The place is clean. The staff is very nice.
The breakfast needed help but no complaints.
The only complaint I had was I was woken up twice by someone else's door closing.
I would go back
The room is relatively small, and there is no microwave or other facilities. The hotel is quite large, with a bridge connecting two buildings, and the Hyatt is next door. There are a lot of conference halls, so many people come to the meeting, and it is inevitable that it is very noisy~~
The room was very clean as well as the public areas that we hung out at. I was really impressed with the breakfast. So many choices. Cereal, yogurts, chessey eggs, bacon, pancakes, bagels and more. The staff were really nice too. I'll definitely stay there my next visit to Cincy which will probably be next month.
There are freshly baked waffles for breakfast, and it is very convenient to eat and eat nearby. From the hotel to the University of Akron, drive for ten minutes. There is a national forest park to the north with a beautiful scenery.
It was beyond my expectation. I booked it for less than 850, including breakfast. The hotel is new and quiet, next to a university branch. There is a small community center with various restaurants and Walmart in 5 minutes.
The heating and hot water are sufficient, and the response is fast. The breakfast is from the menu, one for each person, which is enough.
Overall it is really great
No complaints about the service although I did have to go get toilet paper. It was clean which is very important for me. I do think their charge for pets was pretty high.
The room was clean, but it was only cleaned once during the 3 night stay. The location is convenient, and it is very convenient to go out for shopping and dining.
While the building was attractive, the rooms, the amenities, and the service were no better than what you'd get at a Day's Inn.
There were also some odd things about the service and the facilities. First, the hotel boasted both an outdoor and an indoor pool (and a hot tub). The outdoor pool was closed and the hot tub was drained. On top of that, the hotel required that you wear paper wristbands to use the pool (or you will be evicted without refund), but you need an active room key to get into the pool in the first place. At one point, the desk manager came and asked families in the pool to get out and get the wristbands, which was really awkward. The pool set up is neat and unusual. The outdoor pool communicates with the indoor pool, and you can have a pool-side room with sliding doors that open to the outdoor pool area. It would be a neat feature-- as long as the outdoor pool is open, which it wasn't.
There were also odd breakdowns-- like the ice machine not working and housecleaning trying to clean out our room before checkout time.
All in all, I would have rather gone to a cheaper hotel. The experience was not worth the extra cost.
109 reviews
6.3/10
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8.8/10
Very Good
GGuest UserDo NOT stay at this hotel unless you can survive in a room that is not at all soundproof! I booked a queen suite with separate sitting room for my daughter and I. We wanted a quiet, relaxing place to stay for a 3 day weekend and the reviews for this place were excellent.
First let me list the nice things about the property:
1. It is a full blown conference center with a huge, well maintained and manicured landscape.
2. The outdoor spaces are lovely, including the outdoor pool area.
3. The location is very close to Columbus and to the uber wealthy city of Powell.
4. A gorgeous county park with loads of picnic areas and walking trails is located directly across the street from the conference center.
Now for the negatives:
1. No soundproofing!!! We could hear every word of conversations that took place in the room next door. But the most disturbing thing is that we couldn’t sleep because of noise from the room overhead. My daughter contacted the front desk in the early evening of our first night’s stay asking them to call the guests above us with a “gentle reminder” to avoid heavy walking. She was told that the request could not be made until after the 10 pm quiet time. We had a brown noise machine running at top volume for the entire night, but even that didn’t block the heavy footfalls from above. The constant sound of people walking (it sounded like elephants) continued the next morning which forced us out of our room. (We payed extra for a suite with a separate sitting area so that we could relax outside of the bedroom, but couldn’t take advantage of it because of the noise). My daughter ended up sleeping on a couch at a friend’s house the second night because she was so sleep deprived. However, I returned to the hotel which was a huge mistake! When I turned out the lights at 11 pm, things were quiet, but at 11:30 pm the stomping family returned. The noise of the footfalls and then squeaking floors woke me up at 11:30 pm, 3:30 am and 5:45 am. I finally got out of bed at 6 am, walked to the lobby in my pajamas, and told the staff that I couldn’t stay in this place another night. I must have looked a fright, because the agent immediately canceled the final night of our reservation with no questions asked. Just to be clear, I don’t think that the family above us was intentionally loud. I think that they had absolutely no idea that their movements were creating such a disturbance.
2. Despite the fact that the lovely county park is directly across the street, it’s incredibly difficult to access the park entrance as a pedestrian. There is a single pedestrian crosswalk at the southwest corner of the conference center, but there are no sidewalks that connect to the crosswalk. Walkers are forced to either walk along a very busy road with no shoulder, or walk on the grass for about 1/2 mile to get from the hotel parking lot to the crosswalk. I find it incredibly surprising that Nationwide didn’t consider putting in sidewalks to make access to the park more accessible and safe for pedestrians.
3. Be forewarned that the conference center includes facilities that cater to weddings, so if you stay here on a weekend, be prepared for lots of outdoor evening activities.
No one should have to pay $200/night to stay in a room that isn’t conducive to sleep!!!
GGuest UserI loved this hotel! My room was clean and cozy. I love hotels where you walk straight in to your room from the parking lot. I definitely would stay here again! Not sure of the front desk ladies name but she was amazing!
GGuest UserOur stay at The Lodge was nice. There were a few little things that I questioned, but that honestly is normal & did not really effect our stay. Everything in the lodge was clean & I do not know what wonderful smell they are pumping through the building... but walking into the lobby was wonderful!
