3-Star Hotels in Merseyside, United Kingdom

Got there to check in and they couldn't find none of our booking details our names or nothing but she was such a lovely lady didn't get the type of room we asked and paid for but she got us a room so I can't complain on the hotels halves trips behalf is a different story

Nice Hotel and very clean hotel, friendly staff, and very good hotel for wheelchair users only the location of restaurant for breakfast was in the same area as entrance / reception what is not so nice bit strange for such nice Hotel

Location is superb if you are visiting Albert Dock and the Beetles shop nearby. Also it is close enough to go to John Lewis and other shops/ restaurants. Would recommend this accommodation for those who could occupy on his/her own.

Pleasant Stay with a Few Shortcomings My stay at the hotel it had its pros and cons. On the positive side, the staff were incredibly friendly and welcoming, which made my experience more enjoyable. Additionally, the complimentary breakfast was outstanding and a great way to start the day. However, I encountered a couple of issues during my stay. While the room appeared clean overall, the linen had an unpleasant smell, which was off-putting. Furthermore, some areas seemed to be neglected in terms of cleanliness. Despite these issues, the hotel has potential, and I believe addressing these concerns would significantly improve the guest experience. I would give my stay a rating of 3 to 4 stars, as the friendly staff and delicious breakfast were notable highlights.

Check in was terrible with long queues even though we had used the online check in. Waiting for half an hour as each customer had to pay city tax and have all their details input into the computer and a wasteful A4 sheet of paperwork printed in another room, before being presented and stapled with door keys. During the wait there was a woman ranting and yelling at staff about her son who was accommodated in the hotel. She said that he was being allowed to **** ***** in his room. She was escorted out. Only one lift was working which was a pain as I have difficulty walking and was situated on the fifth floor. Lift stunk of ********. Hotel seemed to be accommodating a lot people that had unfortunately found themselves homeless. The room looked dated and the carpet was covered in burns from an iron. The bed was nice and comfortable and the linen was clean. The bathroom tiles were filthy with soap runs and greasy hands prints. Bathroom ceiling was covered in mould. Bathroom in desperate need of updating and deep cleaning. Bath was yellow with age and looked like it was installed when time began. Tea and coffee making facilities in the room were adequate but the containers for the sachets of coffee and tea were very unclean and looked as if they are never rinsed out. There were cigarette burns and stains on the curtains. In general I was really disappointed. We had stayed here about 20 years ago and this is a beautiful hotel with chandeliers and grand decor downstairs. The place just looked neglected and run into the ground with minimal staff, very basic cleanliness and no recent refurbishment.

Simple but lovely hotel. Right in the centre of all the local amenities. Loads of parking available right outside the front of the hotel. Get yourself in the coaster opposite the hotel live singers and cheap drinks in the daytime.

Fabulous hotel only a 2 minute walking distance from lime street station, perfectly located near to the theater and in walking distance from some great restaurants and bars. Clean, comfy rooms with friendly staff. The liner will be my go to budget friendly hotel when visiting Liverpool from now on.

Great location, right by Albert Dock, with the hotel practically opening onto it. Super convenient for getting anywhere. The dock is really peaceful in the early morning. The hotel doesn't have its own parking, but there are public parking spaces right outside at a reasonable price.

I booked to live overnight for an important meeting next day, the service was good and the respond to inquiries are prompt. However, the location which is good overall, near to the sea, cathedral, the city centre and the train station, is exactly upstairs of many pubs. The music was playing the whole night with excited rhythm, making me cannot sleep. Too noisy, not really happy with this and will not rebook again. Also, when I enter, there is a bug flying and I I am afraid of insects!!!! The bedding makes me itchy.

20 minutes walking distance to the City Centre. shower room too tiny. Include private parking area. No complaint for this price.