3-Star Hotels in West Midlands, United Kingdom

Here's a polished, balanced, and favourable review: I had an enjoyable stay at the Britannia Hotel Coventry. The location is excellent, especially being right next to the bus station, making it very convenient for travelling around the city. The front desk staff were friendly and provided great service throughout my stay. My room key stopped working a few times, but each time the issue was resolved quickly and efficiently. I also needed to ask about using the older-style shower hose, and the staff were polite and happy to help. The room was clean and tidy, with fresh towels provided. It was well equipped with tea and coffee making facilities, a kettle, a hairdryer, and an iron, which were all useful extras. The bathroom could do with a bit of a refresh, but it was clean and everything worked as expected. There wasn't any air conditioning, although there was a desk fan next to the bed, which helped keep the room comfortable. Overall, I enjoyed my stay. The friendly service, convenient location, and good room facilities made for a pleasant visit, and I would happily stay here again.

The check-in process was very easy. Friendly check-in staff behind the counter. Clean room. Nice location however, room was very cold (no heating although there are central heating available in the rooms. Hot shower, clean towels and beddings. Only 1 pillow. TV in room. Only 1 lift in operation.

First time staying at a B&B and it was a great experience! The train station is close by, as is the city center, and the surrounding area is really convenient. Especially handy for Moor Street Station, where you can catch the train to Shakespeare's birthplace – don't go to the wrong one! The large shopping mall has a fantastic design too! If you want to know more about Birmingham, check it out! 👀

The location of the hotel was great, I quite enjoyed not having to hassle too much to get to the hotel. When we arrived we were greeted by friendly staff and was checked in right away. We were on the 7th floor which was great, had a beautiful view from our room. I only have two problems with this hotel, the elevators were really slow and the AC in our room was leaking!

Firstly, the staff we encountered were lovely, very accommodating and helpful. The reception entrance was promising, being bright and modern with a very pleasant receptionist and smooth check in. However, our room lacked appeal, comfort or anything that made one wish to stay in it for longer than a night. To be fair, we were asked twice on check in, if we would like to move to a different floor. I jokingly asked if there was a problem with the room we'd been allocated but was told no. We were allocated Room 7. Whilst it appeared clean to the best the facilities allowed, it was unpleasant. The bottom of the bathroom door appeared water damaged and rotten. The sink was cracked. The radiator was rusted by urine splashes as situated beside the toilet and the shower was situated in a recess with no curtain or screen, so quickly spilled on to the floor making the bath mat soaked. The lock on the bathroom door didn't work. There was no hair dryer. Only one USB point within the very small TV which only charged if it was on. Being on the ground floor, our window opened out on to the narrow walk way and one poor man walked into it on his way to reception. SatNav instructions take you to a dead end further down the road and several attempts at finding our way around the God awful roundabout eventually led us to a very small parking area at the front of the hotel. Breakfast at 9.00 pm was initially disappointing. One plate was available, no bread for the toaster, no milk for the cereals. One sausage, no beans, no bacon. More food did eventually appear, as did plates, and it was very nice. The croissants and pastries were lovely too. The coffee machine was good. As mentioned, the staff were very good and we requested an iron which was bought to us quickly with a board by a lovely young man. The bed was awful. Rock hard and not much comfort from a meagre duvet that was so thin that initially we thought it had been forgotten. Anyway, one night, cheap and basic. Served its purpose but would look elsewhere and pay more. Think we were just unlucky.

5 stars. Exceptionally clean room, outstanding staff and an unbeatable location. Everything you need is within walking distance and the surrounding shops and amenities make it the perfect spot. Friendly people throughout and an altogether excellent stay. Highly recommended.

Really unsatisfied with the cleanliness of the room, there was a huge amount of dust anywhere that I was sneezing continuously. Also, the most disgusting thing were the bedsheets, stained with yellow spots! I asked for a new set of bedsheets and the reception gave them to me and I had to put them on, because there was no one of the cleaning team to do it. Very very very unsatisfied.

Staff very friendly and welcoming. Hotel room was alright considering we stayed for couple nights only. Me and my daughter came back to hotel late in the evening. It is only 10 minutes walk from the railway station but we took a taxi as one area near hotel didn't feel completely safe as there is a spot where some homeless people spend their time. I wouldn't expect anything extra from budget hotel.

Birmingham Premier Inn (New Street Station) is located above the Birmingham New Street Station, next to the McDonalds. It might be a bit confusing to locate the hotel when you reached the station. After you exited from the gantry at the Birmingham New Street station, you will be able to see escalators located in front of the Tickets station. Go up the escalator and you will see a lot of shops e.g. Jo Malone, Tesco Express and restaurants such as Pho, Mrs Chew Kitchen. Once you are at the 2nd level (New Street Station), locate the Jo Malone shop. When you are outside the Jo Malone shop, you shall be able to se a clothes boutique known as Fat Face. Walk towards Fat Face and on your left, you should be able to see a walkway leading outside. Walk towards the walkway and you shall see Mini Sou on your right side. Once you are outside of the building, you will see McDonald on your right. Premier Inn hotel's entrance is just next to McDonald's entrance. Location of Birmingham Premier Inn (New Street) is fantastic. Despite there were reviewers that there might be some beggars but they did not bother me when I was there. Taxis are a bit tricky and right outside the hotel, there are tram railways and that means that most of the times, cars will generally not be around that area. If you want to get a taxi, you will need to walk to the main street where the major deparmental stores are, e.g. BullRing Birmingham. I would stay at Premier Inn again if I am in Birmingham area.

I enjoyed, the views of the city, and the ability to see my car in the car park below, the room was clean, the wifi was easy to connect to, and the bed although, firm, was comfortable. Breakfast was good with a varied choice, I did have to swap out my chair at the table however as the one I had felt much too low for eating..