Hotels With Spa in Riau Islands, Indonesia

I had such an amazing experience staying here! From the moment we arrived, the staff were incredibly friendly and welcoming — especially Agus, who went above and beyond to make sure we felt comfortable and well taken care of. He always greeted us with a big smile and was super helpful with everything we needed throughout our stay. The breakfast was seriously impressive — there were so many options to choose from, and everything tasted fresh and delicious. You can really tell they put effort into making sure guests start the day right. Definitely one of the best hotel breakfasts I’ve had in a while! The location is very strategic, close to everything — shopping, restaurants, and main attractions — which made it so convenient to get around. The room was spacious, clean, and comfortable, with everything we needed for a relaxing stay. Overall, everything about this place was just perfect. Great service, great food, great location. A big thanks to Agus and the team for making our stay such a memorable one. Highly recommended! ⭐⭐⭐⭐⭐

Room 706 I wanted to share that despite this is a really old hotel you can tell that they trying to make little improvements for example I noticed that the curtains are new. I believed the all of the staffs are well trained - bellboy, recept. waitresses and even housekeeping staffs keep smiling at you welcoming you and always helpful really thumbs up. I observed also every detail they have done to keep every corner of the hotel clean and tidy . Restaurant food is also delicious. Despite limited choice of food, the food taste really not bad. I like it that they keep their pastries in the warmer to keep it fresh, Again despite the smaller size room, it’s so nice to have a side table and chair to have our meals, dressing table and chair, a place for baggage, so many hangers a pair of slippers, fridge also working. All that we need for a short stat really thoughtful of them. I also find the pillows and bed very good and I slept very well . Hotel is unblocked so the feelings is good. Sound prove also ok. Doorway is also very bright. Just 5 mins walk to grand Batam mall and the wet market A2 and Batam city mall where we had dim sum so yummy 1-2 improvements is that the aircon is really noisy. Thought the towels smells good but there is a bit of stain 😬

Overall is really a beautiful plc to rest and get away from the busy city life. I would like to suggest more drinking water provided to guests (either provide a water dispenser or additional water given). Per room per day is only given 2 small bottles of mineral water. Believe me, in our climate it is really insufficient. I felt so dehydrated. The drinks I can order from the restaurant are sweetened drinks. So that was really a drawback for me. They have a shop but they do not sell any mineral water. Breakfast is quite sad too.. I was expecting a bit more options for this location since it is secluded frm other eateries. Room service food was much better than the breakfast provided so I'm not sure why such a big difference in quality and taste. Communications in the hotel can be better too. I had informed reception 4 hours before check out for use of a buggy as our unit is very far. Nobody came for us. They called to remind us to check out and I told them yes, we are waiting for the buggy we requested. Subsequently I had to call another 3 times before someone came and the person was also very rude.

Service was great, they sent a buggy to send us to our block as it was a bit further away from the reception. Staff were all very friendly, always greeted us when we walk past each other. Nice view too!

First time stay in Swiss belhotel harbour bay… Good hotel near by harbour bay ferry terminal..just walk about 10 minutes and the services is really awesome from the guest officer until the restaurant staff really excellent , especially Maya she always check on us about anything that make us comfortable to stay and she make birthday surprise that make us feel special and the restaurant staff Anabil (if not wrong the name 😊)he also very good But mostly all the staff in the hotel very good and friendly and the breakfast also good.. Is really recommended to stay there

Always love this Hotel. Maybe repeated 10 times already. Good service, good massage spa. Loves the cozy pool with warm jacuzzi on sundeck w frangipani tree over. almost exclusive! However buffet although many varieties breakfast this time is not as great as before😢. Previous chefs retired. Hope Chef become better

Very near Batam centre ferry centre, but away from beach area. Majestic hotel, grand, posh! I love this hotel. Breakfast is amazing. Pool is huge, with jacuzzi pool too. Staff is friendly. But pls buy your own water. As hotel only gives 2 bottles of water a day. Don't bother trying the massage at hotel. Not worth it

This is the second time I’ve stayed at this hotel with my kids. The surroundings have changed drastically — it’s now quite noisy even at night. That being said, I still like the hotel very much. It’s value for money with great service, friendly staff, relaxing in-house massage, and yummy food at the restaurant. The hotel’s design is also quite impressive despite its age. The rooms have been renovated since my previous visit many years ago, and overall they are comfortable and pleasant to stay in. Location is 5 mins drive to Nagoya Hill. Please keep up the good work, and consider enhancing the sound insulation.

At first, we were impressed by its simple, modern, stylish design and sparkling cleanliness. The room was spacious and had a partial sea view. However, during our 3D2N stay, the swimming pool remained closed due to strong winds. The weather was nice enough for a swim, so it was quite a misfortune. This should have been stated in their advertisements to let customers know that although the hotel has a pool, it is almost never open. The location is opposite the mall, but it’s dangerous for families with strollers or young children to cross the road.

I had an excellent experience during my stay at this hotel. The service provided was remarkable, from the front desk to the housekeeping team. Every staff member displayed a high level of professionalism and friendliness, creating a comfortable environment throughout my visit. The efficiency and attention to detail demonstrated by the team exceeded my expectations. Without a doubt, this hotel is an excellent choice for visitors to Batam who value top-quality service.