Highly recommended! This was my first time visiting Altay, Xinjiang. The hotel was easy to find, and the customer service contacted me in advance via WeChat to discuss everything. (520522)
First, due to the weather at the end of November, the refund and cancellation services were very considerate.
Second, the hotel facilities were complete. The underfloor heating was on from the entrance, making it very warm. The lobby reception area combined with a water bar had delicious drinks! Guests were thoughtfully offered ginger tea upon arrival to ward off the cold.
Third, the room was clean and tidy; I couldn't find a single fault. The toiletries were excellent, and the bathroom had a separate shower and toilet.
Fourth, the food selection was extensive; I feel many high-end hotels don't offer this level of food and drinks.
Finally, the service!! So warm and attentive. Free parking; remember to scan the QR code at the front desk to get a parking voucher before going downstairs.
Thank you for the hospitality; I will definitely come again!
Hotel near Urumqi Railway Station/Development Zone,Urumqi69.8% of visitors choose this area
MM339171****2025.12.18
The hotel is conveniently located near the airport, just a 15-minute drive away, with ample parking. It has a 24-hour self-service laundry room and a gym. Check-in at the front desk was quick, and the room was clean and tidy. Customer service, especially from Xiao Yu, was excellent; they proactively contacted me to arrange my room. My flight was delayed, and the hotel even helped me with a late check-out. The driver for the airport transfer also arrived very quickly. All the services were convenient and seamless. I was very satisfied with this stay. Highly recommend!
Exceed my expectations.
We are given complimentary breakfast upon checkin.
Bed were so comfy.
Accomdation is glass roof for you to gaze the stars.
They have small taxicar to fetch u from concierge to your room, and to breakfast area. They have a nice cafe which we do not have time to explore.
At least stay 2 days here to enjoy the facilities.
Hotel near International Grand Bazaar,Urumqi2% of visitors choose this area
GGuest User2026.01.23
The environment is great, absolutely fantastic. The service is very welcoming, and it's super convenient that there's parking near the hotel. Plus, there are plenty of great food options around. I'm very satisfied and will definitely come back next time.
Hotel near Kazanqi Folk-custom Village/Han Chinese Street,Yining1.9% of visitors choose this area
AAnonymous User2025.10.10
Highly recommended! The environment is fantastic, surrounded by lush greenery, and there's even a historical exhibition hall. It feels like staying in a park, and the value for money is excellent.
The late check-out until 3 PM was a thoughtful touch. On the downside: there's room for improvement in service awareness; the front desk staff weren't very proactive. Also, during the National Day holiday, ordering à la carte was either unavailable or extremely slow, with the only options being mixed noodles and pilaf, which we ended up eating for two consecutive meals.
Hotel near Urumqi Railway Station/Development Zone,Urumqi69.8% of visitors choose this area
GGuest User2025.09.13
My stay at the R&F Wanda Vista Hotel in Urumqi was truly exceptional! The Western-style decor immediately caught my eye upon entering the lobby. The Tianshan tapestries and snow lotus lanterns were stunning, instantly elevating the atmosphere. The staff were incredibly welcoming, greeting me immediately and making me feel incredibly attentive. I have to praise Sara, the hotel's housekeeper. After adding her on WeChat, she quickly addressed any requests I had. She was incredibly thoughtful! She also thoughtfully took care of any issues I had with my reservation. The room I was given was the perfect size, spotlessly clean, and odorless. It was a comfortable stay, and I had a great rest. Upon check-out, they even gave the children a small gift. I'll definitely stay here again next time I'm in Urumqi!
Hotel near International Convention and Exhibition Center/Hongguang Mountain,Urumqi3.9% of visitors choose this area
MM301583****2025.09.09
My journey westward led me to the Hilton Urumqi. Stepping through the doors, it felt as if I had entered a soothing oasis. After a long and dusty journey, what was most precious was encountering such genuine warmth.
A young lady at the front desk, named Xiaobao, greeted me with smiling eyes. Her words carried a unique clarity and sincerity, characteristic of the Northwest. She calmly and efficiently handled all the minor tasks, as if it wasn't just routine work, but rather like brushing dust off the clothes of a long-lost friend. Seeing my bewildered expression, she offered extra advice; when I inquired about local attractions and itineraries, she leaned over with a pen, meticulously outlining details. Such meticulousness went beyond her duties; it was more akin to an inherent kindness and sincerity.
