Pet Friendly Hotels in Zagreb County, Croatia

Everything was good except for the fact that the only reason we booked the hotel was because of the outdoor pool on the top floor, since it’s the only one of its kind in Zagreb. Nowhere did it say that the pool would be closed when we made the booking. What compensation did we receive? Access to a pool at another hotel. The problem was that those pools were indoors. After several complaints and calls to Trip.com, we received 15% of the booking fee back. In my opinion, that was not sufficient, but it is what it is. Everything else was fine.

One Rude Staff Member Ruined an Otherwise Decent Stay I stayed at Esplanade Zagreb Hotel with high expectations given its historic prestige, but one employee’s unprofessional behavior significantly tarnished my experience. Upon arrival, I mistakenly entered the hotel’s parking area as the parking gate opened. After realizing the error, I proceeded to the lobby, completed check-in, and moved my car to the designated drop-off zone for valet service. At this point, a parking attendant aggressively confronted me—hands on hips, speaking in a condescending tone, and demanding how I’d accessed the area. His demeanor was more suited to scolding a trespasser than addressing a paying guest. To be fair, the front desk and concierge staff were perfectly polite and efficient. Had I not encountered this particular employee, my overall impression would have been positive. But for a hotel branding itself as a luxury establishment, even one hostile interaction is unacceptable. A guest’s entire perception can be undone by a single moment of poor service. The incident casts doubt on the hotel’s training standards. Why does such a disparity in staff attitudes exist? I hope management addresses this, as no amount of century-old tradition excuses rudeness. Until then, I’d hesitate to return or recommend Esplanade Zagreb without caution.

The hotel is in a very good location, right next to the city center square and below the Red Umbrella Market! The room is very cozy, the shower water is very fast and comfortable, the breakfast is simple but filling, the waitress is a beautiful girl, very gentle and has a good attitude. The only drawback is that it is difficult to find. I walked around the building several times in the middle of the night and finally found the small sign at the door (Figure 1). After getting the key from the key box, I went in and there was another sign on the second glass door (Figure 2). Then I took the elevator to the 3rd floor and entered by pressing the electronic code.

Cosy, boutique -style hotel decorated with whimsical touches. Friendly staff, free and fast Wi-Fi, good water pressure and a small basement gym. Limited, though adequate breakfast buffet selection. My room's mattress showed its age as it was sagging to one side. Staff were prompt in retrieving lost property and posting to my next destination. As Zagreb is a compact city, the hotel is within easy walking distance to all major attractions, with convenience stores at the doorstep and the central train station 2 blocks away.

This wonderful hotel is right in the center of old Zagreb.  Everything is within walking distance.....restaurants abound, flower market and food markets, shops, the trolley for transportation is close by, and many museums, churches, government buildings, parks and Historic sites.  The Hotel Dubrovnik is clean, light rooms, comfy beds, and a sumptuous breakfast!  We thoroughly enjoyed our stay.

Really enjoyed my stay at The Westin Zagreb. The room was comfy and had everything I needed, plus a nice view of the city. Staff were super helpful and friendly, and the breakfast was tasty with lots of options. The location’s great – easy walk to the main sights. Would definitely stay here again!

spotlessly clean room and quite large. The hotel is close to the city's attractions and we went walking because our motto is ”walking a city you feel its rhythm”. The staff are excellent professionals! The hotel really relaxed us as it was a stop on our trip. The only ”complaint” was the towels in the bathroom which were not soft and fluffy to please you in the bath. It doesn't matter!! it's their design that way!!!!!

Great hotel situated in a really good part of Zagreb. The staff are very nice and there is also a good selection of facilities available to use too

Excellent hotel, just steps from lines 2 and 6, which take you to the city center in 10 minutes. Comfortable rooms, top-floor pool with spa. Delicious continental breakfast.

The hote is an excellent location in central Zagreb. The rooms facing the street are really large and quite nice. There is a nice roof-top patio with views of some of the sites of the city. The breakfast was excellent. I appreciate that the staff were polite, responsive, and helpful. I would stay there again.