Hotels With Spa in Phang Nga Province, Thailand

We arrived at the HotSpring Beach Resort at the end of June '23, just a week after a new General Manager had started his new role - something we found out because he was actively meeting and greeting guests and will obviously be a great asset to the resort. He is overseeing a huge number of renovations and upgrades due for completion by the end of 2023 - and so any older reviews that speak of the resort needing some attention will now likely be redundant as the place is undergoing a major - and impressive - facelift. We were thrilled by our spacious room, the fantastic hot spring pools and the excellent contrast of the icy 'chill' pool (a rarity in Thailand, where refreshingly cold water to dip in is not so common). The staff were friendly and courteous throughout, and the grounds all the way to the beach are quite wonderful. Of course, in any transformation there is always something that still needs tweaking. Our two recommendations to the resort would be to enhance the taste and the number of vegetarian options of breakfast, which was generally a little on the bland side (though we ate two a la carte dinners at the resort restaurant which were outsanding and quite delicious). The other recommendation is to keep the beach free of the relentless flow of plastic and other garbage which the sea washes up. Although this is so common everywhere, and certainly not the fault of the resort, the beach gets a daily deposit of bottles and other plastics, and it would be great to see some efforts being made to collect and tidy the beach area as it's not huge, and this would certainly be an hour well-spent. Overall, highly recommended for a stay here - it's a unique place with such relaxing waters and the sense you're in the middle of a tropical forest with secret thermal springs just waiting to be discovered. If you're there in low season of June/Jule like us, then you won't see too many other people around and you can enjoy a lot of peace and quiet. Definitely worth a visit!

we came here from phi phi to a beach bungalow so i was expecting something very beautiful. we checked in and a buggy took us to our bungalow, however the bungalow was fine on first glances., lovely outdoor shower, it was a big room bed was on like a wooden platform so we found it difficult to get on and off we are both in our 60s. view was lovely over the pool to the sea. the bungalow outside was a bit tired could do with some TLC the grounds to the resort were full of leaves no one seemed to bother cleaning them up. breakfast was just carnage if you wanted noodles etc not a problem but anything remotely English all the hot plates were empty first morning we couldn't even get a table so we abandoned it, second morning we went a bit earlier 8.30 and we did manage to sit down but no hot food so we got toast and boiled egg but these wasn't cooked properly so just left tried to speak to someone about it but not enough staff so didn't bother with breakfast again. there seems to be a few new buildings to this hotel so maybe they have more rooms than there is dining tables. we were only here for 4 nights so it wasn't really an issue for us we just went to one of the beach shacks. outside the hotel was lots of eating and shops very well located so always ate out. around the pool there is a culture where everyone puts towels on beds at 6.30-7 am so by 8 am no beds left this is a pet hate of mine that's why we don't holiday in Europe so i was furious when i saw this. we did end up in a row first morning over the beds but the pool guy sorted it for us. all in all we enjoyed our time in Khaolak but on reflection we would not use this hotel again it just didn't suit us

Very impressed with the accommodation. The place is beautiful, clean, fully equipped, the staff takes care of every part of the service, the food is very delicious. If I have a chance, I will bring my family back to use the service again.

In my whole month in Thailand I have never had such an appalling experience. After a long and hot drive here I was half asleep when I arrived. I just wanted a cold drink but the owner was keen to check me in. I had booked a double room with mountain view on booking.com at £25 per night. The owner advised this room would be very noisy and suggested I stay in a room at the back of the hotel. As I was so disorientated I agreed and paid. He then tried to get me to book tours even though on email communication I had said I’d do this when I’d settled in. When I got to the room is was tiny! The air con was poor and the sheets and towels not clean. I’d also been charged the £25 per night rate. When I spoke to him it became apparent that he’d cancelled my booking.com room and put me on the standard room rate. This small room would have been 25% cheaper on booking.com. To me this is immoral but the owner basically said it was tough luck. I could take another small room but it would be at his rate and not the booking.com rate. By this point I was exhausted and in tears. He just kept smiling which really upset me. I said I would not be staying and he obviously kept my money but he was really aggressive when I asked for my passport photocopy and personal details back which he had no right to keep. This is the absolute worst experience I’ve had in any hotel around the world. Maybe it was because I was a single female traveller. If you are in Khao Lak to dive please do yourself a favour and go to the Monkey Dive Hostel, the staff there are super helpful and kind.

