Hotels With spa in Riau Islands, Indonesia

The cleanliness is ok. Customer service also good. They are very friendly and helpful. Only the location for me is quite inconvenience as it not walking distance with the restaurant or mart. But if you have a driver it's okay. Grab also ok quite cheep as the distance with mall only 2-3km. This is the cheapest hotel with bathtub. We also can keep our luggage at their lobby if we want to go out first before check in.

We had an amazing stay during my husband’s birthday celebration last week. We truly appreciated the staff’s thoughtful gesture of allowing us to check in early and check out late, even though we had not requested it. Their extra effort in setting up birthday decorations for my husband made the occasion even more special and memorable. Thank you so much for going above and beyond to enhance our experience. All the staff members were respectful, friendly, and accommodating throughout our stay. We were also pleasantly surprised to receive a complimentary voucher for a free photo session, which was a wonderful added touch. What impressed us even more was the staff’s honesty and attentiveness. I accidentally left my phone behind, and they returned it to me before I had even realized it was missing. Their prompt action and care were truly commendable. We are grateful for the exceptional hospitality and would highly recommend this place to anyone looking for a memorable stay.

Wonderful moments celebrating my birthday on the stunning Bintan Island in Indonesia—a true slice of paradise. This beautiful destination is conveniently accessible with a 75-minute ferry ride from Tanah Merah, Singapore 🇸🇬, or a 20-minute trip from the Telaga Punggur ferry terminal in Batam to Tanjung Uban, as well as a 60-minute journey from Tanjung Pinang Island. During our delightful seven-night stay, we truly appreciated the warm hospitality we received. We are already looking forward to our next visit. Thank you, Bintan, for the unforgettable memories!

Was given a smoking room while I had requested for a non smoking room in my booking. Had to request for a change of room. Room door was difficult to open despite using two access room cards. Again, had to ask the receptionist to get our room doors settled. So there was some delay before we could really take a rest after a long day. Basic amenities like dental kit, shampoo and body wash were provided. Room was of a pretty decent size. Breakfast was ok and has a Maggie station. It’s just a 5- 10 mins drive to the Batam ferry center.

Although is an old hotel but the management have tried the best to keep it up to the standard in term of cleanliness and hospitality. We are family of 3 and glad to have booked a spacious room with a king sized bed and a single bed. This made our sleep very comfortable. It was reasonably priced and location is good. Not too far from all the hot tourist spots. The only things for improvement are : 1. Mini bar need time to turn cold 2. Hot water took time to heat up during peak hour

First time to Batam, hotel location is next to the mall which you may get what you need from mall and shops nearby. The hotel breakfast had variations choice and good. Overall the experience staying in this hotel was great. There is a swimming pool at Level 2 and and massage center inside hotel with reasonable price. If you are coming over follow those youtuber and online recommendations, you are a bit remote and need to go by car. This place may be good for business traveller but for backpacker or light traveller, you may choose to stay near the attractions where you can reach within walking distance.

We stayed here for three days with our family and booked two Grand Deluxe rooms and one Deluxe room. The rooms were spacious, each equipped with a sofa bed, which was very convenient when traveling with kids. The location is excellent, surrounded by Lagoi Plaza, a lake, and a beach, and it’s only about a 12-minute drive to Treasure Bay. Breakfast was decent, and we appreciated that there was porridge suitable for babies. The only issue we encountered was the restroom sliding door, which tended to get stuck easily, but the staff were very friendly and quick to assist. Additionally, there is a free playground and a swimming pool on the 7th floor with a beautiful view—we really loved it. Overall, it was an awesome family getaway

We were upgraded on our recent trip to Batam. i Hotel has two locations.. at Nagoya Hill (where we stayed) and Baloi. The Nagoya property is conveniently located just next to Nagoya Hill Shopping Centre. There's a side gate, which is locked and accessible by room key card, to and from the Shopping Centre. This makes it very accessible and provide extra security other than walking along the street. Access to the hotel via vehicle will be inspected at the main gate before the security personnel opens the gate. Hotel is clean and staff are courteous. Since we were there for only 2-nights we didn't need room cleaning. In the early afternoon of the second day I received a message that my room has the No Disturb light on and just wanted to confirmed if we need room makeup. Such thoughtful service! The breakfast buffet carries a wide spread. I would suggest taking up on their breakfast before heading out for the day. They have 2 coffee machines that makes about 15 different beverages. Just a caution that they lean towards to sweeter side. At the buffet there's also an egg counter that will make your eggs be it omelette, over easy or soft boiled. Going for meals and shopping malls are convenient. Besides Nagoya Hill which you can easily walk to, other malls like the the Grand Batam Mall and food courts like A2 and Nagoya Food Court are easily accessible by Grab. Cost is around IDR21,600.00. From Batam Ferry Terminal to the hotel cost about IDR37,000.00.

Best stay with this hotel. But bad experience booked with trip.com. As we arrived for check in there was a problem, receptionist said they dont receive our booking from trip.com. After 15mins later, they found out my booking under *******. They offered me for other room because my room curently full. A bit happy because they offer for 2single beds extra n room upgrade for free. I really love the room. Very spacious. On 2nd day we got our room as we booked before. Anyway i really happy with this hotel. Thankyou.

Staying in Cassia Bintan was the perfect sanctuary I needed to recharge and getaway from the busy city life. This 'me-time' was exactly what I needed to find my peace again. The hospitality started the moment I arrived—I was greeted by Arya at the counter, who was incredibly helpful and kind. His warm welcome immediately put me at ease as a solo traveller. I truly appreciated the shuttle bus provided by Cassia from the ferry terminal; it felt very safe and organized, which is so important for solo female travellers. The room itself was a dream. I loved the blue colour of the room. This soothing blue wall creates a calm space where I can truly relax. It's spacious and clean. My favourite spot was the well-equipped kitchenette and the nice private balcony; the air felt so clean and fresh, and it was such a serene place for me to sit and do my painting. I love the sea so much, and the serene beach was so therapeutic. The pristine white sand and the shimmering turquoise blue sea were breathtaking. Being able to stroll along the shore every single day while listening to the gentle sea waves was the perfect way to clear my mind. I also loved spending time at Vista—sipping on their refreshing lime juice while soaking in the stunning sea view was pure bliss. The food at Lotus Cafe was delicious, and the staff always greeted me with a warm smile. Having the market 23 nearby was also so convenient for snacks and essentials. If you’re a mum looking for a safe, beautiful, and welcoming place to find some peace by the water, this is it. A heartfelt thank you to Arya and the whole team! Guest from room 3502”