3-Star Hotels in Merseyside, United Kingdom

Hotel was very clean and comfortable. Staff were very nice and helpful. Everything that was needed was in the room. Shower was good plenty hot water . Hotel is in good location. Wetherspoons straight across the road which was handy . Next to transport routes . Would definitely visit again .

Booked a 4 night stay with the hotel. The room is spacious. Most of the room is clean, except some items such as the coffee cup. The staff is friendly and accommodative. Breakfast food quality is always consistent.

Excellent location for a visit to Albert Dock and to the city centre for shopping. Staff are professional ,friendly and helpful. Lovely atmosphere and very clean. The onsite parking is a definite 5 stars plus. Thank you Ibis Liverpool you made my stay very special.

I recently stayed at the Hampton by Hilton in Liverpool in Room 323. While my overall experience was great—the room was excellent and the price was fair—I have some feedback regarding the front desk service. As a professional with 15 years in the hotel industry, I felt the welcome at reception was lacking. After my wife checked in, I arrived and went to the front desk to inform them. They were not very welcoming and didn't offer any directions to my room or to the lifts, even though this was my first visit. I believe your staff would benefit from additional training on guest interaction and hospitality standards. This is not a complaint but rather constructive feedback to help you improve.

Check in was terrible with long queues even though we had used the online check in. Waiting for half an hour as each customer had to pay city tax and have all their details input into the computer and a wasteful A4 sheet of paperwork printed in another room, before being presented and stapled with door keys. During the wait there was a woman ranting and yelling at staff about her son who was accommodated in the hotel. She said that he was being allowed to **** ***** in his room. She was escorted out. Only one lift was working which was a pain as I have difficulty walking and was situated on the fifth floor. Lift stunk of ********. Hotel seemed to be accommodating a lot people that had unfortunately found themselves homeless. The room looked dated and the carpet was covered in burns from an iron. The bed was nice and comfortable and the linen was clean. The bathroom tiles were filthy with soap runs and greasy hands prints. Bathroom ceiling was covered in mould. Bathroom in desperate need of updating and deep cleaning. Bath was yellow with age and looked like it was installed when time began. Tea and coffee making facilities in the room were adequate but the containers for the sachets of coffee and tea were very unclean and looked as if they are never rinsed out. There were cigarette burns and stains on the curtains. In general I was really disappointed. We had stayed here about 20 years ago and this is a beautiful hotel with chandeliers and grand decor downstairs. The place just looked neglected and run into the ground with minimal staff, very basic cleanliness and no recent refurbishment.

Simple but lovely hotel. Right in the centre of all the local amenities. Loads of parking available right outside the front of the hotel. Get yourself in the coaster opposite the hotel live singers and cheap drinks in the daytime.

Well having just got back from the fabulous Liverpool city,and it’s lovely people and culture plus ,staying at the Liner which ,made our two day stay the icing on the cake. This Hotel is probably the best I’ve ever stayed in. Anyone who complains about this hotel as got a problem.They say nothing is perfect but I can verify ,It’s perfect.The reception staff go above and beyond with their professional conduct.The rooms are absolutely beautiful ,warm,spacious and spotlessly immaculate.We paid for all you can eat breakfast ,of which I can say…. is perfect . It’s in a perfect location,right next to the train station and Wetherspoons .The centre is only down the road, where there are plenty of bars and shops and restaurants,plus of course,the square where there is the Liverpool gift shop .What more can I say but PERFECT

Great location, right by Albert Dock, with the hotel practically opening onto it. Super convenient for getting anywhere. The dock is really peaceful in the early morning. The hotel doesn't have its own parking, but there are public parking spaces right outside at a reasonable price.

I booked to live overnight for an important meeting next day, the service was good and the respond to inquiries are prompt. However, the location which is good overall, near to the sea, cathedral, the city centre and the train station, is exactly upstairs of many pubs. The music was playing the whole night with excited rhythm, making me cannot sleep. Too noisy, not really happy with this and will not rebook again. Also, when I enter, there is a bug flying and I I am afraid of insects!!!! The bedding makes me itchy.

20 minutes walking distance to the City Centre. shower room too tiny. Include private parking area. No complaint for this price.