The TRAVELODGE NEWBURY LONDON ROAD is one of the newest hotels in Newbury, having opened in 2024. The hotel is only 1km from Newbury Station and 55km from Oxford Airport, giving guests a number of convenient transportation options. There's plenty to do nearby, with St Nicolas Church, Newbury Clock Tower and Core Therapies Ltd all within a short distance. In their spare time, guests can explore the hotel's surroundings. When it comes to Newbury hotels, the TRAVELODGE NEWBURY LONDON ROAD is highly regarded for its excellent facilities.
"On Sunday when I checked out on Sunday 6th July forget my phone ( Samsung Z Fold 4 in the room when I reached my destination I called the hotel and told them that I had forgotten my phone. The gentleman that I spoke to claimed that the phone was not there and I asked him to ask the housekeeper and he told me that there was no phone that was brought to the reception. I called on Monday and asked to speak to the manager and u was told that she is not in but promised that she will call me back. Today 8th I called the hotel there was no answer. I tried to track my phone on google and the location had been encrypted. And it shows that my phone was on on Sunday night at 1:14 am. I don’t understand how can the phone disappear in the room without trace. Kindly help me to get my phone back. I was on room 310. My contact is ***********."
Featured facilities: Business Center, Barbecue, Snack Bar
Great
107 reviews
9.2/10
1 night
From €106
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8.1/10
Very Good
GGuest UserH
am writing to share some feedback about my recent stay at your hotel. There were several aspects of my room that I was very pleased with, but I also encountered some disappointments regarding the service and amenities that I believe need to be addressed.
The Room (Positive)
On a positive note, I was very pleased with my room overall. The space was incredibly spacious, and both the kitchen area and the toilet/bathroom were excellent and very clean. While we did find the heating and ventilation a bit challenging to figure out at first, we eventually managed to get it sorted.
Regarding room service, it would be highly beneficial if staff members were able to come straight up to the room to check on a customer when an issue arises. While I appreciate being able to call the front desk, having someone physically present to help right away would make a massive difference.
The Breakfast (Disappointing)
Unfortunately, the breakfast was a major disappointment and really terrible. There were hardly any healthy options available. Furthermore, I would have liked the staff at breakfast to be a little more attentive and welcoming. While they weren't explicitly rude, they lacked the warmth and helpfulness you expect at breakfast.
The Lobby & Public Area
I found the lobby area very difficult to relax in. For some reason, football was being played loudly on the TV with nobody actually watching it. When I mentioned this to the staff, they refused to turn it off. Because the area is already quite tiny and the TV was so loud, it made sitting there and eating very uncomfortable.
Staff and Customer Service
In general, the hotel was quite clean, but the overall service left a lot to be desired. I would have liked the staff to be more present, helpful, and proactive in meeting guest needs. During my stay, I was made to feel like a nuisance and a ”problem” just for asking for basic assistance. A paying customer should never be made to feel like they are being problematic simply for wanting their needs met.
Conclusion
To summarize, the room size, cleanliness, and facilities were perfect bonuses. However, the breakfast quality, lobby atmosphere, and the staff's defensive attitude really let the experience down. I hope you will use this feedback to improve your guest services in the future.i
GGuest UserThe hotel's surroundings are beautiful, nestled in a residential area, so there are hardly any unruly crowds, and the locals are very nice. The hotel staff provide excellent service, and their English is fluent. The rooms are not densely packed, and the staff maintain an appropriate distance, which is appreciated. The breakfast area is clean, and while the selection is simple, the quality is high, and the fruit is fresh. I recommend trying the milk with various cereals. I look forward to visiting again.
AAnonymous UserCalled the hotel to confirm there were enough parking spaces before making room reservation. The telephone assistant was very helpful. Room was.spacious, clean and tidy and had everything we needed for a short stay. Front desk was friendly and polite. Breakfast was good, but could be better if they provided fried eggs and baked mushrooms as options on top of scrambled eggs and steamed mushrooms.
GGuest UserThe lodge is a great location if you are going to the racecourse. We arrived at around 1:30 as the first race was at 2:30 and was told that if we wanted to check in early we would have to pay a fee of £20. When the races often start at around 2-2:30 this seemed unreasonable. I had to come out of he racecourse between races to check
In. I’ve stayed at the Lingfield racecourse hotel and they checked us in 12:30 as our room was ready. Went for breakfast at around 7:50 and there was no menus out, the staff seemed totally disorganised. There was no instructions on how to order food. The continental “help yourself” was ok but had very little fruit options. They did have alpro soya and oat milk as milk alternatives. The room was clean and tidy but very basic. It did have a free standing fan which was good in the warm weather. The bad was big and comfortable. The shower was nice and had shower gel. The customer service let it down a little.
AAnonymous UserThe rooms in this hotel are very comfortably furnished, with just the right color matching. The design of the entire room is very modern and pays attention to details. Every piece of furniture and decorations reflects the quality assurance.
GGuest UserThe Hotel was very oldy worldy, Lovely, with lots of history. The location was beautiful and quiet an ideal spot for the wedding we attended, the old barn part of the pub was lovely for the wedding, ideal. Now the pub, food was nice in the pub although my potatoes delivered with my meal were that late that id eaten half my dinner before they came out. Staff were very accommodating and removed the additional cost of £6 for potatoes from the Bill. The Hotel sections of the establishment is now in need of a freshen up, lick of paint. For a building built in A.D 1147 i suppose you would expect it but there is maintenance needed. Cleanliness was ok but needed hoovering around the bed posts a bit closer and a few cob webs removed from the room ceiling. Other than that it was a lovely stay, couldn't thought the staff and the surrounding area, lovely walks along the Thames.
MMMESTRELLAExcellent service from the moment you step into the hotel, where you're greeted by very professional staff. The room was impeccably clean and had everything you need for your stay. The location is perfect, right in the center of Reading and just a few steps from the train station. You have shops and the museum right next door.
GGuest UserVery good in terms of location, A nice little walk to the centre but far enough out that you don’t really get the noise of the late night drinkers (sat/friday). The room was a decent size for what we paid, nice shower and bathroom small but good for the money we paid. However, the room was really really hot. We had to sleep with both windows open, AC didn’t work at all. The TV has all the normal channels and it worked perfectly. The coffee machine area downstairs was helpful however they didnt give us any cups, put any available out for people to grab or tell us that they even had any. No tea bags or little things of milk which would have been helpful. The machine does make tea however we both werent sure how useful/good it would have been. I would definitely recommend this hotel for a cheap stay in reading.
GGuest UserOn Sunday when I checked out on Sunday 6th July forget my phone ( Samsung Z Fold 4 in the room when I reached my destination I called the hotel and told them that I had forgotten my phone. The gentleman that I spoke to claimed that the phone was not there and I asked him to ask the housekeeper and he told me that there was no phone that was brought to the reception. I called on Monday and asked to speak to the manager and u was told that she is not in but promised that she will call me back. Today 8th I called the hotel there was no answer. I tried to track my phone on google and the location had been encrypted. And it shows that my phone was on on Sunday night at 1:14 am. I don’t understand how can the phone disappear in the room without trace. Kindly help me to get my phone back. I was on room 310. My contact is ***********.
GGuest UserHi we just wanted a hotel within close distance of Reading town centre on a budget. It had all that we needed but could have done with air con. The staff were very accommodating and listened to any needs of customers.
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