La chambre est trop petite et le lit trop petit pour deux personnes. L’eau de la douche est pas chaude souvent il faut attendre trop longtemps. Impossible de mettre sa valise quelques part. Pas confortable dutout. Bonne situation géographique car bcp de resto à proximité. Petite piscine sur le toit chaude. Belle vue. Mais ne vaut pas son prix.
Excellent choice, fresh & trendy. Amazing view both from our room, roof top breakfast/bar area (mornings & evenings) also great view from hot tub & spa floor.
- Complimentary water
- Welcome non alcoholic drinks
- Complimentary 15mins massage for 1 person at the spa (we added it to a 45min massage which was great too)
- 8 mins walk to Santafe shopping mall (which has a grocery store underground)
- Fully loaded fridge & bar for paid items
- Buffet breakfast with variety of fresh fruits & hot soup & tons of options
- Attentive staff at breakfast & bar in the evenings
Special shout out to Tatiana & Andres & also a chef / staff from the kitchen who asked us if there's anything else we need when I was just looking around.
The Hotel was a positive experience for me and my family. I lived the suite offered for 3 people. Separated areas and 2 bathrooms to accommodate better, if you come with more than one child. Good for enjoy, but not so much if you want to eat there… Chefs looks like only apprentices working there, and not everything is on the menu. The staff was 50/50 nice, the two small incidents that we had, One was mostly with a young male receptionist that works during the day until the evening time, one time I forgot my keycard and I went nicely to him to ask for another one, and well, he gave me the keycard without not even looking me to my face, or saying something to me, but instead he kept talking with his co-worker, he didn’t even gave me some eye contact! Just extended the card and give it to me…which for me was a gesture of bad attitude without me knowing why he was having a contemptuous treatment against a female guest of the hotel! Lol it was a little irrespective in my opinion. The funny second incident was that we called early like afternoon time at the reception for 2 toothbrushes… well, at midnight when we were sleeping, someone knocked on the door bringing the toothbrushes that we had to get by our own, cuz it took hours for the hotel service to deliver them at the door at time!! So We decided to buy them in the nearest pharmacy from the hotel. But it was just testing the service to see How long would they take to get the damn toothbrushes at time?? Lol Lol Anyway… But don’t worry, I would come back and enjoy the hotel still… I think, That the admin should train better their staff to provide more highly customer service for all guests 👍🏼 My son was very happy enjoying the pool and the jacuzzi. Fine, Anything for my boy :)
Super disappointed
In bed at 9am in the morning and the girl that does the mini bar comes in to my room sees I'm in bed and goes to check contents of mini bar .I tell her come back later but NO SHE HAS A JOB TODO AND CARRIES ON. IT TAKES PRIORITY OVER GUEST PRIVACY.
COMPLAINED TO MANAGER HE SAYS ITS MY FAULT AS A PAYING GUEST I HAVE ACCEPT THEY HAVE THE RIGHT TO COME IN TO MY ROOM EVEN IF IM IN BED
VERY UNUSUAL MANAGEMENT STYLE.
NICE HOTEL
AVOI TRY RADIOSSION 3400 FT AWAY
PHOTOS
After that slept with a chair behind the door
And cear view of bed from mini bar
This time I caught up with the Medellin Flower Festival and was completely moved! Medellin is romantic, and the spirit of Medellin is what China should learn! The hotel is also like a Spanish garden, the room is very comfortable and large, the bath water is very large, every day is very comfortable, and it is very convenient to take a taxi from the hotel! The hotel staff wear Medellin hats and small scarves every day, which are very beautiful! This Medellin Flower Festival, I saw Medellin's respect for every industry! I love Medellin very much!
This hotel, the decoration is very good, the health is very clean, the service is very good, very warm, the taste of the hotel restaurant is also good, the location is very convenient, the price is very high, recommended!
