Hotels With Spa in North Sumatra, Indonesia

I really subscribe to this hotel, this is the umpteenth time I've stayed here, I really like it, the facilities are all new🤗 the place is comfortable, clean, strategic, the staff are friendly and they got to know me because I've often stayed here🤩 the room prices are pocket friendly, you can get breakfast again🤗

A good hotel choice when you arrived by airport train or have a morning flight on the next day. Nice size of the room, best location, friendly security, front office, housekeeping crew. However the breakfast service was very lame. Ordered ”sunny side-up”, but never came until 30 minutes when I finished my meal and no longer need it. I was sitting on the table right facing the egg corner. The staff busy chatting each other, and the restaurant leader busy with his mobile phone on the welcoming desk.

We only stayed at this hotel because we were attending a wedding reception being held there. I have stayed in more than 150 hotels around the world and for the first time I was required to pay a refundable deposit for a remote control for the A/C. The bathroom is exceedingly tiny. My cat couldn't swing a cat in it. There was no hot water at 5:00pm after we had travelled 5 hours to get there and really needed to freshen up. On our way to dinner, I asked at reception about this and was told that due to ”technical problems” we could only have hot water from 6 - 8AM and from 6 - 8PM. I explained that I did not know about this. The receptionist then showed me a document that I had not seen nor been shown when checking in that explained the situation. I suggested that guests should be informed about this when checking in. Miraculously, the 'technical problems' were resolved the following morning. The staff were not aware of what was happening at the property. We asked if there was live music. The receptionist directed us to two venues on the property, but each was closed. Only the disco was open. The food in the restaurant was mediocre at best. They try to do this barbeque thing at the table, but it fails to deliver. There were plenty of plates, cups, glasses and so on, but only one spoon. There's no light above the cabinet where you make tea or prepare snacks etc. The light above the makeup / grooming mirror was not working. They clearly don't check that everything is working when they clean the rooms. The furniture, carpets, cabinetry, wall coverings etc are very dated. However, the bed was comfortable and the wall covering behind the bed was relatively new. There's no safe in the room. I know that safes are expense and there are always technical problems, but pretty much every property that says it's 4-star has a room safe. The worst part from a safety perspective is that the elevator doors close within a very short time. I injured my arm as the door closed on me within 5 or so seconds and hit me quite hard. A petite granny could have been seriously injured. No-one seems to care. It's an obvious problem and should have been fixed. The restaurant did not stock beer or wine or any other alcoholic beverage. It's a property that management doesn't seem to care about. The staff are helpful, willing, courteous and respectful, but not properly trained. This is a sign that management or ownership doesn't give a toss.

Very recomended hotel, the room were big, the bed also. The location very strategic. We hope to visit in the future.

I stay one night in this new and very clean airport hotel. This hotel is located inside the airport terminal (land side) just one floor above arrival hall. Rather than staying nearby hotel that you need transportation to airport to catch early morning flight, this hotel give you a lot of convinience during the short stay. Plenty of eating place from fast food to restaurant with Indonesia cuisine. You can also hangout at Starbucks at departure hall. The lobby is huge and have place to sit and relax. The rooms are large and well litted. The bathroom with rain shower and strong water power is a plus. Inside the room there is free drinking water and free coffee and tea facility. No room safe inside the room. Huge LCD television is a plus too. The room floor is covered with wood and feel very comfortable to walk inside the room. Super clean and the staffs are courteous. They do provide breakfast as an option. Certainly this is the best airport hotel and should give a try if it happens that you arrive to late or have to depart in early morning. One negative side is the flight announcer is hearable in certain rooms especially rooms that have prefix of “2xx”.

I had a lovely stay at the JW Marriott, Medan. I wanted somewhere with good facilities for a few days at the end of my travels where I could relax before making my trip home. The hotel has a great variety of restaurant options, the food was very good. The gym was the best I have seen throughout all hotels I have visited across Asia, professional quality equipment and setup. The rooms were older, but very spacious, comfortable. and well maintained But the thing that made my stay the most enjoyable was the wonderful staff and the service they provided. As a solo, female traveller it is important to me to feel safe, and have a sense of care, friendliness and support. The staff at this hotel went over and above to look after me and help in any way they can, nothing was too much trouble. If I am ever in Medan again I would definitely stay there again.

Good location, good room, good restaurant. But what really made this an excellent rating was the staff. All the staff were polite and helpful. Special mention for Putra and Dewi on the front desk. These 2 really went out of their way to help me out. I cannot thank them enough. They are a credit to the organisation. I would like to make a couple of suggestions though. The front entrance has steep steps, please consider installing a ramp along the side to assist people with mobility issues and those carrying heavy luggage. Also the front off street parking area. Once again it can be an issue for less able bodied people to get past the parked cars. Please encourage guests to use the underground car park thus leaving the front less congested. I will definately stay here again if I visit Medan.

