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Reviews/Trip Moments

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Reviews: JW Marriott Hotel Shenzhen (Buffet Lunch/Buffet Dinner)
Guest User2026-03-04
No one knew why we were there or what we had booked until quite a while in. This is something Trip.com needs to communicate with staff at the Marriott and explain it clearly to them. Booked in English on an English speaking site and noone knew what we had ordered or if we had paid etc. We even got sent to the adjacent buffet first... But anyway, we got by eventually by using broken Chinese as the translation on an app didn't ring any bells either. But, Trip.com... communicate with the hotel if you're going to sell experiences to foreign tourists! Despite the minor inconvenience, the food was exceptional. The dim sum was freshly cooked nearby and all of it tasted phenomenal. There were six premium items on the menu that you could only choose once, then unlimited core items. We all ate a large amount of food and had excellent value for money. Don't be shy ordering and definitely don't be scared to ask for the menu back to order more food. It's an unlimited dining experience after all!
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Reviews: Aqila Hot Spring & Life: Scrub Bath/Lobby 18 Choose 2 + 12H Bath Ticket + Unlimited Play Pass
Guest User2025-06-12
very good experience. Stayed around 7hrs there but not enough, Should have stay longer, facilities are all good. Love it. Especially i booked this oxigen cabin for my parents. relaxing

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