Hotels With Pools in Bengkulu Province, Indonesia

I recently stayed at Mercure Bengkulu, and unfortunately, my experience was quite disappointing due to several service and facility shortcomings. Upon entering the room, there were no towels provided. When I requested them from the housekeeping team, I was initially told that towels were not available. After I mentioned that I needed to take a shower, I was given only one towel. The second towel was delivered much later in the afternoon, which was quite inconvenient. Additionally, the TV remote was not functioning, and I had to wait quite a long time for the staff to come and check it. Basic items like this should be ensured to be in proper working condition before guests check in. There was also no laundry bag available in the room, and I had to request it separately. This should be part of the standard room amenities. In terms of service, I found it lacking as well. The security staff was not friendly, and the staff handling the waffle station during breakfast also appeared unwelcoming . I hope the hotel can improve its service quality and ensure all room facilities are properly prepared before guests arrive, so future stays can be more comfortable and enjoyable.

The staff has been very helpful when we wanted to change the room they assigned to us. The first room is adjacent to a large container with water, which made the walls of the room damp and covered with fungi. The alternative room was comfortable for a night. We came with a driver, who found the hotel somewhat expensive for him to stay, but the hotel also has a guesthouse with a similar name and just next door.

Great stay near the city center, location was almost perfect, room was pretty spacious and clean, staff were friendly, breakfast was ok, water pressure was strong and water heater worked well.

When you get a suitable room... it's quite spacious, clean plus the breakfast menu is delicious... BTW, but on the 2nd floor, my sister-in-law's experience was that she got a room with hair, the AC wasn't cold, the toilet wasn't well maintained... but the staff immediately moved her to a room on the 3rd floor too... Hopefully in the future the details of each room will be better maintained...

Great hotel and nice. But i dont know why was i given a snoking room when i asked for non smoking

the facilities are quite complete, the gym is quite complete and comfortable although a bit narrow. but for this price, the hope is that there is a small refrigerator in the room.

Good, comfortable, unfortunately I got an old room, the way to the lobby is also a long way to the parking lot, you have to turn around, even though I expected to get a new room