The system at my previous hotel had failed to log out my secure session, leaving me stranded at the front desk, helpless, much like an ancient traveler who had lost their transit permit – anxious and embarrassed. Thankfully, Xiaobao came to the rescue, and with exceptional patience and professionalism, she helped me resolve the issue.
What was originally just a routine stopover became a memorable highlight of my journey, thanks to this meticulous attention to detail. Across a thousand miles of desert, with the gentle tinkling of camel bells, travelers have always sought nothing more than a lamp, a warm cup of tea, and a kind word. Yet here, nestled among the buildings at the foot of Bogda Peak, what I received far exceeded these simple desires.
The grandeur of the Northwest is hidden in its mountains and rivers; the warmth of Hilton is reflected on the faces of its people. My heartfelt thanks to Xiaobao; through her kindness, she truly showed me the meaning of 'a home away from home'. While other five-star hotels I've stayed at might match Hilton's facilities, it's the personal kindness and amiable nature of the staff that truly makes guests feel refreshed and at ease. It is precisely these golden pieces of the puzzle that assemble into the perfect experience at Hilton Urumqi.
This stay was a truly delightful surprise! I was lucky enough to get a free room upgrade, and the room itself was so cozy and comfortable – it really made me feel happy. The guesthouse's location is fantastic, super close to the scenic spots, which made exploring incredibly convenient and saved us a lot of travel time. The breakfast was a real highlight too; there was a great variety and everything tasted delicious, perfect for starting the day feeling energized. The entire experience was excellent, everything was thoughtful and attentive. It was an incredibly satisfying stay, and I highly recommend it to everyone!
The room is very nice. The landlord is very enthusiastic and carefully helped us plan the route. He also brought us homemade apricot jam before leaving. When I checked out, I left something in the room. The landlord directly helped to deliver it to my home. The facilities nearby are also very complete. The room is actually better than the photos. The layout is very reasonable and the facilities are also new. The sanitation is very clean and tidy without any odor. This is still very reassuring. I really met a treasure boss. Treasure B&B💓💓💓I will definitely come again next time I have a chance!
A very beautiful hotel, except for its somewhat remote location, everything else is great. Regarding the guest rooms, I would appreciate it if the bathroom near the entrance had hand soap and hand towels; otherwise, it felt very inconvenient. Most people wash their hands and rinse their mouths immediately upon entering a room, and without hand soap or anything to use, you have to go into the master bedroom's bathroom to find these items, which is a bit frustrating. How could a hotel with such excellent facilities overlook these small details? The private hot spring had good water flow and temperature, and you could even smell the characteristic mineral water aroma. However, the hot water came out very slowly from the sink, and the shower water was inconsistent in temperature. Finally, the TV couldn't play any programs due to a persistent network problem; I ended up only being able to stream content from a mobile app.
Outstanding
373 reviews
9.4/10
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8.7/10
GGuest UserThe hotel is in a good location, easy to find on the main road, with a parking lot, convenient parking. The room is spacious and has new facilities. The room is clean and sanitary. The bathroom is separated into dry and wet areas, and the sink meets hotel standards. The bedding is also very good, and the sleep is very comfortable. The hotel has a washing machine for washing clothes, and the cost performance is very high. I stayed there for a few days while playing in Turpan. The Xinjiang girl at the hotel front desk was warm and polite, and the check-in experience was very good!
MM57308****The hotel's location is excellent, right near the West Gate of the Old City. The building is impressive and can be seen from anywhere in the Old City area. Different buildings offer various room types, catering to different guests' needs and budgets. The North Building is very affordable. I initially booked it with the intention of deciding whether to upgrade upon arrival, but I found the room to be quite good actually, clean, and well-equipped. Breakfast is included, but it's just so-so. If you're not in a hurry, it's best to avoid going for breakfast too early, as there are many tour groups in the morning.
WwinweingThe service at this hotel is absolutely excellent, and the hygiene is impeccable. They even offer complimentary porridge in the evenings, which is an incredibly thoughtful touch. One night, my child put clothes in the washing machine. The next morning, we were pleasantly surprised to find that the hotel staff had not only washed them but also taken them out, dried them, neatly folded them, put them in a bag, and clearly labeled it with our room number. This attention to detail saved us so much hassle and was truly reassuring.
