The checkin was frustrating, we had to wait in line and couldn’t check in because I couldn’t find my license which was no fault of theirs however once we found it we got back in line to check in and was told that the room was not ready so we walk out of line and received a text that the room was ready so we had to go and wait in line agaiin. We requested ground floor close to elevator because of issues. We realize that requests are not guaranteed but 4th floor way down the hall? This was our third stay with no previous issues We will not return to this hotel.
I and my husband had to stay there for some business. The room was clean and fully equipped. What I loved the most was the heated pool—it was amazing. The price was impressive. I will definitely go back again.
The staff were great and answered any questions I had. The room was clean and everything worked. The hotel does need upgrading. The safety locks on the door were missing and the hallway carpet needs replacing. I walked all four floors checking fire escape paths and for exercise. All the hand railings on the stairs were sticky and needed cleaned. Other wise the hotel was OK and for the price I couldn't complain. It was also quiet.
By far the staff at this hotel was so much more helpful and welcoming than any hotel I have ever previously stayed in. Good night staff was so friendly and willing to help answer questions. Good morning staff and breakfast stuff we're constantly checking on customers and making sure everyone had what they needed and were taken care of. Our room on the third floor was huge, spacious, included two giant Riverview windows, and was cleaner than any hotel I've stayed in previously. Lastly, I have to mention that the breakfast buffet was more delicious and larger than any breakfast buffet of other hotels. We stayed for one night, myself, my boyfriend, and my 6-year-old son. Not a single complaint and I would recommend this hotel to anyone looking to stay in the downtown Evansville area!!
This hotel has price advantage and also the room is clean. Nearby this hotel, there are several restaurants in a walking distance. The only flew for this trip is, when we arrived the hotel and the front desk staff told me only one room booking can be found. My booking is not located in her computer. In fight back and fro for about 10-20 minutes, she suggest to open up a new reservation for me to solve the problem. Anyway, for me as a quick traveller, it is the only solution at that point. After a while, at about mid-night, there is a chance for us to go outside and passing through the front desk again, another staff ask us if we still have another person to come in late. It is strange, we just have booked 2 rooms and so we try to understand what happen, finally, we found the said person is me! That's means the record is actually in the computer but don't know why the first staff cannot find it out.
102 reviews
7.4/10
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