First time to Khao Lak. Only 1 hour car from Phuket Airport. The hotel has private beach, spa & massage , cafe, restaurant and bar. Nice and big public pool (some suite come with private pool). This place not crowded as in Phuket city . Suit for Solo, Family and with buddies . Hotel staff are very friendly and warm to be here. Especially thanks to staff named Kig & Praew ! 👍🏻

Stay in this beautiful resort only if you’re ready to be spoilt by the amazing hospitality of their staff. It’s located in the middle of nowhere, but that doesn’t matter as the resort itself has everything you’ll need. We took the all in package. Rooms are luxurious, very clean, very well kept. The resort itself is very well kept, pool, beach, bar, playroom. Very family friendly. Stayed here twice, both during peak (March) and low peak(June), both occasions felt very different, i personally preferred the peak, however one thing that did not change was the hospitality of their amazing staff! A special shout out to Kwan for professionally handling the tantrum of a hungry 35yr old (me). Great selection of food in their restaurants too. And when you need a laugh, Sit@Aon will crack you up. Will always come back.

The hotel is in an alley. There is little parking, so you have to park on the side of the road. New, clean rooms with complete amenities.

Had a wonderful stay at the sands as a family of 3 . Check in was a breeze as we arrived late at night due to a cancelled flight. Room was spacious however I did not like the layout of the room bathroom being very open, bed was comfortable , no issues with cleanliness - however some mosquitoes. Breakfast buffet was ok but very busy chaotic at times , we found it a bit repetitive the food options. Our daughter had the time of life at the pool,slides and playground it kept her busy all day. We enjoyed the swim up bar the cocktails were okay too sugary we enjoyed the happy hours at different bars at the resort we did walk along the beach 2 min walk to hippie fish bar and enjoyed the cocktails there more much better quality I believe happy hr was 6 to 7 there highly recommended good vibe. The gym was well maintained everything you need. We ate dinners at spinach, thenight markets, room service was great as well. We also loved the roti and fried chicken cart . Would only recommend staying here with children not as a couple.

We spent 10 nights at JW Marriott Khao Lak for our honeymoon and it was absolutely perfect for our needs! An utterly beautiful hotel with clean rooms and facilities and the kindest, most helpful staff I've ever come across in a hotel. Our room was spacious and beautiful, with direct access to the 2.4km pool - this was a great feature and it felt like we had a bit of private pool whilst being able to swim all the way to the main pool. The pool also adds to the feeling that you're in a village community rather than a commercial hotel, as we made friends with our ”neighbours” and would see them from time to time when we were out swimming. The hotel's beach is clean and stunning, the sun beds are thickly padded and comfortable, and we made use of the bodyboarding and kayaking equipment on our stay. The restaurants at the hotel were incredible! The main ones are Ta-Krai (Thai), Sakura (Japanese), and Olive (Italian). Before arriving I was a bit sceptical at how authentic the restaurants would be but the hotel has ensured they've brought in the best chefs who could bring authentic cuisine to Khao Lak. The sushi at Sakura was probably the freshest and tastiest I've ever had (albeit, I've not been to Japan yet, but it's still better than all the London sushi places where we live and even better than Nobu). We loved Olive restaurant too, in particular their Sunset BBQ evening where you're spoilt for choice on meats, seafood, sides, salads, and a full-on Italian cheese and ham bar with really delicious, authentic selections. Chef Enzo there was dishing out cheeses to us and making recommendations what to pair each cheese with and was so helpful (and the cheeses were incredible). We opted for the Breakfast and Dinner package and we're really glad we did as we loved going back to those restaurants over the 10 days. For lunch we'd eat at the hotel cafes, or out at excursions, or at local restaurants adjacent to the hotel, such as Phen's (delicious!). We also bought a spa package at Quan Spa in the hotel and booked in lots of treatments throughout our stay. The spa is beautiful and the massage therapists were excellent; it's a bit pricier than outside the hotel but the spa environment is worth it for that luxe feeling (and still cheaper than in the UK!). Overall, I don't think we found and faults with our stay at JWM and we will definitely come back in the future, perhaps for our anniversaries! And we would highly recommend it to all our family and friends!

