Hotels With Spa in Louisiana, United States

The front desk is welcoming. The hotel is in a good location and feels safe. You can see the whole city from the upper floors.

The hotel suggested by a friend is very good. It is right by the river. You can go for a walk by the river after dinner. I will stay at this hotel next time I have a chance to go to New Orleans.

Poor Rooms, Poor Service, Poor Experience To begin, we made reservations over 6 months in advance for our daughter's wedding in New Orleans. We contacted the hotel 2 weeks before our arrival date to request an early check in due to coming from out of town and needing to freshen up for the wedding rehearsal. We were told that it was unlikely we could get into our room before 4 pm due to the hotel being completely booked the night before and needing to get the rooms cleaned. I say this to note that when we checked into our room after 5 pm on the arrival date, the air conditioner in our suite did not work. One would think that if the suite were booked the night before, the facility would know the air conditioner was broken and would have arranged to have it fixed or move us to another suite. Alas, no, we were told there was no one to call to fix the AC and the suggestion was that we leave the balcony door open overnight (in warm, humid New Orleans?!). We asked to be moved. We were moved to a room from the suite. In the room, the television did not work. We were told that ”people don't come there to watch television”. We had a little time to kill between events and would have liked to watch tv. They said they did not have cable and usually have Roku devices hooked up to the tv, but that someone must have ”taken” the remote control and they did not have extras. We asked for our bill (we paid for the suite 6 months in advance) to be adjusted and that we be refunded the difference in price from the suite to the room. We are still waiting for the refund over 2 weeks later. What should have been a fun and relaxing time, was met with frustration and discomfort at every turn. Another member of our wedding party had rented an apartment unit and also did not have air conditioning. One would think that they would have checked the basics before we checked in. We definitely do not recommend this hotel!

It is always the best choice to stay in Hilton and very nice rate in New Orleans, a good time with my old friends there

Hotel good location a block off of Canal St. and Bourbon street. Room with king bed was a little smaller than I thought but adequate. Very modern features in room and enjoyed the rain head shower very much. Checkin was easy and front staff person was friendly. Only did a 2 night stay.

I loved the experience. It was right around the corner from everything (Bourbon St. Canal St. etc). Highly recommended.

My husband and I frequent this hotel a lot when we are visiting Shreveport. This happens to be one of my favorite hotels due to its proximity to 3132, I-220 & I-20. However, I have 3 issues with this hotel. First, the rate that is now being charged is ridiculous considering that the rooms are in dire need of upgrades. The sofa was badly stained and simply needed a good steam cleaning to at least make it presentable. Housekeeping needs to start checking the fridge in the room to make sure that it’s working because ours struggled to get cold. Secondly, we checked in on July 2nd because we were flying out the next day and we checked in again on the night of July 7th after we flew back into Shreveport. On both occasions, the front desk person did not acknowledge us for being Diamond members nor did they give us the water and snack in the baggie that we typically get at other Hampton Inns. My husband had to ask BOTH times which he should not have had to. The staff needs to be trained on the Hilton Honors program. I’m sure it takes little effort to look at the reservation and see the individuals status. Lastly, I can’t stress this enough, but PLEASE train the front desk staff to ask for ID before releasing a physical room key. My husband and I always do digital check in and then he goes to the front desk to get a physical key. The goofy hound man working on the night of the 7th couldn’t program the physical keys to the room right so he used a master room key to let my husband in the room. After my husband tried to get into the room twice with the physical key, the guys came to let us in. Also, there were issues using the digital key at outside entrances. I saw others having the same issues. Someone had to open the door for us to let us in. Nevertheless, I sincerely hope that some changes are made at this hotel because quality has decreased but the price has increased. I won’t stop staying here due to this but I will start checking the room before bringing in my bags and accepting it. I’m not sure if there’s new management here or what but the Hilton honors thing has never been an issue until now.

