GGuest UserWhen we arrived, it was a little difficult to find the building, because there was no sign of Lucky Hostel in the lobby. However a very persistent man outside, insisted that the building with sign “El otel”, is the correct building. We trust him and we entered. Another problem, it looked like to use the elevator to 4th floor, we must have access card. We wait for about 5 minutes and fortunately there was a man came down, and we asked his help to tap on the elevator using his card. Other than that, my husband & I were happy to stay in this hostel. Our room was so big and with sofa too!! Staff were very kind and helpful. Breakfast was good. Hot shower was very pleasant in cold morning. And we were very happy that the staff allow us to put our luggage while we were away to Luxor. We stay for total of 4 nights and we were allowed again to put our luggage while we went shopping, because our flight was in the middle of the night.
GGuest UserThe front desk staff's English was excellent, allowing for fluent communication. They were also very enthusiastic about helping me exchange Egyptian pounds and recommended local specialty restaurants. When they found out I hadn't bought a SIM card, they even looked up a SIM card seller on Google Maps for me.
GGuest UserThe apartment is located in a high-end residential area, with CFC Mall nearby. It is convenient and comfortable to live in, and the security is strict.
The room has 2 bedrooms, 3 bathrooms, 2 living rooms and 1 kitchen. It is OK for 3 people on business trips. The facilities are complete and easy to use. Cleaners come to clean every other day.
It should be noted that the apartment assists in self-service check-in and check-out online. There is no front desk/warehouse to store luggage. Friends who have this need should be cautious. Moreover, the contact number left on Ctrip is not accessible. The actual contact number is another phone number. I suggest that the apartment should improve these two points. When checking in this time, I couldn’t contact the apartment to confirm whether I could check in earlier than 3 pm (at least 10 calls were made). I didn’t know that the apartment had no front desk and could not store luggage. I went there in advance and waited for 5 hours. It was still the security team that was more flexible to help check the luggage and let us go to eat. Otherwise, I really have to write a big bad review. I hope the apartment can improve this point: either emphasize on Ctrip that there is no storage service and ensure that the service phone can be contacted, or open a storage service.
Except that the check-in was very unpleasant, everything was OK during the stay. The customer service staff basically responded within half an hour, with high efficiency, and convenient check-out.
싸싸이다ღ’ᴗ‘ღ It was the first accommodation on a trip with a child. I had to check in early due to flight time, but it took more than an hour to check in. The speed and response to check in were a bit insufficient. Drinks ordered in the lobby were provided free of charge during check-in. The carpet in the hotel was stained and dirty. The service was generally okay, and I didn't like the cleanliness of the hotel. It was nice to have an ATM machine next to the reception on the first floor. Room service is generally okay, and it's just that for Korean tastes. The location is close to the city, but it's not easy to walk to Tahrir Square. Because you have to cross the big street.
LLeyla JarufeThe hotel is amazing. The bedroom is beautiful. The staff is very friendly and helpful. The views from the fourth floor are incredible. Great location. Excellent value.
YYousef AlshaerWar alles in Ordnung. Wir waren nur zum schlafen da und so war das Konzept vom Unterkunft. Aber alles gut und reibungslos gelaufen. Danke
GGuest User#性价比高##清洁卫生##交通便利##服务周到##fully equipped##环境好#Very happy to share this hotel, and the boss~Emad.Abeer is very nice people, friendly and helping, enjoy living in the hotel~cool. A hotel worth staying in, the boss is particularly good, helpful, breakfast, the price is very affordable, the cheapest one nearby, there is a local style ~ In short, will not regret 😄
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