Definitely great place to stay for a few nights. Amazing views and beautiful design in local style makes this place really unique for travelers and good time spending . Breakfast is amazing supported with Thai music 🎶

In my whole month in Thailand I have never had such an appalling experience. After a long and hot drive here I was half asleep when I arrived. I just wanted a cold drink but the owner was keen to check me in. I had booked a double room with mountain view on booking.com at £25 per night. The owner advised this room would be very noisy and suggested I stay in a room at the back of the hotel. As I was so disorientated I agreed and paid. He then tried to get me to book tours even though on email communication I had said I’d do this when I’d settled in. When I got to the room is was tiny! The air con was poor and the sheets and towels not clean. I’d also been charged the £25 per night rate. When I spoke to him it became apparent that he’d cancelled my booking.com room and put me on the standard room rate. This small room would have been 25% cheaper on booking.com. To me this is immoral but the owner basically said it was tough luck. I could take another small room but it would be at his rate and not the booking.com rate. By this point I was exhausted and in tears. He just kept smiling which really upset me. I said I would not be staying and he obviously kept my money but he was really aggressive when I asked for my passport photocopy and personal details back which he had no right to keep. This is the absolute worst experience I’ve had in any hotel around the world. Maybe it was because I was a single female traveller. If you are in Khao Lak to dive please do yourself a favour and go to the Monkey Dive Hostel, the staff there are super helpful and kind.

The hotel is in an alley. There is little parking, so you have to park on the side of the road. New, clean rooms with complete amenities.

Stay in this beautiful resort only if you’re ready to be spoilt by the amazing hospitality of their staff. It’s located in the middle of nowhere, but that doesn’t matter as the resort itself has everything you’ll need. We took the all in package. Rooms are luxurious, very clean, very well kept. The resort itself is very well kept, pool, beach, bar, playroom. Very family friendly. Stayed here twice, both during peak (March) and low peak(June), both occasions felt very different, i personally preferred the peak, however one thing that did not change was the hospitality of their amazing staff! A special shout out to Kwan for professionally handling the tantrum of a hungry 35yr old (me). Great selection of food in their restaurants too. And when you need a laugh, Sit@Aon will crack you up. Will always come back.

Had a wonderful stay at the sands as a family of 3 . Check in was a breeze as we arrived late at night due to a cancelled flight. Room was spacious however I did not like the layout of the room bathroom being very open, bed was comfortable , no issues with cleanliness - however some mosquitoes. Breakfast buffet was ok but very busy chaotic at times , we found it a bit repetitive the food options. Our daughter had the time of life at the pool,slides and playground it kept her busy all day. We enjoyed the swim up bar the cocktails were okay too sugary we enjoyed the happy hours at different bars at the resort we did walk along the beach 2 min walk to hippie fish bar and enjoyed the cocktails there more much better quality I believe happy hr was 6 to 7 there highly recommended good vibe. The gym was well maintained everything you need. We ate dinners at spinach, thenight markets, room service was great as well. We also loved the roti and fried chicken cart . Would only recommend staying here with children not as a couple.

