Very good service by Sunway staffs, all smiles and patience and friendly with kids. My son is very happy from enjoying this Lost world zoo trip! 5 stars
You can only check in after 3pm due to their small amount of rooms, so DO NOT come earlier! But the staff are really good to call me when room is ready so I really appreciate that.
The location is also very good if you are planning to go Lost World, but other than that it is a pain in the ass to travel to old town or central area of Ipoh for good food, just secluded area. Prebook Jeff Cellar since it's in the same area if you want high end but good food. Sunway should not only sell their own products (white label) but also should include things outside like chips or medicine. Not really convenient when all the ground floor of hotel / inside Lost World doesn't have midnight snacks that isn't Sunway branded 😂
If your plan is to visit the Lost World of Tambun theme parks, this accommodation is spot-on. However, also because of the close proximity to the theme park and its operating hours from 11am to 11pm, if you have an infant or child that is sensitive to noise, it can still be heard in the unit even though windows and doors are closed. The unit looks quite new with living room and rooms cleanliness is good. Cleanliness of the both toilets as there are odor needs to be taken care of. Overall still happy with the unit amenities and facilities (playground, swimming pool, onsen, gym).
It is a very beautiful beach resort. Check in and checkout were very smooth. Rooms were clean with a nice beach view. It has a good water park for children to enjoy. It also has a big swimming pool for adults and adolescents to swim in. It also has a kids play room for kids to play around. The beach was well taken care off just for an evening walk to enjoy the sunset and morning scroll. Finally there is a staff member, Laila to whatsapp us at anytime in case we have any problems during our stay.
This is a basic three-star hotel that covers the essentials. Good only for a short stay.
The room is a decent size but pretty bare-bones.
Most of the room floor is tiled—not wooden, SPC or carpeted —and the amenities are minimalist. The TV set is small and has a limited number of channels. Wi-Fi is not so good, and there is no swimming pool. Parking is free, but it is out on open ground and a bit of a walk to get to the entrance. Difficult when it is raining.
On a positive note, the staff are super friendly and go out of their way to help. Big thumbs up to them—keep it up!
My stay at the resort was amazing! If I could give it 10 stars I would. Hospitality was top notch, ambience was perfect. Maybe reduce Buggy wait time during seasonal time as we almost had a rift at the beach with an Asian family who were rude to us, acting like we didn’t belong there. Literally acted like they had the right to tell us not to get on one because they were a group. We didn’t know that as there was no visible queue and profiling bunch of random Chinese people to infer they are in a group would be stereotypical. I understand the resort cannot control the kind of people in their space however I brought it up with our guy at the receptionist who apologized for the situation. I will definitely be back here as I had an amazing time
We stayed here, just the two of us —
And honestly… it was everything we didn’t know we needed.
From the moment we arrived, it felt like the world slowed down.
Just nature, silence, and the two of us.
💧 The villa —
Private, peaceful, and beautifully designed.
We had our own natural hot spring tub… soaking in warm water under the trees, just talking, laughing, and sometimes saying nothing at all.
It felt intimate, real, and healing.
🧘♀️ The caves —
Meditation cave was so quiet, we could hear our own hearts.
Steam cave felt like a reset for the body.
We didn’t rush anything. Everything there teaches you to slow down.
🍽️ Jeff’s Cellar dinner —
This was the highlight.
Fine dining in a 260-million-year-old cave — just wow.
Romantic, calm, and full of little surprises from the chef. We’ll never forget it.
🌿 The overall experience?
It’s not just a resort.
It’s a space where two people can really reconnect — without noise, without distraction.
Just you, your person, and peace.
⸻
We came here to rest.
But we left with something more.
A calm heart. And a deeper love.
Thank you, Banjaran.
We’ll definitely come back — someday, maybe just the two of us again. 🕊️
Love the hotel cleanliness and aim towards sustainability. Recreshing smell in and around the hotel. 2nd trip to Perak and 2nd stay at the hotel. Big family room so its good for family with small children. No halal breakfast provided there. But easily can get on Grab or easily get it near the town area.
Good location, a few minutes drive from Taiping Lake. Nice apartment with ample space for 5 persons. Good service.
Good
36 reviews
7.7/10
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GGuest UserIt is a very beautiful beach resort. Check in and checkout were very smooth. Rooms were clean with a nice beach view. It has a good water park for children to enjoy. It also has a big swimming pool for adults and adolescents to swim in. It also has a kids play room for kids to play around. The beach was well taken care off just for an evening walk to enjoy the sunset and morning scroll. Finally there is a staff member, Laila to whatsapp us at anytime in case we have any problems during our stay.
