Wonderful service - guard and porter at the front, efficient front desk, upgraded to a Nile room.
Pool side was great with a view of the Nile, plenty of chairs and fresh towels, although bar staff sometimes a little slow on drink and food refills this could be forgiven
Buffet breakfast had a good selection including eggs made to order, staff very attentive
Dinner selection was OK but again great service
The service was excellent, but once a booking is confirmed, changing the dates is virtually impossible. They offer airport pickup, and both the restaurant and its service were great. While the room was small, the air conditioning, hot water, and bedding were quite comfortable. It would be perfect for solo travelers!
Seeing the low rating, I expected the place to be quite run-down, but it was actually very good. The room wasn't new but it was clean, tidy, and comfortable, with a nice view. The restaurant, in particular, was excellent value for money; definitely order à la carte instead of the buffet.
We had a nice stay, the Housekeeping staff are excellent.
Towels in the bathroom need to get rid because it is old.
Back of the bathroom door is a bit old and not cleaned.
guest relation Christine was not helpful until I called reception and asked about her name.
Reception staff need to be welcoming and friendly.
Our TV didn’t have a signal since arrival, I had to call reception every day a few times to sort it out.
It worked sometimes but was frustrating loosing signal while watching TV and have to ask reception to help. When it happened in the morning, I had to wait until 3pm when maintenance arrive.
Also the screen was blurry.
We had very good service in the restaurant .
the boat service is very good.
We were arranged to stay in a river view suite in a small house across the road from the hotel (in fact, there is no river view on the first floor). The room was relatively damp. We paid the price of a five-star hotel but lived in a county guesthouse with decoration standards. The overall feeling was that the premium was very high and there was no cost-effectiveness.
The hotel is located in a rather remote area, making it a good stopover for those driving. The breakfast was poor, with nothing particularly appealing. The water park was closed, and the surrounding environment was unpleasant. I wouldn't recommend it for families with children.
Okay, so the Basma Executive Club was really lovely. The service was genuinely great – everyone was so helpful and friendly, which made a big difference. The facilities were also top-notch. I especially enjoyed relaxing by the pool with its amazing view of the Nile, and the executive lounge was a nice perk. My room was comfortable and had a fantastic view too. Overall, it was a really pleasant and enjoyable stay in Aswan.
This is a very contradictory B&B hotel that I don't know if it is worth recommending. Its shortcomings and advantages are very prominent. It is suitable for Internet celebrities to make photos (the following photos are all original photos without retouching), but it is not suitable for anyone who has certain requirements for ”accommodation” itself. If you can find any cheap + clean + similar scenery alternative hotel, it is recommended to change it, but if it is just for taking pictures and scenery, it may be ranked at the top in Nubian Village.
First of all, you have to be able to tolerate:
1. The hotel price is not cost-effective in the peak season, and the B&B offers the price of a five-star hotel.
2. Poor room facilities, rough-style furniture and narrow rooms, worrying bed sheets, bathroom shower water overflowing and drainage is useless, no slippers, toothbrushes, hair dryers (phone front desk can provide).
3. The breakfast is self-service and extremely simple and unpalatable, unlike some people who commented on the set and inexplicably praised it.
4. Tolerate or pay more to continue to tolerate the complaints of the chartered driver to drive into Nubian Village, and then contact the hotel by yourself in the middle of the night to change to a three-wheeled motorcycle in the deserted and dark mountains for 15 minutes to doubt life and reach the mountaintop hotel.
5. Other prices are very unreasonable. We originally wanted to book dinner for the New Year's Eve party, but it cost 100 US dollars per person...
What did we get here?
1. The balcony of the room can see the unbeatable sunrise on the west bank of the Nile. We witnessed the first light of 2025 here at 6 am.
2. The various poses in the cultural buildings of the Nubian Village are very photogenic.
3. The desert next to the hotel is very photogenic.
4. A very special cultural experience of a group of tourists jumping up and down the mountain in a row of three-wheeled vehicles.