Stayed at the Moxy for a few nights when attending a conference in NOLA. The hotel was fine - rooms are small but functional and there’s a 24 hour gym onsite. I had to move rooms on my first night as the noise coming from the air con was horrendous - it sounded like a plane was taking off in the room. The team at Reception moved me without quibbling however never asked why I wanted to move or apologised for the disruption, in fact they barely spoke. Unfortunately the second room was also very noisy however I stayed put as it was better than the first.

The resort fee per room per night was a surprise. Especially since right now all you get is the ******. Pool is still under construction.

The front desk is welcoming. The hotel is in a good location and feels safe. You can see the whole city from the upper floors.

The hotel suggested by a friend is very good. It is right by the river. You can go for a walk by the river after dinner. I will stay at this hotel next time I have a chance to go to New Orleans.

Poor Rooms, Poor Service, Poor Experience To begin, we made reservations over 6 months in advance for our daughter's wedding in New Orleans. We contacted the hotel 2 weeks before our arrival date to request an early check in due to coming from out of town and needing to freshen up for the wedding rehearsal. We were told that it was unlikely we could get into our room before 4 pm due to the hotel being completely booked the night before and needing to get the rooms cleaned. I say this to note that when we checked into our room after 5 pm on the arrival date, the air conditioner in our suite did not work. One would think that if the suite were booked the night before, the facility would know the air conditioner was broken and would have arranged to have it fixed or move us to another suite. Alas, no, we were told there was no one to call to fix the AC and the suggestion was that we leave the balcony door open overnight (in warm, humid New Orleans?!). We asked to be moved. We were moved to a room from the suite. In the room, the television did not work. We were told that ”people don't come there to watch television”. We had a little time to kill between events and would have liked to watch tv. They said they did not have cable and usually have Roku devices hooked up to the tv, but that someone must have ”taken” the remote control and they did not have extras. We asked for our bill (we paid for the suite 6 months in advance) to be adjusted and that we be refunded the difference in price from the suite to the room. We are still waiting for the refund over 2 weeks later. What should have been a fun and relaxing time, was met with frustration and discomfort at every turn. Another member of our wedding party had rented an apartment unit and also did not have air conditioning. One would think that they would have checked the basics before we checked in. We definitely do not recommend this hotel!

It is always the best choice to stay in Hilton and very nice rate in New Orleans, a good time with my old friends there

Hotel good location a block off of Canal St. and Bourbon street. Room with king bed was a little smaller than I thought but adequate. Very modern features in room and enjoyed the rain head shower very much. Checkin was easy and front staff person was friendly. Only did a 2 night stay.

I loved the experience. It was right around the corner from everything (Bourbon St. Canal St. etc). Highly recommended.

Stayed at the Moxy for a few nights when attending a conference in NOLA. The hotel was fine - rooms are small but functional and there’s a 24 hour gym onsite. I had to move rooms on my first night as the noise coming from the air con was horrendous - it sounded like a plane was taking off in the room. The team at Reception moved me without quibbling however never asked why I wanted to move or apologised for the disruption, in fact they barely spoke. Unfortunately the second room was also very noisy however I stayed put as it was better than the first.

We booked the hotel seeing that it had 4 stars, there was a pool and the amenities list said there was an oven and microwave for the room. I can tell you that when we got there we were definitely surprised and not in a good way. The pool was closed even though they put a sign on the door thanking people for staying 6 ft apart. I don’t understand how you can be 6 ft apart if you can’t even go into the pool area, let alone the pool itself. Another reason we were extremely unhappy was because we had brought frozen food expecting to be able to heat it up and there was no oven, nor a microwave in the room. For a 4 star hotel that is ridiculous! Additionally, the hotel was doing some COVID-19 relief programs which in retrospect is very nice of them due to the fact that New Orleans is a poor area, but they did not let us know about it when we booked the room and the outside the hotel was full of homeless people and others just sitting around smoking and drinking by both doors outside and roaming throughout the lobby. My husband and I were very displeased and even though the hotel was giving them food and water, they created a place where anyone could have definitely caught the virus if they aren’t careful enough or if anyone walking in had it. If we ever go back to New Orleans, we will not be staying there.

