NNaService was a bit inconsistent. Clare was fantastic—she remembered we were celebrating our babymoon and kindly arranged a complimentary fruit platter, which was a lovely touch. However, the assistant at the service desk was a bit disappointing and didn’t seem very willing to help when we raised the issue of a refund due to our room being downgraded.
The hotel is currently undergoing renovations, and many areas are under construction, which was another downside during our stay.
That said, aside from these two issues, our overall experience was still very pleasant.
SSusanThis place is absolutely PERFECT! The beauty of not only the natural scenery but every inch of the resort including the heavenly rooms. Every service person from the person who greets you at the airport, to the boat captain, to reception (mine was Marion and she's a gem) to the in-room dining employees. Everyone is so friendly and accommodating. The resort thinks of so many little details that make things special like welcome champagne, lavender oil to help you sleep, beach bag, etc. I've never had such a perfect experience before. Thank you so much!
EEricHier wird die Serviceleistung bewertet und die Qualität der allgemeinen Ausstattung des Resorts:
1. Gardenvilla mit Pool: sehr geräumig eigene schön gelegene eingebettete unter Palmen gelegene Villen. Das Badezimmer mit zwei Waschbecken geräumiger Dusche und abschließbarer Toilette. Offener Übergang den man mit Schiebetüren schließen kann zum schlafbereich. Schlafqualität: die Betten sind keine Boxspringbetten was ich bei dieser preislage erwarte mit einem funktionierenden Topper. Es gibt zwei Kissen die beide nicht sehr bequem sind. Auf Nachfrage bekommt man nur ein kleines Kissen von einer Fluggesellschaft aus Schaumstoff - dies ist inakzeptabel. Die beiden Matratzen wießen Verschmutzungen auf die noch nicht einmal versucht worden vom reinigungspersonal zu säubern - inakzeptabel. Matratze ist so hart dass wenn man auf der Seite liegt Rückenschmerzen davon bekommen kann - kein einsinken des Körpers möglich. Minibar: wird täglich aufgefüllt und ist im Preis inbegriffen mit einer Packung kleiner Chips Bounty und zwei Bier eine Dose Coca-Cola eine Dose Coca-Cola Zero ein Ananas drink und eine Art Eistee. Was jedoch oft auch erst nach 16 Uhr geschieht da roomservice und housekeeping getrennt sind, warum auch immer.
GGuest UserEverything was cleaned, such as the toilet.
I felt my head down to the staff who cleaned the beach in front of the bungalow in the early morning.
The window door down to the beach was too heavy to close.
I want you to improve the lock because it was broken and fixed with a wooden stick.
YYingyingmaoLiving in a water house. The roof noise on the first night was very loud, affecting sleep, and complaining to the front desk. Although I didn't change to the room immediately, I tried my best to solve the problem. Let us upgrade to the water house facing Shenshan on the third and fourth nights. It was also a very good compensation. The hotel environment is invincible, the service is very good, the meal is very expensive, but the island is indeed expensive. The ceiling of the island is well-deserved!
GGuest UserA stunning hotel with exceptional service! We spent a week at the St. Regis on our honeymoon and are so glad we chose it. Gorgeous villas, fantastic staff, and attention to detail for every guest. We'll definitely choose the St. Regis again for our next trip to Bora Bora!
GGuest UserI stayed on a business trip and was satisfied. The toilet was pretty nice. The people at the hotel were all kind and polite. There is no complaint if it is used for sightseeing in the city.
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You’ll find over 1,500,000 hotels in 230+ countries and regions on Trip.com. Can’t decide which hotel to book? Browse the site for inspiration!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.