Recommend. I really like it, I want to come here again. All the facilities are okay. Can't say the best view

I stayed here 4-nights for a conference that’s also happening in this hotel. So many things have gone wrong and enough reasons for me not coming back. 1. The reception (or should I said “deception”?), misguided me. They said my room is upgraded to Premiere room, with complimentary afternoon tea, and minibar. More about this below. 2. Went to the room but nothing special, also the weird furniture placement makes the room smaller. Room has view but mostly just building roofs. Appreciate the giant shower head though. 3. Went for afternoon tea with my business colleague and the waitress said I’m not eligible for the complimentary. She said the receptionist made a mistake. Fine. 4. Got a call from reception, she said that Ieft my ID card at the reception. Which can be avoided if she did not forget to pass the ID card back after she copied it in. Went back to reception to get my ID card, and ask the reception about the afternoon tea to confirm whether I’m eligible or not. She said not and the minibar also not free unfortunately. Thank God I haven’t eat anything from the minibar 5. Breakfast at level 3 is unorganized, chaotic, and basically madness without crowd control. However I managed to get to the level 10 which is more quiet. Food quality is average. 6. I realized an item missing from the minibar, I did not consume them at all. I called in the operator and they were like “are you sure you’re staying alone, Sir?” I’m like… unbelieveable, why don’t you check with the housekeeping if they removed it or else? I just don’t want it to be billed on my room charge. I know it’s just a potato chip that I could easily replace from minimart, but imagine if they took other items and then billed it to your room. 7. The only nice experience I had in this hotel is the dinner, food surprisingly decent. Also the service is nice (maybe because we were the only customers?). Oh and concierge staffs also very helpful keeping my deliveries and helping me with my stuff when I checked out without me asking.

Positive points: - Comfortable bed - Clean room (except the bathroom) - Smart tv with streaming apps (but you must have your own subscription) - Room size - parquet floor - Location Negative points - Deposit is a MUST (hotel thinks that any guest has malicious intent to steal room items. Please, they’re not even the top of the line). You cannot use this deposit to pay room service (maybe can if you deposit more, like much more). Upon checking out, the front desk will have sb checking the room before refunding your deposit. Geez. - soundproofing is non existent. You can hear ppl next door, the traffic, nearby train, and worst, the noise from the club on top floor). Tried staying in a room facing the pool. It helped to reduce some noise from traffic and train, but does not eliminate it (and they charge more for this room!!) - breakfast is basic - bathroom drainage cannot completely drain water. Take a shower in the evening and you will still see some puddle in the morning. Gross. - wifi is hit and miss

I really subscribe to this hotel, this is the umpteenth time I've stayed here, I really like it, the facilities are all new🤗 the place is comfortable, clean, strategic, the staff are friendly and they got to know me because I've often stayed here🤩 the room prices are pocket friendly, you can get breakfast again🤗

A good hotel choice when you arrived by airport train or have a morning flight on the next day. Nice size of the room, best location, friendly security, front office, housekeeping crew. However the breakfast service was very lame. Ordered ”sunny side-up”, but never came until 30 minutes when I finished my meal and no longer need it. I was sitting on the table right facing the egg corner. The staff busy chatting each other, and the restaurant leader busy with his mobile phone on the welcoming desk.

We only stayed at this hotel because we were attending a wedding reception being held there. I have stayed in more than 150 hotels around the world and for the first time I was required to pay a refundable deposit for a remote control for the A/C. The bathroom is exceedingly tiny. My cat couldn't swing a cat in it. There was no hot water at 5:00pm after we had travelled 5 hours to get there and really needed to freshen up. On our way to dinner, I asked at reception about this and was told that due to ”technical problems” we could only have hot water from 6 - 8AM and from 6 - 8PM. I explained that I did not know about this. The receptionist then showed me a document that I had not seen nor been shown when checking in that explained the situation. I suggested that guests should be informed about this when checking in. Miraculously, the 'technical problems' were resolved the following morning. The staff were not aware of what was happening at the property. We asked if there was live music. The receptionist directed us to two venues on the property, but each was closed. Only the disco was open. The food in the restaurant was mediocre at best. They try to do this barbeque thing at the table, but it fails to deliver. There were plenty of plates, cups, glasses and so on, but only one spoon. There's no light above the cabinet where you make tea or prepare snacks etc. The light above the makeup / grooming mirror was not working. They clearly don't check that everything is working when they clean the rooms. The furniture, carpets, cabinetry, wall coverings etc are very dated. However, the bed was comfortable and the wall covering behind the bed was relatively new. There's no safe in the room. I know that safes are expense and there are always technical problems, but pretty much every property that says it's 4-star has a room safe. The worst part from a safety perspective is that the elevator doors close within a very short time. I injured my arm as the door closed on me within 5 or so seconds and hit me quite hard. A petite granny could have been seriously injured. No-one seems to care. It's an obvious problem and should have been fixed. The restaurant did not stock beer or wine or any other alcoholic beverage. It's a property that management doesn't seem to care about. The staff are helpful, willing, courteous and respectful, but not properly trained. This is a sign that management or ownership doesn't give a toss.