We are very happy Clean, great room, you can see from new However, food is very low, there are no fruits and vegetables, eating with plastic cutters

Very nice rooms (we had 2) and lots of moving around space. Every employee when encountered was pleasant and friendly. The guys working the Valet were great...they would run from their valet station to open doors for us...nice service...and we were not valeting..just walking in from across the street. No official restaurant but they do have some food. We had the Angus burger with fries and a chicken sandwich with fries and ate at the bar.....extremely good food. yes it was a little pricey, but eating it all made it worth it. Weill be returning soon. We didnt experience pool or exercise room.

The front desk is welcoming. The hotel is in a good location and feels safe. You can see the whole city from the upper floors.

The hotel suggested by a friend is very good. It is right by the river. You can go for a walk by the river after dinner. I will stay at this hotel next time I have a chance to go to New Orleans.

Poor Rooms, Poor Service, Poor Experience To begin, we made reservations over 6 months in advance for our daughter's wedding in New Orleans. We contacted the hotel 2 weeks before our arrival date to request an early check in due to coming from out of town and needing to freshen up for the wedding rehearsal. We were told that it was unlikely we could get into our room before 4 pm due to the hotel being completely booked the night before and needing to get the rooms cleaned. I say this to note that when we checked into our room after 5 pm on the arrival date, the air conditioner in our suite did not work. One would think that if the suite were booked the night before, the facility would know the air conditioner was broken and would have arranged to have it fixed or move us to another suite. Alas, no, we were told there was no one to call to fix the AC and the suggestion was that we leave the balcony door open overnight (in warm, humid New Orleans?!). We asked to be moved. We were moved to a room from the suite. In the room, the television did not work. We were told that ”people don't come there to watch television”. We had a little time to kill between events and would have liked to watch tv. They said they did not have cable and usually have Roku devices hooked up to the tv, but that someone must have ”taken” the remote control and they did not have extras. We asked for our bill (we paid for the suite 6 months in advance) to be adjusted and that we be refunded the difference in price from the suite to the room. We are still waiting for the refund over 2 weeks later. What should have been a fun and relaxing time, was met with frustration and discomfort at every turn. Another member of our wedding party had rented an apartment unit and also did not have air conditioning. One would think that they would have checked the basics before we checked in. We definitely do not recommend this hotel!

It is always the best choice to stay in Hilton and very nice rate in New Orleans, a good time with my old friends there

Hotel good location a block off of Canal St. and Bourbon street. Room with king bed was a little smaller than I thought but adequate. Very modern features in room and enjoyed the rain head shower very much. Checkin was easy and front staff person was friendly. Only did a 2 night stay.

I loved the experience. It was right around the corner from everything (Bourbon St. Canal St. etc). Highly recommended.

Stayed at the Moxy for a few nights when attending a conference in NOLA. The hotel was fine - rooms are small but functional and there’s a 24 hour gym onsite. I had to move rooms on my first night as the noise coming from the air con was horrendous - it sounded like a plane was taking off in the room. The team at Reception moved me without quibbling however never asked why I wanted to move or apologised for the disruption, in fact they barely spoke. Unfortunately the second room was also very noisy however I stayed put as it was better than the first.

We booked the hotel seeing that it had 4 stars, there was a pool and the amenities list said there was an oven and microwave for the room. I can tell you that when we got there we were definitely surprised and not in a good way. The pool was closed even though they put a sign on the door thanking people for staying 6 ft apart. I don’t understand how you can be 6 ft apart if you can’t even go into the pool area, let alone the pool itself. Another reason we were extremely unhappy was because we had brought frozen food expecting to be able to heat it up and there was no oven, nor a microwave in the room. For a 4 star hotel that is ridiculous! Additionally, the hotel was doing some COVID-19 relief programs which in retrospect is very nice of them due to the fact that New Orleans is a poor area, but they did not let us know about it when we booked the room and the outside the hotel was full of homeless people and others just sitting around smoking and drinking by both doors outside and roaming throughout the lobby. My husband and I were very displeased and even though the hotel was giving them food and water, they created a place where anyone could have definitely caught the virus if they aren’t careful enough or if anyone walking in had it. If we ever go back to New Orleans, we will not be staying there.