ENG/FR
Can’t believe this place is five stars. Don’t know if six stars exist in Colombia but it should, as this was quite disappointing : where to start? First you arrive and the reception people don’t speak English... great. Then they tell you that you can’t have any guest visiting you in your room... freedom away. The gym is one treadmill and one bike... unbelievable. The room service is limited in choice and very poor quality, And very very slow. Almost an hour to get your order. The cleaning is also badly done in the room (female hair everywhere, one towel is not enough, no shower mat...)which was the biggest suite available... The bed sheets have strange traces on them. And very important the TV is Low quality! No HD! It should be 4K. Also a Bluetooth speaker would have been a good thing.
Anyway, bad Management, low level, high prices Hotel.
Refund demanded and required !!
Very well appointed aparthotel with almost everything needed for a comfortable stay. Checking in was easy. They could not accommodate early check in but held bags until my apartment was ready. Very spacious and clean apartment with kitchenette, living space, bedroom, large bathroom and closet. The bed and pillows were very firm, could have been a little more softer. No cutlery provided in the kitchen. The fridge and kitchen were stocked with mostly paid bar items. The walk in shower only has a rain head attachment and not a handheld device which I did not find convenient. Most of the staff were very nice. The rooftop bar and pool area were cosy. Easy to get an uber to and from the Medellin hotspots. Overall, I had a good stay but a few things could be improved for an extra comfortable luxury experience. For the price, it was just okay value considering breakfast was not included.
Great
104 reviews
9.1/10
Price from
TWD 4,264
per night
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8.9/10
Very Good
AAna BalcarThe Hotel was a positive experience for me and my family. I lived the suite offered for 3 people. Separated areas and 2 bathrooms to accommodate better, if you come with more than one child. Good for enjoy, but not so much if you want to eat there… Chefs looks like only apprentices working there, and not everything is on the menu. The staff was 50/50 nice, the two small incidents that we had, One was mostly with a young male receptionist that works during the day until the evening time, one time I forgot my keycard and I went nicely to him to ask for another one, and well, he gave me the keycard without not even looking me to my face, or saying something to me, but instead he kept talking with his co-worker, he didn’t even gave me some eye contact! Just extended the card and give it to me…which for me was a gesture of bad attitude without me knowing why he was having a contemptuous treatment against a female guest of the hotel! Lol it was a little irrespective in my opinion. The funny second incident was that we called early like afternoon time at the reception for 2 toothbrushes… well, at midnight when we were sleeping, someone knocked on the door bringing the toothbrushes that we had to get by our own, cuz it took hours for the hotel service to deliver them at the door at time!! So We decided to buy them in the nearest pharmacy from the hotel. But it was just testing the service to see How long would they take to get the damn toothbrushes at time?? Lol Lol Anyway… But don’t worry, I would come back and enjoy the hotel still… I think, That the admin should train better their staff to provide more highly customer service for all guests 👍🏼 My son was very happy enjoying the pool and the jacuzzi. Fine, Anything for my boy :)
GGuest UserVery well appointed aparthotel with almost everything needed for a comfortable stay. Checking in was easy. They could not accommodate early check in but held bags until my apartment was ready. Very spacious and clean apartment with kitchenette, living space, bedroom, large bathroom and closet. The bed and pillows were very firm, could have been a little more softer. No cutlery provided in the kitchen. The fridge and kitchen were stocked with mostly paid bar items. The walk in shower only has a rain head attachment and not a handheld device which I did not find convenient. Most of the staff were very nice. The rooftop bar and pool area were cosy. Easy to get an uber to and from the Medellin hotspots. Overall, I had a good stay but a few things could be improved for an extra comfortable luxury experience. For the price, it was just okay value considering breakfast was not included.
BBehnooshExcellent choice, fresh & trendy. Amazing view both from our room, roof top breakfast/bar area (mornings & evenings) also great view from hot tub & spa floor.
