The hotel location was good and near the dock for the 1000 island cruise, and depending on the rooms you either face the lake or the downtown. Stayed facing the downtown, not much noise was noted from the streets at night. Many eateries located near the hotel, opposite the hotel was the tourist center which you can book the trolley tours, 1000 island cruise, etc. Breakfast can be collected close to the hotel lobby. It is a bento style box and taste is decent even though the options do not change except for the flavour of the muffin.
Staff at the hotel were all approachable and friendly. Hotel is simple, but comfortable and neat.
We realy appreciate the staff at the cafe. They’re nice and always have a welcoming smile. Thank you
The view from the window is lovely, and the bed is comfortable. The air conditioning is a bit noisy, and there’s some street noise. No bottled water or slippers were provided in the room. The breakfast is average but filling. The staff are friendly and make the stay pleasant. Overall, it was a decent experience, and I might consider staying again in the future.
Hotel location is very close to restaurants and supermarkets. Also, it’s convenient to drive to some famous spots for sightseeing, like museums and the ferry to the Lift Lock. The staffs were very nice and friendly. We were appreciated to have a quiet and comfy room to stay on 3/floor. Since we overlook the breakfast time which ended at 10am and we were late for 5mins, the server was tidying up the food counter. However, she was nice to let us grab some food to eat. To avoid her waiting us to clean up, we ate very quickly and was not able to take pictures. Breakfast was okay with muffins, pancakes, toasts, fried eggs & sausages, fruits, coffee and juice. In short, a good place to recommend.
Highly recommend staying at this Hotel. The room was very clean and comfortable. The heart shaped tub was amazing. The bed was so comfortable it was hard to get out of it in the morning. The location is prime - we were able to walk to all of the sites we wanted to see in the area. The staff was extremely helpful. We will definitely be staying here again.
My husband and I stayed here from September 9 to 10 last for our 20th wedding anniversary. We had a medical appointment down the road so it was a convenient location. Here are some of our observations where they could do better.
1. l use a cane with my disability, and there was no luggage trolly in the lobby when we arrived. I had to haul two heavy bags on one arm while using my cane with the other hand.
2. I checked to see that there was body wash for our evening and morning showers and the bottle was completely empty. The housekeeping staff hadn't refilled and we had to find someone to put a new bottle into the shower. It's a good thing I checked and didn't get a rude awakening in the morning.
3. The picture in the room looked as though something was thrown at it and went down the glass. There were two streaks and it was very disgusting.
Obviously, the cleaning had not been done properly in the room.
4. Nowhere on the website was there mention of a continental breakfast so we were quite surprised that there wouldn't be your typical eggs, bacon, sausage. Etc. It was very disappointing. We only found out because we got on the elevator, and there was an ad taped to the inside of the elevator. At the time of booking, all it said was free breakfast included.
5. The shower-head sprayed all over the ceiling when it was turned on, so we had to put a face cloth over it to contain the spray
6. The microwave glass tray did not rotate so when you put something in there, it didn't heat it up evenly. It actually burned the item.
7. Bathroom light fixtures were covered with caked on dust. I wrote my name in one of them.
It's Obvious that the housekeeping staff does not pay attention to cleaning - only does minimum.
The room was converted from two apartments. There are two bedrooms for three people, each with a large bed. There is also a simple kitchenette with a refrigerator, microwave, and sink. It is very cozy. The breakfast is also OK, with eggs, meat, fruit, coffee, milk, yogurt, various breads and cakes, etc. The location is also very good, close to the attractions. The overall feeling is good. The only problem is that there is no parking space in front of the hotel, and you need to park at your own expense, 15 yuan a day
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133 reviews
9.1/10
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GGuest UserThis hotel made a great impression with its spotless facilities and genuinely kind staff. We felt secure throughout our stay, which added to the overall comfort. While the rooms are on the smaller side, they’re well-kept and functional—ideal for short visits or solo travelers. The warm atmosphere and cleanliness definitely stood out. A solid choice if you’re looking for a safe and friendly place to stay.
LLINGoing to the water park, the park is not big, but it is suitable for a few years old. The room is general, the surrounding food and shopping is convenient, there is a small Ole.
GGuest UserMake sure you read the small print about the view of the falls! We booked a room that said “falls view” as opposed to “city view” but when we came to check in it was partial falls view and the photos of the view out the window were incorrect and it was half falls view but with the corner of another hotel obscuring the full view. We paid another £152 on top of the £240 we paid for the room to upgrade to what we thought we were getting - ie the one in the photo of our booking (below)
Admittedly in the small print the word “partial” did appear so I had no recourse.
