Overall it's OK, but it really doesn't meet the five-star standard. It's relatively old, the location is good, the service is generally OK, but it doesn't meet the five-star standard. I stayed for 9 days, and the housekeeping sometimes knocked on the door at 9 or 10 in the morning. Fortunately, I was awake. I had to check out today. The housekeeping knocked on the door at 9 o'clock, but I was still asleep. Then I hung a sign at the door saying ”Do Not Disturb”. They knocked on the door again and asked what time to check out, but I had already told the front desk about the delayed check-out. I feel that their links are flawed. Some staff feel that they are enthusiastic and enthusiastic about their work, and they will answer questions in a timely manner, but some do feel that their attitude is casual.
The lobby is well decorated, and the rooms are average.
The room was clean, but the building was old. Due to unexpected early flight changes, I needed to talk to the front desk to reschedule the shuttle request, but no one was available at the front desk for about 40 minutes to an hour. At 4 AM, I had to physically go to the front entrance to wait for the shuttle driver to inform him of the change.. Price was reasonable comparing other hotels in town.
Booked this for my son's trip. It's very close to his classmate's school, with convenient parking. The breakfast was very good and my son was very satisfied.
This motel was a bit more than expected, the room was very spacious, but there was a chair missing and we had to stand and eat. The front desk service was very good, when we said that we wanted to stay for one night, we were told that the room was full. Simple breakfast provided but had to bring back to the room to eat as there were no tables and chairs for dining. Overall quite satisfactory.
One stop on the Ivy League tour is in the hotel. The location of this university is really remote. There is nothing around. You can eat and drink there. I paid extra for breakfast, which was not good. It is not as good as the lobby bar. There are free coffee and cookies.
It was a great stay, hotel location is great, near to the falls. Room was big and looks like recently renovated, so all clean and nice. There are multiple restaurants and gaming arcades in the building. Couldn’t ask for more
Hotels in the United States are generally old, so don't care about the old and the new. The hotel room is large, it is a suite, with a bathtub, a living room, and a kitchenette. There is free breakfast (although Trip.com shows that there is no breakfast), I heard that there is a free dinner (haven't tried it, you can ask).
The room is big and the location is good. You can walk to Niagara Falls. The breakfast is not a buffet, so you can't eat enough and it's not tasty. The check-in cookies are sweet and warm. Parking is very convenient. The price has increased from $16.2!
The air conditioning in the room is not good, it is very cold in winter, and the air conditioning is very loud. The sound insulation of the room is not very good, and the sound of talking in the next room is very clear.
The air conditioning of the room is not good, it is very cold in winter, and the air conditioning is very loud. The sound insulation of the room is not very good, and the voice of the next room is very clear.
Great
118 reviews
9.0/10
Price from
NZD 171
per night
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8.9/10
Very Good
GGuest UserVery friendly and helpful staff. Rooms are decent sized with amenities. The restaurant onsite offers convenient options for food and drinks. Easy access to Grand Central and subway lines. Will stay again!
GGuest UserThe hotel was amazing the location was also good. The only thing was I there was no room service with a 22month old rooms service is always a good shout. We required milk for the baby and the receptionist said we don’t do this service. The lifts were very tight and of course busy so with a stroller it was always a hit & miss when you can get into the lift. The cleaniness and staff were very pleasant and professional. I would recommend this hotel to other visitors and will stay here again.
AAnchengThe toilet had leaks issue (the room in level 48). Called hotel to fix it but the first engineer was not able to find the issue. The second engineer was able to find the issue but we were leaving New York on the same day. The leak from the toilet is quite gross.
Called hotel for help for the toilet leak issue but one of people took the call just ignore the request (he did not take an action but he said he will )
AAcaciaFilmsIt was a night stay before my flight and the front desk people are telling pretty nice!
My room it seems to be bigger but divided by a white door to make more room, I can hear the people next door very clear and the divide door can actually be opened…..
The shower water was finicky and I couldn’t figure out how to use it but the front desk said you need to open both the faucet and the shower faucet to get hot water!
It was a nice room overall, overlooking the airport!
