AAnonymous UserHad a pleasant stay at City Rise Hotel Miri. The room was clean and comfortable, and the location was convenient. Staff were friendly and helpful. Overall, good value for the price. đ
GGuest UserThe hotel has an old vintage charm, and you can tell it must have had a grand atmosphere during its prime. It mainly features older furnishings, so itâs suitable if you donât mind that style. The cleanliness is highly commendable, as maintaining older items requires great care. The furniture is well-maintained, sturdy, and fully functional.
DDik FaiJust arrived at the hotel and was informed that there was ongoing water pipe repair work outside, which caused a temporary water disruption during the daytime. We couldnât shower or wash our hands for a while, which was quite inconvenient. Thankfully, the water supply returned to normal again in the evening.
Front desk staff were still very polite and helpful throughout the situation.
We booked the Deluxe Single Room, and the king-sized bed was very comfortable and spacious, enough for us two adults and our 2yo child, with plenty of extra space. However, the bed felt slightly damp when we first arrived, but it became better later at night.
The hotel also has a family pool and direct beach access, which makes it a great place for families with kids to relax and unwind. The buffet breakfast menu was also quite rich with plenty of choices.
AAnonymous UserHad a wonderful stay at Jinhold Hotel Miri! The room was spacious, clean, and very comfortable, with all the essential amenities provided. The staff were friendly, professional, and always ready to assist with a smile.
The hotel's location is convenient, with easy access to the airport, shopping areas, and local attractions. The breakfast offered a good variety of choices, and the overall environment was peaceful and relaxing.
Great value for money and an excellent choice for both business and leisure travelers. I would definitely stay here again on my next visit to Miri!
AAnonymous UserThe hotel is in a great location, and the room was clean and comfortable. Those are definitely the highlights of my stay.
Unfortunately, the service and overall experience fell well below expectations.
The biggest issue was the parking. My vehicle couldnât fit into the mechanical parking system, so I was instructed to park by the roadside instead. Eventhough I wasnât able to use the hotelâs parking system, I was still charged RM10. Later that evening, I decided to use the hotelâs premium parking, which costs RM70/day. I asked if the RM10 I had just paid could at least be deducted from the premium parking fee, but my request was declined. It didnât seem fair considering I had no choice but to park outside because my car couldnât fit into the mechanical parking.
After contacting management by email, I was informed that the RM10 charge should never have been applied in the first place, as roadside parking was supposed to be complimentary for guests in my situation. This was apparently a mistake by the front desk. What was frustrating was that I had already explained to the front desk multiple times that my vehicle wasnât even parked in the mechanical parking system, yet I was still asked to pay.
The premium parking arrangement was also poorly managed. There were no staff available to assist with moving the cones, and on one occasion, my car registration wasnât even on the parking list. Several times during my stay, I had to ask different staff where I was supposed to park because no one seemed to know.
Housekeeping was another disappointment. I requested room cleaning at the front desk in the morning and specifically informed the staff that I had accidentally left the âDo Not Disturbâ sign on my door. Despite this, housekeeping never came to service my room.
To the hotelâs credit, management handled my complaint professionally. They refunded all of my parking charges and offered complimentary breakfast as a gesture of goodwill.
However, while I appreciate managementâs effort to make things right, the multiple service issues throughout my stay had already left a poor impression. Personally, I would not stay here again, especially if Iâm driving. A good recovery is appreciated, but it doesnât undo an experience that could have been avoided with better communication and service from the front desk.
XxxyiyiOverall, my stay was very pleasant. The hotel's location is super convenient for getting around, with plenty of dining and shopping options nearby. The front desk staff were warm and friendly, and check-in and check-out were very efficient, with no unnecessary waiting. The room was clean and tidy, the bedding was soft and comfortable, and the soundproofing was good, ensuring a peaceful night's sleep. The bathroom facilities were well-maintained, hot water supply was stable, and the amenities were complete. The public areas were clean and elegant, and the breakfast offered a wide variety of choices that suited my taste. The only minor drawback was that the lighting by the window was a bit dim, but it didn't affect the overall experience. The value for money is quite high for this area. I would definitely choose to stay here again if I'm passing through, and I recommend it to friends who are traveling.
XXiangxiang168Great location and views! The room was a bit dated though. The air conditioner's outdoor unit was right on the balcony, which was handy for drying clothes, but it made a bit of noise at night. There were no complimentary toothbrushes, but you could get two for free at the front desk. The phone was broken, and the towels were a brownish-red color, so it was hard to tell if they were clean or dirty.
AAnonymous UserIt was a beautiful experience. Our stay in Pullman Kuching is fun. The room is so comfortable and clean. We were surprised because my requests were granted and we were able to celebrate a late birthday celebration for my cousin. Also, the city view from our room is so beautiful and we can see the sunrise. We highly recommend this hotel.
AAnonymous UserMy stay was disappointing. The room was very hot when I arrived and remained uncomfortable, definitely not ideal in warm weather. The surroundings and ventilation need improvement. The toilet was dirty, and the sliding door did not close properly it hung awkwardly over the rim. I have to do it myself to make it inside the rim so it can slide better. Breakfast was okay only and not attractive. They mentioned a tablet would be provided, but it wasnât. Also, no one answered the contact number for inquiries. I expected much better for the price. Overall, this place is only for Instagrammable.
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