We are very happy Clean, great room, you can see from new However, food is very low, there are no fruits and vegetables, eating with plastic cutters

Very nice rooms (we had 2) and lots of moving around space. Every employee when encountered was pleasant and friendly. The guys working the Valet were great...they would run from their valet station to open doors for us...nice service...and we were not valeting..just walking in from across the street. No official restaurant but they do have some food. We had the Angus burger with fries and a chicken sandwich with fries and ate at the bar.....extremely good food. yes it was a little pricey, but eating it all made it worth it. Weill be returning soon. We didnt experience pool or exercise room.

My husband and I frequent this hotel a lot when we are visiting Shreveport. This happens to be one of my favorite hotels due to its proximity to 3132, I-220 & I-20. However, I have 3 issues with this hotel. First, the rate that is now being charged is ridiculous considering that the rooms are in dire need of upgrades. The sofa was badly stained and simply needed a good steam cleaning to at least make it presentable. Housekeeping needs to start checking the fridge in the room to make sure that it’s working because ours struggled to get cold. Secondly, we checked in on July 2nd because we were flying out the next day and we checked in again on the night of July 7th after we flew back into Shreveport. On both occasions, the front desk person did not acknowledge us for being Diamond members nor did they give us the water and snack in the baggie that we typically get at other Hampton Inns. My husband had to ask BOTH times which he should not have had to. The staff needs to be trained on the Hilton Honors program. I’m sure it takes little effort to look at the reservation and see the individuals status. Lastly, I can’t stress this enough, but PLEASE train the front desk staff to ask for ID before releasing a physical room key. My husband and I always do digital check in and then he goes to the front desk to get a physical key. The goofy hound man working on the night of the 7th couldn’t program the physical keys to the room right so he used a master room key to let my husband in the room. After my husband tried to get into the room twice with the physical key, the guys came to let us in. Also, there were issues using the digital key at outside entrances. I saw others having the same issues. Someone had to open the door for us to let us in. Nevertheless, I sincerely hope that some changes are made at this hotel because quality has decreased but the price has increased. I won’t stop staying here due to this but I will start checking the room before bringing in my bags and accepting it. I’m not sure if there’s new management here or what but the Hilton honors thing has never been an issue until now.

Our last experience should have been our final but, we decided to give our former beloved Eldorado ****** a second chance. When reservations were made it was implied there had been some good changes to the property. It was not true. Updates and upkeep is apparently not on the agenda. The rooms remain outdated. They were just dirty and I am talking “deep dirty” that has been ignored far too long. Here are just a few examples of my hotel room experience. I spilled a glass of water and grabbed a towel to blot it up and in a matter of seconds the towel had large brown stains on it. The brown stains are left up to the imagination of what it came from. The last night of our stay my door would not open. I found housekeeping staff member to try their master key and was told the door was broken. After two phone calls to the front desk, I was put in another room and was told I was being upgraded to a suite. I could've cared less if I had an upgraded room or not. I only needed a room to sleep a few hours and the common decency of the staff in expressing their regrets that the BLASTED door couldn't be fixed. It was of no surprise the suite had not been updated and dust was prominent everywhere. We are living in epidemic times and most hotel properties have protocols in place and abide by them to ensure their guest safety. The restaurant food was not horrible. The main problem we would select an option only to learn they didn’t have it. In addition we were told they had not had selection for some time. During our stay, the steakhouse was not open. The gift shop has limited hours. The spa has limited hours and limited massage therapists. The staff at the spa were efficient and welcoming. I generally play slots vs table games. There were only a limited number of slots than what they have had in the past. Most of the slot machines were old and several machines had signs on them as inoperable. If you are a smoker there is no smoking inside the property per city ordinance. They are in process of building a “Patio” that was advertised on the flyer we received in the mail but, it has not been completed. The whole environment of this property is OFF. To say some of the staff were not customer service oriented would seem to be an exaggeration, I assure you it is not. With the name change one might think the property has been revamped. It is not. If management doesn’t get it up to the standards that most guests/players have come to expect, the outlook for this property is grim.