Nn2hx!Just say it. . 1. In addition to the room fee, you have to pay an additional resort tax and a compulsory $55 access fee, which includes the lobby lounge and a water dispenser room, which means that it costs $55 to drink water. 2. This fee does not include the rooftop bar, which cannot be visited for free, and requires a minimum consumption of US$500 on weekends. 3. The app mobile phone room card advertised by the hotel cannot be used at all. 4. There is not much difference between the room types of high floors and low floors. Only the penthouse suite and the bar with a minimum consumption of 500 have this view. 5. The decoration is very good, which is higher than the average level of dirty carpets in New York. Those who dislike carpets can come here. 6. It says on the website that it takes 7 days for the deposit to be refunded when using a foreign credit card. In fact, it has not been refunded at all after a month. . .
GGuest UserI stayed at the Westin Grand Central for a day and service and cleanliness was below standard, so I moved to Hyatt Grand Central for 3 nights. The location was very convenient as it’s right at the top (adjacent) to the Grand Central station. The area was full of restaurants and tourists must visit places - Summit, Empire State Building, Time Square etc. In the hotel, there was a lounge on 16/F which was a good deal especially for a family as it offered continental bfast, snacks, coffee, tea and soft drinks and its charged on a per room bases. The staff at the reception and the concierge were friendly and attentive with the usual Hyatt experiences. I will return in my next visit.
GGuest UserThis is your no frills place for a place to lay your head. It was relatively clean, had all the necessary amenities, adequate breakfast, housekeeping. I would definitely stay here again. It gets the job done a peaceful rest without breaking the bank. The room had a slight odor not sure what it was but maybe they should do a deep clean to all the rooms and bathrooms. It could be just the one I was in. The toilet seat wasn’t cleaned that well but I survived.
AAiMeiLiThe location is good , a few seconds walk to Wall Street , Broadway street, Trinity church, the charging bull , the subway station 10 seconds walk , the pier 11 to Brooklyn was very close , in a nutshell worth to book for the location.
I was shocked that the hotel doesn’t provide simple things like toothbrushes and paste and comb or cups , no kettle , no robes, no mini fridge, no iron, nothing. No water in the hotel . These are basic things especially for a 4 star hotel . If people stay for 1 night it’s not important but if u book it for 7 nights, u need to have some coffee or tea or hot water if u feel cold or wanna get some warm water u don’t have it . The reception had some hot water but the elevators were always busy so it’s a headache. Also the neighbors were very noisy , the walls were not blocking the sound. I could hear them using the bathroom.
Hotel near Wall Street/Financial District, New York
Price per night from:NZD 296
8.2/10
Very Good
GGuest UserThere’s this one guy there. (Not the manager)He’s the face and joy of the hotel. Very helpful and thoughtful. Because of him, i stay there whenever i come to nyc.
MMagicMilesThis was the worst experience I’ve ever had at a Holiday Inn! I usually choose this hotel chain for its service quality, but this stay was incredibly disappointing.
I booked a Standard King Size room for two nights. When I checked-in at night, I received my key card and went to my room, only to find that it was a basement room with just a tiny window, not the large window room I had booked. I immediately went back to the Front Desk to request the correct room, but the staff told me that it was already full and only this room was available.
I asked why they didn’t hold the room I had booked since I should be getting what I paid for. Their response? ”Because you arrived at night.” This excuse made no sense at all! Then, another staff member (curly hair) walked over, mumbled complaints, showed an upset attitude, and finally said she would move me to a new room—but only for one night. The next day, I had to move back to the standard room. The way she handled the situation was extremely unprofessional. A staff member should never complain or show frustration in front of guests!
The next morning, my husband and I brought our luggage down and returned our key card as instructed. However, a different staff member told me that I could actually stay in the same room. So, I placed my luggage back in the room again and went out for the day. Before leaving, I specifically informed housekeeping to clean the room.
When I returned that night, I couldn’t access my room. After going back to the Front Desk, the staff told me that the room I originally booked was full, meaning I had to stay in the same room again. Worst of all, when I finally got back inside, the room had not been cleaned at all, even though I had requested it in advance!
Overall, this was the worst Holiday Inn experience I’ve ever had. The management was disorganized. This stay completely changed my perception of the Holiday Inn brand. I would never recommend this hotel!
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