We spent 10 nights at JW Marriott Khao Lak for our honeymoon and it was absolutely perfect for our needs! An utterly beautiful hotel with clean rooms and facilities and the kindest, most helpful staff I've ever come across in a hotel. Our room was spacious and beautiful, with direct access to the 2.4km pool - this was a great feature and it felt like we had a bit of private pool whilst being able to swim all the way to the main pool. The pool also adds to the feeling that you're in a village community rather than a commercial hotel, as we made friends with our ”neighbours” and would see them from time to time when we were out swimming. The hotel's beach is clean and stunning, the sun beds are thickly padded and comfortable, and we made use of the bodyboarding and kayaking equipment on our stay. The restaurants at the hotel were incredible! The main ones are Ta-Krai (Thai), Sakura (Japanese), and Olive (Italian). Before arriving I was a bit sceptical at how authentic the restaurants would be but the hotel has ensured they've brought in the best chefs who could bring authentic cuisine to Khao Lak. The sushi at Sakura was probably the freshest and tastiest I've ever had (albeit, I've not been to Japan yet, but it's still better than all the London sushi places where we live and even better than Nobu). We loved Olive restaurant too, in particular their Sunset BBQ evening where you're spoilt for choice on meats, seafood, sides, salads, and a full-on Italian cheese and ham bar with really delicious, authentic selections. Chef Enzo there was dishing out cheeses to us and making recommendations what to pair each cheese with and was so helpful (and the cheeses were incredible). We opted for the Breakfast and Dinner package and we're really glad we did as we loved going back to those restaurants over the 10 days. For lunch we'd eat at the hotel cafes, or out at excursions, or at local restaurants adjacent to the hotel, such as Phen's (delicious!). We also bought a spa package at Quan Spa in the hotel and booked in lots of treatments throughout our stay. The spa is beautiful and the massage therapists were excellent; it's a bit pricier than outside the hotel but the spa environment is worth it for that luxe feeling (and still cheaper than in the UK!). Overall, I don't think we found and faults with our stay at JWM and we will definitely come back in the future, perhaps for our anniversaries! And we would highly recommend it to all our family and friends!

Review of Hotel Stay at Hotel Gahn Khao Lak I recently had the pleasure of staying at Hotel Gahn Khao Lak and overall, it was a delightful experience. Here are the pros and cons of my stay: Pros: 1) Hotel Gahn Khao Lak is located in a prime spot, just a short distance away from the main tourist area. This allows for a peaceful and tranquil stay while still being conveniently close to all the attractions. 2) The hotel itself is a beautiful boutique establishment, with a charming ambiance. From the moment you step into the entrance lobby, you are greeted with antique decorations that add a touch of elegance to the surroundings. 3) One of the highlights of this hotel is the Michelin 2022 and 2023 chef who prepares authentic Nonya cuisines. This is a culinary experience not to be missed, and the restaurant is sure to leave your taste buds satisfied. 4) The hotel is surrounded by many amenities and local food options within walking distance. This makes it convenient for guests to explore and indulge in the local flavors. 5) The breakfast at Hotel Gahn Khao Lak is simple yet delicious. It offers a variety of options to suit different preferences, and it's a great way to start your day on a positive note. 6) On a hot day, the hotel's refreshing little pool is a fantastic spot to take a dip and cool off. It provides a relaxing oasis where you can unwind and enjoy the tropical surroundings. 7) The owner and staff of the hotel are incredibly friendly and welcoming. They go above and beyond to ensure that guests have a pleasant stay and are always ready to assist with any queries or requests. Cons: 1) One issue I encountered during my stay was the presence of lizards and flying pests, especially in rooms with balconies. While this may be a common occurrence in tropical settings, it can be unsettling for some guests. 2) The housekeeping service could use some improvement, particularly in terms of towel change and cleaning of used cups. It would be beneficial if these aspects were given more attention to enhance the overall cleanliness of the rooms. Rating: 8.5/10 In conclusion, Hotel Gahn Khao Lak offers a memorable stay with its good location, beautiful ambiance, authentic cuisine, and friendly staff. While there are a few areas that could be improved upon, the overall experience is highly enjoyable. I would recommend this hotel to anyone looking for a unique and charming getaway in Khao Lak.

Had a 60 minute Thai massage at Rosalyn Spa. Young Jee Five was my therapist. She was excellent - friendly and sweet with hands that gave my muscles a good working over! I chose medium which was still quite hard snd i get a remedial massage regularly so am used to a firm not relaxing massage, i would recommend light if you're a bit sensitive.

Despite being a long way out of Khao Lak, (one of the last hotels, 15 mins out) it’s worth going the extra distance. Staff so friendly and helpful; everyone in the hotel. Our poolside room was wonderful-space to relax and slip into the water and also spa jets whenever we liked. The big pool with bar near the beach was also a pleasure to be at. The food for breakfast and dinner was delicious and they catered for my food allergies very well. They gave options for level of spiciness for the Thai food. I had an injury and the late checkout til 6pm they provided for me was a final bonus. Highly recommend

Disappointed by this large and impersonal hotel. The room allocated to us was dark and overlooked a wall with a huge antenna nearby. It took 10 minutes of discussion to get a room with a better view. The staff did not take into account the comments and wishes . In addition, lunch at the restaurant was mediocre (pasty shrimp) and expensive for what we had. The cocktails were average. Only the breakfast deserves a good mention. I will not recommend this hotel despite flattering articles and the price of which is excessive compared to what one has the right to expect.