Had a blast here. Room was very clean and housekeeping couldn't be nicer. Food was GREAT compared to the other ******s. The gaming was the best as I won my 1st jackpot. Only thing was that the pool was closed. It looked clean and its mid July, don't know why. Overall, was a great trip. Visited all the ******s in Shreveport/Bossier this time, but could have just stayed at this one. Definitely will be back!

FIRST IMPRESSIONS CAN EITHER MAKE OR BREAK ANY BUSINESS!!!! Keep reading…….. We were attending a Cornhole tournament and the selection of Sam’s Town Hotel and ****** was A WIN!!!! From the amazing customer service by Natalie at the Front Desk, who deserves recognition by Hotel Management for representing the Hotel with outstanding customer service and going beyond her duties!! Both at our check in and check out, Natalie was FIVE STAR!!!! Also, Traig, who we were lucky to have as our AWESOME Bellman, SO POLITE AND PERSONABLE!!!! We also lucked out by having his assistance as we checked in and when we checked out! He also should be recognized for his excellent attitude and being a GREAT REPRESENTATIVE of Sam’s Town Hotel! Our room was absolutely beautiful and so clean and well stocked, I highly recommend this Hotel!! My only negative experience was when I was getting my “Rewards Card”, the young man’s comment about being reimbursed for the first $300 in loss with promotions in the mail in approximately 7-10 days, just started my gambling with a NEGATIVE thought process. I think something better to welcome first time players needs to be implemented; don’t start a gamblers evening with such a negative comment!! Overall, we enjoyed our stay, but may not return due to the bad feeling about gambling there! But, the Hotel was a great experience and we were very pleased!!! But, gambling, I did not get off to a great start, but I was shocked at the comment and hope this explanation gets changed to not start your guests off with Negative Vibes.

It's 10PM and I'm arriving in Shreveport for my dad's surgery in the morning. I called the Hilton to confirm that the hotel knew I was arriving late, and I was informed by the front desk clerk that they were oversold and did not have a room for me, but that they would walk me down the street to another hotel that was used for their overflow. I asked if it was equivalent to the Hilton in ratings. The answer was no. The reviews for the other location were terrible. When I asked why I was not notified that they had no rooms, the desk clerk responded that the day shift must have been busy. So was I!! I told him I was not comfortable with the ratings of the other hotel and their reviews for cleanliness were not good. I asked if there were other options? The response was, ”No, but if you want to cancel I can refund your money.” I told him that was really nice - especially since they didn't have a room for me. Seriously?!?!!!! Done with Hilton. I frequent the Omni and Hyatt for both work and pleasure weekly and never has this happened. Really disappointing and super frustrating - not to mention inconvenient as I'm trying to find another locations to stay. So much for customer service and reservations. Thank you Marriott for coming to the rescue and even offering a discount.

If I could rate 10 Stars…I would! Kia: Front Desk Manager Shaketha: Breakfast Taurus: Houskeeping LaTonya: Housekeeping Cleanest rooms ever!!! This whole team was extremely inviting, friendly, professional and in tune to our needs. We were traveling and decided on this Marriott over others and I’m so happy we did!!! Everything was wonderful and LaTonya hunted down a few more makeup remover wipes that I desperately needed. It’s the little things that matter! Great job everyone, continue the phenomenal teamwork and we’ll stay here every time we travel or visit Shreveport! 🙌🏽👊🏽💯 Room rate well worth it!