5. The hotel service staff is relatively friendly. Finally, it is explained that Egypt is not a country where tipping is allowed. Carrying luggage is a basic service of any hotel in their country. No one asked for tips during the entire stay.
super friendly staff, one of the reception, dina, was really friendly and happy to help with anything. she gave me her personal whatsapp number and i can just reach out for whatever needs i have and she is always happy to help
hotel itself is beautiful and comfortable to stay in
highly recommended
We booked two garden view rooms for our family trip. Hilariously, we checked in at 2:30 PM that day, then rushed to a scenic spot and dinner. When we returned to the hotel around 8:40 PM, our room key cards weren't even ready – incredibly inefficient. To make matters worse, there was no hot water in the rooms. The temperature had dropped significantly that day, and I was traveling with a 3-year-old and my 70-year-old mother. Both rooms had no hot water. I called the front desk, and they said they'd send someone, but we waited a good twenty minutes before a staff member finally arrived. It was clear the staff member wasn't trained; they couldn't speak English and immediately used their dirty hands to touch all the bath towels in the room. Then they just said ”five minutes” and left. We waited another ten-plus minutes with the child, and still no news. I had no choice but to call the front desk again and ask for a room change. I was told the hotel was fully booked. Desperate, I contacted Ctrip, and their overseas specialist spent a long time negotiating before the hotel finally agreed to a room change. However, by then it was past 10 PM, and our child couldn't stay up any longer. We had no choice but to give the child a quick wash and put them to bed. I've never encountered such a poorly managed hotel. I have no idea how it got a 4.9 rating. Also, the hotel's advertised free airport shuttle service is only available at 4 AM and 6 PM; all other times are chargeable. I'm writing this to save others from making the same mistake! We chose this hotel because it's part of the MGM brand, and the room decor and hardware are quite good, but the service (software) is absolutely terrible. So, our conclusion is: in Egypt, don't just look at the brand name of a hotel; as long as it's locally managed, it's a complete mess. ಢ🌚ಢ
Great
49 reviews
9.0/10
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NZD 234
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7.4/10
The best hotel I stayed in Egypt the past 20 years!
Wonderful service - guard and porter at the front, efficient front desk, upgraded to a Nile room. Pool side was great with a view of the Nile, plenty of chairs and fresh towels, although bar staff sometimes a little slow on drink and food refills this could be forgiven Buffet breakfast had a good selection including eggs made to order, staff very attentive Dinner selection was OK but again great service
Oh my goodness, I don’t even know where to start from. My experience at The Zen wellness resort was exceptional. Food,ambiance,vibes,services and even staff members were 10/10. I would definitely recommend for anyone especially if you are into relaxing well during your vacation l.
Excellent hotel in Aswan! The people are very very nice and the food is good here. Love the tranquil vibe and enjoy the Nile River. There is a farm here and the vegetables are sent to you table directly. Fresh food ever. Love the concept of this hotel!
Lovely hotel right on the banks of the Nile. The people were nice if a bit awkward. The food menu was tired. The massage is nice but over priced. However, all of Aswan is over priced and it’s hard to find a massage in a Muslim country so we take what we can get. While I think they get a kick out of Crocodile lake it a little sad and serious PETA people could be upset. Gorgeous view though. Great pool and good bar!! Very clean. Comfortable bed and TV has lots of channels. WiFi is not great in your room as it is a brick building but better in lobby. Thanks so much for the boxed breakfasts and ice got our cooler!! I RECOMMEND to the hotel adding the menus to the google docs QR code. Would alleviate a lot of awkwardness.
Okay, so the Basma Executive Club was really lovely. The service was genuinely great – everyone was so helpful and friendly, which made a big difference. The facilities were also top-notch. I especially enjoyed relaxing by the pool with its amazing view of the Nile, and the executive lounge was a nice perk. My room was comfortable and had a fantastic view too. Overall, it was a really pleasant and enjoyable stay in Aswan.
Excellent room, and very friendly and sincerely caring staff. The Nile view from the balcony is amazing. Monica the Guest relation manager went above and beyond to ensure our stay is at its best. Ibrahim from the breakfast restaurant always prepare our breakfast to go as our excursions were very early. Thank you Tolip staff for making our stay memories unforgettable. THANK YOU.
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