Overall good, a little old but not scary. There is a guard at night. The room still has a problem with the air conditioner dripping late at night. I've been there 2 times already. The price is not expensive. The staff speak well. Convenient parking Not deep into the alley

We arrived at the HotSpring Beach Resort at the end of June '23, just a week after a new General Manager had started his new role - something we found out because he was actively meeting and greeting guests and will obviously be a great asset to the resort. He is overseeing a huge number of renovations and upgrades due for completion by the end of 2023 - and so any older reviews that speak of the resort needing some attention will now likely be redundant as the place is undergoing a major - and impressive - facelift. We were thrilled by our spacious room, the fantastic hot spring pools and the excellent contrast of the icy 'chill' pool (a rarity in Thailand, where refreshingly cold water to dip in is not so common). The staff were friendly and courteous throughout, and the grounds all the way to the beach are quite wonderful. Of course, in any transformation there is always something that still needs tweaking. Our two recommendations to the resort would be to enhance the taste and the number of vegetarian options of breakfast, which was generally a little on the bland side (though we ate two a la carte dinners at the resort restaurant which were outsanding and quite delicious). The other recommendation is to keep the beach free of the relentless flow of plastic and other garbage which the sea washes up. Although this is so common everywhere, and certainly not the fault of the resort, the beach gets a daily deposit of bottles and other plastics, and it would be great to see some efforts being made to collect and tidy the beach area as it's not huge, and this would certainly be an hour well-spent. Overall, highly recommended for a stay here - it's a unique place with such relaxing waters and the sense you're in the middle of a tropical forest with secret thermal springs just waiting to be discovered. If you're there in low season of June/Jule like us, then you won't see too many other people around and you can enjoy a lot of peace and quiet. Definitely worth a visit!

Very impressed with the accommodation. The place is beautiful, clean, fully equipped, the staff takes care of every part of the service, the food is very delicious. If I have a chance, I will bring my family back to use the service again.

Stayed here from 4th - 11th April recently for a family wedding which took place just up the coast on Natai beach at a villa. We stayed in a beach bungalow which was in the surrounding area to the main hotel complex. My understanding is the hotel have acquired these villas which were part of another complex and recently joined them to the hotel. The outside area was beautiful with gorgeous flowers and plants and cute paths leading straight to the beach. The room was very spacious with great air con and facilities were good - although we did not have a balcony we had sun chairs brought to our room so we could sit outside. Room was cleaned well and fresh towels, tea, coffee and water etc every day. Only downside was the bed which was uncomfortably hard although enormous! Missing in the main room was a mirror but this was fixed when we asked for one - a full length mirror was brought to our room which was a necessity to enable me to style my hair. The hotel pool which backs onto the stunning beach was a gorgeous spot to sit with a lovely breeze from the sea and looked so pretty as sunset drew in with beautiful tree lights. There is one main restaurant where breakfast is served which backs right onto the beach. It was uncomfortably hot inside - could do with fans to make the dining experience more comfortable. As the surrounding area is extremely quiet you need to taxi out to local restaurants, the hotel restaurant menu was quite limited although most of the meals we ate both during lunch and dinner were lovely although a bit repetitive. Breakfast was a good selection of hot and cold food and we enjoyed this very much. There are kayaks, surfboards you can hire from the beach hit by the beach and table tennis/boules also. Pool/beach towels are readily available from here too. In all, a lovely hotel in a stunning location on the most beautiful beach. A great get away from it all hotel for the perfect beach retreat holiday. Would definitely return to this hotel if I was in this area again.

The accommodation is clean, the staffs are very good, you can see the view of Samet Nang Chee clearly, it is very beautiful.

