GGuest UserThe rooms or just one room? - perfectly adequate. We had a family suite – yes, you can tell it's older, and yes, it needs renovation – but it was clean, and we never felt uncomfortable. The staff were friendly and always available. The breakfast was superb. Parking – very important for me – lots of spaces available. Especially from the upper floors – a super view. Are there better hotels? Yes. Affordable during concert times in the area? Probably not. If you're looking for a luxury hotel, this isn't for you. If you're looking for a functional hotel – it's perfect. I'm afraid if it gets properly renovated, I won't be able to afford it anymore. There's so much potential here, and I'm not sure I want it to be fully realized.
MMiles 2 goThe hotel has a great location, walking distance to the train station and to the river. The room is big enough and the bathroom size is decent too.
I booked a room with two twin beds. I might have selected 1 room and 1 guest instead of two guests when I booked it. The hotel decided I need to pay extra for the additional person plus additional city tax.
They have plenty of rooms ready but when we tried to check in around 1:30, we were told no room was ready.
The WiFi barely worked at all. I had to use my cell data.
GGuest Userexcellent hotel at a perfect location. The view on rhine river is excellent and the historic city center and Roman remains are within walking distance. The staff are friendly but some appear a bit overworked on a slightly busy day. The communication about challenges with room availability are really poor. Thus the manager may need to take the time to train some of the staff in basics required at a hotel of this level
SSJRhianaOverall, it was a pleasant stay for us, and we enjoyed the sunset on our diner with the view of the rhein at their restaurant. Breakfast was fine with lots of variety foods. Evening walk along the Rhein by the hotel make it more romantic. And at the pool, it was warm in the room but still nice to swim.
KKevinGreat, charming castle hotel with direct location on the Mosel. Rooms upgrades without surcharge will be provided with mosel view 👍 Breakfast from 7 to 11 a.m., so no eye on the standing. Service pre-service, especially at the reception. Check out at 11 but you can use the wellness area until 22h and get a basket with bathroom and pantoffels. Please return ✌️
AAnonymous UserThe pictures look better than the actual hotel and even though the amenities are quite nice, especially the Spa area the service should definitely be improved when it comes to the ladies at the front desk. The other staff was very helpful but overall management seems to be a little confused.
XXIAOJINGSince all the attractions were closed the day before yesterday, I didn't see the former residence of Marx, who had the highest expectations for the trip to Germany. I was not reconciled and returned! The hotel’s breakfast is good and rich, as well as instant noodles. When checking in, the front desk asked the hotel to email the reservation form received when booking the hotel, and emphasized the importance. This 20-day trip to Germany is the only one that needs to send a reservation form to the hotel. Please pay attention to check-in
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