Very recomended hotel, the room were big, the bed also. The location very strategic. We hope to visit in the future.

I had a lovely stay at the JW Marriott, Medan. I wanted somewhere with good facilities for a few days at the end of my travels where I could relax before making my trip home. The hotel has a great variety of restaurant options, the food was very good. The gym was the best I have seen throughout all hotels I have visited across Asia, professional quality equipment and setup. The rooms were older, but very spacious, comfortable. and well maintained But the thing that made my stay the most enjoyable was the wonderful staff and the service they provided. As a solo, female traveller it is important to me to feel safe, and have a sense of care, friendliness and support. The staff at this hotel went over and above to look after me and help in any way they can, nothing was too much trouble. If I am ever in Medan again I would definitely stay there again.

Good location, good room, good restaurant. But what really made this an excellent rating was the staff. All the staff were polite and helpful. Special mention for Putra and Dewi on the front desk. These 2 really went out of their way to help me out. I cannot thank them enough. They are a credit to the organisation. I would like to make a couple of suggestions though. The front entrance has steep steps, please consider installing a ramp along the side to assist people with mobility issues and those carrying heavy luggage. Also the front off street parking area. Once again it can be an issue for less able bodied people to get past the parked cars. Please encourage guests to use the underground car park thus leaving the front less congested. I will definately stay here again if I visit Medan.

I stayed here 4-nights for a conference that’s also happening in this hotel. So many things have gone wrong and enough reasons for me not coming back. 1. The reception (or should I said “deception”?), misguided me. They said my room is upgraded to Premiere room, with complimentary afternoon tea, and minibar. More about this below. 2. Went to the room but nothing special, also the weird furniture placement makes the room smaller. Room has view but mostly just building roofs. Appreciate the giant shower head though. 3. Went for afternoon tea with my business colleague and the waitress said I’m not eligible for the complimentary. She said the receptionist made a mistake. Fine. 4. Got a call from reception, she said that Ieft my ID card at the reception. Which can be avoided if she did not forget to pass the ID card back after she copied it in. Went back to reception to get my ID card, and ask the reception about the afternoon tea to confirm whether I’m eligible or not. She said not and the minibar also not free unfortunately. Thank God I haven’t eat anything from the minibar 5. Breakfast at level 3 is unorganized, chaotic, and basically madness without crowd control. However I managed to get to the level 10 which is more quiet. Food quality is average. 6. I realized an item missing from the minibar, I did not consume them at all. I called in the operator and they were like “are you sure you’re staying alone, Sir?” I’m like… unbelieveable, why don’t you check with the housekeeping if they removed it or else? I just don’t want it to be billed on my room charge. I know it’s just a potato chip that I could easily replace from minimart, but imagine if they took other items and then billed it to your room. 7. The only nice experience I had in this hotel is the dinner, food surprisingly decent. Also the service is nice (maybe because we were the only customers?). Oh and concierge staffs also very helpful keeping my deliveries and helping me with my stuff when I checked out without me asking.

Positive points: - Comfortable bed - Clean room (except the bathroom) - Smart tv with streaming apps (but you must have your own subscription) - Room size - parquet floor - Location Negative points - Deposit is a MUST (hotel thinks that any guest has malicious intent to steal room items. Please, they’re not even the top of the line). You cannot use this deposit to pay room service (maybe can if you deposit more, like much more). Upon checking out, the front desk will have sb checking the room before refunding your deposit. Geez. - soundproofing is non existent. You can hear ppl next door, the traffic, nearby train, and worst, the noise from the club on top floor). Tried staying in a room facing the pool. It helped to reduce some noise from traffic and train, but does not eliminate it (and they charge more for this room!!) - breakfast is basic - bathroom drainage cannot completely drain water. Take a shower in the evening and you will still see some puddle in the morning. Gross. - wifi is hit and miss

The hotel is located conveniently next to an IndoMart. The rooms are nice with a window looking down on the reception area below. The beds are a little hard. Aircon and hot water works well. There is a full sized fridge but freezer does not work. The breakfast buffet has quite a bit of variety with hot station. I recommend booking the in-hotel massage service.

The room is spacious and the bed are comfortable. We had a good two nights sleep. The breakfast restaurant offers a very nice skyline view and has a good spread of food. I am a vegetarian but have no issues with the choice of food. The hotel is just beside a cambridge mall with restaurants, hair salons and supermarket. Overall, the stay is good.