All in all, the service at this Atour hotel is genuinely outstanding. Since I was traveling with my parents, they also upgraded our room, which made us feel truly valued and respected, particularly as retired military officers. If we ever return to Turpan, we will definitely choose this hotel again.
P.S. Parking is very convenient, and the on-site parking lot is very spacious!
、、hedgehogDue to road closures, we were stranded in Kanas and had to find a hotel with a suite at short notice. We didn't have high expectations, but we were pleasantly surprised!
Facilities: Smart home features, very convenient and efficient.
Hygiene: Clean and tidy, the floors were so clean you could walk barefoot without getting dusty.
Environment: Located right at the foot of Jiadengyu Pass, with convenient amenities nearby.
Service: Very friendly. We even bothered a staff member late at night to help us buy some snacks.
AAnonymous UserThe hotel is indeed close to Tianshan Tianchi, which is a plus. There are also the following problems. The facilities are a bit old and need to be renovated. The hot spring water quality is not good, it is very dirty, and the bath towels are hung everywhere. The hotel breakfast does not match the hotel grade. The only thing that tastes good is boiled ramen.
The most important thing is the service. It can be said that the hotel basically has no service. Maybe it is too busy and the service staff are a little emotional, or maybe it is the only hot spring hotel in the surrounding area, but every customer is innocent, and there will always be competitors. I hope the hotel management will pay attention to this issue.
__WeChat220192****The biggest surprise of this trip to Yili! I didn't expect that there is such a luxurious, comfortable and well-equipped hotel in the scenic area, which can be compared with the five-star hotels in the city. The room is large, well-planned, quiet and comfortable, and I slept until dawn. The breakfast is rich and delicious.
Special praise for all the staff, warm and thoughtful, especially Zhang Yuze at the front desk, who also gave us food and fruits. Thank you very much, and I feel at home. I will stay here again if I have the opportunity to come next time, and I will recommend it to my friends. I hope Jinling Villa will get better and better!
SSeanPA68The hotel staff is very friendly. Some could speak a little English during the check in process. We were told that the room has no windows before we saw it. The room was large and quiet for our needs. The shower had plenty of hot water and a good pressure. The location was close enough for excellent food delivery service. The security staff were friendly as well.
GGuest UserVery satisfied in every aspect! We have a double room, but we have three people. The boss prepared everything for three people. Every time we come back from driving, the uncle will kindly come out to pick us up. The landlady also enthusiastically makes us tea and chats with us. The academy is quiet, clean and the environment is good. You can go downstairs. A place for reading and drinking tea, and the decoration is beautiful and high-end. The transportation is very convenient. It is highly recommended to go shopping in the Russian Pedestrian Street near the hotel! It’s really comfortable when the weather is nice! I'm too lazy to write a review! Unless you are very satisfied! Recommended to everyone!
MM446589****Absolutely fantastic!! Highly recommended!
Environment: The campsite scenery is absolutely stunning! Located deep in the mountains, the roads are indeed difficult to navigate, but once you're there, it's all worth it! Every snapshot feels effortlessly beautiful.
Service: Our housekeeper, Shamu, is beautiful, lovely, and incredibly welcoming! All the staff were very attentive. It was my birthday on the day of my arrival, and the staff prepared gifts, a dance, and a cake (which must have been very difficult to find in the mountains). I'm truly very grateful.
Facilities: The room facilities are standard; the lack of advanced technology is understandable. I must commend the underfloor heating! It's so warm! Much better than Kanas…
Cleanliness: Just average. The check-in ceremony was very grand, with the presentation of a hada (a ceremonial scarf).
Overall, it was excellent, deserving of the ”must-stay in my lifetime” label and a cabinet full of certificates.
GGuest UserThe hospitality and abundance of Xinjiang people are fully reflected in this B&B. As soon as we parked, the young men helped us with our luggage and checked us in. The B&B has two floors, and my mom and I stayed in the family room with our two children. We were pleasantly surprised to find a Haier Little Prodigy washing machine. The facilities were all new and elegant, blending ethnic and modern styles. We had dinner directly at the hotel at 9 pm, and every dish was to our liking. I'll definitely choose this place again!
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