JJames04The location of this hotel and the room quality for the price are amazing! It’s located right next to a metro station which is only one stop away from the central square, and from there you can take another metro line to orange island or to the railway stations - so this is very handy. The hotel is near lots of places to eat/shop, and the view from the hotel is nice. The room was nicely furnished, had automated controls for all of the electronics/curtains, and had a comfortable bed. The breakfast was not the most expansive, but was tasty. All of these positive attributes were unfortunately somewhat let down by the service, which although incredibly friendly, was certainly unorganised. To begin with, we arrived at 2:30pm for a 2pm check in time, so that we could go out to explore. Unfortunately, we were told the room was not ready, and that we were to come back in an hour, when it would be ready. Given that we were only staying for one night, this significantly altered our plans - but they did at least allow us to leave our bags. However, upon returning around 4pm, we were told that our room was still not ready. Despite the staff being very friendly, not much of an apology/compensation was given. Therefore, we had to wait an additional 20 minutes in the lobby for the room to be ready. Once we were told to head up, we arrived to a wet floor. Whilst this didn’t take too much longer to dry, it was another inconvenience - and all of these piled up to essentially waste our planned afternoon in Changsha. Unfortunately, there were further issues later that day. We had some laundry to clean+dry, and so decided to make use of the hotel facilities. We were quite happy to load the washing machines ourselves, but after doing so, we were told that they would handle the drying for us - great! However, if we had known how long this process would have taken, we would never have accepted. We initially thought we could come back to collect our clothes 2 hours later - a standard time for 30min wash + drying (dryers were all free at the time) - so we returned at about 7pm. However, it was clear that they had forgotten about our (or perhaps other customer’s) washing, as they ran to the machines to move things around, and told us it would be another 2 hours to dry, and then we would be able to collect our clothes afterwards from reception. As a result, we decided to head out for the evening, a planning to return later to collect. At about 12pm, we returned from the evening, obviously expecting the drying to be finished (as we were told we could collect it at 9pm). However, after the staff once again ran to the laundry room (clearly having forgotten about them), we were told they were still not ready and that there was a queue. We completely understand that given the size of the hotel, we would potentially have to wait longer - but the fact we were initially told that it would be ready at 9pm is what made this frustrating, and that it seemed very unorganised. As we were leaving the next morning, we had to stay up late to guarantee the drying would be ready, and so it was only past 1am in the morning we received them back (despite the laundry room being empty at 5pm). Overall, whilst the room was nice and the location was great, these issues significantly impacted our stay (especially due to just being there for one night).
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