I stay one night in this new and very clean airport hotel. This hotel is located inside the airport terminal (land side) just one floor above arrival hall. Rather than staying nearby hotel that you need transportation to airport to catch early morning flight, this hotel give you a lot of convinience during the short stay. Plenty of eating place from fast food to restaurant with Indonesia cuisine. You can also hangout at Starbucks at departure hall. The lobby is huge and have place to sit and relax. The rooms are large and well litted. The bathroom with rain shower and strong water power is a plus. Inside the room there is free drinking water and free coffee and tea facility. No room safe inside the room. Huge LCD television is a plus too. The room floor is covered with wood and feel very comfortable to walk inside the room. Super clean and the staffs are courteous. They do provide breakfast as an option. Certainly this is the best airport hotel and should give a try if it happens that you arrive to late or have to depart in early morning. One negative side is the flight announcer is hearable in certain rooms especially rooms that have prefix of “2xx”.

Nice and comfortable hotel to stay in and its convenient to the airport. Hotel staffs are friendly and helpful. Only setback is the swimming pool which is not clean. Can see some dirt and leaves in the swimming pool.

Pros: close to airport free airport shuttle at certain times Large room with comfortable bed, seating, large fridge freezer, tea and coffee making facilities, air conditioning A few cafes and a small supermarket within walking distance Cons: Staff speak very little English Fitness room large and well equipped with low quality cardio equipment and weights but had to ask member of staff to switch on electricity. Also there is no air conditioning despite there being an air conditioning remote in there. Opened all the windows but it was like working out in a sauna, virtually impossible. Plus no towels or water so all the machines I used were covered in sweat. Pointless having a gym if you can’t actually use it. Plus it took some time to find as most of the staff couldn’t tell me where it was. We couldn’t take advantage of the airport shuttle as the times are limited. No shuttle after 09.00 until 12.00. We asked if the staff could order a taxi for us and they told us to use the Grab app. Taxi cost 65k. Hardly any toilet paper in room so had to ask for more which the staff didn’t understand It’s a bit of a shame as with a few tweaks and staff training this could be a great hotel

Great, good, strategic location near the airport, there is a shuttle facility

I stayed at the hotel for 6D5N and it was brilliant! I stayed there with a few others but the rooms we got are 2-guest bedrooms with 2 single beds. The hotel is actually located in a somewhat empty plot of land however, there are nearby housing, a convenient store and a couple of restaurants. The hotel itself is 5 storeys high (I think), has 2 elevators. and is fully carpeted on the upper floors. As for the rooms, they are HUGE for a 2-guest bedroom! They also include a working television and a small electric kettle for you to make hot drinks or cook maggie noodles. The bathroom is also very spacious with a translucent glass door. The bed sheets and towels are changed for us everyday and are kept clean - no apparent stains. The hotel staff are always polite and helpful. They also provide free breakfast which is absolutely tasty especially their fried chocolate bananas! Also, I would always have my toast and jam even when I have eaten like fried rice or noodles, can't miss it. The deco of the hotel in overall is pretty modern and splendid. The atmosphere is always lively. Not to mention, their Wifi is free and has consistent connection.

The room below the location is close to the parking lot, so there is a sound from outside.

A very nice place to stay. The hotel is located near to the main road with easy access to the Lubuk Pakam town. The room was big and clean with friendly and helpful staff. Place is nearby Kuala Namu Airport with free hotel shuttle. May use Grab services to move around.

Nice and comfortable hotel to stay in and its convenient to the airport. Hotel staffs are friendly and helpful. Only setback is the swimming pool which is not clean. Can see some dirt and leaves in the swimming pool.

Pros: close to airport free airport shuttle at certain times Large room with comfortable bed, seating, large fridge freezer, tea and coffee making facilities, air conditioning A few cafes and a small supermarket within walking distance Cons: Staff speak very little English Fitness room large and well equipped with low quality cardio equipment and weights but had to ask member of staff to switch on electricity. Also there is no air conditioning despite there being an air conditioning remote in there. Opened all the windows but it was like working out in a sauna, virtually impossible. Plus no towels or water so all the machines I used were covered in sweat. Pointless having a gym if you can’t actually use it. Plus it took some time to find as most of the staff couldn’t tell me where it was. We couldn’t take advantage of the airport shuttle as the times are limited. No shuttle after 09.00 until 12.00. We asked if the staff could order a taxi for us and they told us to use the Grab app. Taxi cost 65k. Hardly any toilet paper in room so had to ask for more which the staff didn’t understand It’s a bit of a shame as with a few tweaks and staff training this could be a great hotel

Great, good, strategic location near the airport, there is a shuttle facility

The room below the location is close to the parking lot, so there is a sound from outside.