- Complimentary water
- Welcome non alcoholic drinks
- Complimentary 15mins massage for 1 person at the spa (we added it to a 45min massage which was great too)
- 8 mins walk to Santafe shopping mall (which has a grocery store underground)
- Fully loaded fridge & bar for paid items
- Buffet breakfast with variety of fresh fruits & hot soup & tons of options
- Attentive staff at breakfast & bar in the evenings
Special shout out to Tatiana & Andres & also a chef / staff from the kitchen who asked us if there's anything else we need when I was just looking around.
GGuest UserSuper disappointed
In bed at 9am in the morning and the girl that does the mini bar comes in to my room sees I'm in bed and goes to check contents of mini bar .I tell her come back later but NO SHE HAS A JOB TODO AND CARRIES ON. IT TAKES PRIORITY OVER GUEST PRIVACY.
COMPLAINED TO MANAGER HE SAYS ITS MY FAULT AS A PAYING GUEST I HAVE ACCEPT THEY HAVE THE RIGHT TO COME IN TO MY ROOM EVEN IF IM IN BED
VERY UNUSUAL MANAGEMENT STYLE.
NICE HOTEL
AVOI TRY RADIOSSION 3400 FT AWAY
PHOTOS
After that slept with a chair behind the door
And cear view of bed from mini bar
GGuest UserBehind the hotel is a large shopping mall. The hotel goes left and goes to the end. It is a small park. There are many families playing with children and pets on weekends. It is a very warm scene. Along the path of this park, you can reach the shopping mall in a few minutes.
There is a small supermarket next to the hotel, there are hot dogs and beef burgers that sell freshly made, which tastes good, plus a bottle of Coca-Cola, delicious!
It should be noted that the room on the first floor is a bit cold at night and the quilt is a bit thin. Friends who are afraid of the cold are best to ask for an extra quilt.
CcissyxsIt was a great experience staying in the hotel. All staff are so nice and helpful. They really take care of kids. We went swimming with our kids every morning. They even prepared new toys for that! How sweet!
The location of the hotel is excellent and it’s quiet and safe around. It has a large shopping mall next to it that you just need to cross the gate from the 2nd floor from the hotel. So convenient!
We will definitely recommend to our friends of it! Thanks all the staff for a pleasant stay.
AAnonymous UserThe NH is very well located to the suburb of Provincia, which is a lively upscale neighbourhood. We were here for business and being able to walk safely about the district at night to the many bars and restaurants to meet with clients was very convenient. The hotel is modern and the rooms are comfortable, but are not to the standard of a 5 star, or certainly what the international standard for that would mean .
GGuest UserLovely front dest staff. Location pretty good with restaurants within walking distance.
Rooms were quite noisy but aircon was good as was the Wi-Fi.
Breakfast wasn’t very nice. We didn’t even go for the inclusive breakfast after day one and if you knew my husband, you would be shocked!
BBidayandoIt is a new hotel ( supposedly 5 stars), but... Basic things like bathroom light, which is a very modern command (the lights are all with a command that varies intensity etc... but many have already deleted the letters that indicate their function) are not working.
We changed our room.. in this room the opening of a top box did not work ( completely necessary because we travel for a long time and we have baggage 🧳🧳)
We had breakfast included but because of the different tours we could only have breakfast on the first day.. and they told us they didn't prepare to take. If we added there was no refrigerator, nor to prepare coffee or tea in the room.. very disappointing
I had to ask for a shower kit as it is rain ...(They seemed rare 🤦🏼) also a glass 🥛 I asked for the bath and .... never arrived
There are no windows to ventilate.. from the hall comes a lot of food to the entrance of the room and there is noise for the nights of the bars next to and from the road.
I think they have to improve much customer care and provide minimum services for a category not already 5 but even 3 stars.. ( the strong boxes told us they were not yet in operation.
The room did not make it to us.. one day, not the reason
I would never recommend it
The only good bed that was very comfortable.
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