AAoliweierfengzhijinglingExceeded all expectations! I thought a hotel in an old building would be run-down, but the room was beautifully renovated. It was small but had everything you needed and was very comfortable.
The lady at the front desk was incredibly helpful. She let us check in early as soon as a room was available, and answered all our questions throughout our stay.
The breakfast room offers stunning views of Florence, with the cathedral dome and swifts that have migrated back from Africa after winter flying by the window.
GGuest UserI had a very pleasant stay at this hotel and overall it was a great experience. One of the best things about it was the location. It was very convenient and made it easy to get around, whether for sightseeing, shopping, or finding places to eat. Everything I needed was close by, and the area felt lively and accessible, which made the trip much more enjoyable.
Another thing that stood out was the cleanliness of the hotel. The room was very clean when I arrived, and it was clear that the hotel takes good care of its facilities. The bed was comfortable, the bathroom was spotless, and the common areas were also well maintained. A clean and tidy environment always makes a big difference, and it definitely helped me feel comfortable and relaxed during my stay.
The staff were also one of the highlights. Everyone I spoke to was polite, friendly, and very helpful. They were happy to answer questions, offer assistance, and make sure guests felt welcome. Their positive attitude created a warm atmosphere and added a personal touch to the whole experience. It is always nice to stay somewhere that values good service, and the staff here really helped make the visit smooth and enjoyable.
I also appreciated the local recommendations provided by the staff. They suggested nearby restaurants, cafés, and places to visit, which helped me experience more of the area beyond the usual tourist spots. Their advice was useful and showed that they genuinely wanted guests to have a good time, not just at the hotel but in the surrounding neighborhood as well.
Overall, I would recommend this hotel to anyone looking for a comfortable and convenient place to stay. With its excellent location, high standards of cleanliness, and kind, helpful staff, it offers a very positive experience. I would definitely consider staying here again in the future.
DDoudougoudoudouI stayed at two hotels in Florence, and this one was a standard, convenient hotel. However, the room was too small, and the breakfast was very mediocre. I'd recommend the other guesthouse more, comparatively. Both are within a five-minute walk from the train station.
The pros are the excellent location, right next to a small square opposite the train station, so I never felt unsafe coming back late. It's also very close to all the attractions; just turn right out of the door and walk down the alley to find the Central Market and the Duomo. There's even a Chinese restaurant and a bubble tea shop downstairs.
格格Right next to the highway exit, the hotel has an internal parking lot. It is recommended for those who need to stay at THE MALL to take a rest. The Italian bed is too small, so I put the mattress on the ground for fear of falling under the bed. The restaurant environment is very good, but there is nothing to eat, coffee, milk, bread and the like
GGuest UserFirst off, great crew at the front desk. Whether it’s answering my calls requesting the ironing board, or calling a cab for me the day of my departure, they were always available and willing to help.
The issue is they might have overdone it in one instance when I put a note on the room door before leaving asking not to be disturbed and came back to see someone had gotten into my room, changed sheets and towels + “arranged” my stuff. Nice intention but got me confused looking for certain things.
The gym was also a little disappointing: tiny, very limited equipment and only fit for one person at a time. It’s really a space to do yoga and stretch, with one treadmill. But it helped nonetheless.
The real elephant in the room was the location. I found this hotel looking for a place in Florence and this is very misleading from the booking platforms. The city is Prato, there are no Ubers, public transit tricky to navigate (walk 10-15 minutes + take 2 buses and a train to get to Florence in a trip that totals 1h30 min on average) and taxis are rare + expensive (the cheapest I paid was 50€ for a 13 min trip to the airport). Not to mention most taxi drivers are clearly scamming you because they know you’re desperate, turning off their meters and asking you to pay cash.
Overall, not my most memorable experience and would only recommend if you’re staying in Prato. If you plan to visit Florence and are tempted to book a cheaper hotel north of the city, think twice.
GGuest UserThe staff was excellent, but the bathroom was poorly maintained (the toilet leaked, and the shower tray edges were dirty and poorly sealed). The room's interior soundproofing was terrible; we were woken up several times by noises from the hallway.
I wouldn't stay here again.
WWine1981There was a huge blunder by trip.com. Our reservation was not found. Nonetheless the gentleman at the front reception helped us out. It was stressful especially after driving up for so long into siena. Hotel location is abt 10-12 min walk into the main square. Parking within hotel is limited. There is a public parking just outside before entering the ZTL zone.
GGuest UserIt's not far from the train station, and the location is good. The room was quite clean.
There are no staff working here, so check-in is self-service. The signal reception is slow, the procedures are complicated, and it needs to be done online.
Because a city fee was required for check-in, they sent me a link via email asking me to enter my personal information. I paid via PayPal using my credit card information. After the trip, I discovered that my credit card had been fraudulently used. This was the only time I used this credit card to pay by entering my information during the entire trip.
While it's unclear how my information was leaked, or It may also be leaked through some free WiFi networks. I urge everyone to be careful when making payments. Use more secure payment methods.
GGuest UserThe location and the view is nice, but the location is very remote. Without a car you don't move from there. Parking for a bigger car is okay, if it isn't to low as the access to the car parking is on the hill. Access to swimming pool was fine, but to cold wheater to use it:-( The garden is treated well.
The room Camera Superior Montevettolini big an you have a table and kitchnet what it makes it to a superior. But the bathtowels are for this kind of B&B just funny.
The bathrooms is new renovated and works everything fine.
Not understandable is how a B&B Bed and Breakfast, sells me this room with a Breakfast rate and doesn't want to serve breakfast. They wanted to extra charge the breakfast with some real unrealistic dish prices.... So Trip.com confermed me with breakfast, the B&B told no breakfast. The solution was found by Trip.com with a refund. But that shouldn't be like that, my luck was that I was with my car there and could move anywhere to go and eat. A good coffee, a nice cornetto a little bit of cheese and ham, butter, yoghurt, fruit and cereals is a must for a B& Breakfast!
The price range after I now without breakfast is far to high, for End of September and for sure I won't recommend to go there for others. It was my first and last time at this place.
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