The decor was nicely decked out in holiday cheer! The Christmas Trees were beautiful too. We booked a King Suite, as the pic on Trip.com showed a jacuzzi tub in the suite. This is not the case. In fact, The staff at the front desk said they have not had jacuzzi tubs in the rooms for over 8 years. That was a disappointment...
And King suites do not have a balcony, but Queen suites do have a balcony with sliding doors! They front desk did not offer to help with that misunderstanding, as offering a ”Fireplace room” (they said the jacuzzi rooms now had fireplaces after the removal of said tubs??... but no fireplace in my suite) or offering anything else... probably because I booked thru a third party(trip.com). It was definitely a spacious room, but a little overly ”roomy” with just a king bed, 2 nightstands,the entertainment/dresser, completely with a fridge in the cabinet, a very small ”dining table”, a glass coffee table & a pull out couch. The thermostat was set at a scorching 75 degrees, which I immediately turned down. At first, I figured it was just a fluke, but the power did go out one evening & sure enough, when the power was restored the thermostat reset to 75 again! We dined at the bar on a few occasions, which was nice & staffed ok, not the latest hours for a bar. The food is good & of course a little pricey. I'm sure there is a lot more to do during the nicer seasons... the answer for everything it seemed was ”it is the off season”.
Overall, it was a nice place to stay in wine country & probably will return next year.
GGuest UserTraveling for a death in the family, upon our arrival, which was a little bit past the 3:00PM check in we were informed they were short staffed in housekeeping and a room wasn't yet available and if we were OK with a handicap room, I had no problem because I am disabled . No biggie, we went out for dinner. The problem was we didn't receive a phone call until after 6PM, 3 hours past the time that you could check in and our room was a standard room, clearly not to aid in handicapped people . Had there been a viewing service that evening, it would of been an major issue because we had to put our belongings in another family members room. We looked past that. When we finally got in our room there was like 2 pieces of toilet paper on the roll with no extra rolls available. Again, no biggie, went to the front desk and they took care of it quickly. Day of the funeral, go to take a shower, no body wash. Again, front desk was notified and they took care of it. Our final night, I was woken up by a clock alarm coming from another room that woke me up way to early than the time I had my own alarm set. I wasn't about to go and try to locate this mysterious alarm and have it shut off, but the alarm rang well over 15 to 20 mins. The hot tub was nice to relax, but sand was on the bottom of it, and the pool was extremely cold to me.
I will say the staff that was on sight were very friendly and helpful to the best of their ability considering their lack of people to do required jobs and I did appreciate there was parking for Veterans. If I were traveling just with my wife and children I would of opted for a different hotel, but seeing how this was the location my family decided for all of us to go so we could be together in our time of mourning, it is what it is. I will not be looking into this chain of hotels for a future travel plans.
LLINMEIThis hotel is extremely clean and has all the amenities you need. There is an oversized Wal-Mart supermarket near the hotel for easy shopping. Breakfast is average, the breakfast place is small and slightly crowded.
PPiff87Not bad of a hotel, wish I utilized the indoor pool though haha but the room was comfortable & clean. The breakfast is alright though nothing extravagant just very basic but at least it was free
KKJBoydThe staff was very nice and apologetic when the stay did not go as planned. The hotel was very quiet and didn't feel crowded even though we were told they were sold out. Those are the good parts of our stay. The not good parts: our room smelled musty, but it took us a little while to discover why. My daughter took off her shoes to walk to her bed that was by the window and the air conditioner unit. What we thought was just stained carpet wound up being sopping wet from the unit dripping. The floor was so saturated that it would literally make a squishing noise when we walked on it. I went to pick up the phone to call the front desk and there was no dial tone. After checking the wiring and finding nothing amiss except that it was very clearly dead, we walked out to the front desk. The lady at the front desk apologized profusely and tried for several minutes to find us another room for the night, she explained that they were completely sold out and had nothing else for us. We went back to our room to get some rest as we were in the middle of a 15+ hour road trip and it was already after 11pm. We listened to the AC unit dripping onto the floor all night long. In the morning, I went to take a shower only to have absolutely no hot water at all. The water got to around room temperature and that was as far as it would go. All in all, not a great experience, but the staff was very polite and apologetic.
WweihuaThe hotel is close to the airport, and there is a free car to pick up and drop off the airport. Clean and tidy, and the room is quite big. There are many places to eat in the surrounding area, as well as gas stations, parking is free, it is recommended to stay
SSHUQINGThe hotel is conveniently located in the heart of downtown, with a sense of history, architecture and decor. The room is large and comfortable, and the breakfast variety is rich. Nice hotel, recommended.
MMadtigerI can not say enough good things about this place. Not only are they the nicest staff but the rooms are amazing clean smell clean and a very big note. TRIP booking is very ery either outdated or it's staff are the dullest. Twi e i have been booked at the wrong Hotel by Trip staff. This last time not only was ot wrong but the address to the hotel is listed wrong. I had such a terri le time with support getting a room correctly and charged correctly the Hotel Night Manager took my phone and had to get the situation correct be abuse the same thing over and o er was trying to happen with mind u no refunds no help and told I was ignorant a 3 hour wait for TRIP support to still not help fix the issue they created but it was now 3am. That manager not I ly got my room but gave me a free upgraded suite for all the trouble I had been caused not to mention the now mess they had since bookings were going to the wrong hotel under their name. It was a nightmare for the second but this Hotel and staff are by far the best I have ever had the pleasure to meet. THANK YOU SO MUCH. (FROM THE MIDNIGHT INDIANA DASHER going to sleep in parking lot.) You guys are Rock Stars
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