Antananarivo Avaradrano Villas

Simply wonderful. The most comfortable bed and bedding we’ve had in our 5 weeks of travel. I actually bought one of the pillows for home. The blackout curtain is velcroed to the walls, which is a really thoughtful touch. The food is delicious! The staff are amazing. So friendly and helpful. Toiletries were included and there was a hairdryer. The WiFi is strong. They had a cocktail reception for long-stay guests. I thought that was a really nice touch. All in all, the staff goes above and beyond. Erick, one of the managers, actually went with me to buy food for the people living adjacent to the hotel, and brought a few other people to crowd manage when we handed it out. They are really committed to helping their “neighbors “. The pool could have been a few degrees warmer. It was fine for my 10 yo but a little chilly for me.

We stayed here twice with a few days in between. Our first stay was great! The rooms are lovely, spacious and clean. The restaurant was closed but the outside bar served nice food (only 2 veggie options), though a little noisy and cold (they gave us blankets when we asked). Our second stay was awful! We had two rooms booked, but they said we only had one. We had to wait several hours in reception for this to be sorted with no apology from staff. When we came to check out, they said they hasn’t received the money from lastminute.com and asked us to pay again. I showed proof of payment, but they said they didn’t have it so wanted me to pay. I refused! They asked me to call lastminute.com to sort out the payment transfer to them. I explained that everything on my end was complete and that they could sort it out with the tour operator not me. Also on our second stay the food was terrible - the zebu fillet was completely inedible. When we told the staff they didn’t even acknowledge this problem.

As a rewards member I was offered the members rate - however, after several staff members tried to help me reset the password but failed due to a system error, they refused to charge me at the members rate. Same result with customer service when I returned home to try and fix - not willing to even give points - it's as if the trip never happened ! Customer service was incredibly frustrating there was no way of tracking my original issue and every time I chatted/emailed/spoke to a new member of staff I had to start again. I have stayed with Radisson on multiple occasions but it seems that if there aren't any issues it's all fine but if you have an issue they are not interested and of little to no help. Some of the members of the customer care team were excellent but still unable to help fix this even after admitting the issue was at their end. I think I will take my business elsewhere next time - I appreciate that issues arise but it is very much how an organisation deals with the issue - and Radisson failed in a very major way. I still remain frustrated and annoyed.

I was traveling for work, and the first part of my trip was pretty good. The staff were friendly and helpful, and even found me a doctor when I got sick one evening. The breakfast was excellent. Wifi was pretty reliable. But it was a loud hotel. Initially there was some construction going on outside the window of my room, so even when my room got a bit stuffy it was hard to keep the window open long because of the noise. Then later in the week there were about 200 young athletes staying in the hotel and it descended into chaos. It's a really well-located hotel, and so you may still choose to stay. If you find it too loud, I recommend walking around the corner to Paradise Restaurant (actually I recommend this anyway!) the atmosphere is a peaceful buzz of excitement and the food is delicious!!

I have stayed ２ times so far. Although it is an old hotel, the location is good and you can be satisfied with the hotel services such as breakfast, sports gym and spa. However, at midnight, the hotel staff had invaded with the key. At 2:30 midnight from August 19th to 20th, 2023, a male hotel staff used the key to enter the room with a woman. When I yelled, they hurried out, and for a while they were quarreling in the hallway, and then the staff called, ”I'm sorry I opened it because I thought it was an empty room.” The next day I went to the front desk to complain, but it was not reported and it seemed to be erased among the staff. So far there is no official apology from the hotel. Those who stay should put chairs or suitcases in front of the door and be careful not to physically open the door. I have stayed here twice now. Although it is an older hotel, hotel services such as breakfast, gym, and spa are satisfactory. However, one time, the hotel staff used a duplicate key late at night to gain entry. On August 19-20, 2023, a male hotel staff member entered the room with a female using a duplicate key at 2:30 a.m. When I yelled at them, they left in a hurry and argued in the hallway for a while. Later, I received a phone call and stuff saying, ”I thought it was an empty room and opened it, I'm sorry.” The next day, Sunday morning I went to the front desk to complain, but it was not reported to reception and seemed to have been hushed among the staff. So far, there has been no formal apology from the hotel. Those who are staying at the hotel should be vigilant to make sure that the door cannot be physically opened by placing a chair or suitcase in front of the door.

