That was my garden view I booked, is that even a garden??. Didn’t have any slippers in my room & to have a robe it is a 1,000 MAD deposit? in all my travelling that is on unheard off to me. Should have stated that on there amenities. I’ve stayed at multiple 5 start hotels this was unheard of to me. Also if you want to bring in a McDonald’s forget about it the security will stop you from bringing it into the hotel. Not only me but other guest too was stopped. Should have these rules stated while booking to save us the embarrassment.
Other than that the stay there was amazing, breakfast amazing but was let down by the issues mentioned.
Our stay was very pleasant. Location was excellent with a lot to eat and do within walking distance. The staff were courteous and helpful and breakfast was varied and delicious. Would recommend and stay again.
The hotel is beautiful. The rooms are comfortable and the staff are exceptional in every way. professional and very helpful. We will book to.stay here again.
It was all right, it was a pity that the rooms did not indicate the direction of prayer, and unfortunately no clothes of prayer, and for the rest, everything was perfect.
With a stay at Atlas Castle Marrakech in Ghmate, you'll be 2.3 mi (3.6 km) from Anima Garden and 15.4 mi (24.8 km) from Avenue Mohamed VI. This family-friendly hotel is 18.9 mi (30.4 km) from Menara Mall and 19.2 mi (30.9 km) from Jemaa el-Fnaa.
Pamper yourself with onsite massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools and a health club. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands. Getting to nearby attractions is a breeze with the area shuttle (surcharge) that operates within 5 kilometers.
Grab a bite to eat at one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Wrap up your day with a drink at the bar/lounge. A complimentary continental breakfast is served daily from 8:00 AM to 10:30 AM.
Featured amenities include complimentary wired internet access, dry cleaning/laundry services, and a 24-hour front desk. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a ferry terminal shuttle.
Make yourself at home in one of the 7 air-conditioned rooms featuring minibars and Smart televisions. Your memory foam bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have designer toiletries and hair dryers.
The riad is beautiful, with a lovely rooftop terrace. The breakfast was not only plentiful but also delicious, and the customer service was even better. They welcomed us late without any problem, and the following day they let us leave our backpacks all day without any fuss; on the contrary, they were very kind. A 10/10 riad, and a special mention to Hassan, who was incredibly kind to us.
Great service - friendly staff, tea on arrival, baggage delivered to room
Room was a very good size, super comfy bed, little balcony, decor was a bit tired but nothing major
Facilities were great - spa was amazing, pool area was chilled, private beach was really nice to relax on
Location was 10 minutes walk to the medina, beach was across the street
The hotel is very beautiful, with a large pool.
The near airport but the passage of the aircraft that overflies the hotel was not a concern.
Beautiful room with comfortable bed
Various breakfast buffet
Hot and pleasant staff
Location 10 minutes by taxi from Jemaa Elf Na Square
I had a wonderful day at Riad Africa. From the moment I entered the hotel, I was treated like a VIP guest. I got to enjoy breakfast on the rooftop while I was waiting for my room, which is a very enjoyable place to spend your mornings afternoons or evenings. I feel like I had real connections with the staff, who are always warm and accommodating. The location is great, an off alley not far from the main arteries of the city, so it’s quiet and secluded. I had the super cozy budget room for a few nights, which I had all the amenities, and was indeed quite cozy. Overall, it was great value for the service, facilities and location. Thank you for a great day.
I had a wonderful stay at Kech Boutique Hotel & Spa. The staff went above and beyond to make us feel comfortable, especially with my baby — they were so kind, attentive, and made everything easy for us. The spa was a real highlight: peaceful, professional, and exactly what I needed to relax. Everyone we met was warm, welcoming, and genuinely friendly. Highly recommended for families and anyone looking for comfort with a personal touch.
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GGuest UserThat was my garden view I booked, is that even a garden??. Didn’t have any slippers in my room & to have a robe it is a 1,000 MAD deposit? in all my travelling that is on unheard off to me. Should have stated that on there amenities. I’ve stayed at multiple 5 start hotels this was unheard of to me. Also if you want to bring in a McDonald’s forget about it the security will stop you from bringing it into the hotel. Not only me but other guest too was stopped. Should have these rules stated while booking to save us the embarrassment.
Other than that the stay there was amazing, breakfast amazing but was let down by the issues mentioned.
GGuest UserThis is a very worthwhile hotel. It can be said to be the highlight of the entire trip to Morocco. Each room is an independent Riad courtyard. The service is friendly but not overly enthusiastic. Except for the average food, the environment can be said to be impeccable. Marrakech is actually quite dirty and messy as a whole. The inside and outside of the hotel can be said to be two different worlds. If I come to Marrakech next time, I will still consider staying here!
MMötley NüFCFirst off, the location was great, a lot of choice for breakfast, nice swimming pool and big/clean room. Most of the staff were actually very helpful, just the last night left a sour taste in my mouth.
I would highly recommend this hotel, but believe some staff should know better what other parts of the hotel were doing and how to speak to guests. Technically, a solo traveller, but my friend was staying in another room. Every day we were given 1 large complementary bottle or water and 2 small bottles.
However, on the final night, my friend received, but I didn’t. This was fine and I just politely mentioned it to reception. Bearing in mind there’s not many local shops to get water from, I was glad when I was told this would be rectified.
1 tiny bottle was left in my room, so I rang reception to explain, this is where things got a bit rude and I was surprised at having to ‘fight’ for a bottle of water - especially because this isn’t a cheap hotel. I was redirected to room service, who tried to charge me and then said it’s a housekeeping issue. Then spoke to reception again and then basically called me a liar when I said that I’d had free complimentary water every day.
