Few Shortcomings
My stay at the hotel it had its pros and cons. On the positive side, the staff were incredibly friendly and welcoming, which made my experience more enjoyable. Additionally, the complimentary breakfast was outstanding and a great way to start the day.
However, I encountered a couple of issues during my stay. While the room appeared clean overall, the linen had an unpleasant smell, which was off-putting. Furthermore, some areas seemed to be neglected in terms of cleanliness.
Despite these issues, the hotel has potential, and I believe addressing these concerns would significantly improve the guest experience. I would give my stay a rating of 3 to 4 stars, as the friendly staff and delicious breakfast were notable highlights.
Hotel near City Centre,Liverpool79.6% of visitors choose this area
TTraveling9992025.08.24
Had a wonderful stay Pullman again! The breakfast was great and the rooms were clean. The location is great to explore most of the attractions by the dock.
Hotel near City Centre,Liverpool79.6% of visitors choose this area
GGuest User2025.10.31
Fabulous hotel only a 2 minute walking distance from lime street station, perfectly located near to the theater and in walking distance from some great restaurants and bars. Clean, comfy rooms with friendly staff. The liner will be my go to budget friendly hotel when visiting Liverpool from now on.
Hotel near City Centre,Liverpool79.6% of visitors choose this area
NNBS1652025.10.26
Excellent for an overnight stay. My only slightly negative comments are an over complicated TV remote & no cup/glass in the room or bathroom. Otherwise it was good, clean and functional.
Very Good
198 reviews
8.5/10
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JJay-PeeMy Two-Night Stay at Phoenix Hotel Liverpool: Central City Experience
Just wrapped up a fantastic two-night stay at Phoenix Hotel Liverpool and wanted to share my thoughts! At £126.90 plus a small £4.80 property fee, it offered excellent value for a city center experience.
The location at 46-48 Foley Street puts you right in the heart of Liverpool, which was perfect for my mini-break. Being centrally located meant I could easily walk to major attractions, restaurants, and shopping areas without relying on transportation. The vibrant city atmosphere was right on my doorstep!
I stayed from **Thursday, August 7 to Saturday, August 9, 2025** — a perfect two-night city escape. Check-in after 3 PM was smooth and welcoming, and the 11 AM check-out time was standard and convenient. The staff were helpful and made me feel right at home from the moment I arrived.
The hotel itself (which I could see in the booking thumbnail) had a classic Liverpool charm about it. My room was clean, comfortable, and had all the essentials I needed for a pleasant stay. While not ultra-luxurious, it was well-maintained and provided a cozy base for exploring the city.
What I appreciated was the **transparent pricing** — I knew exactly what I was paying upfront (£126.90) and what I'd need to pay at the property (just £4.80). The Trip.com booking process was straightforward, and having their price match and stay guarantee gave me extra confidence in my booking.
The app's ”Message Property” and ”Call Property” features came in handy when I needed some local recommendations. The ”Manage Booking” function made it easy to keep all my travel details organized in one place.
Is it a five-star luxury hotel? No, but it doesn't claim to be. Phoenix Hotel Liverpool delivers exactly what it promises: a comfortable, well-located place to stay at a reasonable price point that lets you experience the best of Liverpool without breaking the bank.
**Would I recommend it?** Absolutely! If you're looking for a centrally located hotel in Liverpool with good amenities and friendly service, this place ticks all the boxes. Perfect for weekend city breaks, concert-goers, or anyone wanting to soak up Liverpool's vibrant atmosphere.
SSqrz_96Great stay at the Knowsley. The staff were friendly and there is parking which is a bonus. The rooms were generally clean but the dining area could have been cleaner - some crockery needed re-cleaning. The fire alarm went off mid way through the night but was quickly dealt with. The breakfast was OK - a good selection of food but the ingredients were of low quality and quite greasy. I'd stay here again however but would go elsewhere for breakfast.
KKennedy83Firstly the bad points-
*The Carpark was full of old furniture from the hotel and empty beer barrier preventing you getting parked,
*The hotel has turned into more of a party venue hotel rather than the beautiful hotel it was when I last came with my daughter 2018.
*tap in the kitchen area in our room only let out hot water and unfortunately the room stunk of what I could only describe as a sewerage smell? Whether the drains needed maintenance I’m not sure but I I just sprayed some deodorant around to help make it not smell quite as bad because I was so tired I didnt want to have to swap rooms.
*There was also no phone to call reception which I found strange and the remote for the tv was missing the back of it.