The breakfast is good, the location is very good, very close to the factory, driving only 10 minutes. When you go, you will meet National Day and watch the best place for fireworks show!

We spent two nights at this hotel. Because it seemed very unsafe to leave the property. We ate all of our meals there. Most of them were good. But when we went to the sky bar for dinner, we got scammed. We asked the bartender for two glasses of a Chardonnay. He told us he did not have it by the glass. So we asked to see the wine list to see if we could order a bottle. He then checked the refrigerator at the bar and took out three bottles of white wine. One of them was Chardonnay, and the other two were Sauvignon blanc. We asked him how much the bottle of Chardonnay was he said he did not know and he checked the wine list, but it was not on the list according to him He made several phone calls and inquiries to find out how much the bottle of wine was. After about 15 minutes with no answer and the wine sitting there getting warm and us wanting to have a drink, we asked him to just go ahead and open it because we had looked at the wine list and the wines listed were mostly around $60. The wine was fine, but certainly nothing great. When we got the check, they charged us about $250 for the bottle of wine. We were stunned. We enjoy wine, but I can honestly say we have never had a bottle of wine that cost $250. Especially one that was pulled out of the refrigerator at the bar. It didn’t even come from a wine cellar. When we questioned it, another woman who I assume was a manager came over and pointed to the wine list and showed us that it was the one that was marked $1,100,000 Madagascar That equates to about $250. They had already taken the bottle away so we couldn’t even question whether that was the same bottle but either way there is certainly a question why they couldn’t find the price for the bottle that we had if it was right there on the wine list. I think they just scammed us. The rest of the hotel stay was nice the rooms were fine and the Spa technicians were really excellent Breakfast buffet was good as well. But I would never send anybody to this hotel, knowing that they feel comfortable scamming. Guests. It was an awful feeling.

The minute you walk in the lobby, you can smell bad odors, they don't turn the AC on in the lobby...my first room, the air was broken and they knew it, it was so hot, they blamed it on the small window. Then I moved to a nice room and everything was fine. The restaurant was excellent and the indoor pool was great...

Hotel Le Grand Mellis Antananarivo is a 3 star hotel. I stayed in room 209 on September 13th 2019. The hotel is located in a busy city center area and was undergoing renovation. Entry to the hotel is through a glass door. The lobby is kind of small. The reception staff is friendly, helpful and can communicate in English with some degree of difficulty yet service is substandard. I have noticed very active clean girls doing the cleaning. They are extremely friendly and work very hard. Room is a little tight, but reasonably furnished. The room has no view and is located top of the hotel kitchen. The room is full of odors released from kitchen exhaust. I was not able to change room because the hotel was fully booked. The room has a small fridge and a mini bar. It also has a split air conditioning unit, I am not sure if it is operational or not. Toilet is renovated with a shower cabinet and hotel branded set of towels. You also get two free 500ml water bottles a day. The hotel has a business center, gym and massage parlor and a new glass elevator. You are expected to pay for breakfast. Breakfast buffet is small which is expected for such a small hotel. It included beans, noodles, and fish. Salad and very scanty selection of cheese. Muesli, raisins, nuts and yoghurt. Bread, croissants and cake. Drinks included juices, coffee and tea. The buffet is manned, which made me a little uncomfortable. I like to pick my own food without having someone following me while picking my food. In summary, you will find most of the facilities that you find in a 5 star hotel in a smaller scale or may be shabby. It is suitable for budget travelers that are not very picky and suitable for businessmen and professionals.