Overall service was good - Hotel transfer service was reliable (including airport transport and to other attractions). Food was good except for the seafood barbecue buffet dinner (the seafood was not fresh and most dishes were not hot enough). Prices for local tours arranged through the resort were unreasonable higher than average, it’s like doubling/tripling the average price. Some of the restaurant staffs could not understand very simple English which makes ordering difficult. Waiting time for the food was unreasonably long (almost an hour). The staff at the Kids Club was super nice and patient, my son had a great time there making art work. If they could have some scheduled activities with more variety, it would be better. Wi-Fi in our villa was very unstable and the staff could not fix it. When we checked in, there were not enough towels in our villa and toiletries didn’t get refilled. On some days, the staff missed cleaning our villa.

We were planning to drive to Phuket from Surat Thani and chose to stay here overnight and go to Phuket the next morning. Accommodation is great with elegant design and high quality amenities. No fridge in room but you can use the fridge in the common area. Had a great night's sleep. Couldn't have asked for more. There are some eateries just next to it too. 10/10

The place is beautiful The beach is amazing The service is poor. The cuisine is average. We had a romatique dinneron the beach - everything was messed up - the service was long, the food was not good. The hot dishes for breakfast were ridiculus - very small and looking unappetizing. As we understood the main chef is italian, but the only once when we had good meal, it was for lunch. The pasta was amazing and it was cooked by the Thai chef. We have booked a pool suite with ocean view. The room was big, beautiful and clean. The pool was big enough, nice, with jacuzzi. But there was no ocean view at all. The room was very far from the beach. When we asked why we didn't get the room we have paid for, the reply was ”we are fully booked”. No refund was done. The staff doesn't speak English. Not easy to ask or order anything.

Santhiya Resort in Phuket's Natai Beach is a total gem for anyone looking for a chill spot with a mix of chill vibes and Thai luxury. The place is stunning, with cool wooden architecture and a vibe that’s all about relaxation and good times. The real standout for me, though, was the amazing service, especially from Pa at the reception. Losing stuff while traveling is a nightmare, but Pa was a lifesaver. She didn’t just help find my lost items; she went the extra mile to send them to my friends at a different hotel. It’s that kind of above-and-beyond effort that really makes a stay memorable. Aside from awesome people like Pa, Santhiya’s got everything you’d want for a laid-back escape. The spa is a slice of heaven, the gym is top-notch, and the rooms? Pure comfort with stunning surrounding. It’s the kind of place you go to treat yourself, where you feel taken care of and totally at ease. Big shoutout to Pa and everyone at Santhiya for making my stay super special. It’s more than just a resort; it’s a place where you leave feeling better than when you arrived. Totally recommend it if you’re looking to unwind and enjoy some Thai hospitality. Just one negative thing: the food was not great especially if you know what Thailand can offer. I recommend staying in Santhiya but eating outside the hotel. There are plenty of options!

I cannot praise this hotel enough. The staff were so friendly, attentive and just couldn't do enough for you. We stayed in villa 17 and it was stunning, set over 2 levels the upstairs was bedroom, seating area, very good sized bathroom with stunning views across the bay throughout, out on to a balcony with seats and a jacuzzi bath big enough for 2. Downstairs was a cuddle chair under a canopy and a plunge pool. It was just breathtaking and the things dreams are made of. The food and cocktails were beautifully presented and very very tasty plus good value. A incredible place to watch the sun rise. The hotel also organise trips using peopl from the local community which is a lovely touch. Highly recommended

My friend is doing business in Phuket. I went to the hotel several times. I booked this hotel. The breakfast was OK. I recommended fried rice. The fried rice is really delicious. The facilities are quite new, the environment is good, quiet and quiet. The location is a bit biased, it is recommended to rent a car for one night, and then there is a restaurant near the top of the mountain, the ambient air did not have to say.