The lack of water didn’t really bother me, it was that I was sent around in circles and then rudely told I was wrong, even when I pointed out that I’d received water 3-days in a row. After about an hour trying, and very very thirsty, housekeeping - who were very friendly btw - dropped off 4 small bottles of water. If it were a housekeeping issue, I could’ve been told this from the start and there wouldn’t have been an issue.
All that being said, I actually really enjoyed my stay at the hotel and in Marrakech itself.
GGuest UserIt is located right next to the sea and Madina. The restaurant offers a nice view and serves very nice food. The hotel is family-owned and the owners make great efforts to ensure guests have a pleasant stay. The only downside is that the air conditioning is very noisy and the auto stop-start feature wakes you up all night. Additionally, the bathroom needs updating, and guests have to carry their bags to the first floor reception.
BBellinisThe check-in process was good for customer service, but my room experience was terrible. I booked a superior suite, but I ended up with a regular room. I was informed that the person who was supposed to be in the room decided to stay another day. When I checked online, I found that the room was still available for reservation. The next day, when I asked to switch to my reserved room, I was told that it was booked again and that I should check back in line. Surprisingly, the same room was still available for reservation. I feel like they were scamming people by booking a suite at a higher price and then giving them a cheaper room.
The night crew member was very friendly and informed me that the manager was traveling. However, I don’t understand who is responsible for managing the website and ensuring that the correct room is posted when it’s available. I tried to contact them via phone and email, but nothing happened. I hope that Trip guide and the hotel will take responsibility for their actions and make sure that this doesn’t happen to other customers. I could have booked a different suite that had a similar aesthetic to what I was looking for, but I couldn’t even cancel the reservation. There should be a system in place for booking a specific room, and if the room is not available, the customer should receive an automatic refund. It’s their job to figure out when the room is available and what type of room it is. Additionally, the room had a bunch of knickknacks, and the table, wall, and bottom of the table were all chipped, cracked.
GGuest UserPlace is nice and clean, staff was also very helpful.
However, do note that the address is not the actual address of the riad. I am travelling alone, and only booked this riad because it was right beside where my friends are staying. I only found out when I arrive that it is a 4-5mins walk from the actual address stated on trip.com. Which was very misleading and they should update the correct address. Kudos to the staff who was very nice to walk me out many times, as I prefer to have someone walk me in the early mornings, and at night. Provided water, and also very helpful and friendly.
Another issue I had was that I arranged an airport transport to pick me from the airport, and was told the driver will be carrying the hotel sign with my name. I could not find the driver and panicked, again because I was travelling alone. I had to call the riad to realise that the driver was not carrying the correct sign, but another name similar to Riad Dar Massai, and did not have my name on it. Which was honestly impossible for me to recognise which is my driver. The sign should be made clear to guest first time in Marrakesh to just show ”RIAD DAR MASSAI + name of guest”.
Finally, the aircon was great, but blankets were really thin. I know they provided extra blankets but I did not use it. So I am very cold at night.
Apart from the few drawbacks, it is overall a beautifully designed Riad, I actually really loved the interior architecture, and the rooms are clean and spacious, showers are hot and nice.
GGuest UserStayed at Riad Mama for 5 days and 4 nights, and it was an unforgettable experience.
The riad itself is beautiful and tastefully decorated, but what truly made the stay exceptional were the people and their outstanding service. Dunya went above and beyond, helping me with my large luggage to the lobby and keeping my room spotless at all times. Farid prepared Moroccan tea for me on my first night on the rooftop and generously shared great restaurant recommendations. Nour, the director, and her sister greeted me with warm smiles every time they saw me and provided truly fantastic service.
They offered warm, genuine hospitality and consistently went the extra mile to make sure I was comfortable and well taken care of. I genuinely felt like a welcomed guest rather than a tourist. When I unfortunately had food poisoning on my second day and didn’t leave my room at all, they noticed and checked on me to make sure I was okay. That level of care meant so much to me. Lastly, the riad itself is literally just 2–4 minutes away from Jemaa el-Fnaa and the Medina, which made getting around incredibly easy. I would definitely come back again without hesitation. Thank you Riad Mama! I can’t recommend Riad Mama enough this is hospitality at its finest. The rooftop view facing Koutoubia mosque.
GGuest UserVery dissatisfied with the hotel's service. After I checked out, I found that my important medicine was forgotten in the hotel room. I called the hotel to help express it to Rabat. The hotel said no. I could contact my own contacts to get it. How can I operate as an exotic tourist? I am staying in a hotel just hoping to get help from a hotel in a foreign country.
MmoraleswI spent a couple of nights with my wife after doing a country tour. So, the trip was to relax. The place itself and owner were very polite, breakfast was great. But there is always a but. When I booked, the main thing was parking. The description showed parking and that is incorrect. You have to park outside the medina and pay for it (US$5-7/night), then you need to hire a cart person to take your luggage into the hotel (unless you don't kind carrying yourself) About US$2. Since the place was to sleep and relax for a couple night, unfortunately the open floor design spread any sound from the bottom floor to the entire bldg, so if someone wakes up at 6am, for sure you will wake up as well. The site shows handicap accessible. I am not sure if there are rooms on the bottom floor, but you need to climb stairs for the other rooms, no elevator, so, not sure about accessibility. So, again, great location, wife (decorator) loved the decoration, but in my case, I just wanted to sleep in and rests after 2 weeks driving and the noise in the AM unfortunately did not help much. It is a small place so, if you have a family gathering and can occupy the 7-8 rooms, you will love it.
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