Hotel Description:
1. The booking is for a specified room type and bed type (if you need to specify a bed type, please contact customer support. The hotel will try to accommodate your request based on availability. If unavailable, the bed type confirmed in your booking will apply).
2. After successful booking, you can check in or collect the admission ticket included in the package at the hotel front desk by providing the reserved name and contact number.
3. The check-in time is 15:00. If you arrive early, you can go to the front desk to complete procedures including: check-in registration; exchanging/purchasing admission tickets; and storing luggage before entering the park. Check-out time is before 12:00 noon.
4. Hotel Address: Fuxiang Bay, Hengqin New Area, Zhuhai.
5. The name of the booking guest must match the check-in name, and a valid ID must be provided upon check-in.
Minors under 16 years of age must be accompanied by an adult when checking in at the hotel.
Booking Policy
1. Once a hotel room booking is confirmed, no changes or cancellations are allowed, and no refunds will be given. Due to the time-sensitive nature of hotel rooms, the hotel guarantees to hold the room until the guest's check-in date. If the guest does not check in on time, the room will not be transferred to other guests, resulting in the room remaining vacant. The full booking fee will be charged as usual and will not be refunded. Please carefully read the hotel product details before making a booking.
2. When booking hotel products, you must provide the real and valid name of the guest who will check in and a valid contact phone number. If the check-in information is incorrect, incomplete, or the contact information is inaccurate, preventing us from confirming your booking details in advance, resulting in the guest being unable to check in or other losses, neither our platform nor the hotel will accept refund requests and will not be held liable.
3. In accordance with relevant national regulations, if the itinerary is affected by force majeure factors, the hotel will assist you in resolving the issue but shall not be liable for any resulting losses. Any additional costs incurred due to such circumstances shall be borne by you.
The product descriptions, itineraries, and related information provided herein are for reference only.
All hotels under the Chimelong brand implement a dynamic pricing system. The price of successfully booked rooms will not change. The specific dynamic rates are adjusted by the hotel based on occupancy levels. For more details, you may consult customer support or the hotel directly.
6. If the hotel launches other promotions after your successful booking, we will not notify you separately, and you cannot enjoy those promotions simultaneously.
The contents and expiration dates of hotel product combo tickets are subject to change as announced on the Chimelong official website without prior notice.
8. According to national regulations, to ensure your rights and smooth travel, please carry and keep your valid ID with you at all times. Minors under 16 years old must check-in accompanied by an adult.
9. Please register children according to the specified standards (such as height and age). Children over 1 meter tall need to purchase admission tickets or dining packages. Any additional costs incurred due to exceeding height limits will be at your own expense, and any related losses will also be your responsibility. Exceptions apply to circus tickets: Each person, including children, requires their own ticket and seat to watch the circus performance.
10. All visitors entering Chimelong theme parks must undergo security checks. Prohibited items such as controlled weapons are strictly forbidden.
Eleven, we recommend maintaining a positive travel attitude, practicing mutual understanding and respect, and resolving matters through friendly discussions. Wishing you a pleasant and memorable journey.
If you have any questions, please contact customer support or call the hotel directly.
