Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Very Good
113 reviews
8.8/10
1 night
From US$119
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Travelers Reviews of South Carolina Hotels
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8,0/10
Very Good
AAlexa1162We slept in everyday, so cleaning never managed to get in our room. The floor was filthy after the first day from sand and silt.
The bathroom either didn’t have a fan or it was tied to one of the lights and was broken. The room was constantly humid and our swimsuits never really dried.
The public areas were clean and well kept. There were a lot of families, most of whom were great. Eating breakfast to the sound of a girl being beat by her younger brother with a stick wasn’t fun on that one day though.
The location was a two block walk from the beach and was quite close. Mostly what you’re paying for here is the location.
AAnonymous UserWe were so pleased with excellent service, cleanliness, and location of the establishment. The breakfast is self serve. It would be nice to offer a little more to eat. We would stay there again.
GGuest UserThis hotel is clean and the staff provides great service. Unfortunately, each room has a de-humidifier which can't be switched off and is quite loud, especially during the night. Bring ear plugs!
GGuest UserI was super pleased with our stay! We got a very reasonable price on our stay so I was a little nervous to see the place and I was so very happy we chose to stay here! The staff was great, the hotel was clean, and the location couldn’t have been better! The only complaint we had was the elevator took forever and was not air conditioned so we used the steps which the stairwells are also not air conditioned. They had maintenance people painting rooms and doors keeping the place looking nice so they definitely care about the look and they guests so hopefully they can help this in the near future… I looked at a crazy about of places before we booked and I read reviews on every single one so I hope to help someone else with reassurance that this is a great place to stay! 5 stars!
GGuest UserWe enjoyed one night at this gorgeous hotel! This was a quick holiday getaway for myself and my teen daughters. The hotel facilities are top notch with beautiful decor and amazing views and location. We enjoyed the pianist in the lobby, drink up check in, easy valet service and storage of luggage while we walked around downtown before leaving. The staff were overall extremely friendly with only a few exceptions that were just mediocre. The room had lots of seating which was nice as well as soft blankets on the bottom of the beds, although the blankets looked as if they needed a wash with some spots of things so unfortunately could not use. We enjoyed hanging out by the fireplace and being able to walk to the beautiful scenery of the river, great shopping, and food options such as Gather GVL food hall and ice cream at Marble Slab. And I was thrilled the cute little holiday market right outside the hotel was open for us to shop around and grab some great smelling holiday candles. Breakfast at Between the Trees was amazing - highly recommend the omelets and blueberry pancakes!
GGuest UserWhen we arrived at the hotel and checked in. We enquired about the breakfast which was included in the booking. We were suprised to find out that there wasn't actually a breakfast. You got this card, and every morning you could pick out one item out of their ”supermarket”. The ”supermarket” was basically a minifridge and freezer, and a couple of shelves. Here you could find little cups of icecream, frozen minipizza, water, cola, and things like crisps and m&m's. This is hardly a breakfast. And you could only take one item, not even a drink and a snack. We said that this was not what we expected when we made the booking with breakfast included.
The receptionist didn't even apologize just stated that the information on the website was old from 2021 and that they hadn't gotten around to changing it.
We decided on this hotel because the breakfast was included. It was a pretty expensive booking. With over 400 dollars per night you would expect at least and nice breakfast or apologies and compensation.
At the end we just took a bottle of water in the morning and had breakfast elsewhere.
GGuest UserThe temperature controlled two rooms which was very uncomfortable and inconvenient. The unit made very loud noises at 2:00 am and would not shut off. I had to turn the power off at the source to turn the unit off to allow me to sleep in peace. The following morning went to the manager and was told he couldn’t switch my room because the hotel was sold out. That same afternoon I contacted the manager again to advise the unit was making the LOUD noise again and the room was very cold. This time he changed the room. In the new room experienced the same issue. I unit controlled both rooms making my room temperature 63 which was very uncomfortable, I had to tumors on the oven to warm the room to a comfortable temperature. This trip was very stressful and the manager didn’t try to accommodate until I threatened to call corporate. Poor customer service and bad heating/cooling set up. This needs to be fixed because everyone was complaining about the temperature in their rooms. I won’t return here again.
GGuest UserAverage stay with some areas that need improvement
Overall, my stay was okay, but there were several areas that could be improved. The room was not as clean as I expected. I found dust on the floor and on the bedding, and there was also a strand of hair on the blanket. The bathroom, however, was clean, and all the necessary amenities were provided. The hot water also worked well.
The staff seemed somewhat confused and not very organized during my stay, which made the service feel less professional.
The breakfast was acceptable, but there was nothing particularly special or memorable about it.
One thing that made me feel uncomfortable was the parking situation. There was a sign stating “Parking at your own risk,” which made me concerned about the safety of my vehicle while staying at the hotel.
Overall, the hotel has some positives, especially the clean bathroom and basic amenities, but cleanliness, staff service, and parking security could definitely be improved.
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