Expect a 20 - 30 minute wait for lifts to arrive to take you down and as a result breakfast was heaving!!
That said the room was lovely and it was clean and the views were brilliant…as you’d hope for £410 for one night!!
Oh and remember tax is on top of everything advertised - so the $70 parking is actually $87ish etc etc
Kkyes123nice little place pool was warm wish the slide be open more days then fri n sat had a park side view not much there but atleast nice lil balcony
AADELLINAFirst time I booked The Brock Tapestry Hotel at Niagara Falls. The receptionist names Montse Aguirre was very helpful, she is very kind helped us to find the nice room with Fallsview window…room is big enough for 3 adults, bed are very comfortable, clean and overall very good. If you want to book at the Brock in Niagara, don’t forget to call and find her and you will not disappointed. Definitely we will come back to this hotel again.
MMin1991Maybe because we checked in late, they upgraded our room for free!
Slippers, pajamas, and water were provided for the first time.
There was also a 24-hour supermarket right in front of the hotel, which was very convenient.
BBarryWRoom cleanliness and air conditioning were good. Beds were comfy. Breakfast was simple but good in quality. However the breakfast queue was long and food replenishment was not done in pace with the flow, ended up in a long queue not moving as people stayed in the front of the queue stayed in the queue waiting for replenishment. The dinning space was insufficient that could not accommodate the big crowd.
We ran into issue setting up the sofa bed. Calling the front desk asking for assistance we were stunned by a reply saying they would not send staff to help but urging us to try for another attempts and kept reassuring us the sofa bed operation was simple and easy. Finally we got that sorted out with help from other hotel customers..
A major disappointment that totally ruined my experience with the hotel was the way my enquiry was handled towards an unknown charge after I checked out.
In the check out bill, it was just a charge billed to my credit card without indicating what service or item I was billed for. While my family did not order or buy anything at all from the hotel and we were in a rush, I did not check the bill upon check out until 5 days later I saw it in my credit card account. I sent an email to the hotel reservation (that was the only email channel I found from the hotel home page) to enquire about the charge and no reply was received ever towards my enquiry and that's what I was hit. Although the unknown charge was refunded after another week, I did not feel good with the way they work. I frankly accept mistakes made by the front desk or the account team for incorrect bill, but I do not accept ignorance and zero communication from the backend on my enquiry. This is something the hotel should improve.
GGuest UserMy husband and I stayed here from September 9 to 10 last for our 20th wedding anniversary. We had a medical appointment down the road so it was a convenient location. Here are some of our observations where they could do better.
1. l use a cane with my disability, and there was no luggage trolly in the lobby when we arrived. I had to haul two heavy bags on one arm while using my cane with the other hand.
2. I checked to see that there was body wash for our evening and morning showers and the bottle was completely empty. The housekeeping staff hadn't refilled and we had to find someone to put a new bottle into the shower. It's a good thing I checked and didn't get a rude awakening in the morning.
3. The picture in the room looked as though something was thrown at it and went down the glass. There were two streaks and it was very disgusting.
Obviously, the cleaning had not been done properly in the room.
4. Nowhere on the website was there mention of a continental breakfast so we were quite surprised that there wouldn't be your typical eggs, bacon, sausage. Etc. It was very disappointing. We only found out because we got on the elevator, and there was an ad taped to the inside of the elevator. At the time of booking, all it said was free breakfast included.
5. The shower-head sprayed all over the ceiling when it was turned on, so we had to put a face cloth over it to contain the spray
6. The microwave glass tray did not rotate so when you put something in there, it didn't heat it up evenly. It actually burned the item.
7. Bathroom light fixtures were covered with caked on dust. I wrote my name in one of them.
It's Obvious that the housekeeping staff does not pay attention to cleaning - only does minimum.
GGuest UserI stayed for three days with my daughter for a mom and daughter trip. Appearance is beautiful and desk staff was nice and helpful but I don’t think the room we stayed is appropriate for guests who pay for it. I chose this place for a free parking and close to YYZ.
The room was incredibly small and structurally wrong for people to move inside the room. The washroom door fully didn’t open and the ceiling was very low so I had to be very careful not to bump my head to the ceiling. The room picture they posted on the website looked great and cozy but that isn’t important anymore if we can’t move around. One more, they had a wedding party on the second day and very loud music was on by 1 am and next day there was another party but it wasn’t that loud. You have to check if they have party guests during your staying before you book.
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