YYEE CHEEIf your plan is to visit the Lost World of Tambun theme parks, this accommodation is spot-on. However, also because of the close proximity to the theme park and its operating hours from 11am to 11pm, if you have an infant or child that is sensitive to noise, it can still be heard in the unit even though windows and doors are closed. The unit looks quite new with living room and rooms cleanliness is good. Cleanliness of the both toilets as there are odor needs to be taken care of. Overall still happy with the unit amenities and facilities (playground, swimming pool, onsen, gym).
AAnonymous UserMy stay at the resort was amazing! If I could give it 10 stars I would. Hospitality was top notch, ambience was perfect. Maybe reduce Buggy wait time during seasonal time as we almost had a rift at the beach with an Asian family who were rude to us, acting like we didn’t belong there. Literally acted like they had the right to tell us not to get on one because they were a group. We didn’t know that as there was no visible queue and profiling bunch of random Chinese people to infer they are in a group would be stereotypical. I understand the resort cannot control the kind of people in their space however I brought it up with our guy at the receptionist who apologized for the situation. I will definitely be back here as I had an amazing time
JJacqueline Wong Ka YingEveryone was very friendly and exceptional hospitality by the team. Will definitely recommend to our white people guests as we're also in the tourism industry in Penang.
Except for the dining Sidai restaurant service staff, bad attitude and even giving faces when chef kitchen asked them to prepare things missing. My husband is a hotel chef for 10 years so he knows how to operate a 5 star hotel. Didn't keep baby chair clean too, full of dirt (serious not like some dirt). Should be in SOP to wipe everyday, but luckily service crew help me wipe upon asking. Spot another couple brought baby too and they wipe themselves while GM kutuk them then they still watching customer wipe themselves without go in front and said I help to wipe, so hilarious 😆You're charging a lot for this resort, so I expect at least 4 star service.
Room cleanliness can be improved, especially bathroom. Dirt marks between tiles can be easily fixed by just putting tile grout then problem fixed. Room photo is different from the one listed on Agoda and Trip.com so there's a expectation vs reality scenario but I am okay with a smaller room, just that maybe others won't be happy.
AAnonymous UserVery good service by Sunway staffs, all smiles and patience and friendly with kids. My son is very happy from enjoying this Lost world zoo trip! 5 stars
You can only check in after 3pm due to their small amount of rooms, so DO NOT come earlier! But the staff are really good to call me when room is ready so I really appreciate that.
The location is also very good if you are planning to go Lost World, but other than that it is a pain in the ass to travel to old town or central area of Ipoh for good food, just secluded area. Prebook Jeff Cellar since it's in the same area if you want high end but good food. Sunway should not only sell their own products (white label) but also should include things outside like chips or medicine. Not really convenient when all the ground floor of hotel / inside Lost World doesn't have midnight snacks that isn't Sunway branded 😂
AAnonymous UserWe stayed here, just the two of us —
And honestly… it was everything we didn’t know we needed.
From the moment we arrived, it felt like the world slowed down.
Just nature, silence, and the two of us.
💧 The villa —
Private, peaceful, and beautifully designed.
We had our own natural hot spring tub… soaking in warm water under the trees, just talking, laughing, and sometimes saying nothing at all.
It felt intimate, real, and healing.
🧘♀️ The caves —
Meditation cave was so quiet, we could hear our own hearts.
Steam cave felt like a reset for the body.
We didn’t rush anything. Everything there teaches you to slow down.
🍽️ Jeff’s Cellar dinner —
This was the highlight.
Fine dining in a 260-million-year-old cave — just wow.
Romantic, calm, and full of little surprises from the chef. We’ll never forget it.
🌿 The overall experience?
It’s not just a resort.
It’s a space where two people can really reconnect — without noise, without distraction.
Just you, your person, and peace.
⸻
We came here to rest.
But we left with something more.
A calm heart. And a deeper love.
Thank you, Banjaran.
We’ll definitely come back — someday, maybe just the two of us again. 🕊️
DDrOBYThis is a basic three-star hotel that covers the essentials. Good only for a short stay.
The room is a decent size but pretty bare-bones.
Most of the room floor is tiled—not wooden, SPC or carpeted —and the amenities are minimalist. The TV set is small and has a limited number of channels. Wi-Fi is not so good, and there is no swimming pool. Parking is free, but it is out on open ground and a bit of a walk to get to the entrance. Difficult when it is raining.
On a positive note, the staff are super friendly and go out of their way to help. Big thumbs up to them—keep it up!
LLya HairulLove the hotel cleanliness and aim towards sustainability. Recreshing smell in and around the hotel. 2nd trip to Perak and 2nd stay at the hotel. Big family room so its good for family with small children. No halal breakfast provided there. But easily can get on Grab or easily get it near the town area.
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