I put all this bad points down to the fact that when I previously came it was owned by someone who really cared about the maintenance and reputation of the hotel but now I’ve found it’s since been sold it seems the new owner isn’t as bothered and all what the shankley represented before eg, maintenance, luxury, football themed has kind of turned more into a tacky themed hotel and doesn’t feel classy anymore. I’d probably not stay here again as it’s not the same as it was and just the whole feel of hand hotel is different. It’s not the best if you have come with kids as there’s lots of drunken guests in the hotel and it’s noisey but thank goodness it’s a large hotel as you don’t hear the noise from downstairs. We were on level 3.
Our room was lovely and big with a large double bed and 2 twins pushed together, a kitchen area with tea bags and coffee (no biscuits but that didn’t bother us as we had snacks with us
The upsides were-
*Staff were pleasant,
*breakfast was amazing with everything you could possibly as for,
*hotel was mainly quiet on the 3rd floor, room was on the whole clean and had a hair dryer, iron and ironing board with a safe.
* . The bathroom was lovely especially the bath as it was a jacuzzi with a waterfall shower. Everything was clean from what I could see.
GGuest UserCheck in was terrible with long queues even though we had used the online check in. Waiting for half an hour as each customer had to pay city tax and have all their details input into the computer and a wasteful A4 sheet of paperwork printed in another room, before being presented and stapled with door keys. During the wait there was a woman ranting and yelling at staff about her son who was accommodated in the hotel. She said that he was being allowed to **** ***** in his room. She was escorted out. Only one lift was working which was a pain as I have difficulty walking and was situated on the fifth floor. Lift stunk of ********. Hotel seemed to be accommodating a lot people that had unfortunately found themselves homeless. The room looked dated and the carpet was covered in burns from an iron. The bed was nice and comfortable and the linen was clean. The bathroom tiles were filthy with soap runs and greasy hands prints. Bathroom ceiling was covered in mould. Bathroom in desperate need of updating and deep cleaning. Bath was yellow with age and looked like it was installed when time began. Tea and coffee making facilities in the room were adequate but the containers for the sachets of coffee and tea were very unclean and looked as if they are never rinsed out. There were cigarette burns and stains on the curtains. In general I was really disappointed. We had stayed here about 20 years ago and this is a beautiful hotel with chandeliers and grand decor downstairs. The place just looked neglected and run into the ground with minimal staff, very basic cleanliness and no recent refurbishment.
GGuest UserPleasant Stay with a Few Shortcomings
My stay at the hotel it had its pros and cons. On the positive side, the staff were incredibly friendly and welcoming, which made my experience more enjoyable. Additionally, the complimentary breakfast was outstanding and a great way to start the day.
However, I encountered a couple of issues during my stay. While the room appeared clean overall, the linen had an unpleasant smell, which was off-putting. Furthermore, some areas seemed to be neglected in terms of cleanliness.
Despite these issues, the hotel has potential, and I believe addressing these concerns would significantly improve the guest experience. I would give my stay a rating of 3 to 4 stars, as the friendly staff and delicious breakfast were notable highlights.
GGuest UserWe booked Standard room and very nice. It was spacious, newly renovated and bathroom was large. The reception is inside a bar and had hard time to see from outside. Maybe can improve to add some direction from outside. Overall, room was good. I got about 99 euros for saturday night. Price might change depending on date.
GGuest UserWe stayed here the night before creamfeilds I will start with the good points .. Staff 10/10 so helpful and very good customer services skills.. cleanliness was top notch, the breakfast was plentiful, the mattress in the bed room was actually one of the most comfortable hotel mattresses I have stayed on and I was thinking we would get a lovely nights rest before our festival but on to the bad points. we had the worst nights sleep of our lives our room was facing the road. Now this road is busy throughout the whole of the night. It is non stop, you can hear every car, every lorry, every motor bike, every horn every engine zooming past all throughout the whole night ! We barely slept a wink !! We was shattered the next day. We told the staff the manager said to go through the app we booked on and we can get 20% back as they would of gave us a free breakfast for our trouble but we had already bought one . The manager and receptionist were so lovely. They do know this is an issue and have been trying to get something implemented from the company to resolve this issue as it’s not just us who have complained about this .. and unfortunately I would not stay here again until the issue is resolved and they got the triple glazing windows to reduce noise otherwise I would much rather book another hotel without the noise issues so I could get a good nights rest ..
RrohachyIt was a nice stay. comfortable
pros: service- helpful trainee at desk got me a dental kit and brought to room. I also forgot my shaving foam and comb but they didn’t have these avaiilable
breakfast: sensible not spectacular. Id like individual yoghurt pots and more fruits.maybe marmite?
Food was on high turnover at busy times so can be a wait to get tables cleaned
gym: ok-
cons: bedside table very dusty see pictures
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