we came here from phi phi to a beach bungalow so i was expecting something very beautiful. we checked in and a buggy took us to our bungalow, however the bungalow was fine on first glances., lovely outdoor shower, it was a big room bed was on like a wooden platform so we found it difficult to get on and off we are both in our 60s. view was lovely over the pool to the sea. the bungalow outside was a bit tired could do with some TLC the grounds to the resort were full of leaves no one seemed to bother cleaning them up. breakfast was just carnage if you wanted noodles etc not a problem but anything remotely English all the hot plates were empty first morning we couldn't even get a table so we abandoned it, second morning we went a bit earlier 8.30 and we did manage to sit down but no hot food so we got toast and boiled egg but these wasn't cooked properly so just left tried to speak to someone about it but not enough staff so didn't bother with breakfast again. there seems to be a few new buildings to this hotel so maybe they have more rooms than there is dining tables. we were only here for 4 nights so it wasn't really an issue for us we just went to one of the beach shacks. outside the hotel was lots of eating and shops very well located so always ate out. around the pool there is a culture where everyone puts towels on beds at 6.30-7 am so by 8 am no beds left this is a pet hate of mine that's why we don't holiday in Europe so i was furious when i saw this. we did end up in a row first morning over the beds but the pool guy sorted it for us. all in all we enjoyed our time in Khaolak but on reflection we would not use this hotel again it just didn't suit us

First time to Khao Lak. Only 1 hour car from Phuket Airport. The hotel has private beach, spa & massage , cafe, restaurant and bar. Nice and big public pool (some suite come with private pool). This place not crowded as in Phuket city . Suit for Solo, Family and with buddies . Hotel staff are very friendly and warm to be here. Especially thanks to staff named Kig & Praew ! 👍🏻

We booked this 5 star resort and had a 3 star experience.pros and cons. Pros The staff were lovely, Nam and Yada were very friendly and looked after us very well in the Beach Bar restaurant. The A la Carte menu was large and the food was excellent. Smoothies were lovely and the wine was reasonable. In hindsight though I wish we had booked half board or bed and breakfast. Plenty of staff on reception. Great aircon Cons: All inclusive didn’t mean everything was all inclusive. Room service, the Japanese restaurant (the nearest bar to beach) and the drinks sold on the hotel beach were not included. Kids in the gym!!!!! Health and safety issues re the pool Not enough sun beds and no amenities on the lovely beach Limited draw space in the room, poor lighting in bathroom Too many unruly kids in the evening in the restaurant and hotel management invisible. I am still waiting for Tui and Kalima to respond to my complaint ref no 12244212 Tips Just book bed and breakfast, use as a base. Walk 10 minutes to the left down to the beach and spend your money with Farmai and Lanna. Local people with hearts of gold! Only book a week and move to a different location for your second week.

The hotel consists of two buildings. The one closer to the sea is older. The furniture is tired, the room is a bit dark. Across the road - newer. Rooms with access and views of the pool. Everything is fine! Very good breakfasts. The sea is nearby. Several swimming pools. One of the minuses is that very few rooms have stairs to the pool. We did not have. It is inconvenient to get out of the pool, you can slip. The pillows are very high and hard. I never found one that was comfortable for me, although there are four of them. There is very little gel and shampoo in the bath (one small bottle is poured upon request). There is no hair conditioner. One small soap.

Our stay at Merlin Khao Lak was pretty great. We had a week there, and sincerely enjoyed the feeling of staying in a contained and nicely taken care of rain forest by the beach. The location was nearly perfect, but the beach itself wasn't very swimmable (beginning of rain season, to be fair). Fortunately, there were other beaches on the same coast that were nicer during the same time of year, so we did get time in the sea water. Even without sea swimming, the ambience from the waves and the sunsets made the beach plenty nice for us at Merlin. There is also a variety of nicepy kept pools to enjoy, though I typically don't enjoy pools personally. Service/food were both nice as well. The staff was pleasant enough, but it did feel weird that an ecologically minded resort had the least meat/dairy alternatives of any of the several resorts/hotels we stayed at. I found ordering curries with no seafood or meat simple though, and they were mostly still good. The massaman curry was a miss, but everything else I tried was quite good for resort food! We really loved the touch of the room's default tv channel being an info channel about the resort's wildlife and maintenance. That, plus the several info booklets allowed us to have a more guided and knowledgeable experience while sightseeing on the exceptional grounds. It was really fun running into others who were also just having a look around and waiting to see a different animal pop up. We enjoyed our stay. Next time we'd likely come back, while also spending some time up the coast a bit.

Our stay was such a blast that we decided to come back in the end of our trip. Everything is just perfect, starting from the gorgeous staff to the modern, luxurious rooms and the delicious food. The manager of this amazing place really has a deep understanding of hospitality and comfort. This was the most memorable place we stayed in during our trip, absolutely worth to stay in!

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